Users Voice for Kerastase

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Kerastase
Kerastase Overall rating
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User Interface

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Review article published on: 13 Sep 2019

Last updated by on 10 Mar 2023

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Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 4.1 1.5 4.1 4.1
Feb 2023 5 1.8 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Kerastase Review by

Introduction is a global luxury hair care brand that offers innovative and customized solutions to various hair care needs. The brand has a loyal customer base due to its high-quality products and exceptional customer service. This editorial review offers comprehensive insight into, highlighting pros and cons, user experience, pricing, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

  • High-quality hair care products
  • Innovative solutions for various hair care needs
  • Personalized recommendations
  • Excellent customer service
  • Easy online ordering
  • Higher cost than most hair care brands
  • Some products are only available in salons

User Experience offers great user experience with its easy-to-use website, which makes it easy to search and find products by hair type, concern, collection, or price range. The website has a responsive design and a simple checkout process, making it easy to complete purchases. The brand also offers personalized hair care recommendations and expert advice from stylists, making users feel valued and cared for.

Pricing and Value for Money is a premium haircare brand with products priced higher than most mass-market brands. However, the brand offers high-quality, customizable solutions to various hair care needs, making it a good value for those seeking personalized care. also offers promotions and discounts for its loyal customers, helping them save money on their favorite products.


There are many alternatives to, including other high-end haircare brands like Oribe and Bumble and Bumble, as well as mid-range brands like L'Oreal and Dove. While these brands may offer similar products,'s high-quality, personalized, and innovative hair care solutions set it apart from the competition.

Customer Service offers excellent customer service, with easy online ordering and personalized hair care recommendations from expert stylists. The brand also offers a money-back guarantee and free shipping on orders over a certain amount. In addition, has a responsive customer support team that is available to answer any questions or concerns.

Product Quality and Selection offers a wide range of high-quality hair care products, including shampoos, conditioners, hair masks, serums, and treatments, for every hair type and concern, such as dryness, damage, or color protection. The brand also offers several collections that address specific hair needs and concerns, such as Nutritive for dry hair, Resistance for damaged hair, and Reflection for color-treated hair.

Website Usability has an easy-to-use website with a clean and simple design that makes it easy to find and purchase products. The website has a responsive design, making it accessible on any device, and a clear navigation menu that helps users find what they need quickly. The website also integrates expert advice, personalized recommendations, and product reviews, which enhances the user experience.

Returns and Exchanges offers a 30-day money-back guarantee for all its products, ensuring customer satisfaction. To initiate a return, customers need to contact customer support and provide their order details. also provides a prepaid shipping label for returns and exchanges.

Promotions and Discounts offers promotions and discounts to its loyal customers, including free products and samples with every purchase, exclusive offers, and discounts on certain products. The brand also provides a subscription service that enables customers to save on their favorite products.

Reputation has an excellent reputation for providing high-quality hair care products that offer personalized and innovative solutions to various hair care needs. The brand has a loyal customer base that trusts its products and values its exceptional customer service.

Payment Options accepts various payment options, including credit/debit cards and PayPal, making it easy for customers to make purchases securely and conveniently.

Loyalty Programs offers a loyalty program, called My Reward, that rewards customers for their purchases and referrals. Members can earn points for their purchases, which they can redeem for free products, discounts, and exclusive offers.

Customer Reviews has excellent customer reviews, with many customers praising its high-quality, personalized, and innovative hair care products and exceptional customer service.

Community Involvement is actively involved in community programs that help promote sustainability and environmental protection. The brand also collaborates with top fashion designers, hairstylists, and celebrities, to offer exclusive product collections and campaigns.

Shipping and Costs offers free standard shipping on orders over a certain amount and a flat-rate shipping fee for orders under that amount. The brand also offers express and international shipping options, with additional fees. The shipping cost may vary depending on the location and package weight.

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