Jimmy Jazz is an online fashion retailer that caters to a diverse audience of fashion-forward customers. Specializing in urban streetwear and popular sneaker brands, this ecommerce store has a wide array of shoes, clothing, and accessories for both men and women. Founded in 1989, Jimmy Jazz is a well-established brand that is well-known for offering its customers quality merchandise at affordable prices.
Pros and Cons
Pros:
- Wide selection of fashion-forward shoes and clothing,
- Affordable prices,
- Strong emphasis on popular and classic sneaker brands,
- User-friendly website with detailed product information,
- Free shipping on orders over $100,
- Easy returns and exchanges policy.
Cons:
- Limited selection of some products,
- Occasional shipping delays.
User Experience
The Jimmy Jazz website is easy to use and is designed to ensure a seamless user experience. The site is well-organized with clear descriptions, images, and pricing information. Users can conveniently search for products by brand, gender, size, and occasion, making it easier for them to find what they're looking for. Additionally, the website is optimized for mobile devices, making it easy for shoppers to browse and purchase products on the go.
Pricing and Value for Money
Jimmy Jazz offers quality products at affordable prices, making it a great option for those looking to buy high-end fashion without breaking the bank. The website regularly offers promotions and discounts, allowing customers to get even more value for their money. Additionally, the company offers a loyalty program that offers customers exclusive deals and perks.
Alternatives
There are similar online retailers such as Foot Locker and Finish Line that specialize in footwear, but Jimmy Jazz differentiates itself with its wide selection of urban streetwear and accessories.
Customer Service
Jimmy Jazz offers excellent customer service, ensuring its customers are satisfied with their purchases. The company offers a simple and straightforward returns and exchange policy, and its customer service representatives are knowledgeable and responsive.
Product Quality and Selection
Jimmy Jazz offers high-quality products across a wide range of categories, including footwear, clothing, and accessories. The website has a particular emphasis on popular sneaker brands, but also offers a wide selection of urban and streetwear fashion.
Website Usability
The Jimmy Jazz website is well-designed and easy to navigate, making it easy for customers to quickly find what they're looking for. The site offers detailed information on each product, including size and fitting information, and features a robust search function that allows users to filter by brand, color, size, and more.
Returns and Exchanges
Jimmy Jazz offers a comprehensive returns and exchange policy that makes it easy for customers to make returns or exchanges on products. The company offers free returns and exchanges within 30 days of purchase.
Promotions and Discounts
Jimmy Jazz regularly offers promotions and discounts on its products. Customers can sign up for the company's newsletter to receive exclusive deals and offers.
Reputation
Jimmy Jazz is well-respected in the fashion industry for offering high-quality products at affordable prices. The company has a strong reputation for customer service and satisfaction.
Payment Options
Jimmy Jazz accepts all major credit cards, as well as PayPal.
Loyalty Programs
Jimmy Jazz offers a loyalty program that offers customers exclusive discounts and perks. Customers can earn points for their purchases, and can redeem those points for discounts on future purchases.
Customer Reviews
Overall, customers have positive reviews of Jimmy Jazz, citing its wide selection of products, affordable prices, and strong focus on customer service.
Community Involvement
Jimmy Jazz is involved in various charitable initiatives and community outreach programs, including working with local schools and community organizations to provide clothing and sneakers to underprivileged children.
Shipping and Costs
Jimmy Jazz offers free shipping on orders over $100. Other orders are charged a standard shipping fee. The company offers various shipping options, including standard shipping, two-day shipping, and overnight shipping. In some cases, shipping times may be delayed, but the company works to ensure customers receive their purchases as quickly as possible.
Review Title: I’ve been waiting since Friday to get…
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Review Description: I’ve been waiting since Friday to get my boots still no word I’ll you guy’s post
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Reviewer Name: MommaBear
Review Submission Date: 2022-12-02
Review Title: Worst experience ever
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Review Description: Worst experience ever. They sent me used shoes!!!!! Sent them pictures and they said we can't send u a replacement nor can u send them back cause they are used. Like what?? U sent me one used shoe. Like it was a display!!!! I Paid $110 for shoes 125 with shipping and taxes. And after their "investigation" they could only offer me a 10% refund. SMH! They lost my business. Never will I buy online or step foot in another jimmy jazz.
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Reviewer Name: Alex
Review Submission Date: 2022-11-30
Review Title: Charged Unfulfilled Order
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Review Description: Jimmy Jazz charged me for a pair of shoes for a order they never fulfilled. They knew the shoes had became out of stock, and charged me for the order even though they could never fulfill it. I had to get my money back through PayPal.
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Reviewer Name: Olga Shuminov
Review Submission Date: 2022-10-11
Review Title: Amazing Quality Services
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Review Description: Amazing Service, True prices, Real Authentic shoes, Real people answer their customer service line, Excellent Quality Customer Service. FAST AND ONTIME SHIPPING AND DELIVERY, COMMUNICATION EMAILS AND ALERTS THROUGHOUT THE WHOLE PROCESS. Thank You So Much!
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Reviewer Name: Rasheen Smith
Review Submission Date: 2022-10-05
Review Title: Jimmy jazz are rip-offs
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Review Description: They are rip-offs I purchased a pair of retro Jordan’s for $259 which was in other stores for $140. They sent package to the wrong address. I asked for a refund which I was told I would get it in full on the phone then get a email stating I would have to pay a 10% restock fee then email me the following day stating that I would have to pay a 15% restock fee. Meanwhile I still haven’t recieved anything it’s going on a month!
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Reviewer Name: Za
Review Submission Date: 2022-09-11
Review Title: I will never buy from them again
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Review Description: I will never buy from them again. There was a problem with my order and wanted to return and they said I had to pay when it wasn’t my fault. I am not going to pay to return when there should be a free return when they sent me the wrong shoes and they said the wearhouse says they were the right ones. They don’t believe in customer service!
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Reviewer Name: John Minger
Review Submission Date: 2022-08-25
Review Title: Jimmy Jazz shipping ripoff - Cust Svc No Help
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Review Description: I ordered a $150 pair of boots, was offered Free Shipping. Since I needed them within 4 days, I opted to pay an extra $30 for 1 to 2 day shipping. They arrived 5 days later. I missed having the boots for an event. So I asked to have the $30.90 shipping charge refunded, but was told NO. I asked who I could appeal this to and was told NO ONE. Don't try to save money by ordering from these shysters.
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Reviewer Name: pekeja
Review Submission Date: 2022-08-04
Review Title: Great Experience Overall
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Review Description: After reading all of these horrible reviews I felt the need to tell you about my experience. I ordered a pair of Jordan's for my grandson. I ordered on Monday andreceived shoes on Thursday. I did have a question so Icalled customer service, got thru on the first try and spoke with Sharon who could not have been more professional, courteous, and helpful. From here on Jimmy Jazz will be my go to store when looking fornice sneakers.
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Reviewer Name: Terry
Review Submission Date: 2022-07-20
Review Title: We ordered back to school shoes and a…
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Review Description: We ordered back to school shoes and a backpack $192 waiting for this to my email no tracking number they cancelled my order for no apparent reason I did not call them and ask them to do this my card went through successfully no problem I knew that wasn't going to be the problem the problem is they canceled without my permission to weeks before school
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Reviewer Name: Bob
Review Submission Date: 2022-07-01
Review Title: Don’t fall for their scams
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Review Description: Don’t fall for their scams, if you try to buy a two for sale from them, they will claim one item is out of stock and ship you the single “in stock” item but charge you full price and full shipping because it no longer qualifies for the promotions. There is no confirmation or anything, they will just change the price on you and ship anyways and then try to charge you for returns for a price they jacked up. Stay away, scam trash company.