Users Voice for Jetbluevacations

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Jetbluevacations Overall rating
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Review article published on: 11 Apr 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 1 2.6 1.5 3.3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Jetbluevacations Review by

Introduction is the official website of JetBlue Airlines' vacation arm. It offers a wide range of vacation packages to top destinations across the Americas, including flights, hotels, and rental cars. The company prides itself on its world-class service and lower prices, making it a top choice among budget-conscious travelers.

Pros and Cons

  • Competitive pricing on vacation packages
  • Easy-to-use website with detailed information and customer reviews
  • Flexibility to customize vacation packages to suit individual needs
  • Free cancellation up to a certain period before travel
  • Trusted airline brand with excellent customer service
  • Not as many destination choices compared to other vacation package providers
  • May not have the best deals on flights outside of the JetBlue network

User Experience is a well-designed, user-friendly website that makes it easy for customers to search and book vacation packages based on their preferences. The homepage features a search bar where users can input their travel details and prices, with a clear indication of what's included in each package. The website is also mobile-responsive, making the booking process seamless on all devices.

Pricing and Value for Money offers highly competitive pricing for vacation packages, with many packages including flights, hotels, and rental cars at a lower cost than purchasing them separately. The company also offers special promotions and discounts from time to time, further enhancing its value for money.


Other notable vacation package providers include Expedia, Travelocity, and Orbitz, all offering similar packages to JetBlue Vacations. Expedia is known for its expansive range of travel options, while Travelocity and Orbitz offer competitive pricing and excellent customer service.

Customer Service

As a subsidiary of JetBlue Airlines, has a reputation for excellent customer service. Customers can easily reach out to the company via phone or email, and the company responds promptly to inquiries and concerns. The company also has a frequently asked questions (FAQ) section on its website, where customers can find answers to common questions.

Product Quality and Selection offers a wide range of vacation packages to top destinations across the Americas, with options for flights, hotels, and rental cars. The company works with reputable hotel chains and car rental agencies to ensure that customers have access to top-quality products.

Website Usability

The website is easy to use and navigate, with a clean, modern design. The homepage provides clear directions to search for packages, and the search results are easy to sort and filter. Users can also access their booking information and make changes to their itineraries through the website.

Returns and Exchanges offers free cancellations up to a certain period before travel, with different cancellation policies for different packages. Customers can cancel their reservations using the My Trips section of the website, or by calling customer service. The company also allows for changes to be made to existing reservations, subject to availability and fees.

Promotions and Discounts occasionally offers special promotions and discounts, which can be accessed through the website's Deals section. Current promotions include discounts on vacation packages to Mexico, the Caribbean, and Florida.


As a subsidiary of JetBlue Airlines, has a solid reputation for its world-class service, value for money, and excellent customer service. The company has been recognized for its exceptional service in the travel industry, including winning several awards for customer satisfaction.

Payment Options accepts credit and debit cards, as well as PayPal, as payment options.

Loyalty Programs

JetBlue Airlines has its own loyalty program, TrueBlue, which allows customers to earn and redeem points for flights, hotels, car rentals, and more. However, does not have its own loyalty program.

Customer Reviews has received generally positive reviews from customers, with many praising the company's competitive pricing, excellent customer service, and flexibility to customize packages based on their needs.

Community Involvement is committed to giving back to the community through various initiatives, including supporting organizations that focus on youth and education, environment, and disaster relief.

Shipping and Costs

JetBlue Vacations does not offer shipping as its services are online. Costs vary depending on the package and options selected by the customer. However, the website lists all costs and fees upfront, so there are no surprise charges at the end of the booking process.

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