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Jack Rogers is an American brand that specializes in fashionable shoes and accessories. Jack Rogers USA is the official online store of the brand, where customers can browse and purchase products from the comfort of their homes.
Pros
- Jack Rogers offers a wide range of unique and stylish shoes and accessories for women.
- The website is user-friendly and easy to navigate, with clear product descriptions and images.
- The prices are affordable and competitive, especially for a renowned brand.
- The website offers frequent promotions and discounts to customers.
- Jack Rogers has a solid reputation for high-quality products that are durable and long-lasting.
Cons
- The selection of shoes and accessories for men and children is limited.
- Some customers have reported issues with sizing, so it's important to read the product descriptions carefully before making a purchase.
User Experience
The Jack Rogers USA website is well-designed and easy to use. Customers can quickly search for products based on their preferences or browse various categories to find what they're looking for. The product pages are informative and provide customers with all the necessary details they need to make an informed decision. Overall, the user experience is top-notch, and customers can easily find what they're looking for.
Pricing and Value for Money
Jack Rogers offers a fair and competitive pricing structure that is in line with other premium shoe and accessory brands. Customers can expect to pay a premium for high-quality products, but the prices are reasonable and affordable for the quality of the merchandise. Additionally, the website offers frequent promotions and discounts that provide customers with excellent value for their money.
Alternatives
Some notable alternatives to Jack Rogers USA include Tory Burch, Kate Spade, and Sperry. All of these brands offer high-quality shoes and accessories that are comparable in style and price.
Customer Service
Jack Rogers USA places a strong emphasis on customer service and satisfaction. The brand has a dedicated customer support team that is available to answer any questions or concerns customers may have. Additionally, the website offers a comprehensive FAQ section that covers a wide range of topics related to purchasing, shipping, and returns.
Product Quality and Selection
The product quality of Jack Rogers USA is exceptional, and the brand is known for its durable and stylish shoes and accessories. The selection of products is vast and includes a wide range of styles and colors that are suitable for various occasions and preferences.
Website Usability
The website is easy to navigate, with clear menus and sections that make it easy to find products. The product pages are informative and provide customers with all the necessary details they need to make an informed decision. Additionally, the website is mobile-friendly, making it convenient for customers to browse and shop on their mobile devices.
Returns and Exchanges
Jack Rogers USA offers a hassle-free return and exchange policy. Customers can return or exchange products within 30 days of purchase, provided they are in their original, unworn condition. Customers are responsible for the shipping costs associated with returning or exchanging products.
Promotions and Discounts
Jack Rogers USA offers frequent promotions and discounts to customers. Customers can sign up for the brand's newsletter to receive exclusive promotions and discounts in their inbox.
Reputation
Jack Rogers has a solid reputation for high-quality and stylish shoes and accessories. The brand has been around for over 60 years and has become a staple in the fashion industry. Additionally, the brand has a loyal customer base that trusts the brand and its products.
Payment Options
Jack Rogers USA accepts various payment options, including credit and debit cards, PayPal, and Apple Pay. The website uses secure and encrypted payment processing to ensure the safety and security of customers' personal and financial information.
Loyalty Programs
Jack Rogers USA does not currently offer a loyalty program. However, the brand does offer frequent promotions and discounts to customers, which can be seen as a form of loyalty reward.
Customer Reviews
Customer reviews on the Jack Rogers USA website are overwhelmingly positive. Customers praise the brand for its quality products, excellent customer service, and speedy shipping.
Community Involvement
Jack Rogers is involved in various charitable organizations and initiatives. The brand supports organizations such as the Breast Cancer Research Foundation and the American Red Cross.
Shipping and Costs
Jack Rogers USA offers free standard shipping on orders over $50 within the United States. Customers can expect to receive their orders within 5-7 business days. The website also offers expedited shipping options for an additional fee. International shipping is available, but customers are responsible for any duties or taxes associated with their orders.
Review Title: Very disappointed with my Jack Rogers…
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Review Description: Very disappointed with my Jack Rogers Abigail sandals. After only a few wearing, the sole began coming loose at the toes. Contacted Jack Rogers but so far no response. I had thought Jack Rogers would have better customer service for the price of the shoes.
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Reviewer Name: Joan I love them sooooo much!
Review Submission Date: 2022-08-24
Review Title: Appalling Customer service and thievery for returns
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Review Description: Their sandals and shoes are nice. Their customer service is appalling to say the least. Their return policy is disgraceful and they blackmail you into spending more or take a huge discount on the return. I chose the latter and will never buy from them ever again,
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Reviewer Name: Liz Susan
Review Submission Date: 2022-08-03
Review Title: Very dangerous shoes
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Review Description: Very dangerous shoes. I wore mine for about 5 months and then the heel fell off. I didnt know it, and was on an elevator and my foot slid into the metal part busting my toe. I felt just awful looking at those awful shoes with the missing heel. Where it fell I do not know. Poor quality.
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Reviewer Name: Victoria
Review Submission Date: 2022-02-22
Review Title: I bought the Embroidered London…
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Review Description: I bought the Embroidered London sandals. I love them. I got very quick delivery. They fit perfectly. I have several pairs and they are my favorite sandals. I will be back for more.
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Reviewer Name: Theresa Ponessa
Review Submission Date: 2021-08-28
Review Title: Sole fell off !
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Review Description: Terrible product. Sole fell off ! I have pictures!
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Reviewer Name: Judy
Review Submission Date: 2021-06-15
Review Title: They got one star only because I…
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Review Description: They got one star only because I couldn't give them a minus rating. I bought a full price sandal which didn't fit and when I tried to return it, the website refuses the return, only an exchange or another pair of shoes. Ridiculous. This company is not honest and they won't respond to emails and there is no phone number to reach customer service. I highly recommend staying away from Jack Rogers because you will just frustrate yourself in trying to deal with them.
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Reviewer Name: Tina Carey
Review Submission Date: 2021-05-19
Review Title: Can anyone help me with a number for…
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Review Description: Can anyone help me with a number for their customer service?? I can't find one....And after reading some of these reviews, I am already upset that I purchased a pair as a graduation gift for my niece!!!!I finished my order yesterday before I entered "Spring25%". I am hoping they will refund my CC for the difference....
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Reviewer Name: Fred Mugs
Review Submission Date: 2021-02-28
Review Title: Terrible Place, Give me My money back
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Review Description: Terrible company , took my money and never sent me my coat. Absolutely terrible, give me my money back
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Reviewer Name: lily
Review Submission Date: 2020-09-29
Review Title: Never jack rodgers sandals again …
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Review Description: I splurged on a pair of the jacks flat sandals in black I wore them maybe 5 times and lost 1 heel and the other foots sole cracked. Since I assumed this pair is faulty I contacted customer service and got the most horrible experience. Lorena answered that she was really sorry but could not help me. So they take your money but don’t back up their products.
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Reviewer Name: Sylvia Pecaro
Review Submission Date: 2020-09-08
Review Title: THIS IS NOT JACK ROGERS
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Review Description: THIS IS NOT JACK ROGERS. SCAM!!!!!