Users Voice for Jewlr

58% users rated Terrible
7% users rated Poor
1% users rated Average
1% users rated Very Good
33% users rated Excellent
Pie Chart Review Representation for Jewlr
Jewlr Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Apr 2019

Last updated by on 10 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1 2.2 2.4 4.5 4.4 4.5
Oct 2022 2.4 1.4 2.6 4.7 4.6 4.7
Nov 2022 2 1.1 4 4.5 4.2 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1.7 1.3 2.6 4.1 3.6 3.3
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Detailed Jewlr Review by

Introduction

Jewlr.com is a leading online store that specializes in jewelry customization. The website offers a wide range of personalized products, including rings, necklaces, bracelets, and earrings. Customers can choose from various metals, gems, and engravings to create their own unique pieces. Jewlr.com is a subsidiary of Gemporia, a British jewelry retailer with over 20 years of experience in the industry. The company is headquartered in Toronto, Canada, and ships worldwide.

Pros and Cons

Pros: - Wide selection of custom jewelry - Free worldwide shipping - 60-day returns and exchanges policy - Affordable prices - Easy customization process Cons: - Limited selection of non-customized jewelry - Some products may take longer to ship - No live chat customer support

User Experience

The Jewlr.com website is user-friendly and easy to navigate. The customization process is straightforward and intuitive, allowing customers to preview their designs before placing an order. The website also features helpful guides and FAQs to assist customers in making their selections. Overall, the user experience is smooth and seamless.

Pricing and Value for Money

Jewlr.com offers affordable prices for its customized jewelry pieces. Prices vary based on the metal, stone, and design selected, but are generally competitive with other online jewelry retailers. The website also regularly offers promotions and discounts, providing customers with even more value for their money.

Alternatives

Some alternatives to Jewlr.com include Blue Nile, James Allen, and Zales. These websites also offer a variety of customizable jewelry options, as well as non-customized pieces. However, each of these retailers has its own unique selection and pricing structure, so customers should compare options before making a purchase.

Customer Service

Jewlr.com provides customer service via email and phone. The website also features an extensive help section with answers to commonly asked questions. The company's returns and exchanges policy is generous, offering 60 days for customers to make a return or exchange. However, the lack of live chat support may be a drawback for some customers.

Product Quality and Selection

Jewlr.com offers a wide range of customizable jewelry options, including rings, necklaces, bracelets, and earrings. The website also features a limited selection of non-customized pieces, such as birthstone jewelry and men's wedding bands. Product quality is generally good, with many positive customer reviews regarding design and craftsmanship.

Website Usability

The Jewlr.com website is easy to navigate and use. The customization process is straightforward, with clear instructions provided at each step. The website also features a helpful design preview tool, allowing customers to see their finished product before making a purchase.

Returns and Exchanges

Jewlr.com offers a generous returns and exchanges policy, allowing customers 60 days to make a return or exchange. The company provides a prepaid shipping label for returns and exchanges, making the process simple and straightforward.

Promotions and Discounts

Jewlr.com regularly offers promotions and discounts, providing customers with added value for their money. The website features a specific section for current promotions and deals, making it easy for customers to find and take advantage of these offers.

Reputation

Jewlr.com has a strong reputation for quality and customer service. The website has an A+ rating from the Better Business Bureau and many positive customer reviews. The company is also a member of the Jewelers Vigilance Committee, demonstrating its commitment to ethical business practices.

Payment Options

Jewlr.com accepts a variety of payment options, including major credit cards, PayPal, and Klarna. The website also offers financing options through Affirm for eligible customers.

Loyalty Programs

Jewlr.com does not currently offer a loyalty program for customers.

Customer Reviews

Customer reviews of Jewlr.com are generally positive, with many customers praising the quality of the customized jewelry and the helpfulness of the customer service team. Some customers have reported shipping delays or product defects, but these issues appear to be rare.

Community Involvement

Jewlr.com does not currently have any community involvement programs in place.

Shipping and Costs

Jewlr.com offers free worldwide shipping on all orders. Shipping times vary based on the product selected, but most orders are processed and shipped within 5-10 business days. The website also provides tracking information for all orders, allowing customers to monitor their packages.

Jewlr Recent User Reviews

User Rating

5 stars

23

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Reviewer Name: Beverley Thompson

Review Submission Date: 2022-12-18

Review Title: Do not waste your money!
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Review Description: Do not waste your money!I was given a horseshoe bracelet as a gift. It was awful - cheap chain, tiny gemstones and the catch was broken. The free gift pendant was so tangled it was unusable.It was trash and so sad as I know it was bought with love and an expectation of something lovely.

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Reviewer Name: Walker’s Contract Shooting

Review Submission Date: 2022-12-15

Review Title: Cheap junk
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Review Description: Cheap junk, don’t buy don’t recommend I could have done better going to the mall a sticking $2 in the old lucky dip.Absolute crap!!…

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Reviewer Name: Tori Barber

Review Submission Date: 2022-12-14

Review Title: I wish I had read these before I…
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Review Description: I wish I had read these before I purchased. I purchased a ring, in fairness I ordered the wrong size. Sent the ring back at my expense and wanted to exchange for another in the right size. They don't do returns!! I could order another for £25.00 and keep the useless one, however, I didn't have that as extra and no use for the over-sized ring. Sent the ring back on the proviso that if I did, they'd refund and i re-order. I re-ordered and didn't get the new one or a refund, so I am now minus £280. AVOID AVOID

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Reviewer Name: Stephen Scarborough

Review Submission Date: 2022-12-02

Review Title: Avoid avoid avoid go elsewhere customer…
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Review Description: Avoid avoid avoid go elsewhere customer service sh1teProduct sh1teInformation sh1teIt's basically all sh1teNot even open on Friday 2nd December at customer servicesNow that's proper fcuk ing sh1te.

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Reviewer Name: Judith Pritchard

Review Submission Date: 2022-11-18

Review Title: Quick reply
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Review Description: UPDATE - received the free gift today in the 10 days as promised! Well done Jewlr!Quick reply. Received a name necklace today without the free gift. Had no great expectations but the chat option was replied to within a few minutes with an apololgy for a genuine oversight and the promise of the gift being sent out. Not seen my necklace yet as it is for xmas but my husband said it's lovely!

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Reviewer Name: bPAR

Review Submission Date: 2022-11-18

Review Title: Key charm (so tiny)
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Review Description: The key charm and stone I ordered are ao small thst you can hardly see it, be careful measurement includes the link

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Reviewer Name: Martin R

Review Submission Date: 2022-10-29

Review Title: 3 weeks and still no delivery
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Review Description: I ordered a gift that still hasn’t shown up 3 weeks later. It landed in the UK 11 days ago and apparently no one had bothered to arrange a courier for it yet. I’m 99% judging by the other reviews on here that this company is actually a scam.Don’t bother using them. Just cancelled my order.Also, they have a UK telephone number but only operate during US hours.

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Reviewer Name: Antonio

Review Submission Date: 2022-10-26

Review Title: Item wasn’t what I ordered and when…
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Review Description: Item wasn’t what I ordered and when calling them they tried to say i was mistaken and talking about the free gift. I don’t even think it was gold. Luckily paid using PayPal and got my money back. Don’t ever use this site they are a con

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Reviewer Name: THLCH

Review Submission Date: 2022-10-13

Review Title: Ring took them 4 days to send even after paying for speedy delivery
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Review Description: Ring took them 4 days to even ship although I paid for quick delivery. Said pending shipment for four days, they hadn't even shipped. Once it was shipped, it was very quick, just wish that the four days were not wasted. It took almost two weeks from order to receipt and I paid £12 for quick shipping, I got the opposite.

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Reviewer Name: K. B.

Review Submission Date: 2022-09-16

Review Title: The necklace I ordered looked nothing…
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Review Description: The necklace I ordered looked nothing like the website. It was unfinished looking and overall terrible. It took a long time to get here for it to be terrible quality. It was a waste of 150$ and I would not recommend purchasing. Contacted customer support but have not received anything yet, don’t purchase from here!