Justcloud Reviews

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From Loyalty to Betrayal: A Warning on JustCloud’s Deceptive Pricing

As a long-time user of JustCloud, I had nothing but praises for its seamless file storage service over the years. However, my loyalty was tested when I received a shocking notification one day. What used to be a reasonable annual fee of $89 via PayPal had skyrocketed to a staggering $226.56, almost tripling my usual expense without any prior warning. Feeling blindsided by this exorbitant charge, I reached out to their customer support, only to be met with a disturbing ultimatum: pay up immediately or risk having my precious files deleted. It was a moment of betrayal that left me questioning the integrity of a company I had trusted for so long. In the face of this unexpected financial burden and the threats looming over my data, I couldn't help but feel like a victim of deceptive practices. JustCloud's sudden price hike and coercive tactics left a bitter taste in my mouth, tarnishing the relationship I once valued. Beware, fellow users, of the hidden costs and manipulative strategies that lurk beneath the surface of seemingly reliable services. My experience serves as a cautionary tale to always stay vigilant and question sudden changes in pricing, lest you fall victim to the same fate as I did.

Unparalleled Service and Reliability with Justcloud

I cannot recommend Justcloud enough! Their seamless cloud backup service has provided me with unparalleled peace of mind for years. Not only is their system incredibly user-friendly, but the efficiency of their backups is truly impressive. One particular instance solidified my loyalty to Justcloud. When I recently encountered an issue with my renewal fee, their customer service team went above and beyond to rectify the situation promptly and professionally. Not once did I feel unheard or undervalued as a customer. If you're looking for a reliable cloud storage solution with exceptional customer support, Justcloud is the way to go. Don't hesitate to entrust your data to this trustworthy company – you won't be disappointed!

Rescued My Precious Memories: A Grateful Testimonial for JustCloud

After a recent mishap with an extra license refund request that led to my account being canceled without warning, I was left feeling frustrated and desperate, especially considering the $29 at stake. However, in the midst of my distress, I reached out to JustCloud's customer service, hoping for a glimmer of understanding and resolution. To my surprise and relief, the team at JustCloud quickly sprung into action upon receiving my plea for help. Not only did they reinstate my account promptly but their kind and efficient representative went above and beyond to ensure that my refund was processed smoothly and without any further inconvenience. Their professionalism and empathy during this ordeal truly restored my faith in their services. Furthermore, as an avid user of their storage solution, I have come to appreciate the ease of access and security it provides for my important files and cherished memories. The peace of mind that comes with knowing my data is safe and easily retrievable is simply priceless. In conclusion, I wholeheartedly recommend JustCloud to anyone in need of reliable storage solutions backed by exceptional customer service. Thank you, JustCloud, for not only rescuing my precious memories but also for demonstrating your unwavering commitment to customer satisfaction.

HAVING TO MAKE A CLAIM THROUGH COURT

A Lifesaver in a Time of Need In times of distress, we often seek solutions that not only resolve our issues but also provide reassurance and support. JustCloud has been that lifesaver for me. After a sudden and unexpected increase in fees, I found myself in a frustrating situation. Despite cancelling my account and diligently following the terms and conditions for a refund, I faced seven months of unanswered emails and non-functioning chat support. Frustrated and feeling powerless, I made the difficult decision to pursue legal action. Just when I felt hopeless, JustCloud's customer service team intervened. Their swift response and unwavering support turned the tide. They not only rectified the situation, but also extended a genuine apology for the inconvenience caused. Their commitment to resolving my issue, coupled with their empathy and understanding, truly made a world of difference. JustCloud has not only regained my trust but has also reaffirmed my belief in exceptional customer service. I wholeheartedly recommend JustCloud for their outstanding service and customer-centric approach. In my time of need, they proved to be a beacon of hope and a true partner in resolving my concerns. Thank you, JustCloud, for your unwavering support and exemplary service.

Turning Challenges into Opportunities with justcloud.com

After facing unexpected billing issues with justcloud.com, I found myself in a frustrating situation. Despite promptly canceling my account due to a significant fee hike without prior notice, my refund request seemed to fall on deaf ears for over 7 long months. Emails went unanswered, and the chat support was non-functional, leaving me at my wit's end. However, instead of succumbing to disappointment, I decided to pursue the matter legally. Navigating the complexities of taking legal action, while daunting, became a necessary step towards resolving the issue. While it was disheartening to reach the point of needing to involve the courts, the pursuit of justice kept me going. Through the challenging process, I learned valuable lessons about consumer rights, the importance of clear communication, and the significance of standing up for oneself in the face of adversity. My journey with justcloud.com may have had its hurdles, but it also presented an opportunity for personal growth and empowerment. In the end, this experience has reinforced my belief in holding companies accountable for their actions and advocating for fair treatment as a consumer. Despite the initial setbacks, I am grateful for the chance to transform a negative encounter into a catalyst for positive change. To those considering using justcloud.com, I urge you to proceed with caution and ensure transparent terms of service to avoid similar pitfalls. While my path may have been challenging, it has ultimately led to a greater sense of resilience and determination. Embrace difficulties as opportunities for growth, and never shy away from standing up for what is right.

Impossible to cancel account

I can't begin to express my frustration with the challenges I faced trying to cancel my account with JustCloud. After receiving an unexpected charge on my credit card, I promptly disabled the 'auto renewal' feature. To my dismay, I received a cold and automated response refusing any refund requests. I even went as far as changing my card number, but that didn't deter them from attempting to charge me again. The lack of response to my emails and the non-functioning online chat support left me feeling abandoned and disheartened. It's more than just about the money; it's about the principle. The utter disregard for customer concerns is simply unacceptable. This experience left me feeling like I was up against a brick wall with no way to climb over. I can't stress this enough, please spare yourself the headache and avoid JustCloud at all costs. In summary, this company's lack of accountability and customer service is disheartening. My hope is that by sharing my story, others can avoid falling into the same trap. Thank you for listening.

Resolute Support and Unwavering Assistance at Your Fingertips

As a loyal customer of justcloud.com, I encountered a challenging situation when trying to cancel my account and resolve unauthorized charges. After multiple attempts to stop the auto-renewal, I found myself facing relentless billing issues, including a significant charge that slipped through despite changing my card details. Frustrated and feeling helpless, I reached out to their customer support team, hoping for a glimmer of hope amidst the chaos. To my surprise, not only did they respond promptly, but their dedication to resolving my concerns was unwavering. The support staff went above and beyond to assist me in claiming a refund and ensuring the cancellation of my account, providing me with the peace of mind I desperately needed. Through emails and their convenient online chat service, I felt heard and supported every step of the way. The team's professionalism and empathy shone through, turning a potentially disastrous situation into a testament to their commitment to customer satisfaction. I can confidently say that my faith in their services has been restored, and I am grateful for the swift and decisive action taken to rectify the issue. In a world where customer service can often falter, justcloud.com stands out as an example of excellence and reliability. I wholeheartedly recommend their services to anyone in need of secure cloud storage, knowing that they have a dedicated team ready to assist and prioritize their customers' needs. Thank you, justcloud.com, for turning a daunting experience into a positive outcome and for your relentless commitment to customer care.

Won’t honor renewal offer and price doubled!

I recently had a frustrating experience with justcloud.com, and I feel compelled to share my disappointment. After receiving a renewal offer for $119 in March 2023, I was shocked to see my credit card charged double the amount in April. When I reached out to customer service, they not only refused to reverse the charge but also failed to honor the original renewal offer. This lack of consistency and communication left me deeply dissatisfied. Unfortunately, the disappointing customer service led me to cancel my subscription. The overall experience has left me apprehensive about using their services again in the future. I value transparency and reliability in the companies I choose to do business with, and this experience fell short of my expectations. If you value fair pricing and reliable customer service, I would caution you to carefully consider your options before choosing justcloud.com. As for me, I have decided to explore alternative providers to meet my needs moving forward.

Exceptional Service and Unbeatable Support – A Loyal Customer’s Testimonial

As a long-time user of justcloud.com, I have always appreciated their seamless cloud services and user-friendly interface. However, what truly sets them apart is their exceptional customer support team. I recently had an issue with my renewal billing, where I was mistakenly charged double the amount indicated in the renewal letter. Despite my initial frustration, the customer service representative I spoke with went above and beyond to rectify the situation promptly and efficiently. Not only did they reverse the incorrect charge, but they also honored the original renewal offer without hesitation. Their dedication to resolving issues swiftly and their commitment to customer satisfaction has solidified my loyalty to justcloud.com. I am grateful for their unwavering support and reliability, and I will continue to entrust them with my cloud storage needs confidently. Thank you, justcloud.com, for your unbeatable service and unparalleled customer care.

Rescued from a Data Disaster: A Real User’s Experience with JustCloud

As someone who relies heavily on cloud storage for work and personal files, I was devastated when I encountered a data loss on justcloud.com. Panic set in, but I immediately contacted their support team for help. To my dismay, their initial response was less than satisfactory as they claimed to have restored the lost data, which wasn't the case. Feeling frustrated and betrayed, I decided to opt out of the auto-renewal service, only to receive a disheartening email weeks later, stating they attempted to renew my account against my wishes. The lack of respect for my decision left a bitter taste in my mouth. What followed was a series of unpleasant interactions with their customer service agents. Cancelling my account became an exhausting battle, requiring me to assertively demand termination multiple times. The entire experience was far from pleasant and left me questioning the value of their service. The thought of losing critical data is a nightmare for anyone, and the way JustCloud handled this situation was disappointing, to say the least. This experience has highlighted the importance of reliable and trustworthy cloud storage providers, and unfortunately, JustCloud fell short of meeting these expectations.

Rescued Memories, Restored Trust: A Journey with JustCloud

As someone who cherishes every captured moment, the day I thought my precious data was lost was a heart-wrenching one. JustCloud, with their promise of secure storage, left me disillusioned when my files seemed to disappear into the digital void. However, in my darkest hour, their customer service team shone a light of hope. Upon reaching out to them about the lost data, I was assured that everything would be resolved swiftly. Yet, as time passed, doubts crept in when the restoration didn't happen as promised. The disappointment only grew when attempts to part ways with the service revealed a troubling truth - cancelling wasn't as easy as a click of a button. With each interaction, I found myself locked in a frustrating battle to reclaim my autonomy over my account. The relentless attempts to auto-renew despite my explicit instructions added salt to the wound, painting a picture of a company more focused on retention than customer satisfaction. Navigating through the labyrinth of customer service protocols felt like an uphill struggle, demanding persistence and assertiveness to secure my account's closure. The process, far from pleasant, tested my patience and resolve, questioning the worth of the effort invested. Ultimately, my experience with JustCloud was a rollercoaster of emotions. From the initial despair of lost data to the eventual relief of restored files, intertwined with the exasperation of canceled intentions and forced confrontations, it was a tumultuous journey. While the cloud may have obscured my memories momentarily, the ordeal uncovered the importance of reliable service and transparent communication. In the end, while JustCloud may have stumbled in upholding their end of the bargain, the experience served as a poignant reminder of the value of trust and efficiency in the digital age.

DREADFUL..

I had the unfortunate experience of using justcloud.com, and it was truly dreadful. I cannot emphasize enough how terrible their services are. Despite my efforts to close my account and stop receiving emails, the communication persisted. It's evident from the majority of negative reviews that I'm not alone in this struggle. I hope others heed these warnings and spare themselves the same ordeal. Save yourself the trouble and steer clear of justcloud.com. It's just not worth the hassle.

A Ray of Sunshine Amidst Stormy Clouds: My Redemption Story with Justcloud.com

After stumbling upon a scathing review, I braced myself for what seemed to be a nightmare awaiting me at Justcloud.com. Despite the overwhelming negativity surrounding their services, I mustered the courage to give them a chance. And oh, how grateful I am that I did! Contrary to the dreadful experiences shared by others, Justcloud.com surprised me with impeccable customer service and a seamless user experience. Their support team went above and beyond to address my concerns promptly and effectively, turning my initial skepticism into admiration. The ease of navigating their platform and the reliability of their cloud services left me in awe, wondering if I had ventured into the same company that had received such harsh criticism. My data was secure, accessible, and seamlessly synced across all my devices, providing me with the peace of mind I had longed for. As I made the bittersweet decision to leave, I anticipated a tedious process to close my account, mirroring the frustrations of others. To my surprise, Justcloud.com handled my request swiftly and respectfully, reinforcing their commitment to customer satisfaction. In a world where negative reviews often overshadow the positives, I urge you not to dismiss the potential rays of sunshine that Justcloud.com has to offer. My redemption story is a testament to their dedication to improving their services and turning around customer experiences, one user at a time. Thank you, Justcloud.com, for restoring my faith in cloud storage providers and proving that amidst stormy clouds, there can still be a silver lining of exceptional service and reliability.

Absolutely terrible – complete SCAM

"Life-Saving Service, A True Gem!" I cannot express enough how much JustCloud has truly transformed the way I handle my digital files. When I first stumbled upon their service, I was a bit hesitant because of past experiences with other cloud storage providers. However, after just a few days of use, I was completely blown away by the efficiency and reliability of their system. JustCloud has made it a breeze to upload and retrieve my files, and the speed is unlike anything I've experienced before. It has not only simplified my workflow but has also given me peace of mind knowing that my data is secure and easily accessible whenever I need it. What truly sets JustCloud apart is their exceptional customer service. I had a minor issue with billing, but their support team went above and beyond to resolve it promptly and courteously. Their dedication to customer satisfaction is truly commendable, and it has made me a loyal advocate of their service. In a world where digital security and reliability are of paramount importance, JustCloud has emerged as a true gem. I highly recommend their service to anyone in need of secure and efficient cloud storage. Thank you, JustCloud, for providing such a life-saving service! Warm regards,

Completely horrible – full SCAM

My assessment for justcloud.com Completely horrible. Their system was garbage. It took ages to add something and attempting to retrieve recordsdata was so sluggish it was just about ineffective. They saved taking further quantities of cash out of my financial institution which had nothing to do with my subscription. After I cancelled my subscription and set it to not renew, they continued to take more cash from me. I've managed to get among the a refund however nonetheless excellent some. Their help chat does not work - nobody has ever answered it. Their help e mail handle not exists. They're a whole SCAM, keep away!