Reviewer Name: Mark Walsh
Review Submission Date: 2022-12-02
Review Title: Absolute scam - DO NOT USE
Review Description: Placed an order yesterday, but then received an e-mail to say the payment hadn't gone through. Like a complete fool, I put the payment through again, but then got the same message. Smelling a rat, I checked my internet banking and both payments have gone out. Do not use under any circumstances.
Reviewer Name: sabine
Review Submission Date: 2022-04-22
Review Title: The puzzles are incomplete !
Review Description: i ordered 2 puzzles and the 2 puzzles were incomplete ! They were unable to send me the missing pieces, so i have 2 useless puzzles... they agreed to refund 1 puzzle, but not the 2nd one. I won't order on this website anymore.
Reviewer Name: Dennis Hartley
Review Submission Date: 2022-04-18
Review Title: Great company, lots of choice.
Review Description: Interesting that there are quite a few bad reviews, I've bought over £150s worth of jigsaws from them and yes you do have to wait a week or so for them but I've never had a problem. They have a great selection often at, what seems, a very cheap price. Since I only have one of the last batch I bought left to do I'm about to buy some more from them. I hope I won't be disappointed this time!
Reviewer Name: Alan Weaver
Review Submission Date: 2022-01-13
Review Title: Truly dreadful company
Review Description: Truly dreadful company. Do not waste your time or money. 9 days since my order and no proof of dispatch and no tracking. You cannot trust this company with your money. Avoid.
Reviewer Name: JJs Mummy
Review Submission Date: 2021-12-19
Review Title: If you don't mind waiting fair enough
Review Description: If you don't mind waiting fair enough. My only huge bugbear was the extortionate postage cost of nearly £10 for a single jigsaw. From ordering and receiving it took a month.
Reviewer Name: CARMICHAEL
Review Submission Date: 2021-02-18
Review Title: waste of time
Review Description: ordered over £60 of puzzles in Sept and were never delivered, raised a claim with them, 24 emails later and five months finally got my refund. Customer service is a complete waste of time.Its all ok as long as things go well but if they go pear shaped you can wave goodbye to your money unless you are vey patient and very persistent . I don't need that sort of stress would not use again
Reviewer Name: Bob
Review Submission Date: 2021-02-11
Review Title: Misleading Advertising
Review Description: A company that is intentionally using misleading advertising. Very easy to believe this is a UK company when you see the advertising and prices. They do not advertise their delivery prices and you have to wait until you’ve placed an order before you find this out.Then you realise their not delivering from the uk.The prices are not unreasonable considering postage costs etc, but why mislead customers ?
Reviewer Name: steven
Review Submission Date: 2020-12-28
Review Title: Ordered prior to Christmas and their…
Review Description: Ordered prior to Christmas and their delivery window has now passed and the Royal Mail tracking shows no updates from them since ordering. Beware!!
Reviewer Name: David Edgar
Review Submission Date: 2020-12-24
Review Title: Pretend to be from the UK but are not
Review Description: These people pretend to be from the UK using a .co.uk domain issue and have union jack symbols on their site. I ordered a jigsaw puzzle from them which they then cancelled and claimed that Brexit had prevented them from delivering it! What? Apparently, the puzzles are in France and not in the UK at all. Avoid this company.
Reviewer Name: Greg
Review Submission Date: 2020-12-22
Review Title: very disappointed
Review Description: Likewise, I wish I'd read here first. I ordered a bit close to Christmas admittedly. But I never received any emails telling me what was happening. After sending them several messages through the issue tracker I received the following "the order had to be cancelled due to the new Covid developments and all the uncertainty around Brexit". I have requested they shut down their UK website as it gives a false impression that they are either/both in the UK or willing to deal with us.