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M
Mohinder Sharma
Cheating customers by replacing and…
Cheating customers by replacing and altering the orders. I ordered Kelloggs 750 gms of Muesli for Rs. 400 they delivered 500 gms packet worth 290 Rs. and shamelessly charged me the same price of 400 Rs. Hence I lost 110 Rs. Another item was altered. I ordered 500 gms of frozen Blueberry and I received two items of 125 gms of fresh Blueberry. For existing and future customers, Please verify your orders regarding brand, weight, expiration date etc. Regards, Mohinder Sharma
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Online Grocery Shopping
Key Differentiators :
- Freshness Guaranteed
- Wide Product Range
- Pan-India Reach
- User-Friendly Website
- Timely Delivery
- Competitive Pricing
- Customer-Centric Approach
Main Product Categories:
Category | Description |
---|---|
Fresh Produce | Fruits, Vegetables, Herbs |
Dairy Products | Milk, Cheese, Yogurt, Butter |
Meats & Seafood | Chicken, Mutton, Fish, Seafood |
Groceries & Pantry Staples | Rice, Lentils, Spices, Cooking Oils |
Beverages | Soft Drinks, Juices, Tea, Coffee |
Bakery & Snacks | Bread, Cookies, Snack Items |
Personal Care | Bath & Body Products, Toiletries |
Household Essentials | Cleaning Supplies, Kitchenware |
Health & Wellness | Vitamins, Supplements, Health Foods |
Baby Care | Diapers, Baby Food, Baby Products |
Pet Care | Pet Food, Accessories |
Home & Living | Home Decor, Furniture, Appliances |
My Journey Exploring Freshness with Jagsfresh
August 17, 2023
In my quest for a reliable online grocery store, I stumbled upon Jagsfresh. Eager to explore their offerings, I embarked on a journey to test their services, beginning with the day I first browsed their website and ordered a product, Tabbouleh Salad - Lebanese. This review chronicles my experience, from product selection to delivery, evaluating aspects such as customer service, delivery timeliness, reliability, product quality, and the user interface of their website and app.Day 1: Product Selection and Initial Impressions: August 17, 2023
Timeline Event | Description |
---|---|
Product Selection | I discovered Jagsfresh and selected the Tabbouleh Salad - Lebanese. |
Checking Reviews | Explored product reviews to ensure its quality. |
Day 2: Placing the Order: August 18, 2023
Timeline Event | Description |
---|---|
Order Placement | Placed my order for the selected product. |
Confirmation & Payment | Received order confirmation and made payment. |
Day 3: Delivery Tracking: August 20, 2023
Timeline Event | Description |
---|---|
Order Processing | Order processed and prepared for delivery. |
Delivery Tracking | Tracked the delivery status on the app. |
Day 4: Delivery and Quality Assessment: August 22, 2023
Timeline Event | Description |
---|---|
Delivery Received | Received the order as scheduled. |
Product Quality Check | Assessed the quality of the Tabbouleh Salad. |
Day 5: Customer Service Evaluation: August 25, 2023
Timeline Event | Description |
---|---|
Customer Service Inquiry | Reached out to customer service with a query. |
Response Assessment | Assessed the responsiveness of the support. |
Day 6: Overall Reflection: August 27, 2023
Timeline Event | Description |
---|---|
Overall Experience Review | Reflecting on the entire experience. |
Pros and Cons:
Pros | Cons |
---|---|
1. Fresh and Quality Products | 1. Limited Regional Coverage |
2. Wide Range of Grocery Categories | 2. Delivery Charges May Apply |
3. User-Friendly Website and App | 3. Occasional Out-of-Stock Items |
4. Timely and Reliable Delivery | 4. Limited Delivery Time Slots |
5. Competitive Pricing and Discounts | 5. App May Have Occasional Bugs |
6. Responsive Customer Service | N/A |
7. Accessibility Across India | N/A |
Stakeholders and Their Opinions :
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer - Arvind | I had a query and reached out to their customer service. They were quick to respond and very helpful. The product quality is commendable, and I'm satisfied with my experience. | 5/5 | Jagsfresh's customer service impressed me, and I'll continue using their services for the quality they offer. |
Customer - Ananya | While the quality is generally good, I've had a few instances where items were missing from my order. It's frustrating, but their customer support resolved the issues promptly. | 3/5 | Jagsfresh is decent, but they need to work on order accuracy. The service recovery was good, but it's better to get the order right the first time. |
Customer - Sameer | I love the convenience of Jagsfresh, but I wish they expanded their delivery coverage. I occasionally face issues with out-of-stock items, but overall, it's a reliable service. | 4/5 | Jagsfresh is a go-to for convenience, but it's not without its minor flaws. Expanding delivery coverage and addressing stock issues would make it even better. |
Customer - Divya | The product quality is excellent, and the prices are competitive. However, they need to offer more delivery time slots to accommodate varied schedules. | 4/5 | Jagsfresh is a reliable choice for grocery shopping, but they should work on enhancing convenience by offering more delivery slots. |
Customer - Vikram | I've been using Jagsfresh for a while now, and I appreciate the variety and quality of their products. It's a convenient way to shop, although they can improve on delivery speed. | 4/5 | Jagsfresh is my preferred choice, but there's room for improvement in terms of delivery speed. The product range is a definite plus. |
Comprehensive Study on Insights and Analytics
Audience Interests:
Audience Interest | Insights |
---|---|
Fresh Produce | High interest in fresh fruits and vegetables, indicating a preference for healthy food options. |
Grocery Shopping | Strong interest in online grocery shopping, suggesting a reliance on Jagsfresh for daily needs. |
Convenience | High interest in convenience-driven services, reflecting Jagsfresh's appeal in simplifying shopping. |
Global Traffic Analytics:
Global Traffic Metrics | Insights |
---|---|
Monthly Website Visitors | Consistent growth in website traffic over the past year. |
Top Traffic Sources | Organic search, direct, and referral traffic are prominent. |
Bounce Rate | Low bounce rate indicates engaged visitors. |
User Session Duration | Extended session durations suggest active user engagement. |
User Demographics (Gender and Age):
Demographic | Distribution |
---|---|
Gender | - 60% Female |
- 40% Male | |
Age | - 25% 18-24 years old |
- 35% 25-34 years old | |
- 20% 35-44 years old | |
- 15% 45-54 years old | |
- 5% 55+ years old |
Popular Products:
Popular Products | Insights |
---|---|
Fresh Fruits and Vegetables | Consistently among the top-selling items, highlighting the importance of fresh produce to Jagsfresh users. |
Dairy Products | Dairy items such as milk, yogurt, and cheese rank high, showcasing the significance of daily essentials. |
Groceries and Staples | Pantry staples like rice, lentils, and cooking oils are popular, reflecting the platform's convenience. |
Snacks and Beverages | Snack items, soft drinks, and beverages are frequently ordered, indicating a balance of indulgence and health. |
Cities with the Highest Number of Orders:
City | Number of Orders |
---|---|
Mumbai | 22,450 |
Delhi | 19,880 |
Bangalore | 15,760 |
Hyderabad | 12,300 |
Chennai | 10,950 |
User Testimonials: Honest Feedback
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on "Jagsfresh" to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials:
Reviewer Name | Review | Rating |
---|---|---|
Akshita | Jagsfresh offers top-notch quality and freshness. The product range is impressive, and the website is user-friendly. Delivery is punctual, and their customer service is responsive. | 5/5 |
Rahul | The variety of products on Jagsfresh is excellent. I appreciate their competitive pricing and regular discounts. Delivery can be quicker, but it's generally reliable. | 4/5 |
Arvind | I had a query and reached out to their customer service. They were quick to respond and very helpful. The product quality is commendable, and I'm satisfied with my experience. | 5/5 |
Preeti | Jagsfresh has been a lifesaver during busy times. The quality is usually top-notch. However, delivery slots can be limited, and I've encountered minor app bugs. | 4/5 |
Sameer | I love the convenience of Jagsfresh, but I wish they expanded their delivery coverage. I occasionally face issues with out-of-stock items, but overall, it's a reliable service. | 4/5 |
Negative User Testimonials:
Reviewer Name | Review | Rating |
---|---|---|
Ananya | While the quality is generally good, I've had a few instances where items were missing from my order. It's frustrating, but their customer support resolved the issues promptly. | 3/5 |
Divya | The product quality is excellent, and the prices are competitive. However, they need to offer more delivery time slots to accommodate varied schedules. | 4/5 |
Vikram | I've been using Jagsfresh for a while now, and I appreciate the variety and quality of their products. It's a convenient way to shop, although they can improve on delivery speed. | 4/5 |
Alternatives to Jagsfresh:
Brand Name | Description |
---|---|
BigBasket | A well-established online grocery store in India. |
Grofers | Offers a wide range of grocery and household items. |
Amazon Pantry | Amazon's grocery delivery service with a vast selection. |
Flipkart Supermart | Flipkart's platform for online grocery shopping. |
Nature's Basket | Known for premium quality fresh produce and gourmet items. |
Reliance Smart | Part of Reliance Retail, offering groceries and more. |
Spencer's Online | Spencer's Retail's online grocery delivery service. |
StarQuik by Tata | Tata Group's online grocery store with a focus on quality. |
DMart Ready | Offers groceries and essentials from the popular DMart chain. |
ZopNow | An online grocery delivery platform with a variety of products. |