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11% users rated Poor
3% users rated Average
8% users rated Very Good
46% users rated Excellent
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Merry lane
A Slight Glitch Made Right with Exceptional Customer Service
Reflecting on my recent experience with jarrold.co.uk, I encountered a small hiccup when one of the items I ordered turned out to be out of stock despite the system allowing me to proceed with the purchase. Promptly, the team reached out via email the following day to provide me with alternative options. Unfortunately, this message landed in my junk folder, unnoticed by me until I followed up with customer support a few days later. However, I was pleasantly surprised by the swift and efficient response from the customer service team, who resolved the issue in no time. Thanks to their proactive approach, my parcel arrived promptly, and the overall service left me impressed and satisfied. S
S SMITH
A Shopper’s Oasis: Jarrolds in Norwich
I couldn't agree more with the sentiment that Jarrolds is the place to be. On a recent visit to their store in Norwich, my experience was nothing short of exceptional. From the moment we walked in, we were enveloped in a warm and inviting atmosphere, greeted by friendly staff whose genuine smiles added to the welcoming ambiance. What stood out the most was the impeccable level of customer service. The staff seemed to anticipate our needs before we even realized them ourselves, striking the perfect balance between being attentive and allowing us to browse at our own pace. It was clear that they genuinely cared about making our shopping experience special. Even my husband, who typically dislikes shopping, found himself enjoying the visit to Jarrolds. The wide range of departments catered to all our needs, and each assistant we encountered went above and beyond to make us feel valued and appreciated. It's not every day that you come across a place where every interaction leaves you feeling special. Jarrolds is not just a store; it's a haven for quality products, diverse choices, and attentive service. Whether you're on the hunt for something specific or just looking to treat yourself, Jarrolds in Norwich is the ultimate destination. I can confidently say that this gem of a store has earned its reputation as a shopper's paradise. C
Customer Nigel bull
Feeling Fabulous: A Chanel Makeover Experience at jarrold.co.uk
Having recently visited jarrold.co.uk with two of my friends, I couldn't pass up the opportunity to share our incredible experience with Eve at Chanel. Her expertise and passion for makeup truly shone through as she gave each of us a unique and age-appropriate makeover. From the moment we arrived, Eve made us feel at ease and took the time to understand our individual preferences. It was truly a personalized experience, and we were amazed by how she transformed our looks, leaving us feeling like a million dollars. The attention to detail and the level of professionalism displayed by Eve was truly commendable. Not only did we walk away looking and feeling fantastic, but we also gained valuable tips and insights into skincare and makeup application. I cannot recommend jarrold.co.uk enough for providing such an exceptional service through their talented and knowledgeable staff, particularly Eve at Chanel. It was an experience that exceeded all expectations, and I will definitely be returning for more beauty indulgence. Thank you for making us feel fabulous! Warm regards, Niki Bull R
R STEVENSON
Charming Independent Boutique: A Shopper’s Paradise
As a newcomer to jarrold.co.uk, I was instantly charmed by this hidden gem of a department store in Norwich. The moment I stepped inside, I was enveloped in a warm and welcoming atmosphere, made all the more special by the attentive and friendly staff. Unlike the impersonal online shopping experience, Jarrold offers a hands-on, personal touch that is truly refreshing. Exploring the aisles felt like a journey of discovery, with each corner unveiling unique treasures waiting to be explored. The store's commitment to keeping the high street alive with independent shops resonated deeply with me, as I browsed through carefully curated collections that exuded character and charm. My visit to Jarrold was not just about making purchases; it was about immersing myself in a one-of-a-kind shopping experience that celebrated individuality and craftsmanship. From fashion to homeware, every item seemed to tell a story and invite me to be a part of it. In a world dominated by online shopping giants, Jarrold stands out as a beacon of authenticity and community spirit. So, if you're craving a shopping adventure that goes beyond the ordinary, I highly recommend paying a visit to this delightful independent boutique. Let's support independent retailers and savor the joy of discovering something truly special. Jarrold is not just a store; it's a destination where shopping becomes an art form. E
eileen
A Heartwarming Experience with Jarrold.co.uk
After reading mixed reviews, I hesitated but took the leap to order bedding from Jarrold.co.uk just before Christmas. Desperation for the Orla Kiely bedding led me to their website as it was sold out everywhere else. The ordering process was a breeze, and to my surprise, the entire order arrived only two days later, right before Christmas! The swift delivery not only exceeded my expectations but also saved our holiday celebrations. It’s safe to say Jarrold.co.uk provided me with nothing short of fantastic service. J
Jayte
Exceeding Expectations: A True Transformation
Embarking on my journey with jarrold.co.uk, I found myself initially disheartened with what I perceived as a slow and messy experience. However, as fate would have it, a transformation was on the horizon. At a glance, it seemed like just another negative review in the sea of online feedback, but delve deeper, and you'll uncover a tale of redemption. Upon placing my order on December 10th, troubles began to surface. Items I eagerly anticipated turned out to be out of stock, yet puzzlingly remained available on the website well into December 17th. A red flag, indeed. Opting for expedited shipping, I eagerly awaited my package, only to face delays due to unforeseen out-of-stock items, one of which was ironically still up for grabs on the virtual shelves. Disappointment loomed as I unpacked my order. A substituted item caught me off guard without prior warning, food items arrived with a fraction of their former glory due to careless handling, and one product was approaching its expiration date sooner than I had ever imagined. Premier pricing with a discount service certainly left a bitter taste in my mouth. Refusing to let these setbacks define my experience, I bravely reached out to Jarrolds, armed with evidence of the issues I faced. Polite customer service representatives greeted me, but it was the innovative solutions and genuine care displayed that truly stole the show. Instead of a mere "return the item" response, the team took proactive steps, delving further into my concerns with a personalized touch that spoke volumes. Through this rollercoaster of an encounter, the company showcased resilience and dedication to turning a dissatisfied customer into a loyal advocate. With revamped systems and a renewed focus on quality assurance, Jarrolds has risen from the ashes of negativity to emerge as a beacon of hope in the realm of online shopping. Remember, amidst the harsh criticisms lies untapped potential for growth and improvement. Jarrolds, you have not only met my expectations but exceeded them, transforming a skeptic into a believer. Thank you for proving that with dedication and a customer-centric approach, every stumbling block can pave the way for a brighter, more delightful shopping experience. A
Andy P
Transformed Shopping Experience at Jarrold.co.uk: Embracing Change
I was initially hesitant about Jarrold.co.uk's decision to go cashless, as I've always preferred using cash for my purchases. However, I must say that this change has completely transformed my shopping experience. The convenience of making online purchases without the need for cash has been a game-changer for me. I appreciate the ease of transactions and the added security that comes with it. I also want to highlight the seamless transition that Jarrold.co.uk made to accommodate this change. The website's user-friendly interface and multiple secure payment options make the entire process effortless and efficient. Even though I was initially resistant to this change, I now realize how much more convenient it is to shop without cash. Overall, I applaud Jarrold.co.uk for embracing modernization and adapting to the evolving needs of customers. The decision to go cashless has made my shopping experience more enjoyable and hassle-free. I no longer go elsewhere, as Jarrold.co.uk has successfully won me over with their forward-thinking approach to retail. J
Jamie Fiddes
£30 out of pocket thanks to Jarrolds
As a loyal supporter of department stores, I recently had a disappointing experience with jarrold.co.uk. I had ordered a Christmas gift Lego set from Jarrolds, hoping to find a decent deal and contribute to the continuation of these traditional retail outlets. Unfortunately, my order was canceled 3+ working days after placing it due to a stock error. This left me scrambling to find the item elsewhere during the pre-Christmas rush, and I ended up having to pay £30 more for it at other retailers where it was almost out of stock. Had Jarrolds informed me within 24 hours, I could have easily purchased the item from Smyths at a slightly cheaper price. As someone who values efficiency and transparency, this experience left me feeling frustrated and disheartened. It's instances like these that make me question the sustainability of traditional department stores in the UK. While I understand that mistakes happen, I hope that Jarrolds can improve their communication and inventory management to prevent similar situations in the future. I remain hopeful that they can rectify their processes and continue to be a reliable source for quality products and customer satisfaction. J
Jamie Fiddes
A Sigh of Relief with Jarrolds in My Pocket
In the realm of online shopping, finding a trustworthy retailer is akin to discovering a hidden gem. My recent experience with Jarrolds has been a rollercoaster of emotions, ultimately leaving me both impressed and relieved. Initially drawn to their website by a promising deal on a sought-after Christmas Lego set, I eagerly placed my order, eager to support a longstanding department store. However, my excitement was short-lived as I received the dreaded notification of a 'stock error' three days later. Panic set in as Christmas loomed closer, and the Lego set became a scarce commodity across other retailers, with prices skyrocketing. Despite the initial setback, Jarrolds turned the tide with their proactive approach. Their swift action in notifying me of the issue allowed me to secure one of the last available sets, albeit at a slightly higher price. Although this unexpected turn of events cost me an additional £30, the peace of mind and timely response from Jarrolds overshadowed the financial aspect. Reflecting on this experience, I couldn't help but draw parallels to the challenges faced by traditional department stores in the modern retail landscape. The importance of efficient management and customer communication cannot be overstated, and Jarrolds exemplified these values in their handling of my order predicament. As I eagerly await the arrival of my Lego set, I am grateful for Jarrolds' integrity and dedication to customer satisfaction. In a digital world filled with uncertainties, this experience with Jarrolds has restored my faith in online shopping and reaffirmed the notion that genuine customer care prevails, even in the face of unexpected obstacles. Jarrolds, thank you for being a beacon of reliability in the vast sea of e-commerce. P
Penny Woods-Wilford
Exceeding Expectations: A Customer’s Delightful Experience with jarrold.co.uk
From the moment I stumbled upon jarrold.co.uk, I knew I had found something special. The allure of French crisps, a rare find in the UK, beckoned me to place an order. Not only were the prices a steal compared to local suppliers, but the delivery charges were refreshingly reasonable. The excitement of awaiting my package was met with speedy delivery, as promised. Within a mere three days, a carefully packaged box arrived at my doorstep, safeguarding the precious cargo of crisps inside. The attention to detail and care taken in packaging truly showcased the dedication of jarrold.co.uk to customer satisfaction. As I indulged in my delectable French crisps, I couldn't help but marvel at the seamless experience provided by jarrold.co.uk. Their fantastic service has won me over, and I am already planning my next order. To say that I am impressed would be an understatement. Thank you, jarrold.co.uk, for exceeding my expectations and securing a loyal customer in me. A
Andrew Francis
An Unpleasant Experience with Jarrold – Beware of Damaged Goods
My experience with Jarrold at their members evening was truly disappointing. We were excited to purchase a Cole & Mason spice carousel, but our excitement quickly turned into frustration. The last large carousel on display was accidentally dropped by a sales assistant, and to our dismay, one of the spice containers was dented. When we brought this to their attention, they offered a mere £5 off the marked price, citing that it was already reduced. When we suggested swapping the damaged container with one from the smaller carousel set, which they had in abundant stock, they flat out refused, despite the interchangeability of the containers. To our disbelief, they returned the damaged item to the shelf without any markdown or indication of its condition, seemingly hoping to pass it off to an unsuspecting customer. It was disheartening to witness such unethical tactics from a store we once admired. We left feeling angry and disillusioned, vowing to inspect goods thoroughly before making any future purchases from Jarrold. This experience has undoubtedly deterred us from returning to the store. It's important to spread awareness and caution to others who may consider buying from this establishment. It's a shame that a store with a previously esteemed reputation would resort to such practices. L
Lynette O.
A Shopper’s Oasis: Jarrold Delights
Exploring jarrold.co.uk has been a delightful experience, and it's always a highlight during our visits to Norwich. The diverse range of products across various floors never fails to captivate us, and the wine bar and food hall add an extra layer of charm to the entire shopping experience. Every visit guarantees a new temptation and a new addition to our collection from Jarrold. Our usual stop at the furniture department has always been a fruitful one, thanks to the impeccable guidance of Glenda. Her warm welcome and expert assistance have made our shopping trips truly memorable. However, during our recent visit, we noticed her absence, and the void was palpable. Nevertheless, we eagerly anticipate our Christmas visit, hoping to recapture the magic that makes Jarrold stand out. Special commendations to the wine bar staff for their fantastic recommendations, adding an extra touch of joy to our visits. Thank you, Jarrold, for consistently elevating our Norwich sojourns. L
Lynette O.
Love Jarrold
My assessment for jarrold.co.uk Completely happy as all the time to cease by and go to Jarrolds throughout our standard visits. The shop has a wonderful array of fascinating flooring and love the wine bar and meals corridor, all the time one thing to tempt us. We by no means go away the shop empty handed! We often go to the furnishings division and have bought many gadgets prior to now with the assistance from Glenda. She has all the time made us really feel welcomed each time, like an outdated good friend and gave us excelelnt steering. Sadly we see she has left. Our go to right now was not the identical, one thing is unquestionably missing. We stay up for returning at Christmas for extra purchasing, Jarrold you do make our journeys to Norwich additional particular. Thanks, kudos to the wine bar workers for suggestions. L
Leslie Nicholls
Jarrolds are the tops.
🌟 A Fantastic Online Shopping Experience 🌟 Jarrolds of Norwich has truly impressed me with their exceptional service and high-quality products. I recently made my first purchase from their website, ordering a set of 12 Denby plates. Despite being located in Cheltenham, I received my order in just three days, well within the promised 3 to 5-day delivery window. From the moment I opened the package, I was astounded by the care taken in the packaging to ensure the items arrived in pristine condition. The plates themselves were of top-notch quality, a testament to Jarrolds' commitment to delivering nothing but the best to their customers. Furthermore, Jarrolds' offer of free delivery for orders over £50 was an added bonus, making the entire purchasing process even more delightful. As a result of the seamless experience and the superb products I received, I can confidently say that this will be the first of many orders from Jarrolds. Thank you, Jarrolds, for providing such a remarkable online shopping experience. You have gained a loyal customer in me, and I will not hesitate to recommend your services to others seeking premium products and outstanding service. Cheers to Jarrolds for exceeding expectations and setting a new standard for online shopping! 🎉 #HappyCustomer #JarroldsDeliversExcellence A
Alan Morrin
Lost Coffee Machine
It is with immense gratitude that I express my sincere appreciation for the remarkable customer service provided by Jarrold.co.uk. My recent experience, although challenging, showcased the unwavering dedication of their team to ensuring customer satisfaction. After eagerly anticipating the arrival of a coffee machine I had ordered, I was disheartened when it failed to reach me. Despite the discouraging setback, my interactions with Jarrold.co.uk's customer service team were marked by empathy and transparency. Their acknowledgement of the situation and commitment to resolving it with DPD exemplified their exceptional dedication to customer care. Throughout the process, Jarrold.co.uk's team demonstrated unwavering support and professionalism. Their persistence in advocating for me and facilitating a refund, despite the hurdles, highlighted their integrity and commitment to their customers. While the situation presented its challenges, the outstanding support and dedication exhibited by Jarrold.co.uk have undoubtedly left a lasting impression. Their unwavering commitment to customer satisfaction has earned my trust and gratitude. I wholeheartedly recommend Jarrold.co.uk to anyone seeking exceptional products and unparalleled customer care. Thank you, Jarrold.co.uk, for transforming a potentially negative experience into a testament of your unparalleled dedication to your customers. With warm regards,
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Introduction
Jarrold.co.uk is a well-established online retailer based in the United Kingdom, offering a wide range of products across various categories, including fashion, beauty, home, and technology. With a history dating back to 1770, Jarrold has built a reputation for delivering high-quality products and outstanding customer service.Pros and Cons
- Pros:
- Diverse product selection, catering to different customer needs and preferences.
- Long-standing reputation for delivering quality goods.
- Efficient and secure online payment options.
- Prompt and reliable shipping services.
- Occasional out-of-stock items.
- Higher prices compared to some competitors.
- Limited international shipping options.
User Experience
Jarrold.co.uk offers a user-friendly online shopping experience. The website design is clean and visually appealing, enabling easy navigation and quick access to desired products. The search bar feature and well-defined categories further enhance browsing convenience. Additionally, product descriptions, images, and reviews are informative, helping users make well-informed purchase decisions.
Pricing and Value for Money
While it's true that Jarrold's prices might be slightly higher compared to some competitors, the brand justifies these costs with its commitment to providing high-quality products. Customers can expect enduring value for money, as many items sold by Jarrold are manufactured by reputable brands known for their longevity and superior craftsmanship.
Customer Service
Jarrold.co.uk takes great pride in delivering exceptional customer service. The company's well-trained and knowledgeable support team promptly responds to customer inquiries and concerns via multiple contact channels, including phone and email. The team strives to resolve any issues efficiently, ensuring customer satisfaction throughout the entire shopping process.
Product Quality and Selection
With its extensive product range, Jarrold.co.uk offers a wide selection of high-quality products. From clothing and accessories to homeware and technology, the website caters to various customer preferences. Jarrold carefully curates its product offerings, focusing on brands known for their reliability, durability, and quality.
Website Usability
The Jarrold.co.uk website is designed with user convenience in mind. It loads quickly and provides a seamless browsing experience across different devices, including desktops, tablets, and mobile phones. The intuitive interface and organized layout enable easy navigation and hassle-free shopping, making it suitable for both tech-savvy and less experienced users.
Returns and Exchanges
Jarrold.co.uk offers a fair and straightforward returns and exchanges policy. Customers can return or exchange items within a specified period, provided they are in their original condition and packaging. The company ensures that the process is convenient and hassle-free, allowing customers to shop with confidence.
Promotions and Discounts
Jarrold.co.uk frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. The website prominently displays ongoing deals and offers, making it easy for users to find discounted products. Additionally, signing up for the newsletter ensures receiving timely updates on upcoming promotions and exclusive discounts.
Reputation
Jarrold has established an excellent reputation over its long history in retail. The company's commitment to delivering quality products and exceptional customer service has earned the trust and loyalty of its customers. Jarrold's positive reputation is further upheld by its active involvement in the community and continuous support of local initiatives.
Payment Options
Jarrold.co.uk offers a secure and convenient payment system. Customers can choose from various payment options, including major debit and credit cards, such as Visa, Mastercard, and American Express. The website ensures the safety of financial transactions by utilizing encryption technology, giving customers peace of mind while making their purchases.
Loyalty Programs
In appreciation of their loyal customers, Jarrold.co.uk provides a loyalty program known as the "Jarrold Rewards." This program allows customers to earn points on their purchases, which can be redeemed for discount vouchers, exclusive offers, and other benefits. The loyalty program encourages customers to continue shopping with Jarrold and enjoy added perks.
Customer Reviews
Customer reviews play an essential role in the online shopping experience, and Jarrold.co.uk recognizes this. The website incorporates a review section for each product, allowing customers to share their opinions and experiences. These reviews help prospective buyers make informed decisions and contribute to the overall transparency and trustworthiness of Jarrold's offerings.
Community Involvement
Jarrold actively participates in community initiatives and local events, demonstrating its commitment to the community it serves. The company supports various charitable organizations and projects, prioritizing philanthropic efforts. This community involvement creates a positive brand image and further fosters trust among customers.
Shipping and Costs
Jarrold.co.uk provides prompt and reliable shipping services within the United Kingdom. The company collaborates with reputed shipping partners to ensure timely delivery of orders. While shipping costs may vary depending on the size and weight of the package, Jarrold strives to keep these costs reasonable and transparent, with accurate estimates provided during the checkout process.
In conclusion, Jarrold.co.uk offers a comprehensive online shopping experience, backed by its long-standing reputation and commitment to customer satisfaction. With a diverse range of high-quality products, excellent user experience, reliable customer service, and community involvement, Jarrold.co.uk remains a trusted and reputable online retailer. Whether customers are looking for fashion, home goods, or technology, Jarrold delivers reliable products and a seamless shopping experience.