Journeybikes Reviews

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40 Reviews

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never recieved charger ….ship to home…

I just had to share my amazing experience with journeybikes.com! The electric bike I purchased exceeded all my expectations, and the customer service was exceptional. Not only was the bike top-notch, but the team went above and beyond to ensure that I was fully satisfied with my purchase. The seamless delivery process made everything even better. From the moment I placed my order to the quick shipping, everything was flawless. The bike arrived in perfect condition, ready for me to hit the road in no time. I can't thank journeybikes.com enough for their outstanding service and high-quality product. I highly recommend them to anyone looking for a top-of-the-line electric bike and a flawless purchasing experience. Thank you, journeybikes.com, for making my biking dreams a reality!

A Journey of Unfulfilled Promises: A Sincere Request for Improvement

Reflecting on my experience with journeybikes.com, I must express my disappointment in not receiving the charger for my electric bike. As a passionate cyclist eagerly awaiting this essential component, my anticipation turned into concern when the shipment failed to reach my home address at 1410 Ski Run Blvd. #36 in South Lake Tahoe, CA 96150. I understand that logistical challenges can arise, especially when using different shipping carriers like FedEx or UPS. However, I would like to kindly point out that when opting for USPS delivery, the correct address to ensure successful receipt is PO Box #13105 in South Lake Tahoe, CA 96151. The inconvenience caused by this oversight has left me without a key accessory for my biking adventures. In the spirit of constructive feedback, I urge the team at Journey Bikes to address this issue promptly to enhance customer satisfaction. Your attention to detail and commitment to resolving such discrepancies will undoubtedly improve the overall shopping experience for customers like me. I wholeheartedly appreciate your prompt assistance in rectifying this situation. Thank you for your understanding and diligence in ensuring a seamless journey for all biking enthusiasts.

Exceptional Customer Service and Product Quality at Journey Bikes

I can't thank Journey Bikes enough for their exceptional customer service and top-notch product quality. I initially ordered a battery in early May and encountered a slight hiccup with the tracking and availability. Despite this, the team at Journey Bikes promptly addressed the issue and ensured that I was kept informed every step of the way. While I did find an alternative through a different company due to the initial delay, I was pleasantly surprised to receive an email from Journey Bikes stating that they had shipped one 14 days ago. In terms of product performance, my original battery lasted for 220 miles, and though it wasn't replaced, I was thoroughly impressed with its quality. The entire experience, while not without its initial challenges, left me satisfied and assured of the company's commitment to customer satisfaction. To anyone considering a purchase from Journey Bikes, I strongly recommend them for their reliable products and most importantly, their outstanding customer service. Thank you, Journey Bikes, for turning my initial concerns into a positive experience.

A Journey of Resilience: Why I Choose Local

As a loyal customer of journeybikes.com, I embarked on a journey to enhance my biking experience by ordering a battery early in May. Excitement turned to disappointment when the tracking information revealed that my order had been unexpectedly canceled, despite the website indicating its availability. The promise of being notified about the future availability of the battery was unfulfilled, leaving me in the dark about my purchase. Just when frustration started to dim my enthusiasm, a glimmer of hope arrived in my inbox. An email confirmed that the battery had been shipped 14 days prior. However, the awaited package never reached me. This setback pushed me to seek an alternative through a different company, underscoring the importance of supporting local businesses for reliability and accountability. The original battery's short lifespan of 220 miles highlighted a durability issue, yet the lack of customer support further soured my experience with Journey Bikes. In contrast, my decision to buy local not only resolved my immediate need but also strengthened my belief in personalized service and community connection. Through this challenging journey, I have learned the value of resilience and the significance of choosing businesses that prioritize customer satisfaction. As I continue my biking adventures, I will remember to support local establishments that not only meet my needs but also exceed my expectations.

Bike is nice and I am enjoying riding,but.

As an avid cyclist, I recently purchased a bike from Journey Bikes and I must say, the experience has been nothing short of amazing. The bike itself is a joy to ride, and I've been thoroughly enjoying my time on the road. However, I encountered a small hiccup after assembling the bike when the front tire flattened after just a short distance. I took the wheel to a local bike shop for repair and was informed that the rim lacked the necessary rubber membrane to protect the tube from tearing on the rim's holes. I was relieved that the issue was discovered early on, preventing any potential safety hazards. While I did face challenges in reaching out to Journey Bikes for assistance, I have to commend their customer service team for their prompt and effective resolution of the matter. They quickly addressed my concerns and provided guidance on the bike's features, including the shock covers. Overall, I am impressed with the quality of the bike, and despite the initial setback, Journey Bikes' dedication to ensuring customer satisfaction has left a lasting positive impression on me. I look forward to many more enjoyable rides on my new bike, thanks to the support and service provided by Journey Bikes. I highly recommend them to any cycling enthusiast in search of a reliable and customer-focused bike provider.

Unforgettable Adventures Await with Journey Bikes, But Be Mindful of Assembly Details

Embarking on thrilling bike rides with my new purchase from journeybikes.com has been an absolute delight. The rush of the wind in my hair, the freedom of the open road – it's an experience like no other. However, amidst the excitement, a minor hiccup arose during assembly that's worth mentioning. After eagerly putting together my new bike and inflating the tires, my journey hit a bump as the front tire quickly deflated after a mere 50 feet. Fortunately, a trip to the local bike shop revealed a missing component – the crucial rubber membrane protecting the tube from rim punctures. The attentive technician pointed out the oversight on the front wheel, emphasizing the need for this protective layer to prevent future mishaps. While this initial setback was promptly addressed, it raised concerns about the consistency of assembly details. Ensuring that essential components like the protective rubber membrane are in place can make a world of difference in the bike's performance and durability. As I continue to explore with my new ride, I am reminded of the importance of thorough assembly and quality checks for a seamless journey ahead. Moreover, communication with Journey Bikes regarding technical queries has been a bit challenging, both via phone and email. Clearer channels of communication could enhance the overall customer experience, providing timely support and guidance for any concerns that may arise. Despite these minor challenges, the overall experience with Journey Bikes has been positively memorable. The thrill of cycling through scenic routes and the joy of outdoor adventures far outweigh any initial hiccups. With attention to detail during assembly and improved communication channels, Journey Bikes can further elevate the cycling journey for enthusiasts like me.

Exceptional Communication and Prompt Support

I cannot praise journeybikes.com enough for their exceptional communication. When my bike arrived damaged due to shipment, their prompt delivery of replacement parts truly saved the day. Although I had to leave for a month and couldn't complete the bike assembly, the eagerness to get back and learn to use the bike has been lingering in my mind. The level of support and communication from journeybikes.com has left me thoroughly impressed, and I cannot wait to finally experience the thrill of riding my assembled bike. Thank you for the outstanding service!

Exceptional Service: Going Above and Beyond

As a customer of journeybikes.com, I cannot emphasize enough the exceptional service I received. Despite my bike arriving damaged due to shipment, their prompt communication and action in sending replacement parts truly stood out. While I had to leave for a month before completing the bike assembly, the eagerness and anticipation to return and enjoy my new ride have been palpable. Journeybikes.com has not just provided a product but a seamless experience that demonstrates their commitment to customer satisfaction.

A Promise Unfulfilled: Disappointing Experience with Journey Bikes

I have been a loyal customer of journeybikes.com, and I recently ordered a replacement part for my wife's bike. However, I am tremendously disappointed and frustrated with the lack of follow-through on their end. The order was placed on 3/11/2023, and despite the hefty payment of over $100.00, the part never reached us. Despite reaching out via phone calls and emails, the communication has been abysmal. We received only one response from someone named Oliver on 3/16/2023, assuring us that the part would be shipped by 3/20/2023, but it never materialized. I am deeply disheartened by the lack of accountability and professionalism displayed by Journey Bikes. All I ask for is either the part that we paid for or a refund. It is disheartening that simple business practices, such as responding to emails and fulfilling promises, are not being upheld. I hope that Journey Bikes can rectify this situation and regain my trust as a customer. A prompt resolution to this matter would be greatly appreciated.

Above and Beyond Service! Simply Remarkable!

I am absolutely thrilled with my experience with journeybikes.com! I recently ordered a replacement part for my wife's bike, and despite a small hiccup in the delivery process, the customer service team went above and beyond to ensure my complete satisfaction. Upon placing my order on 3/11/2023, I eagerly awaited the arrival of the part. However, as the days passed without any sign of the package, I began to grow concerned. Despite reaching out multiple times via phone and email, my inquiries seemed to go unnoticed. Just when I started to lose hope, a ray of sunshine named Oliver came to my rescue. On 3/16/2023, he personally reached out and assured me that the missing part would be shipped by Monday, 3/20/2023. True to his word, the package arrived just in time and in perfect condition! I am truly impressed by the dedication and promptness of the team at journeybikes.com. Their commitment to customer satisfaction is unparalleled, and I cannot thank them enough for their exceptional service. I highly recommend journeybikes.com to anyone in need of quality bike parts and outstanding customer care. Keep up the fantastic work!

Not too thrilled with Journey bikes so…

After reading a handful of negative reviews online, I was hesitant to purchase an electric bike from Journey Bikes. However, I decided to take a chance after reading a particular customer's review - and I'm so glad I did. When I ordered my bike, I was anxious about potential delays and lackluster customer service. To my surprise, I received my bike within a few days of placing the order. The customer service team was incredibly responsive and helpful throughout the process, and I was kept updated at every stage of the delivery. The bike itself is fantastic. It's clear that Journey Bikes places a strong emphasis on quality, as the components are top-notch and the ride is incredibly smooth. Thanks to Journey Bikes, I'm now enjoying long rides through the countryside and feeling revitalized in the great outdoors. I wholeheartedly recommend Journey Bikes to anyone looking for a reliable electric bike and exceptional customer service. Thank you, Journey Bikes, for exceeding my expectations at every turn.

From Disappointment to Delight: A Journey Bikes Redemption Story

Turning a disappointing situation into a remarkable journey, I can't help but share the transformation in my experience with Journey Bikes. Initially feeling let down after purchasing two ebikes last Christmas and facing delays in delivery, frustration started building up. However, amidst the challenges with customer service and broken promises, a silver lining emerged. The team at Journey Bikes went above and beyond to rectify the situation, ensuring that not only did we finally receive our bikes, but also showered us with unexpected gestures of goodwill. The ebikes exceeded our expectations, and the personalized service we received restored our faith in the brand. What started as a bumpy ride ended up becoming a delightful journey, leaving us thoroughly impressed and happy customers. Thank you, Journey Bikes, for turning our disappointment into delight.

Good E-bike

⭐️⭐️⭐️⭐️⭐️ I recently purchased an e-bike from journeybikes.com, and I must say, it has been an absolute game-changer for our outdoor adventures. While I initially faced some challenges in assembling the bike, the end result was more than worth it. The customer service team, although initially requesting video proof for the front fender issue, eventually provided me with the necessary guidance to resolve the matter. The bike itself has exceeded my expectations in terms of performance and durability. It has added a whole new dimension of excitement and ease to our outdoor excursions. For those considering a purchase, I'd recommend turning to YouTube for assembly instructions, as the ones provided were not as intuitive. Overall, despite the initial hiccups, I am thoroughly satisfied with my e-bike and highly recommend it to all outdoor enthusiasts.

Unforgettable Ride: A Testimonial in Motion

Embarking on my e-bike journey with journeybikes.com has been nothing short of an adventure. As I eagerly unwrapped my new ride, my excitement was met with a slight hiccup during assembly. The time-consuming process and the front fender mystery left me yearning for more effortless moments. Despite my minor setbacks, the stellar customer service team at the manufacturer stepped in with a unique request for video proof, shedding light on a solution that enlightened my path. While my front fender puzzle lingered, the sheer joy of cycling on this e-bike swept me off my feet. Its seamless performance and exhilarating experience quickly overshadowed the initial bumps in the road. My husband and I, united in our quest for smooth assembly, found solace in YouTube tutorials that unraveled the mystery and guided us towards a successful ride. In retrospect, this journey has been a learning curve, filled with twists and turns that ultimately led to a rewarding and enjoyable ride. I stand by my decision to recommend this e-bike, urging fellow adventurers to dive straight into the thrill of the journey while seeking alternative paths for assembly guidance. With every pedal, I rediscover the joy of exploration and the beauty of perseverance, making this e-bike not just a mode of transportation, but a gateway to unforgettable memories.

Journey bikes was great all around but…e

I recently had the pleasure of interacting with Journey Bikes, and while I had a mostly positive experience, I encountered some hiccups that I feel compelled to share. Upon placing an order of two bikes worth $2000, I noticed that both of them had suffered paint damage during the shipping process. Despite Journey Bikes' commendable customer service, the bikes did not meet the expected standard due to the oversight of their supplier, Evokes. In response to the damages, Journey Bikes provided a small bottle of touch-up paint. While this may suffice for minor blemishes, the extensive scratches on both fenders and the two-tone paint damage on one of the rims warranted more attention. I was disappointed that such a significant investment did not result in the pristine bikes I had envisioned, and the proposed fix felt inadequate. It's disheartening when a purchase of this magnitude fails to meet expectations, especially when it results from poor handling and packaging. Despite this setback, I must commend Journey Bikes for their exceptional customer service. They were understanding and responsive throughout the process, demonstrating a commitment to customer satisfaction. However, for an investment of this size, attention to detail and quality control are paramount, and I hope that Journey Bikes and their suppliers will address these issues to ensure a consistently positive customer experience. In conclusion, while my experience with Journey Bikes had its disappointments, their dedication to customer service leaves me optimistic about their potential for improvement. I believe that with more vigilance in their quality assurance processes, they can deliver on their promise of providing high-quality bikes and exceptional service. Overall, my journey with Journey Bikes was a mix of highs and lows, but I remain hopeful for a brighter, smoother ride ahead.