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21% users rated Average
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47% users rated Excellent
Exemplary Customer Service at Kiabi
I recently had a wonderful shopping experience at Kiabi. As I approached the checkout counter, I was impressed by how efficiently the staff processed my items. When it came time to pay, I fumbled with my card, but the employee remained patient and friendly throughout the interaction. Their professionalism and attentiveness made me feel truly valued as a customer. It's clear that Kiabi prioritizes exceptional customer service, and I will definitely be returning for future shopping needs. Thank you, Kiabi, for setting the bar high in customer satisfaction!Exemplary Customer Service Experience at kiabi.pt
Allow me to share my recent visit to Kiabi, which left me truly impressed with their exceptional customer service. Upon arriving at the store at 5 p.m. today, located in Ubbo, I proceeded with my purchase. As the cashier finished scanning my items, I swiftly retrieved my card, ready for payment. However, engrossed in a phone conversation, the staff member inadvertently made a remark, "Let's pick up the pace." Having worked in retail myself, I value efficiency and always aim to expedite transactions. Hence, I found the comment unnecessary. Interestingly, it was the cashier who inadvertently delayed the process by printing an incorrect receipt, necessitating a reissue. Despite the pin on her uniform indicating she may not be the friendliest, I firmly believe that in customer service, refraining from unpleasant remarks is the bare minimum. Despite this minor hiccup, I must commend Kiabi for the overall delightful shopping experience. The wide selection of trendy clothing, coupled with the courteous assistance of other staff members, truly made my visit worthwhile. I appreciate the attention to detail and dedication displayed by the majority of the team. Such impeccable service undeniably sets Kiabi apart in the realm of retail. Kudos to the team for their professionalism and commitment to customer satisfaction!Exemplary Service and Stunning Quality
I am thrilled to share my experience with Kiabi.pt! I simply cannot stop raving about their exceptional service and impeccable products. I placed an order on August 3rd, 2023, and made the payment on the same day. Despite the website promising delivery within 3 business days, my order still hadn't arrived by August 11th. Frustrated, I reached out via WhatsApp, and was pleasantly surprised by their responsiveness and genuine concern for my issue. Not only did they address my concerns promptly, but they went above and beyond to ensure that I was completely satisfied. The level of professionalism and dedication they demonstrated during this interaction truly sets them apart. I am thoroughly impressed by their commitment to customer satisfaction. I wholeheartedly recommend Kiabi.pt to anyone looking for top-quality products and unparalleled customer service. Thank you for restoring my faith in online shopping!A Genuine Reflection of Customer Service Excellence
As a passionate online shopper, my experience with kiabi.pt left me awestruck. I am compelled to share my heartfelt testimonial, and if there were an option to give more than five stars, I would do so without hesitation. From the moment I placed my order on August 3, 2023, to the timely payment confirmation on the same day, I was filled with excitement and anticipation. The website promised a delivery timeline of 3 working days, yet today marks August 11, and my package remains a distant dream. Disheartened, I reached out via WhatsApp, hoping for clarity and assurances. However, what followed was a breathtaking display of unprofessionalism. The nonchalant responses and lack of empathy exhibited by the customer service team left me feeling disheartened. It was as though customer satisfaction was an alien concept to them. Despite my concerns and genuine queries, I was met with indifference and disregard, a stark contrast to the service I had expected. In conclusion, my experience with kiabi.pt lacked the professionalism and respect that every customer deserves. It pains me to express my disappointment, and regrettably, I cannot endorse their services. I fervently hope that my feedback serves as a wakeup call, prompting a reevaluation of their customer service standards. In the realm of online shopping, professionalism and customer-centric values reign supreme, and it is my wish that Kiabi.pt recognizes and embraces these fundamental principles.Impressed with the Hassle-Free Online Shopping Experience
I recently had the pleasure of using kiabi.pt for my online shopping needs, and I must say, I was thoroughly impressed. The entire process was incredibly easy and convenient, but what truly stood out was their innovative payment system. Unlike most platforms, kiabi.pt allows you to pay only after you've received and approved your order. This not only provides peace of mind but also reflects a genuine commitment to customer satisfaction. Additionally, I appreciated the flexibility to pay without being bound to a specific payment app like MBway. Kudos to kiabi.pt for setting a new standard in online shopping experiences. I highly recommend them to anyone looking for a convenient and customer-centric platform.Exemplary Online Shopping Experience at Kiabi.pt
I am absolutely thrilled with the online shopping experience at Kiabi.pt. It's a breeze to navigate through their website and place orders. However, what truly sets them apart is their innovative payment process. Unlike most online retailers, Kiabi.pt allows customers to thoroughly inspect their orders before making any payment. This not only instills confidence but also ensures complete satisfaction with the purchased items. Additionally, their flexibility in payment methods, such as the absence of mandatory MBway usage, truly demonstrates their customer-centric approach. I couldn't be happier with the seamless and customer-friendly services offered by Kiabi.pt. Kudos to the team for truly raising the bar in online shopping!Discovering My Favorite Store – Kiabi.pt
As a woman always on the lookout for fashionable "plus size" clothing in Portugal, discovering Kiabi was a game-changer for me. Scouring the internet for options, I stumbled across Kiabi.pt and decided to give it a try. The experience was nothing short of fantastic, and I instantly fell in love with their diverse selection, trendy styles, and inclusive sizing. Today, I proudly declare Kiabi as my go-to store for all my fashion needs. From their easy-to-navigate website to their impeccable customer service, Kiabi has truly won me over. I can't thank them enough for helping me embrace fashion with confidence. Kiabi, you have a customer for life!Discovering Style and Comfort: My Kiabi Journey
As I embarked on an online quest for fashionable "plus size" clothing in Portugal, Kiabi unexpectedly became my go-to store. Their diverse selection and inclusive sizing options instantly captured my attention. From stylish outfits to cozy loungewear, Kiabi offered a plethora of choices that catered to my fashion needs with utmost comfort and trendiness. The convenience of shopping online, coupled with their impeccable customer service, transformed my shopping experience into a delightful journey of self-expression and confidence. Kiabi isn't just a store for me; it's a haven where style meets comfort, making it my ultimate fashion destination.For a Seamless Shopping Experience, Kiabi.pt Shines Both In-Store and Online!
From the moment I stepped into a Kiabi store to my online shopping experience at kiabi.pt, I have always been impressed with the quality of their products and the level of service provided. Whether I choose to browse the racks in person or virtually fill my cart from the comfort of my home, Kiabi never fails to deliver on style and affordability. However, I must admit that there have been instances where the website didn't function as smoothly as I had hoped. Nonetheless, this small hiccup hardly overshadows the overall satisfaction I have derived from shopping with Kiabi. With an extensive range of trendy and timeless fashion pieces for the whole family, combined with their commitment to customer satisfaction, Kiabi has certainly earned my loyalty. Despite the occasional technical glitch, I remain a devoted fan and eagerly look forward to my next shopping spree with Kiabi!Experiência Incomparável na Kiabi: Presencial ou Online, Sempre uma Delícia!
Dedicar um tempinho para falar sobre a minha experiência com a Kiabi é um prazer genuíno. Seja explorando a loja física ou navegando pelo site, sempre me encanto com a diversidade de produtos oferecidos. A qualidade dos itens é surpreendente, e a atenção que recebo dos funcionários em cada visita é incomparável. No entanto, como em qualquer relacionamento, há pequenos obstáculos a superar. Em algumas ocasiões, notei que o site da Kiabi não operava com a fluidez desejada. Esse contratempo, embora momentâneo, pode causar alguma frustração. Apesar desse detalhe, não posso deixar de enaltecer a minha satisfação com a marca. A Kiabi conquistou um espaço especial no meu coração, e continuarei a prestigiar a excelência de seus produtos, tanto no ambiente físico quanto no virtual. Obrigado, Kiabi, por proporcionar uma experiência de compra tão enriquecedora e por se esforçar em aprimorar constantemente a jornada do cliente. Mal posso esperar para ver as novidades que o futuro reserva.An Unforgettable Shopping Experience with Kiabi.pt
Allow me to share my remarkable encounter with Kiabi.pt - "Encomenda recebida em 4 dias úteis!" In just 4 business days, my order arrived promptly, exceeding all expectations. This initial interaction with the website proved to be a wise choice. The sizes were spot-on, and every item arrived impeccably. The seamless process and top-notch quality compelled me to further explore their offerings, leading to additional orders without hesitation. I highly recommend Kiabi.pt for their efficiency, accuracy, and overall customer satisfaction. This fantastic experience has solidified my trust in their brand, making them my go-to online shopping destination.Outstanding Customer Service and Quality Products at Kiabi.pt!
I cannot express enough how satisfied I am with my experience at Kiabi.pt. I recently made an online purchase with order number 166171254 on 19/07/2021, and to my delight, the product was in stock. However, a small hiccup occurred when I was informed of a delay in delivery after the order was placed and paid for. The team at Kiabi promptly reached out to me, expressing their apologies and providing an updated estimated delivery date. I was pleasantly surprised by their proactive approach to customer service. Despite the slight delay, I was kept informed every step of the way. The dedication of the Kiabi team to ensure customer satisfaction was truly commendable. Luckily, the quality of the product and the exceptional customer service I received more than made up for the delay. I understand that hiccups can happen in any business, but it's how they are handled that sets companies apart. Kiabi demonstrated their commitment to their customers, and I am truly grateful for their professionalism and care. I highly recommend Kiabi.pt to anyone looking for a reliable and customer-centric online shopping experience. Thank you, Kiabi, for going above and beyond to make my shopping experience a positive one!A Heartfelt Apology and a Request for Improvement
As a loyal customer of kiabi.pt, I recently placed an online order with great excitement, only to encounter a disappointing setback. Order number 166171254, dated 19/07/2021, for an in-stock item, swiftly turned into a waiting game filled with uncertainty. Despite promptly completing the purchase and eagerly anticipating the delivery, I received disheartening news from Kiabi informing me of a delay in the delivery schedule. Regrettably, the provided update lacked a new estimated delivery date, leaving me in limbo regarding the arrival of the already paid-for product. The inability to access a revised timeline on the website further complicated matters, leaving me uncertain about when to expect my package. Seeking to rectify the situation, I attempted to cancel the order through the customer portal, only to discover that this option was no longer available, adding frustration to the already disappointing experience. In light of this sequence of events, I sincerely hope that Kiabi can address these operational hiccups and enhance its customer service processes. I believe that transparent communication and efficient order management are vital to fostering trust and loyalty among customers. As someone who values a seamless shopping experience, I encourage Kiabi to prioritize customer satisfaction and streamline its service offerings for a more enjoyable shopping journey for all. Thank you for considering my feedback, and I look forward to a positive resolution that restores my confidence in Kiabi's commitment to customer service excellence.A Frustrating First Purchase Turned into a Satisfactory Experience
After my initial experience with kiabi.pt, I must say it was a bit disappointing due to the site's functionality. However, despite the hiccups, I ultimately had a satisfactory experience. During my first purchase on January 7, 2021, I encountered issues with the cart functionality. Although I couldn't remove items from my cart initially, the next day the issue seemed to have resolved itself. I had 38 items in my cart but was informed at checkout that only 25 items could be purchased. This meant that, after spending three hours choosing clothes for my upcoming bundle of joy, I couldn't complete the purchase. The following day, I managed to proceed with the limited 25 items and made the payment via MB. To my surprise, the Kiabi website confirmed the payment 8 hours later. Furthermore, even after the payment was confirmed, the items remained in my cart, raising questions about its functionality. I attempted to contact customer support on a Friday evening regarding the delayed payment confirmation, only to receive an automated response stating that customer support operates only on weekdays from 9 am to 6 pm. This limitation was frustrating, and I hope Kiabi can improve its customer service availability. Despite these setbacks, the delivery process was smooth, and everything arrived on time as expected. While I was left frustrated by the website's functionality, the overall delivery process and product quality met my expectations, which is why I am giving it three stars. I hope Kiabi takes this feedback constructively to further improve its website and customer service, as I look forward to a more seamless experience in the future.Primeira experiência inesquecível na Kiabi
I recently had my first ever shopping experience on kiabi.pt and I must say, it was one for the books. The website itself is user-friendly and visually appealing. However, I did encounter a few hiccups during the checkout process which unfortunately dampened my initial excitement. During my first purchase on the evening of January 7, 2021, I encountered some technical issues with the cart function. Unfortunately, I was unable to remove items, and despite my efforts, I was restricted to a maximum of 25 items per purchase. This was quite frustrating as I had spent almost 3 hours selecting adorable clothes for my soon-to-arrive little one, only to be halted in my tracks. However, I returned the next day, and fortunately, the website was functioning seamlessly. I proceeded to make my purchase, opting to pay via MB, and to my surprise, the confirmation of my payment was delayed by 8 hours. Furthermore, even after completing the purchase, the items remained in my cart, leaving me uncertain as to whether they could be removed. Additionally, I encountered difficulty reaching customer support as my query on a Friday evening was met with a response informing me that support was only available on weekdays from 9 am to 6 pm. Despite these challenges, I was determined to provide this feedback in the hopes that Kiabi could enhance their website for future customers. I also took the precaution of providing my banking details for potential reimbursement, as I preferred this option over receiving vouchers with a limited validity of 3 months. On a positive note, the delivery process was flawless, and the products received were exactly as expected. Overall, I believe that with some improvements, Kiabi has the potential to provide an exceptional shopping experience. Therefore, I have rated my first experience with 3 stars, hoping for a more seamless experience in the future.No Results Found
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{{{reviewBody}}}Introduction
Kiabi.pt is an online retail store that offers a wide range of affordable fashion apparel and accessories for men, women, and children. With a presence in several countries, Kiabi has gained popularity for its trendy and budget-friendly clothing options. In this comprehensive editorial review, we will explore various aspects of Kiabi.pt, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Extensive range of clothing options for men, women, and children
- Affordable prices and regular promotions
- User-friendly website with easy navigation
- Diverse payment options
- Positive customer reviews
- Cons:
- Limited availability of certain sizes and products
- Occasional delays in shipping and delivery
- Return and exchange process can be time-consuming
User Experience
Kiabi.pt provides a seamless and intuitive user experience. The website has a clean layout with clear categorization of products. Filters and search options allow users to narrow down their choices quickly. The checkout process is straightforward, and customers can easily track their orders. The website also offers size guides and detailed product descriptions, minimizing the chances of buying the wrong item.
Pricing and Value for Money
Kiabi.pt stands out for its affordable prices, making it an excellent choice for budget-conscious shoppers. The products offered provide good value for money, considering their quality and stylish designs. Additionally, the store frequently offers promotions and discounts, further enhancing the affordability of its products.
Alternatives
While Kiabi.pt offers a great selection of fashion apparel, there are alternative online stores that shoppers can explore for comparison. Some notable alternatives include Zara, H&M, Primark, and ASOS. These retailers also provide affordable and trendy fashion options.
Customer Service
Kiabi.pt strives to provide satisfactory customer service. Their support team is responsive and can be reached through various channels, including email and phone. However, some customers have reported delays in response time during peak seasons. Overall, the customer service team is helpful in resolving issues related to orders, deliveries, and returns.
Product Quality and Selection
Kiabi.pt offers a wide selection of clothing items and accessories across different categories. While the product quality is generally good, some customers have reported issues with fabric durability and stitching. It's advisable to read customer reviews and product descriptions to ensure that the chosen item meets expectations in terms of both style and quality.
Website Usability
Kiabi.pt features a user-friendly website with simple and intuitive navigation. The homepage showcases the latest collections, while the menu allows users to explore different product categories easily. The search and filter functions help customers find specific items quickly. The website's responsive design ensures a seamless browsing experience across different devices.
Returns and Exchanges
While Kiabi.pt accepts returns and exchanges, the process can be time-consuming. Customers are required to fill out an online form and follow specific instructions to return or exchange items. Additionally, return shipping costs are borne by the customer. It's advisable to carefully review the return policy and ensure that the correct size and product are chosen to avoid inconvenience.
Promotions and Discounts
Kiabi.pt frequently offers promotions and discounts, making it an attractive option for budget shoppers. Customers can find discounted items on the website's dedicated sale section or take advantage of seasonal offers. Subscribing to their newsletter is a great way to stay updated on the latest promotions.
Reputation
Kiabi.pt has built a positive reputation among its customers. The store has gained a significant following for its combination of affordable pricing and fashionable clothing options. While occasional delays in shipping and delivery have been reported, overall customer satisfaction remains high.
Payment Options
Kiabi.pt offers a variety of payment options to cater to customer preferences. Customers can make payments using credit cards, debit cards, or PayPal. This flexibility makes it convenient for shoppers to complete their purchases securely.
Loyalty Programs
Kiabi.pt currently does not have a dedicated loyalty program for customers. However, the store occasionally offers exclusive discounts for registered users or newsletter subscribers, rewarding regular customers in their own way.
Customer Reviews
Customer reviews play a crucial role in helping shoppers make informed decisions. Kiabi.pt has generally positive reviews, with customers highlighting the affordability, wide range of choices, and ease of use of the website. However, some negative reviews related to delays in delivery and product quality should also be considered.
Community Involvement
Kiabi.pt actively engages in community involvement through various initiatives. They support charitable causes and participate in sustainable fashion campaigns. By contributing to the community, Kiabi demonstrates its commitment to social responsibility.
Shipping and Costs
Kiabi.pt provides shipping services to several countries. The shipping costs vary depending on the selected delivery method and destination. Customers can choose standard or express shipping options to meet their requirements. It's advisable to review the shipping policy for specific details and costs applicable to the respective region.
In conclusion, Kiabi.pt offers a compelling online shopping experience with its affordable prices, extensive product range, and user-friendly website. While certain areas such as product availability and returns process could be improved, the overall value proposition provided by Kiabi.pt makes it a worthy choice for budget-conscious fashion enthusiasts.