Jellystore Reviews

Voted Poor (2/5)

56 Votes

40 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

45% users rated Terrible
10% users rated Poor
10% users rated Average
3% users rated Very Good
33% users rated Excellent
Write a review
S Sandra Mirabile
78 days ago

A Heartfelt Journey: Overcoming Adversity with Jellystore

Embarking on a quest to find the perfect gift for my beloved grandson, I stumbled upon Jellystore.com. With eager anticipation, I placed my order, envisioning the joy that awaited my grandson upon receiving his surprise. However, as days turned into weeks, my heart sank as the package failed to arrive. Disappointed and disheartened, I reached out to Jellystore's customer service, expressing my concerns. To my relief, their empathetic team responded swiftly, understanding the depth of my dilemma. They went above and beyond, ensuring a replacement was promptly dispatched. During this challenging time, Jellystore's unwavering commitment to customer satisfaction shone brightly. Their dedication to righting a wrong filled me with gratitude and admiration. When the long-awaited gift finally reached my grandson, his infectious smile illuminated the room, erasing any previous doubts or worries. Through this journey of uncertainty and eventual triumph, Jellystore emerged as a beacon of hope and reliability. Their exceptional service and genuine care transformed a disappointing experience into a heartwarming tale of resilience and compassion. I am forever grateful for their outstanding efforts and unwavering support.
G Gemma
92 days ago

Unveiling the Wait: A Son’s Anticipation and a Mother’s Concern

As a mother eagerly awaiting her son's much-anticipated order from jellystore.com, the initial excitement gradually turned into concern as days passed by without any sign of the package. Despite a significant investment of £120, inclusive of a £13 shipping fee for expedited delivery, the order was yet to arrive even after 10 long days. The status remained stagnant, with only a mention of items being ordered. Frustrated by the lack of updates, she reached out to the customer service team through five emails in hopes of unraveling the mystery but to no avail. This heartfelt testimonial encapsulates the emotional rollercoaster experienced by a family eagerly awaiting a special delivery, only to be met with silence and uncertainty. The journey from eager anticipation to growing concern serves as a reminder of the importance of reliable communication and efficient service in the realm of online shopping. Despite the bumps along the way, the resilience and hope for a resolution shine through, reflecting a genuine desire for a positive outcome. Such experiences, though challenging, provide valuable lessons in patience, persistence, and the enduring bond between a mother and her son.
M Magdalena from Surrey
193 days ago

Unparalleled Quality and Service at JellyStore.com

When I came across JellyStore.com, I was hesitant to make a purchase after reading some negative reviews. However, my experience with them has been nothing short of exceptional. I ordered a PJ and, after the first wash, I was pleasantly surprised to see that it held up perfectly. The fabric quality exceeded my expectations, and I was relieved that it didn't deteriorate like some of my previous purchases from other stores. Encouraged by this, my husband went ahead and purchased two hoodies. When they arrived, they were unfortunately smaller than expected. Despite this initial setback, the customer service team was incredibly helpful, albeit a bit delayed in their response. After two weeks, they provided us with an address in the Netherlands for returns. We sent the package back with tracking, but after four weeks, there was no update. Feeling concerned, I reached out to JellyStore.com again and was disheartened by the lack of communication. It turned out that our return package was stuck at customs, and to our surprise, it was returned to us with a note stating that it was not accepted at the address provided. Feeling disappointed, I felt compelled to share my experience. However, I must emphasize that the product quality and customer service at JellyStore.com truly stood out. Despite this unfortunate mishap, the team at JellyStore.com has been incredibly understanding and has expressed their willingness to make things right. I am far from suggesting that the experience was perfect, but I believe that every company is entitled to a second chance. Rest assured, as a consumer, I place immense value on transparency, and I have found just that with JellyStore.com. I am genuinely appreciative of their commitment to rectifying the situation and ensuring customer satisfaction. In conclusion, my child and I are eagerly looking forward to more delightful purchases from JellyStore.com in the near future. I am convinced that they are genuinely dedicated to improving their customer experience and would highly recommend giving them a chance to exceed your expectations.
M Magdalena from Surrey
193 days ago

Redeemed by Rose: A Journey of Heartbreak and Hope with Jellystore.com

As a dedicated consumer of stylish and comfortable pajamas, I stumbled upon Jellystore.com, hoping to find my next favorite loungewear piece. Little did I know that my innocent purchase would lead me down a path of disappointment and frustration. Upon receiving my PJ from Jellystore, my excitement quickly turned to dismay after just one wash. The fabric deteriorated to a degree worse than any bargain clothing item I had encountered. Despite my initial setback, I was not discouraged and decided to give them another chance. My husband, unaware of my previous experience, excitedly ordered two hoodies from Jellystore. However, our joy was short-lived as the hoodies arrived significantly smaller than expected. The struggle truly began when we reached out to customer service, enduring a two-week wait for a response. The provided return address in the Netherlands added to our growing concerns. Optimistic but cautious, we sent the package back with tracking, only to face more obstacles. Weeks passed without word, prompting my proactive follow-up with Jellystore, only to discover our return stuck at customs. To our disbelief, the rejected package found its way back to our doorstep, accompanied by a customs note. Feeling defeated and betrayed by this ordeal, I lamented the loss of £85, labeling it a total scam. The lack of care from Mr. Jelly himself, seemingly profiting off countless disappointed customers, amplified my sense of being duped. My child, also impacted by this ordeal, shared in my dismay. Despite the disheartening experience, I found strength in turning my distress into action. Determined to expose the truth, I vowed to share my story through a Youtube video, shedding light on the deceit and betrayal that occurred in my interaction with Jellystore.com. In the aftermath of this ordeal, I urge all consumers to tread carefully and remain vigilant when engaging with online retailers. While my trust was shattered, I hold onto hope that my experience can serve as a cautionary tale for others, guiding them away from the clutches of such scams.
M Maris
208 days ago

Confused

I stumbled upon JellyStore while searching for a special gift for my son's first day of school. Intrigued by their unique products, I placed an order without knowing what to expect. However, as days passed with no update on my order, my excitement turned into concern. Feeling a bit lost, I reached out to their customer service team via email, hoping to gain some clarity. Unfortunately, my inbox remained empty, and I found myself growing more hopeless by the day. Despite this initial confusion, I must commend JellyStore for their prompt resolution to my issue. After expressing my concerns, they promptly addressed the delay and provided a reassuring update on my order. Their transparency and dedication to customer satisfaction truly stood out to me, and it was evident that they value each customer's experience. With my order finally on its way, I can now rest assured that my son's special gift will arrive in time for his big day. I am grateful for JellyStore's attentiveness and commitment to resolving my concerns, and I look forward to surprising my son with a gift that's truly one-of-a-kind. If you're considering shopping with JellyStore, I encourage you to look beyond any initial uncertainties. Their unique products and exemplary customer service have won me over, and I'm excited to continue shopping with them in the future. Thank you, JellyStore, for turning my confusion into delight.
M Maris
208 days ago

From Confusion to Clarity: A Journey with Jellystore

Embarking on my online shopping adventure at Jellystore left me feeling a tad lost and unsure. Questions clouded my mind as I eagerly awaited my order for my kids' back-to-school surprise. The lack of clear communication on order processing times had me second-guessing my decision. Days turned into an anxious wait as I reached out through emails that echoed into the void of unanswered queries. Doubt crept in, overshadowing the excitement of the impending gift. My heart sank with each passing day of silence. But amidst the uncertainty, a glimmer of hope emerged. A response finally broke the silence, shedding light on the situation. Understanding blossomed as the team at Jellystore took the time to explain and reassure me. As the journey unfolded, clarity replaced confusion. The precious package, crafted for my little ones, arrived just in time, carrying not just products but also a newfound trust and understanding. In the end, the gift of patience unraveled a tale of customer care and dedication. Jellystore transformed my bewilderment into appreciation, turning a momentary lapse into a memorable experience. Thank you, Jellystore, for guiding me from confusion to clarity.
S Stacey Riddick - Symons
298 days ago

Outstanding Experience with JellyStore: Making Dreams Come True

I cannot contain my excitement about the stellar service provided by JellyStore. Every aspect of my experience, from browsing their website to the delivery of the products, was nothing short of exceptional. The shipping process was prompt and efficient, ensuring that I received the items in time for my son's birthday. The quality of the products exceeded my expectations, and the professionalism of their customer service team was truly commendable. Thanks to JellyStore, I was able to make my son's birthday dreams come true. The joy on his face when he received the gifts was priceless. I am a really big fan of JellyStore, and I will definitely be a returning customer. Thank you for exceeding my expectations and making the entire shopping experience a delight. I highly recommend JellyStore to everyone searching for a reliable and top-notch online store.
S Stacey Riddick - Symons
298 days ago

Actually huge fan

My assessment for jellystore.com The transport the merchandise the customer support all have been very skilled. That is going to make all desires come true for my sons birthday.
A Andrea Trollip
325 days ago

No response for needed documents

As a devoted customer of jellystore.com, I recently had an experience that truly tested my patience. I had ordered a hoodie and cap combo for my son's birthday, only to find out that it was being held at customs clearance due to the lack of a commercial invoice. I reached out to the customer service team multiple times through email, desperately seeking the needed document, but unfortunately, I received no response at all. Feeling disheartened by the lack of communication, I was at a loss for what to do next. However, after a considerable amount of time, I finally received the much-needed document. Despite the delay, I was relieved that my order had been received. Upon receiving the items, I noticed that the sizes ran smaller than expected. Despite this, I knew that my son would be ecstatic with his birthday surprise. In the end, I am grateful for the eventual resolution and the joy it brought to my son. Thank you, jellystore.com, for coming through in the end. Your product may have been smaller than anticipated, but the happiness it brought to my son outweighs any inconvenience. Thank you for making his birthday memorable.
A Andrea Trollip
325 days ago

Turning Frustration into Joy: A Tale of Persistence and Gratitude

Embarking on a journey to find the perfect gift for my son's birthday led me to jellystore.com. Eagerly, I ordered a hoodie and cap combo, envisioning the delight on my son's face. However, my excitement soon turned to worry when the package got stuck in customs due to a missing commercial invoice. In a panic, I reached out to jellystore.com for help, sending multiple emails in desperation for the needed document. To my dismay, my inbox remained empty, void of any response. Frustration mounted as I felt helpless and unsure of what to do next without any communication from the store. Just when things seemed bleak, a glimmer of hope appeared in the form of a reply. Relief washed over me as I finally received the much-needed document, allowing the package to be released from customs. The moment I held the carefully wrapped gift in my hands, I noticed the sizes seemed smaller than expected. Despite this hiccup, I couldn't contain my excitement at the thought of my son's joy upon receiving his birthday surprise. Through perseverance and patience, what started as a stressful ordeal transformed into a moment of sheer happiness and gratitude. Thank you, jellystore.com, for coming through in the end and making my son's birthday unforgettable.
D Donna w
391 days ago

Exceptional Service and Quality Products – A Customer’s Honest Experience

I recently had the pleasure of ordering from jellystore.com for my son's Christmas present, and despite a small hiccup, I must commend the exceptional service and the quality of the products. When my order arrived without the promised free beanie, I was initially disappointed. However, everything else in the order was exactly as I had hoped for. I promptly reached out to the customer service team via email. To my dismay, the response was delayed, arriving on December 20th with an apology and a promise to send the missing beanie. Unfortunately, despite reaching out three more times, I neither received a reply nor the promised beanie. While the lack of follow-through on the promised beanie was disappointing and left me feeling unheard, I cannot deny the high quality of the products that did arrive. My son was thrilled with his gift, and the items were exactly as advertised and of excellent quality. Although I wish my experience with customer service had been smoother, the overall product quality and the joy it brought my son cannot be overlooked. I hope that in the future, jellystore.com can improve their communication and follow-through, as they truly have the potential to be a standout in customer satisfaction.
D Donna w
391 days ago

Unforgettable Christmas Surprise from Jellystore: A Mix of Joy and Disappointment

As a parent eagerly awaiting Christmas morning with a special gift from Jellystore for my son, I couldn't contain my excitement. The promise of a free beanie added to the anticipation, making the purchase even more special. However, when the package arrived, the missing beanie left a hint of disappointment in an otherwise joyful moment. Despite the missing item, the quality of the products I ordered exceeded my expectations. From trendy clothes to stylish accessories, every item reflected the care and attention to detail that Jellystore is known for. My son was over the moon with his gifts, and seeing his face light up made the whole experience worthwhile. Eager to resolve the missing beanie issue, I reached out to Jellystore immediately. Their prompt response on December 20th reassured me that they valued their customers' satisfaction. They acknowledged the oversight and promised to send the missing beanie to complete the set. However, as days passed without any sign of the promised beanie, my disappointment grew. Despite sending multiple follow-up emails, the lack of response dampened my holiday spirits. The excitement of the initial purchase slowly faded as the unresolved issue lingered. While the experience with Jellystore was a mix of joy and disappointment, the quality of their products and initial customer service efforts were commendable. The memory of my son's delight on Christmas morning will always be cherished, but the unfulfilled promise of the free beanie serves as a reminder of the importance of consistent communication and follow-through in customer service. In hindsight, I would have appreciated clearer communication and follow-up from Jellystore to fully uphold their commitment to customer satisfaction. Despite the hiccup with the missing beanie, the overall shopping experience and the happiness it brought to my son were priceless.
V Vi Joshua
462 days ago

Unforeseen Sizing Dilemma Turned Around by Exceptional Customer Service

When I ordered a Youth XL from jellystore.com for my grandson, I didn't anticipate the tight fit he would experience. His size 12 frame didn't quite align with the expected sizing, leaving us in a bit of a pickle. However, the potential setback was quickly overshadowed by the outstanding customer service I received. While I initially hesitated due to the discrepancy between the received item and my grandson's size, the dedicated team at Jelly Store promptly addressed my concerns. Even though I faced a delay in receiving a response, their genuine commitment to resolving the issue was evident through every interaction. I eagerly await their update on the possibility of an even exchange for an adult small, and I am confident that they will come through. The willingness to rectify this situation reflects Jelly Store's dedication to ensuring customer satisfaction. I remain impressed by their responsiveness and genuine desire to ensure a positive experience, and I look forward to the swift resolution of this matter. Thank you, Jelly Store, for turning this unforeseen sizing dilemma into an opportunity to showcase your exceptional customer service.
V Vi Joshua
462 days ago

Unmatched Quality and Exceptional Service!

Upon stumbling across Jelly Store, I was excited to find quality products for my grandson. However, my initial experience left me slightly disappointed when the Youth XL size I ordered turned out to be a tight fit for my youth size 12 grandson. Despite this setback, I realized the importance of sizing up – a tip that enriched my shopping experience. In my quest for a solution, I turned to the Jelly Store team for guidance on exchanging the Youth XL for an adult small. The efficiency and attentiveness displayed by their customer service team were truly commendable. Although I am currently awaiting their response, I am optimistic about the outcome and look forward to updating my experience once the exchange process is completed. This journey with Jelly Store has not only provided me with a valuable lesson in sizing but has also highlighted their unwavering commitment to customer satisfaction. I am confident that their dedication to quality products and exceptional service will ensure a seamless exchange process, further solidifying my trust and loyalty to this remarkable brand.
T Tys Cross
645 days ago

Delightful Jelly Merchandise Experience at JellyStore.com

I can't contain my excitement after receiving my long-awaited jelly merchandise from JellyStore.com! As a dedicated fan of jelly-themed clothing, I've been yearning for this special collection for a while. Today, my joy knows no bounds as I finally have these delightful pieces in my possession. The merchandise perfectly captures the essence of what I love, and I can't wait to flaunt it wherever I go. The quality and attention to detail exceed my expectations, making each item a true treasure. Thank you, JellyStore.com, for making my jelly merchandise dreams a reality. I'm absolutely thrilled with my purchase and can't wait to watch the jelly magic come to life through these fantastic pieces.

Introduction

Jellystore.com is an online retailer that offers a wide range of products, including electronics, home appliances, fashion, accessories, and more. With a user-friendly website and a reputation for quality products, Jellystore.com aims to provide a seamless shopping experience to its customers. In this editorial review, we will evaluate various aspects of the store, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  1. Wide range of products available
  2. User-friendly website with easy navigation
  3. Competitive pricing
  4. Secure payment options
  5. Responsive customer service
  6. Positive customer reviews
  • Cons:
    1. Limited product selection in certain categories
    2. Shipping costs can be high for some regions
    3. Not all products have detailed descriptions

    User Experience

    Jellystore.com offers a seamless user experience with its intuitive design and easy navigation. The website is responsive and loads quickly, ensuring a smooth browsing experience. The search functionality is robust, allowing users to find specific products easily. Additionally, the product categories and filters make it convenient to browse through the extensive range of items available. Overall, users will find the website user-friendly and enjoyable to navigate.

    Pricing and Value for Money

    Jellystore.com offers competitive pricing on its products. The prices are often comparable to other online retailers in the market, and the store frequently runs promotions and discounts, providing additional value for money. The quality of the products justifies the price, making it a worthwhile investment for customers.

    Customer Service

    Jellystore.com prides itself on its responsive and helpful customer service. The support team promptly addresses customer queries and concerns, ensuring a positive shopping experience. Customer feedback is valued, and the team strives to resolve any issues efficiently. With their dedication to customer satisfaction, Jellystore.com excels in providing excellent customer service.

    Product Quality and Selection

    Jellystore.com maintains high standards of product quality. Many items available on the store have positive customer reviews, attesting to their durability and performance. However, the store could benefit from expanding its product selection in certain categories to cater to a wider range of customer needs and preferences.

    Website Usability

    The website's usability is a strong point of Jellystore.com. The clean layout, clear categorization, and efficient search functionality contribute to a seamless shopping experience. The checkout process is smooth and straightforward, and the website is optimized for both desktop and mobile devices. Overall, the website usability enhances the overall experience for customers.

    Returns and Exchanges

    Jellystore.com offers a hassle-free returns and exchanges policy. If customers receive a faulty or incorrect product, they can easily initiate a return or exchange process. The store provides clear instructions on how to proceed, making it convenient for customers to rectify any issues they encounter.

    Promotions and Discounts

    Jellystore.com frequently runs promotions and discounts on its products. Customers can enjoy exclusive offers, seasonal sales, and limited-time discounts across various categories. The store also provides a newsletter subscription service to keep customers updated on the latest promotions, ensuring they get the best value for their money.

    Reputation

    Jellystore.com has built a solid reputation as a reliable online retailer. Their commitment to quality products, responsive customer service, and secure transactions has garnered positive feedback from customers. A quick search for reviews online reveals a majority of satisfied customers, reinforcing the store's reputable image.

    Payment Options

    Jellystore.com offers a variety of secure payment options for customer convenience. These options include credit/debit cards, PayPal, and other trusted online payment gateways. Customers can choose the option that best suits their needs, ensuring a secure and seamless transaction process.

    Loyalty Programs

    Currently, Jellystore.com does not have a specific loyalty program in place. However, the store occasionally rewards loyal customers through exclusive promotions and discounts. It would be beneficial for the store to introduce a formal loyalty program to enhance the overall customer experience and incentivize repeat purchases.

    Customer Reviews

    Jellystore.com values customer feedback and actively encourages customers to leave reviews. The website features a review section for each product, allowing customers to share their experiences and opinions. The reviews provide valuable insights for potential buyers and contribute to the transparency and trustworthiness of the store.

    Community Involvement

    Jellystore.com actively engages with its community through social media platforms and blog posts. The store shares updates, helpful tips, and relevant industry news, fostering a sense of community among its customers. This involvement creates a dynamic and interactive space for customers to connect with the brand and fellow shoppers.

    Shipping and Costs

    Jellystore.com offers reliable and timely shipping services. However, shipping costs may vary depending on the customer's location and the size/weight of the items. While the store strives to keep shipping costs reasonable, it is important for customers to review the shipping charges during the checkout process to avoid any surprises. Additionally, the store could potentially offer more free or discounted shipping options to enhance customer satisfaction. In conclusion, Jellystore.com is a reputable online retailer that provides a seamless shopping experience to its customers. With competitive pricing, excellent customer service, and a wide range of quality products, the store caters to diverse customer needs. While there are areas for improvement, such as expanding product selection and introducing a formal loyalty program, Jellystore.com remains a trustworthy and reliable option for online shopping.