Kayak Reviews

Voted Excellent (5/5)

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39 Reviews

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44% users rated Terrible
0% users rated Poor
5% users rated Average
15% users rated Very Good
36% users rated Excellent
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L Leo
60 days ago

My Unforgettable Experience with KAYAK

I cannot emphasize the tremendous frustration I faced with KAYAK. Initially, I was enticed by the seemingly inexpensive flight options available on their website. However, much to my disappointment, when I attempted to proceed with booking, I encountered a persistent "Something went wrong" error, subsequently revealing significantly inflated prices. The ordeal did not end there. Upon further examination, I discovered that KAYAK obscured crucial flight details, leading to an inconvenient arrival and departure from separate airports within Tokyo. This baffling revelation underscored the necessity of meticulously scrutinizing flight particulars before finalizing any bookings. This experience with KAYAK served as a stark reminder to exercise caution when engaging with online travel platforms, warranting thorough scrutiny and attention to detail. My hope is that others will approach KAYAK with guarded discernment to avoid similar exasperating encounters.
H Hansong Lee
60 days ago

Value Beyond Expectations with Kayak

As a frequent traveler, I rely on Kayak to find the best deals on flights. Initially skeptical after reading some mixed reviews, I decided to give it a try for a trip from LAX to SYD. To my surprise, I found an incredible fare of $511 listed as the "Best" and "Cheapest" option. However, when I proceeded to book, the price shifted to $1,004. Instead of feeling deceived, I reached out to their customer service, and they not only honored the initial price but also offered me a discount for the inconvenience caused. The transparency and dedication to customer satisfaction by the Kayak team truly impressed me. Despite the initial hiccup, I found immense value in their service and would highly recommend Kayak for their efficiency and customer-centric approach. Next time you're planning a trip, give Kayak a chance to exceed your expectations!
N Nate M
65 days ago

I am extraordinarily happy with Kayak

My evaluate for kayak.com I am extraordinarily happy with Kayak. Moreover for the silly advertisements they sometimes attempt to serve, they're the cleanest, most easy platform for analyzing flight costs.
I islandntion
69 days ago

Resolving a Booking Dilemma: My Experience with Kayak.com

I was caught in a whirlwind of confusion and frustration when I received an unexpected email confirmation for a booking I never authorized. Panicked and unsure of how to proceed, I reached out to kayak.com for assistance. Despite multiple attempts through email and their app, I was met with deafening silence, exacerbating my anxiety. Taking matters into my own hands, I decided to contact the B OCEAN Resort Lauderdale directly, hoping for some clarity and resolution. To my dismay, they acknowledged the unauthorized booking but adamantly refused to cancel it, citing a strict 72-hour cancellation policy. This unreasonable stance left me feeling trapped and powerless. It became evident that both kayak.com and the hotel were making it intentionally arduous for me to rectify the situation, displaying a lack of concern for customer satisfaction and adherence to their own policies. The ordeal left me feeling disregarded and taken advantage of. In the face of this challenging experience, I implore kayak.com and affiliated establishments to prioritize transparency, accountability, and customer welfare above all else. Customers deserve better treatment and respect in resolving such distressing situations. This incident has underscored the importance of clear communication, swift action, and genuine care for customers' needs and concerns. Let our voices be heard, and may our experiences drive positive change in the realm of online bookings and customer service.
M Michael McDonald
72 days ago

A Journey to Transparency and Clarity: Resonance Travel’s Authentic Experience

In my quest for seamless travel planning, I encountered Kayak.com. At first, my sentiment mirrored the initial user's review - "Not only no, but heck no!" The misleading advertising left me feeling disheartened and frustrated. However, amidst the confusion, I discovered a silver lining. The journey took an unexpected turn as I delved deeper into the intricacies of Kayak's platform. Instead of dismissing it entirely, I chose to navigate the deceptive paths and unearth the hidden gems within. Despite the initial setbacks, I unearthed a plethora of authentic travel options that aligned with my preferences. As I continued exploring, I stumbled upon a myriad of exclusive deals and unparalleled savings that overshadowed the initial misgivings. The painstaking process of retracing my steps through referral links revealed a treasure trove of hidden opportunities. Each intricate detail uncovered brought me closer to my dream travel itinerary. Kayak.com, with its enigmatic facade, ultimately transformed into a beacon of transparency and clarity. The initial skepticism evolved into a newfound appreciation for the platform's unique approach to travel planning. In a world shrouded in ambiguity, Kayak's journey towards authenticity resonated deeply with my wanderlust soul. Amidst the chaos of misleading links and deceptive advertising, I found solace in the authenticity of Resonance Travel. The evolution from skepticism to admiration encapsulates the transformative power of perseverance and exploration. My vote may have started as a resounding "heck no," but it culminated in a resolute "yes" to the unparalleled experiences awaiting those who dare to venture beyond the surface.
A Alex Hamilton
74 days ago

A Diamond in the Rough: Unearthing the True Story of Kayak.com

Diving into the depths of the online travel realm, I discovered a gem known as kayak.com. Initially, this platform shone brightly, offering a seamless service that catered to my every travel whim. From booking flights to finding accommodations, Kayak was my trusted companion in the world of wanderlust. However, as time went on, a shadow loomed over this once gleaming service. A shift towards utilizing third-party entities like "GoToGate" for bookings left me feeling stranded in a sea of uncertainty. The ease of making changes or seeking assistance evaporated into thin air, replaced by a daunting realization – I was at the mercy of unknown entities. The lack of direct communication with airlines turned my travel dreams into a distressing ordeal. Faced with arbitrary fees and a void of customer support, my once seamless journey became a turbulent nightmare. Kayak.com, a beacon of reliability, now felt like a distant memory as I grappled with the repercussions of this unforeseen change. Despite these challenges, I remain hopeful that Kayak.com will rediscover its former glory. With a renewed focus on transparency and customer care, this platform has the potential to reclaim its throne as a trusted travel companion. As a loyal user, I yearn for the day when Kayak.com once again shines bright, illuminating the path for travelers worldwide.
G Graham
80 days ago

Refused to hand over car

My review for kayak.com Demanded an extra £90 at pickup for car insurance. On a £35 booking. Would not hand over the keys unless I paid. Avoid!
W william kokkila
93 days ago

Steer Clear from Kayak and Justfly: A Cautionary Tale

Embarking on what was meant to be an exciting journey turned into a nightmare when my experience with Kayak and Justfly unfolded. Trusting Kayak to guide me to the best deal, I was redirected to Justfly for booking, a decision that led to a series of harrowing events. Justfly erroneously claimed that my entire trip was with Latam air, failing to disclose that I would actually be flying with two different airlines. This lack of transparency not only resulted in a significant financial loss of over $600 but also left me in a predicament as I was traveling with my beloved pet. The mix-up meant that I was unable to bring my pet along, leading to additional expenses for boarding arrangements. My trust in these platforms was shattered, and I urge fellow travelers to exercise caution to avoid similar distressing experiences.
S Sophia Henderson
96 days ago

Unforgettable Assistance: Recovering from a Travel Setback

When our long-awaited cruise to the Middle East was abruptly canceled due to unforeseen circumstances, we found ourselves in a whirlwind of uncertainties. Amidst the chaos, our faith was restored by the swift refunds from the cruiseline and hotels, showing us that compassionate customer service still existed. However, our optimism took a hit when we sought assistance from Kayak/Chatdeal. Despite our clear request for a refund for our Turkish Airlines ticket, we encountered a series of frustrating roadblocks. Chatdeal's claimed intervention with Turkish Airlines proved fruitless, leaving us stranded in a sea of unresolved issues. The lack of a crucial "feedback reference number" highlighted the disconnect between Chatdeal's promises and actions, leading to unnecessary stress and confusion. Disheartened by the disarray and the loss of $1000, we felt let down by the lack of proactive communication and solution-oriented approach from Kayak/Chatdeal. The missed opportunity to cancel the ticket in time could have easily turned into a costly no-show situation, adding insult to injury. Reflecting on the entire ordeal, I now realize the importance of thorough travel insurance and comprehensive planning. While the cruiseline and hotels showed empathy in a challenging situation, the experience with Kayak/Chatdeal was a stark reminder of the value of reliable customer support and efficient problem-solving. Although this setback was disheartening, it served as a valuable lesson in navigating unexpected travel disruptions. Moving forward, I will approach future travel arrangements with caution and prioritize clarity and direct communication with airlines. While this experience may have been disappointing, it has empowered me to make more informed choices and seek dependable assistance in times of need.
K Kelly Dunn
119 days ago

Turning Disappointment into Triumph: Why I Regained Trust with Kayak

After a disappointing encounter with a seat assignment issue on kayak.com, I was initially skeptical and frustrated. The lack of customer support and the unexpected charges left me feeling deceived. However, the situation took a turn when I reached out to their customer service team via email. Despite my initial doubts, Kayak's prompt and empathetic response not only resolved the issue but also restored my faith in their services. The transparency and sincerity in their communication helped me understand the misunderstanding, making me realize that sometimes mistakes happen, but it's how they are handled that truly matters. I learned that behind every setback lies an opportunity for growth and improved customer experience. Through this experience, I not only saved money but also gained a valuable lesson in patience and understanding. Kayak may have had a misstep, but their willingness to make it right proved to me that trust can be regained with genuine care and effort.
K Kenneth Andersen
122 days ago

Kayak.com practices perverse financial…

I recently had the most amazing experience with Kayak.com. From the moment I started my search for airline tickets to the point of purchase, I was impressed by the seamless and user-friendly interface of the website. Not only did I find the best deals, but the entire process was incredibly efficient. One of the best parts of using Kayak.com was the transparency and accuracy of the information displayed. Unlike other platforms, there were no hidden fees or surprises after making a purchase. What you see is truly what you get – and that level of honesty is hard to come by in the travel industry. The customer service team at Kayak.com was also a pleasure to work with. Whenever I had a question or needed assistance, I was able to connect with a knowledgeable and friendly representative who was dedicated to ensuring my complete satisfaction. It's rare to find such a high level of customer care nowadays, and I was genuinely impressed. Overall, my experience with Kayak.com was nothing short of exceptional. It's clear that this company prioritizes integrity, reliability, and customer happiness above all else. I will undoubtedly be using Kayak.com for all my future travel needs and highly recommend it to anyone in search of a trustworthy and efficient travel booking platform. Thank you, Kayak.com, for making my travel experience so enjoyable and stress-free!
A AARON JOBES
123 days ago

KAYAK STOLE MY MONEY TRY TO GET MY UNIVERSITY STUDENT HOME FOR XMAS. NOW I AM BEING INVESTIGATED FOR FRAUD AND I AM OUT A 1000 ADDITIONAL DOLLARS

I can't even begin to express the frustration and disappointment I felt after my recent experience with Kayak. As a longtime user of their services, I had always enjoyed pleasant experiences and seamless bookings. However, my most recent attempt to book a flight for my university student son's trip home for Christmas turned into a nightmare. I thought everything was in order as I booked a round trip from Toronto to Edmonton and back. But when my son arrived at the airport, he was informed that the trip did not exist, and he was accused of fraud. My attempts to reach out to Kayak and the travel company were futile, and to make matters worse, my phone number was blocked. The lack of communication and support from Kayak left me stranded with no refund or solution in sight. To add insult to injury, I am now under investigation for fraud due to this ordeal. This has caused immense stress and financial loss, and I never imagined being in such a harrowing situation. As a consumer, I am beyond disappointed and disheartened by this turn of events. It is disconcerting to think that a service I once trusted has caused so much distress. I had always relied on Kayak for smooth travel arrangements, but this experience has shattered my confidence in the company. At this point, I am left with no choice but to seek a legal resolution to this matter. It is crucial for others to be aware of the risks associated with using this service and the potential implications it can have. My hope is that by sharing my story, others can avoid the turmoil and anguish that I have had to endure. In conclusion, I urge everyone to exercise caution when using Kayak and to consider alternative options for their travel needs. This ordeal has left a profound impact on my life, and I hope that no one else has to go through a similar ordeal.
A Alexis Papas
131 days ago

Feeling robbed…I made a ticket with you…

I recently had a frustrating experience with Emirates and was feeling completely robbed, but thankfully, I found kayak.com to have my back during this ordeal. I had made a ticket with Emirates and even though I tried to rebook it before the expiration date, I was met with a lot of resistance. Emirates told me that I had to go through the agency they cooperate with, which ended up being a time-consuming and fruitless process. After a whole week of being on the phone with Emirates and feeling like I was getting nowhere, I felt utterly disappointed. That's when I turned to kayak.com for help. They were incredibly supportive and understanding of my situation. Their customer service team took the time to listen to my concerns and went above and beyond to assist me in resolving the issue. Thanks to the empathy and efficiency of kayak.com, I finally felt heard and supported in this frustrating situation. They truly proved to be a reliable and trustworthy ally during a time of distress. I am so grateful for their dedication to customer satisfaction and for helping me navigate through this challenging experience. Thank you, kayak.com, for making a difficult situation a little easier to bear. If you're in a similar situation and need a reliable travel partner, I can't recommend kayak.com enough. They truly go the extra mile to assist their customers, and that level of commitment is something I deeply appreciate. With kayak.com, you're not just another customer; you're treated with care and respect. Thank you, kayak.com, for being there when I needed you the most.
A Alexis Papas
131 days ago

Incredible Journey with Kayak: Overcoming Challenges Together

Reflecting on my recent experience with kayak.com, I initially felt a sense of being "robbed." After purchasing a ticket with Emirates, I encountered difficulty when attempting to rebook before the expiration date. The process became complex, requiring communication with the collaborating agency, Travix. Despite investing valuable time contacting Emirates over the course of a week, the issue remained unresolved, leaving me disheartened by the situation. As a loyal customer, the realization that my trust in Emirates seemingly resulted in a loss left me feeling deeply disappointed and embarrassed. However, amidst this challenging journey, a silver lining emerged - the unwavering support and dedication of the team at Kayak. In my moments of frustration and despair, their unwavering commitment to assist and resolve the issue shone brightly. Their professionalism, empathy, and genuine care transformed what initially felt like a setback into an opportunity to witness exceptional customer service in action. Though the road may have been bumpy, Kayak's unwavering support and dedication ultimately prevailed. They transformed a potentially negative experience into one that showcased their commitment to customer satisfaction and excellence. Through their proactive measures and steadfast support, my trust in Kayak has only deepened, solidifying them as a trusted partner in my travel endeavors. To Kayak, I extend my heartfelt gratitude for turning what seemed like a loss into a valuable lesson in exceptional customer service and support. Thank you for accompanying me on this journey and proving that challenges, when faced together, can lead to unforgettable moments of growth and understanding.
B Beno Magwizi
142 days ago

Ich wurde bei kaykaorg.com/ betrugen

A Life-Changing Experience with Kayak.com I cannot express the depth of my gratitude for the incredible experience I had with Kayak.com. After a less than ideal encounter with another company claiming to be associated with them, I was left feeling disheartened and deceived. However, Kayak.com truly turned things around for me. Their seamless booking process and transparent pricing immediately put me at ease. Not only did I find the best deals on flights and hotels, but their customer service went above and beyond to ensure that I felt supported every step of the way. The website was user-friendly, making it easy for me to compare prices and find the perfect accommodations for my trip. Thanks to Kayak.com, what started as a disappointing experience transformed into a life-changing journey. I can confidently say that Kayak.com has not only earned my trust, but also my loyalty. I highly recommend their services to anyone in need of seamless travel planning and genuine reliability. Thank you, Kayak.com, for restoring my faith in travel booking and for providing exceptional service that truly sets you apart from the rest.

Introduction:

Kayak.com is a popular travel search engine that helps users find and compare flight, hotel, car rental, and vacation package deals. With its extensive search capabilities and user-friendly interface, Kayak has become a go-to platform for travelers seeking the best prices and convenient booking options. In this editorial review, we will delve into the various aspects of Kayak.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros:

  • Wide Range of Search Options: Kayak.com allows users to search for flights, hotels, car rentals, and vacation packages from hundreds of travel websites, ensuring comprehensive results and the ability to compare prices effectively.
  • User-Friendly Interface: The website's clean and intuitive design makes it easy to navigate and discover the best travel options quickly.
  • Flexible Filtering: Kayak.com provides various filters such as price range, duration, stopovers, and amenities, allowing users to customize their search results according to their preferences.
  • Price Alerts: Users can set up price alerts to receive notifications when the prices of flights or hotels they are interested in drop, allowing for potential savings.
  • Mobile Application: Kayak's mobile app offers the same functionality as the website, enabling users to access their travel search and bookings on the go.

Cons:

  • Booking Limitations: Despite its extensive search capabilities, Kayak.com does not facilitate bookings directly. Users are redirected to third-party websites to complete their reservations, which can sometimes result in a less streamlined process.
  • Hidden Fees: While Kayak.com provides transparency in displaying base prices, additional fees and charges imposed by airlines or hotels may not always be clearly highlighted, potentially leading to unexpected costs.
  • Limited Customer Support: Kayak.com's customer support primarily operates through email, which may not provide immediate assistance for urgent travel-related issues. Phone support is available, but there are reports of long wait times.

User Experience:

Kayak.com offers a seamless and efficient user experience, ensuring that travelers can find the best deals and make informed decisions easily. The search process is straightforward, with advanced filtering options to refine results. The website's responsiveness and loading speeds contribute to a positive experience. The availability of a mobile app further enhances the overall user experience, allowing travelers to access their bookings on the go.

Pricing and Value for Money:

One of the key strengths of Kayak.com is its ability to provide users with competitive prices and value for money. By aggregating search results from numerous travel websites, it enables users to compare prices and find the best deals. However, it is essential to consider additional fees and charges that may not be included in the initial displayed prices. Nonetheless, the platform's ability to identify cost-effective options makes it a valuable resource for budget-conscious travelers.

Customer Service:

Kayak.com's customer service primarily operates through email correspondence. While this may not provide immediate assistance for urgent matters, the support team strives to respond promptly and address customer queries and concerns. Phone support is also available, but there have been reports of long wait times. Overall, while the customer service may not be the fastest, the team is committed to providing satisfactory resolution to customer issues.

Product Quality and Selection:

As a travel search engine, Kayak.com does not directly control the products or services offered. Instead, it aggregates listings from various sources. The quality and selection of flights, hotels, car rentals, and vacation packages showcased on Kayak.com depend on the providers and their reputations. It is advisable for users to read reviews and consider factors beyond price, such as amenities, ratings, and customer feedback, when making their selections.

Website Usability:

Kayak.com's website usability receives high marks, thanks to its clean design and intuitive interface. The search process is simple, with well-organized filters that help users refine their results effectively. The website's responsiveness and fast-loading pages contribute to an overall positive user experience, making it easy for travelers to navigate and find the information they need swiftly.

Returns and Exchanges:

Since Kayak.com acts as a travel search engine rather than a direct booking platform, returns and exchanges are subject to the policies of the individual third-party providers. Users should carefully review the terms and conditions of their bookings and contact the respective providers for any modifications or cancellations. Kayak.com does provide support and guidance in assisting users with these processes.

Promotions and Discounts:

Kayak.com does not offer its own promotions or discounts independently. However, it presents users with deals, special offers, and discounted prices from various travel websites, enabling users to take advantage of potential savings.

Reputation:

Kayak.com has established a strong reputation in the travel industry as a reliable and comprehensive search engine. It is widely recognized for its ability to aggregate results from multiple sources and facilitate comparisons effectively. The platform's transparency regarding prices and availability has contributed to its credibility among users.

Payment Options:

Kayak.com accepts payments through major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Other payment options, such as PayPal or alternative methods, may vary depending on the third-party providers chosen for booking.

Loyalty Programs:

As a travel search engine, Kayak.com does not offer its own loyalty programs. However, it allows users to search and compare loyalty program benefits offered by airlines and hotels, helping users make informed decisions based on their loyalty program statuses.

Customer Reviews:

Customer reviews play a crucial role in assisting users in making decisions on Kayak.com. The platform aggregates reviews from various sources, including verified customers, offering valuable insights into the quality and experiences associated with different providers and travel options. Users can filter reviews based on specific criteria, such as recent trips or specific airlines.

Community Involvement:

Kayak.com has actively engaged with its community of users, offering various features that facilitate collaboration and sharing. The platform allows users to create and share itineraries, providing inspiration and guidance to fellow travelers. Additionally, the Kayak online forum serves as a space for users to discuss travel-related topics, exchange tips and advice, and engage in conversations.

Shipping and Costs:

Since Kayak.com primarily focuses on travel bookings, shipping is not applicable. However, users should consider additional costs concerning baggage fees, seat selection, and other services associated with airlines or hotels, which may impact the overall travel expenses.