Introduction
Kicks.com.au is a popular online sneaker store in Australia. It offers a wide range of sneakers, including limited edition releases and rare finds, from popular brands such as Nike, Adidas, Jordan, and Puma.
Pros and Cons
Pros:
- Large selection of popular brands and styles
- Limited edition releases and rare finds
- Competitive pricing
- Free shipping on orders over $100
- Excellent customer service
- Easy returns and exchanges
Cons:
- Some styles are often out-of-stock
- No physical store locations
- Some customers have reported delays in shipping times
User Experience
Kicks.com.au has a user-friendly website that is easy to navigate. Customers can filter their searches by brand, style, size, and price. Each product page includes detailed information about the sneaker, including photos, sizing information, and product reviews from previous customers.
Pricing and Value for Money
Kicks.com.au offers competitive pricing on its selection of sneakers. It frequently has sales and promotions on popular styles, and offers free shipping on orders over $100. The website also offers a price match guarantee, ensuring that customers get the best deal possible.
Alternatives
Some alternative online sneaker stores in Australia include:
- Subtype
- Sneakerboy
- Hype DC
- Platypus Shoes
Customer Service
Kicks.com.au has excellent customer service. Its customer service team is available via email or phone to assist with any questions or concerns. The website also offers a live chat feature for immediate assistance. Customers can also track their orders and receive updates via email.
Product Quality and Selection
Kicks.com.au offers a wide range of high-quality sneakers from popular brands. It frequently updates its selection to include new releases and special editions. The website also offers a selection of accessories, such as socks and shoe cleaner, to accompany the sneakers.
Website Usability
Kicks.com.au has a user-friendly website that is easy to navigate. Customers can filter their searches by brand, style, size, and price, making it easy to find the perfect pair of sneakers. The website also offers a wishlist feature for customers to save their favorite styles.
Returns and Exchanges
Kicks.com.au offers easy returns and exchanges. Customers can return their sneakers within 30 days of purchase for a refund or exchange. The website provides a pre-paid shipping label for returning items.
Promotions and Discounts
Kicks.com.au frequently offers promotions and discounts on its selection of sneakers. The website also offers a rewards program for customers to earn points for purchases that can be redeemed for future discounts.
Reputation
Kicks.com.au has a positive reputation among customers for its wide selection of high-quality sneakers and excellent customer service.
Payment Options
Kicks.com.au accepts payment via credit card, PayPal, and Afterpay, making it easy for customers to purchase their favorite sneakers.
Loyalty Programs
Kicks.com.au offers a rewards program for customers to earn points for purchases that can be redeemed for future discounts.
Customer Reviews
Customers have left positive reviews of Kicks.com.au for its vast selection of high-quality sneakers and excellent customer service. Some customers have reported slight delays in shipping times.
Community Involvement
Kicks.com.au has a social media presence and frequently engages with its customers on Instagram and Facebook.
Shipping and Costs
Kicks.com.au offers free shipping on orders over $100. Shipping times vary depending on the customer's location, but the website offers tracking information for customers to stay updated on their orders.
