Jackson Hewitt is a well-known American tax preparation service provider that caters to individuals, small businesses, and those with more complex tax returns. With over 6,000 locations nationwide and an online platform, Jackson Hewitt boasts fast and reliable tax preparation.
Pros and Cons
Pros:
- Easy-to-use website
- Large number of physical locations
- Experienced tax preparers
- Wide range of services offered
- Extensive security measures to protect user information
Cons:
- Pricing can be expensive for certain services
- No direct contact with tax preparer until payment is made
- Not all services offered online
- Limited customer support availability outside of tax season
User Experience
The Jackson Hewitt website is user-friendly, with clear instructions and easy-to-navigate pages. Users can easily input their information and select the services they need. The process is straightforward and should not pose any major issues for most users. Jackson Hewitt also offers live chat support on their website for any questions or concerns during the tax preparation process.
Pricing and Value for Money
Pricing for Jackson Hewitt's services varies depending on the type of tax preparation needed. Prices for online preparation start at $48, while prices for in-person preparation can range from $100 to $500 depending on the complexity of the return. While Jackson Hewitt's services may be more expensive than other tax preparation options, the company offers a high level of expertise and an extensive range of services, making it worth the investment for those with more complex tax situations.
Alternatives
Some alternatives to Jackson Hewitt include H&R Block, TurboTax, and TaxAct. These companies offer similar services and prices, but each has its own strengths and weaknesses, making it important to research and compare when choosing a tax preparation service.
Customer Service
Jackson Hewitt offers customer support through their website, email, and phone. However, support hours are limited outside of the tax season. Customers can also visit a physical location for in-person support if needed.
Product Quality and Selection
Jackson Hewitt offers a wide range of tax preparation services, including individual and small business tax returns, and tax planning and consulting. The quality of their services is well-regarded, with experienced tax preparers providing accurate and reliable tax preparation.
Website Usability
The Jackson Hewitt website is easy to use, with a modern design that makes it easy for users to enter and submit their tax information. The website is also secure, using encryption and other security measures to protect user information.
Returns and Exchanges
Jackson Hewitt offers a maximum refund guarantee, which promises to help customers receive the maximum refund possible. If customers are not satisfied with their tax preparation services, they can speak with a supervisor to try and resolve the issue.
Promotions and Discounts
Jackson Hewitt regularly offers promotions and discounts throughout the tax season. These can vary from location to location and can be found on their website or through their social media channels.
Reputation
Jackson Hewitt has a strong reputation for accurate and reliable tax preparation services. The company has been in business for over 35 years and has received positive reviews from satisfied customers.
Payment Options
Jackson Hewitt accepts all major credit cards, as well as convenient payment methods like refund anticipation checks and prepaid debit cards. Users can choose the payment method that works best for them when paying for their tax preparation services.
Loyalty Programs
Jackson Hewitt offers a rewards program that allows customers to earn points for every dollar spent on tax preparation services. These points can be redeemed for discounts and other rewards.
Customer Reviews
Customers have largely been satisfied with Jackson Hewitt's tax preparation services. The company has received positive reviews for its accurate and reliable work, as well as for its helpful and friendly staff.
Community Involvement
Jackson Hewitt is involved in community outreach programs, including support for local schools and charities. The company is committed to giving back to the communities in which it operates.
Shipping
As an online tax preparation service, Jackson Hewitt does not offer shipping. Instead, users can submit their tax information securely through the company's website.
Costs
Costs for Jackson Hewitt's tax preparation services vary depending on the type of service and the complexity of the return. While prices may be higher than other services, customers can be assured of accurate and reliable tax preparation from experienced professionals.
Review Title: I WHEN TO FILLED MY TAXES THIS MORNING…
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Review Description: I WHEN TO FILLED MY TAXES THIS MORNING IN CLERMONT FL ,DEIDRE WHITTAKES WAS VERY KNOWLEDGEABLE AND HAD WONDERFUL DESPOSITION ,THANKS FOR YOUR SERVICES
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Reviewer Name: Mike Carney
Review Submission Date: 2022-05-13
Review Title: Incompetent & Zero Customer Service
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Review Description: I had my sister's taxes calculated and filed by their Highland office and was given a summary form that indicated a $1,214 refund. About a month later I got a letter from the IRS that said the Recovery Rebate Credit was disallowed and that I actually owed $186.35. I called Jackson to see if they would refund a portion of their $238 fee and have yet to receive a returned call.
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Reviewer Name: Robin C
Review Submission Date: 2022-04-01
Review Title: Jackson Hewitt Review 2022
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Review Description: My experience with Jackson Hewitt was excellent. Linda Pearce from Cleburne Texas was amazing, and was patient with my mess of documents. My only complaint is the place Jackson Hewitt picked to do taxes. It was inside Walmart in a very uncomfortable chair, with little space to spread out your documents. and very noisy. I feel Jackson Hewitt can do better for their customers, and for their employees. Very uncomfortable and difficult to hear etc.
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Reviewer Name: Randall Vogt
Review Submission Date: 2022-03-30
Review Title: Your Rep Debra Huffman gave us a…
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Review Description: Your Rep Debra Huffman gave us a complete review and explanation of our income tax forms to our full understanding. She was very pleasant and helpful. She made the experience as enjoyable as possible considering it is doing taxes after all.
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Reviewer Name: Gwen Wilson
Review Submission Date: 2022-03-24
Review Title: "This Is Customer Service"
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Review Description: Ms. Shelly Maddox was very patient and did not mind answering questions. Ms. Shelly Maddox was professional, courteous, and knowledgeable I will ask for her again. Ms. Shelly Maddox provided excellent customer service.
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Reviewer Name: Holly Smith
Review Submission Date: 2022-03-21
Review Title: So I'm just wondering when I should get…
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Review Description: So I'm just wondering when I should get my taxes back
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Reviewer Name: Denise
Review Submission Date: 2022-03-16
Review Title: Great service
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Review Description: Great service! Thank you Pete! Clinton,Utah!
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Reviewer Name: James DE Rooy
Review Submission Date: 2022-03-15
Review Title: Very good experience
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Review Description: Very good experience. No bad things about them. Everything went well.
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Reviewer Name: Dawn Siegler
Review Submission Date: 2022-03-08
Review Title: Made an appointment at Walmart…
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Review Description: Made an appointment at Walmart supercenter. Person sends text that someone will be with me shortly. 40 minutes later I'm still standing there. No one ever showed up. How unprofessional. I'm sick I wouldn't have gone out if I new I was going to be blown off.
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Reviewer Name: Dawn Siegler
Review Submission Date: 2022-03-08
Review Title: Made an appointment at Walmart…
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Review Description: Made an appointment at Walmart supercenter. Person sends text that someone will be with me shortly. 40 minutes later I'm still standing there. No one ever showed up. How unprofessional. I'm sick I wouldn't have gone out if I new I was going to be blown off.