Users Voice for Keds

66% users rated Terrible
13% users rated Poor
0% users rated Average
0% users rated Very Good
21% users rated Excellent
Pie Chart Review Representation for Keds
Keds Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.8 2.2 4.1 2.3 4.4
Oct 2022 1 4.2 1.4 3.9 3.6 4.6
Nov 2022 5 2.8 1.1 4.1 5 4.2
Dec 2022 5 5 5 5 1.8 5
Apr 2023 1 3.4 1.3 3 5 3.6
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Detailed Keds Review by

Introduction

Keds is a brand of canvas shoes known for their simplistic design and comfortable wear. Founded in 1916, Keds has been around for over a century and has established itself as a reliable and trustworthy brand for both men and women. In the digital age, Keds has expanded its reach with an online store that offers a wide range of shoes as well as accessories for its customers.

Pros and Cons

Pros:
  • Variety of styles and designs
  • Comfortable and durable
  • Reasonably priced
  • Easy navigation of the website
  • Free shipping on orders over $50
Cons:
  • Limited size availability for certain items
  • No international shipping at the moment

User Experience

Keds.com provides an enjoyable online shopping experience with its easy-to-use interface and clear product descriptions. The website also has helpful features like the "Fit Finder" option, which helps customers find the right size for themselves. The website's design is modern and visually appealing, which enhances the overall shopping experience.

Pricing and Value for Money

Keds offers a range of shoes that are priced reasonably, with most items ranging between $50 and $75. The company frequently runs promotions that offer discounts of up to 20% off, making its products even more affordable. Additionally, the quality of the shoes justifies the price, ensuring that customers are getting their money's worth.

Alternatives

Alternative shoe brands that offer a similar style to Keds include Converse, Vans, and Superga. However, Keds' shoes are notable for their comfortability and durability, making them a unique option in the market.

Customer Service

Keds has a great customer service team that's available to assist with any inquiries or concerns. The company provides various channels, such as email and phone support, and customers can also reach out to them via social media. Keds' customer service team is responsive and helpful, ensuring that customers feel supported throughout their shopping experience.

Product Quality and Selection

Keds offers a wide range of shoes and accessories for both men and women. Its shoes are known for their comfortability and simplicity, making them a popular option for everyday wear. The product selection also includes collaborations with various artists and designers, making for a unique range of design options.

Website Usability

Keds' website is easy to navigate, with a clear display of categories and options. The website also has helpful features like the "Fit Finder" option and a search bar that allows for a more refined search. Keds' website is mobile-friendly, meaning customers can easily browse products through their phones.

Returns and Exchanges

Keds accepts returns and exchanges within 45 days of purchase. The company provides a free return label for items that meet its guidelines. Returns and exchanges are easy to process, making for a smooth and hassle-free experience for customers.

Promotions and Discounts

Keds offers various promotions and discounts throughout the year, allowing customers to save money on their purchases. The company has a loyalty program called "Keds Rewards," which offers points for every purchase made that can be redeemed for discounts on future purchases.

Reputation

Keds has established itself as a reputable and reliable brand, with over a century in the market. The company's shoes are known for their comfort and durability, making them a popular option for everyday wear. Keds has also collaborated with various artists and designers, adding to its unique reputation.

Payment Options

Keds accepts a range of payment options, including credit and debit cards, PayPal, and gift cards. The payment process is secure and easy to navigate, ensuring that transactions are safe and reliable.

Loyalty Programs

Keds Rewards is the company's loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts on future purchases. Members also receive early access to promotions and sales.

Customer Reviews

Keds has a range of positive customer reviews, demonstrating its quality and reliability as a brand. Customers often praise the comfort of the shoes and the easy shopping experience provided by the website.

Community Involvement

Keds is committed to building a community that supports women and girls. The company has partnered with organizations like Girl Up to empower and support young women. Keds also supports environmental causes through its sustainable fashion initiatives.

Shipping and Costs

Keds provides free standard shipping on orders over $50 within the United States. Expedited shipping options are also available for an additional cost. The shipping process is efficient, and customers receive their products within a reasonable timeframe. In conclusion, Keds.com offers a great online shopping experience with its variety of products, affordable pricing, and reliable customer service. Keds' shoes are known for their comfortability and durability, making them a popular option for everyday wear. With its commitment to building a supportive community and offering sustainable fashion options, Keds establishes itself as a reliable and trustworthy brand for both men and women.

Keds Recent User Reviews

User Rating

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Reviewer Name: Ellen

Review Submission Date: 2022-11-03

Review Title: SCAM!!!!!!
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Review Description: SCAM!! they sent me a scarf instead of my keds and they promised me a refund but it never happened. They didn't reply my emails anymore. I reported the website on google and for the official keds website, but unfortunately the website is still online.Website: kedsnederland.com/

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Reviewer Name: Customer Margaret-Mary.

Review Submission Date: 2022-08-17

Review Title: Appalling service. Site is possibly a scam
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Review Description: I ordered 2 pairs of shoes from Keds España on 1st July 2022. The money was taken from my UK bank account on July 6th by a company called ATOMICFOTOFUN. I was informed at the time of purchase to allow 15 working days for delivery. The only form of contact is via an email. I have sent two. No replies. I tried to speak with the UK shop. No phone number. I am about to report this to my bank as fraud and to ring the HQ in the USA to let them know what is being done under the KEDS name.

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Reviewer Name: Jill Israel

Review Submission Date: 2022-08-09

Review Title: LATE
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Review Description: LATE. Paid extra - and not delivered! Stay away from them!

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Reviewer Name: Raquel B.

Review Submission Date: 2022-07-15

Review Title: impossible to contact the costumer…
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Review Description: impossible to contact the costumer service. order pending for almosta month.

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Reviewer Name: Susan Henritzy

Review Submission Date: 2022-06-20

Review Title: Boy u guys really messed up when u…
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Review Description: Boy u guys really messed up when u decided to get rid of the crashback,not evrryone wants to be on 2 layers, i have to give u credit for the crashbacks which i ordered alot

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Reviewer Name: Sara Silveira Andre

Review Submission Date: 2022-06-15

Review Title: Placed an order a month ago…
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Review Description: Placed an order a month ago (17.05.2022) and has not arrived yet. Got 3 messeges saying: "Due to the influence of the virus,the date of the arrival will may be delayed.Please be patient."

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Reviewer Name: Sarah Lacey

Review Submission Date: 2022-04-05

Review Title: Bought a pair of Keds rifle paper size…
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Review Description: Bought a pair of Keds rifle paper size 9 wide, loved, tried them, thought they fit, but a while later realized they hurt my bunion. And, in fact ,gave me a blister on my bunion. They are not wide. Unfortunately I wore them outside so cannot return then. Very disappointed…narrow shoes!

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Reviewer Name: TEE PAL

Review Submission Date: 2021-11-27

Review Title: I always buy my granddaughter's tennis…
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Review Description: I always buy my granddaughter's tennis shoes from Ked's online and the sizes are always accurate.

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Reviewer Name: Erin Forde

Review Submission Date: 2021-11-12

Review Title: Placed order a week ago has not shipped…
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Review Description: Placed order a week ago has not shipped yet. No email saying there was a delay and when spoke with an agent was told I can give you the warehouse number and you can see if you can speed them up. ??? I order for a gift with plenty of time to get here but not now. Thanks keds I'll call your warehouse...Keratin C. thank for no help

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Reviewer Name: Joseph Remia

Review Submission Date: 2021-09-27

Review Title: Placed a "Rush" order on Friday, Still Not Shipped
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Review Description: Placed a "Rush" order on Friday. Item still not shipped as of Monday night. Was told any orders placed after 10:30 on a Friday are considered "weekend" orders and not shipped until Monday. Was not informed at time placing order. Was told they have no way of contacting warehouse to determine status and whether it is now with FedEx. Would not recommend ever ordering from them. Too unreliable.