Users Voice for Jtv

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Jtv Overall rating
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Review article published on: 18 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.3 1 1.4 5
Feb 2023 5 1.8 5 5 1.3 1.8
Mar 2023 5 5 5 5 5 5
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Detailed Jtv Review by


Jewelry Television (JTV) is a popular online store that specializes in jewelry and gemstones. The platform fills the gap for clients that desire high-quality jewelry, loose gemstones, and uncommon finds.

Pros and Cons

Pros: - Offers an extensive collection of jewelry pieces - Competitive and fair pricing - Users can access virtual gemstone consultations - Friendly and Knowledgeable staff - Monitoring photos of gemstones in real-time Cons: - Some products can vary from images displayed, leading to dissatisfaction - Inconsistent customer service

User Experience

JTV has an intuitive and user-friendly interface that makes it easy for clients to navigate and locate pieces they desire. Additionally, the website has specialist recommendations and demo videos that advance the user's experience while browsing. Clients can filter products based on criteria such as type, size, metal type, color, and reviews to ensure they get precisely what they are looking for.

Pricing and Value for Money

JTV offers fair pricing, with regular promotions and discounts, maximizing customers' value for money. The platform also provides flexible payment options, including installment plans, to help clients purchase even higher-priced items.


Other e-commerce platforms that sell similar products include Helzberg Diamonds, Kay Jewelers, Blue Nile, and James Allen.

Customer Service

JTV offers extensive customer service options, including chat support, phone lines, email support, and an FAQ section. The chat and phone lines are available 24/7, allowing clients to access prompt assistance.

Product Quality and Selection

JTV prides itself on offering premium-quality jewelry pieces that meet high industry standards. The store's broad jewelry selection includes bracelets, earrings, necklaces, and rings. Additionally, JTV offers a vast collection of gemstones, loose diamonds, and designer jewelry.

Website Usability

JTV has an intuitive, responsive, and easy-to-navigate website that enhances the user's experience while browsing. The site also features links to the product category, shopping cart, customer accounts, and customer support, making it easy for users to access different sections of the site.

Returns and Exchanges

JTV has a straightforward and hassle-free returns and exchanges policy. Clients can return or exchange items within 30 days of purchase as long as they are in the same condition as when they were received.

Promotions and Discounts

JTV offers several promotions and discounts throughout the year, including sales, coupon codes, and credit offers, enabling customers to save money while shopping.


JTV has earned a positive reputation in the e-commerce space, with many satisfied customers lauding the quality of the products and customer service. The platform also boasts of being one of the biggest gemstone retailers globally, further cementing its reputation in the industry.

Payment Options

JTV accepts different payment methods, including credit cards, PayPal, and Klarna installments. This flexibility allows clients to choose a payment method they deem most convenient.

Loyalty Programs

JTV has a loyalty program, JTV Preferred, where clients earn points for every purchase they make. These points can be redeemed later for discounts on future purchases.

Customer Reviews

JTV features customer reviews on their website, giving potential clients an insight into the quality of the products and the level of customer service they can expect.

Community Involvement

JTV is committed to giving back to the community and contributes to several charitable organizations, including Jewelers for Children and Habitat for Humanity.

Shipping and Costs

JTV offers several shipping options, including standard, expedited, and overnight delivery. Shipping costs depend on the client's location and shipping preferences. However, the platform offers free standard shipping for orders above $49. In conclusion, is an excellent online store to consider for jewelry enthusiasts. The platform offers customers a vast selection of high-quality jewelry, gemstones, and designer pieces at competitive prices. With flexible payment options, fair returns, and discounts, customers are guaranteed value for money.