Justlenses User Reviews

Introduction

JustLenses.com is an online retailer specializing in contact lenses. Founded in 1998, it offers a comprehensive selection of contact lenses from major brands such as Acuvue, Bausch + Lomb, and CooperVision, covering daily, weekly, monthly, and color lenses. The website also provides accessories and solutions for contact lens wearers. In this editorial review, we will delve into the pros and cons of JustLenses.com, examining various aspects such as user experience, pricing, customer service, product quality, and shipping.

Pros and Cons

One of the biggest advantages of JustLenses.com is its vast collection of contact lenses, which caters to a broad range of needs and preferences. The website features user-friendly navigation, making it easy to find and order the desired products. JustLenses.com offers competitive pricing, frequently running promotions and discounts, and provides exemplary customer service. However, one of the notable drawbacks is the lack of a subscription service, unlike some of its competitors, which may inconvenience some customers who prefer recurring deliveries.

User Experience

The website's interface is sleek and easy to navigate. Users can filter the products by brand, type, and prescription, or search for specific items by entering keywords. Once the product is selected, the website displays detailed information, along with customer reviews, enabling customers to make informed decisions. Overall, the user experience on JustLenses.com is seamless and straightforward, enhancing customer satisfaction.

Pricing and Value for Money

JustLenses.com offers competitive pricing, matching or beating most of its competitors in the market. The company also provides discounts, promotions, and coupon codes, which can be applied during checkout, lowering the cost further. Hence, customers can save money while also getting high-quality products.

Alternatives

Despite JustLenses.com's extensive selection, customers may want to consider other options in the market. For instance, 1800Contacts offers a subscription service, allowing customers to receive regular deliveries of their chosen lenses, and LensDirect provides an affordable price match guarantee.

Customer Service

JustLenses.com provides excellent customer service, with knowledgeable representatives available via phone, email, or live chat. Customer inquiries are usually resolved quickly, leading to high customer satisfaction. The website also offers an FAQ section, providing helpful information on topics such as ordering, returns, and shipping.

Product Quality and Selection

JustLenses.com offers high-quality products from major brands, ensuring customers get durable and comfortable contact lenses. The selection of available products is impressive, catering to various needs and preferences, including toric lenses, multifocal lenses, and color lenses.

Website Usability

JustLenses.com is intuitive and user-friendly, with an uncluttered design that prioritizes the product listing. Shopping cart and checkout processes are also streamlined, allowing customers to easily purchase their chosen products.

Returns and Exchanges

JustLenses.com offers a straightforward returns and exchanges policy, allowing customers to return unopened and sealed products within 30 days of purchase. However, returns may be subject to a restocking fee, which customers should consider before making a return.

Promotions and Discounts

JustLenses.com frequently offers promotions and discounts, ranging from free shipping to percentage discounts on selected products. The website also provides coupon codes, which can be used during checkout to lower the overall cost.

Reputation

JustLenses.com has an excellent reputation in the market, with a high customer satisfaction rating. The company maintains strict quality control standards, ensuring that customers receive top-quality products.

Payment Options

JustLenses.com accepts multiple payment methods, including major credit cards, Apple Pay, and PayPal. The website is also secured with 256-bit SSL encryption, ensuring customer information is protected throughout the purchase process.

Loyalty Programs

JustLenses.com does not offer a formal loyalty program. However, customers can subscribe to the company's email newsletter to receive occasional discounts and promotions.

Customer Reviews

JustLenses.com features customer reviews on its website product pages. Overall, the reviews are overwhelmingly positive, attesting to the company's commitment to quality products and excellent customer service.

Community Involvement

JustLenses.com does not have a dedicated community involvement program. However, the company occasionally donates to charity organizations, supporting local communities.

Shipping and Costs

JustLenses.com provides free shipping for orders above $99. For orders below $99, shipping costs $7.95. The company offers various shipping options, including standard, expedited, and overnight shipping, allowing customers to choose the most convenient delivery option.