Users Voice for Kennethcole
0% users rated Poor
0% users rated Average
3% users rated Very Good
11% users rated Excellent
Rate Kennethcole Coupons Store
| Sep 2022 | 5 | 4.5 | 1 | 4.8 | 4.1 | 1.2 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1 | 3.6 | 1 | 4.3 | 3.9 | 1.3 |
| Nov 2022 | 5 | 4.4 | 1 | 2.4 | 4.1 | 1.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 1 | 4.1 | 1 | 1.7 | 3 | 1.4 |
| Line Chart for Rating of peer stores |
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Detailed Kennethcole Review by Aisha Bachlani
Introduction:
Kenneth Cole is a well-established fashion brand that has been around for over 35 years. The brand is well-known for its modern and stylish designs that are popular with both men and women. In addition to fashion, Kenneth Cole also offers a wide range of accessories, fragrances, and shoes. kennethcole.com is the brand’s official website that offers customers a seamless shopping experience.Pros and Cons:
Pros: - Wide selection of stylish clothes, shoes, and accessories - High quality and trendy products - User-friendly website that is easy to navigate - Free shipping on orders over $100 Cons: - Expensive compared to other fashion brands - Limited selection of clothes for plus-size customers - No physical stores in many locationsUser Experience:
The website is user-friendly and easy to navigate. Customers can easily search for products using various filters such as color, size, and category. The website is well-designed and offers a seamless shopping experience.Pricing and Value for Money:
Kenneth Cole products are more expensive compared to other fashion brands. However, the products are high quality and trendy, making them worth the investment.Alternatives:
Some alternatives to Kenneth Cole include Zara, H&M, and Gap.Customer Service:
The customer service team at Kenneth Cole is helpful and responsive. Customers can contact the team via phone or email for any queries or concerns.Product Quality and Selection:
Kenneth Cole products are of high quality and are designed to last. The selection of products is wide and includes clothes, shoes, and accessories.Website Usability:
The website is well-designed and user-friendly. Customers can easily navigate through the website and find what they are looking for.Returns and Exchanges:
Kenneth Cole offers easy returns and exchanges for products. Customers can return or exchange products within 30 days of purchase.Promotions and Discounts:
Kenneth Cole regularly offers promotions and discounts on its products. Customers can sign up for the brand’s newsletter to receive updates on promotions and new arrivals.Reputation:
Kenneth Cole is a well-established brand that is known for its modern and stylish designs. The brand has a good reputation in the fashion industry.Payment Options:
Kenneth Cole accepts various payment options, including credit cards and PayPal.Loyalty Programs:
Kenneth Cole does not offer a loyalty program.Customer Reviews:
The customer reviews for Kenneth Cole are generally positive. Customers appreciate the high quality and trendy designs of the products.Community Involvement:
Kenneth Cole is involved in various community projects and supports various non-profit organizations.Shipping and Costs:
Kenneth Cole offers free shipping on orders over $100. Shipping costs for orders under $100 depend on the shipping method selected by the customer.Kennethcole Recent User Reviews
Duration
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Reviewer Name: S. MD
Review Submission Date: 2022-10-26
Review Title: Terrible customer service and horrific…
Review Submission Date: 2022-10-26
Review Title: Terrible customer service and horrific…
Review Description: Terrible customer service and horrific return policy. If I’m told I’m going to get a full refund one would assume that would include the overpriced shipping costs.
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Reviewer Name: Michele Meyer
Review Submission Date: 2022-08-29
Review Title: The worse experience I’ve ever had in…
Review Submission Date: 2022-08-29
Review Title: The worse experience I’ve ever had in…
Review Description: The worse experience I’ve ever had in my life with ordering and a return. Two different shoes were ordered, THEY sent me two of the same shoe (2 pairs of the cheaper shoes I wanted). Called customer service then they tell me they need pictures and emails. Like huh?! I contacted y’all about your mistake and now I can’t get the expensive pair that was paid for because they want pictures of their mistake. Literally hate this company
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Reviewer Name: Beth
Review Submission Date: 2022-07-12
Review Title: Shoes were really uncomfortable and return policy is terrible
Review Submission Date: 2022-07-12
Review Title: Shoes were really uncomfortable and return policy is terrible
Review Description: Shoes were really uncomfortable and return policy is terrible. I never wore the shoes and I have the return packaging, but I was unable to return because it was outside of the 30 day return window. Really restrictive policy and dismissive customer service. I guess they have such a 30 day return because of the quality of their shoes. I'm sticking with Zappos from now on.
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Reviewer Name: S
Review Submission Date: 2021-12-29
Review Title: Horrible customer service
Review Submission Date: 2021-12-29
Review Title: Horrible customer service
Review Description: Having ordered from their website before the holidays I would have been under the assumption that a major company would care about its customers. That could not have been less accurate. I paid extra to have next day shipping and it’s been a week and not only do I not have my product but customer service offered zero solutions. I made a formal complaint to the Better Business Bureau so this does not happen to any more customers
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Reviewer Name: S
Review Submission Date: 2021-12-29
Review Title: Horrible customer service
Review Submission Date: 2021-12-29
Review Title: Horrible customer service
Review Description: Having ordered from their website before the holidays I would have been under the assumption that a major company would care about its customers. That could not have been less accurate. I paid extra to have next day shipping and it’s been a week and not only do I not have my product but customer service offered zero solutions. I made a formal complaint to the Better Business Bureau so this does not happen to any more customers
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Reviewer Name: Kam Schroeder
Review Submission Date: 2021-11-17
Review Title: Terrible customer service!
Review Submission Date: 2021-11-17
Review Title: Terrible customer service!
Review Description: Terrible customer service!! I ordered a suitcase and been 3 weeks and still no emails that it has been shipped and she couldn’t tell me when it would be shipped! No info from customer service at all. So decided to cancel and they couldn’t even cancel my order until it is approved by the warehouse which could take up to 6 days!! Customer service could care less that I was upset.
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Reviewer Name: Kam Schroeder
Review Submission Date: 2021-11-17
Review Title: Terrible customer service!
Review Submission Date: 2021-11-17
Review Title: Terrible customer service!
Review Description: Terrible customer service!! I ordered a suitcase and been 3 weeks and still no emails that it has been shipped and she couldn’t tell me when it would be shipped! No info from customer service at all. So decided to cancel and they couldn’t even cancel my order until it is approved by the warehouse which could take up to 6 days!! Customer service could care less that I was upset.
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Reviewer Name: Guadalupe Rangel
Review Submission Date: 2021-09-17
Review Title: Beautiful pictures and great quality
Review Submission Date: 2021-09-17
Review Title: Beautiful pictures and great quality
Review Description: Beautiful pictures and great quality
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Reviewer Name: Guadalupe Rangel
Review Submission Date: 2021-09-17
Review Title: Beautiful pictures and great quality
Review Submission Date: 2021-09-17
Review Title: Beautiful pictures and great quality
Review Description: Beautiful pictures and great quality
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Reviewer Name: Betty
Review Submission Date: 2021-07-24
Review Title: My 1985 Kenneth Cole watch
Review Submission Date: 2021-07-24
Review Title: My 1985 Kenneth Cole watch
Review Description: In 1985 I bought a ladies chain link watch A Kenneth Cole I am still wearing said watch and have almost every day since I bought it!! Have replaced battery 2x Lost it once and cried but found it Yeah Am now77 and not a day goes by that I don't still love it :)
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