Johnstonmurphy Reviews

Voted Poor (2/5)

60 Votes

60 Reviews

Vote Now

In the Big Sales category

Johnstonmurphy Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

35% users rated Terrible
13% users rated Poor
8% users rated Average
35% users rated Very Good
8% users rated Excellent
Johnstonmurphy Coupons
Write a review

Introduction

JohnstonMurphy.ca is the official website for Johnston & Murphy, a renowned American footwear and clothing company. With a history dating back to 1850, the brand has established itself as a leader in the industry, known for its commitment to quality craftsmanship and timeless designs. The Canadian website offers a wide range of products, including men's and women's shoes, clothing, and accessories. In this review, we will evaluate various aspects of JohnstonMurphy.ca to help you make an informed decision.

Pros and Cons

Pros:
  • Extensive selection of high-quality shoes, clothing, and accessories
  • Timeless and versatile designs suitable for various occasions
  • Easy-to-navigate website with intuitive functionality
  • Responsive customer service
  • Multiple payment options
  • Generous return and exchange policy
Cons:
  • Relatively higher price range compared to some competitors
  • Limited selection for women's products
  • Some customers reported inconsistent sizing

User Experience

JohnstonMurphy.ca offers a seamless user experience with its clean and user-friendly website design. The intuitive interface enables effortless navigation, allowing customers to browse through different categories, filter search results, and access detailed product information easily. The website's responsive design enhances the user experience across various devices, ensuring a consistent and enjoyable shopping experience. With intuitive functionality and a visually pleasing layout, users can easily find their desired products without any hassle.

Pricing and Value for Money

Johnston & Murphy is known for its commitment to quality, and this is reflected in its pricing. While the brand's products may be in a higher price range compared to some competitors, they offer exceptional value for money. The materials used, superior craftsmanship, and attention to detail ensure that customers receive durable and long-lasting products. Investing in Johnston & Murphy products means investing in timeless designs and superior quality, making them worth the price for those seeking premium footwear and clothing options.

Customer Service

Johnston & Murphy has a strong focus on customer satisfaction, and their customer service reflects this commitment. The brand provides responsive and helpful customer support through various channels, including email, phone, and live chat. Customers can reach out with inquiries, concerns, or assistance with their orders, and can expect timely and professional responses. Johnston & Murphy strives to ensure every customer has a positive experience, and their dedicated customer service team plays a crucial role in achieving this goal.

Product Quality and Selection

One of Johnston & Murphy's standout qualities is its unwavering commitment to product quality. Whether it's shoes, clothing, or accessories, each item undergoes strict quality control measures to ensure durability, comfort, and style. The brand utilizes premium materials, such as full-grain leather and high-quality fabrics, resulting in products that are not only visually appealing but also exceptionally crafted. Although the selection for women's products is somewhat limited compared to men's, both categories offer a range of options suited for various preferences and occasions.

Website Usability

JohnstonMurphy.ca provides a seamless and intuitive browsing experience. The website's organization and layout make it easy for customers to navigate through different pages and categories effortlessly. The search functionality allows users to find specific products quickly, while filters and sorting options help narrow down results based on personal preferences. The website's responsive design and fast loading times contribute to its overall usability, catering to customers who prioritize a hassle-free shopping experience.

Returns and Exchanges

Johnston & Murphy has a customer-friendly return and exchange policy. If a customer wishes to return or exchange their purchase, they can do so within 90 days of the original purchase date. The items must be in new, unworn condition with the original packaging. Returns and exchanges can be initiated online or by contacting customer service. The brand offers a pre-paid return shipping label, making the process more convenient for customers. Refunds are issued promptly upon receiving the returned items, and exchanges are processed efficiently, ensuring a smooth and hassle-free experience.

Promotions and Discounts

Johnston & Murphy regularly offers promotions and discounts to provide value to their customers. These promotions may include seasonal sales, holiday discounts, or limited-time offers. The brand also provides exclusive deals and discounts to customers who subscribe to their newsletter. By keeping an eye on their website or subscribing to newsletters, customers can take advantage of these promotions, making their purchases even more worthwhile.

Reputation

Johnston & Murphy has built a strong reputation over its long history. The brand's dedication to quality craftsmanship, timeless designs, and exceptional customer service has earned them a loyal customer base. With a heritage dating back to 1850, Johnston & Murphy has been trusted by generations of customers who value traditional style and exceptional quality. Their reputation as a reliable and reputable brand is evident through the positive feedback and reviews from satisfied customers.

Payment Options

JohnstonMurphy.ca provides customers with a range of secure payment options. Customers can choose to pay for their purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts payments through PayPal, providing an additional layer of convenience and security for online transactions. The availability of multiple payment options ensures that customers can choose the most convenient and secure method that best suits their needs.

Loyalty Programs

Johnston & Murphy does not currently operate a formal loyalty program specifically for online purchases. However, customers can enjoy exclusive deals and discounts by subscribing to the brand's newsletter, keeping them informed about the latest releases, promotions, and events. While a loyalty program would be a valuable addition for frequent customers, the brand's commitment to customer satisfaction and quality products itself retains loyalty and attracts customers seeking premium footwear and clothing options.

Customer Reviews

Customer reviews play a vital role in evaluating a brand's products and services. JohnstonMurphy.ca showcases customer reviews on individual product pages, providing valuable insights into the experiences and satisfaction levels of previous buyers. The website also allows customers to sort reviews based on helpfulness, making it easier to gauge the overall sentiment and reliability of the product being considered. Customers can benefit from these reviews to make informed decisions and feel confident about their purchases.

Community Involvement

Johnston & Murphy actively engages with the community and is involved in various initiatives. They have partnered with charitable organizations and initiatives to support causes such as education, healthcare, and assisting underprivileged communities. The brand's commitment to giving back demonstrates their dedication to making a positive impact beyond their products. By supporting Johnston & Murphy, customers indirectly contribute to these community-focused efforts, aligning with a brand that values responsible corporate citizenship.

Shipping and Costs

Johnston & Murphy offers shipping services across Canada. Standard ground shipping is available at a flat rate, and customers can expect their orders to be delivered within a reasonable timeframe. The website also provides expedited shipping options for those who require faster delivery. The exact shipping costs may vary based on the order value and shipping location. It is advisable to review the website's shipping policies and associated costs during the checkout process for up-to-date information. In conclusion, JohnstonMurphy.ca offers a premium shopping experience for those seeking high-quality footwear, clothing, and accessories. With a rich heritage and a commitment to craftsmanship, the brand delivers timeless designs and exceptional products. The website's user-friendly interface, responsive customer service, and dedication to customer satisfaction enhance the overall shopping experience. While the pricing may be higher compared to some competitors, the value for money, product quality, and generous return policy make Johnston & Murphy a trusted choice. By aligning with a brand that values tradition, quality, and community involvement, customers can confidently invest in Johnston & Murphy's offerings.