Kiwico Reviews

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104 Reviews

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R Ryan
8 days ago

Responsive customer service

My review for kiwico.com We have been receiving kiwi crates for a couple of years now. Any problem I've had has been quickly resolved with little fuss. One of the parts was missing from a crate and they posted a replacement out as soon as I contacted them. There was a billing issue that I only noticed a few months down the line and they had no problem sorting this out. We had a couple of duplicate crates. I contacted customer service and the replacements were credited to our account. Their responsiveness and friendliness has guaranteed that we'll continue to subscribe.
J JESSICA CROSS
27 days ago

The boxes are superb

My review for kiwico.com The boxes are superb. Brilliantly thought out, age-appropriate. The subscription works perfectly, delivers on time every time. They are very well-made products, we have been subscribing for 3 years for 2 children. They are excellent to leave around the house for them to find and do on their own now they're a bit older. They love playing with them once built - even if only for a short while, the skills and self-motivated learning they get out of these little projects has certainly been beneficial. They are soon to grow out of these, but I would like to say a huge thank you to the entire team - these boxes have been a huge bonding point for me and my step-children and I am extremely grateful to know of a company who aim for quality, a very rare gem these days. Thank you again for everything. I recommend to all my family/friends who are now becoming parents - they make smashing little gifts!
A Alison A.
29 days ago

Not recommended AT ALL

My review for kiwico.com Not recommended AT ALL. My sister took a subscription so that my young son would receive a crate monthly. I got the emails saying they have shipped the crate. Twice now since November and I am still waiting to see the colour of it. PACKAGES NEVER ARRIVED. It's a total shame. Don't buy from them if you don't live in the US because you'll get fooled!!!
U Urvi Pandya
39 days ago

STEM-tacular Experience: Unveiling The Truth

Let me assure you that my experience with Kiwico.com was anything but what the title suggests. Contrary to the "Fals advertisement" review, I delved into an exceptional journey where creativity and learning intersected seamlessly. Upon purchasing the engineering & designer kit for my 5th grader, I was pleasantly surprised by the depth of educational value it offered. The activities were not just run-of-the-mill arts & crafts, but thoughtfully curated projects that sparked my child's interest in STEM subjects. The hands-on experience facilitated a profound understanding of design concepts and problem-solving skills that go well beyond what traditional classroom learning could offer. Despite the aforementioned review, my interaction with the customer service team was a testament to Kiwico.com's commitment to excellence. The knowledgeable and courteous representative patiently addressed my inquiries, reinforcing the company's dedication to fostering a positive customer experience. In essence, my journey with Kiwico.com has debunked any misconceptions about their offerings. It's not just "another company," but a trailblazer in revolutionizing the approach to STEM education for children. I am genuinely grateful for the enriching experience and eagerly look forward to exploring more kits that Kiwico.com has to offer.
U Urvi Pandya
39 days ago

An Authentic Learning Experience Beyond Expectations

When I came across KiwiCo, I was skeptical due to past experiences with misleading advertisements. However, I decided to give it a try and ordered the engineering and designer kit for my 5th grader. To my surprise, what we received far exceeded my expectations. The activities were not only educational but also engaging, encouraging my child to think creatively and critically. Upon reaching out to customer service with some concerns, I encountered an agent named Victor, who went above and beyond to ensure that our issues were addressed. His patience and understanding turned my initial frustration into appreciation for the company's commitment to customer satisfaction. I can confidently say that KiwiCo is not just another company trying to take advantage of parents under the guise of STEM. They genuinely strive to provide children with an authentic learning experience that goes beyond mere arts and crafts. I would highly recommend KiwiCo to parents looking to nurture their child's creativity and problem-solving skills. Thank you, KiwiCo, for exceeding my expectations and providing a truly exceptional experience.
E Eli Altman
51 days ago

Impressive Mind-Boosting Activities for Kids with KiwiCo

As a passionate advocate for children's educational toys, I have to express my deep appreciation for KiwiCo. Their enriching and engaging activities have transformed the learning experiences of countless children, including my own. The creativity and innovation infused into each box is simply unparalleled. The variety of options available caters to the unique interests and developmental stages of children. From mind-boosting science projects to artful creations, KiwiCo offers a diverse range of activities that captivate young minds and encourage exploration. Moreover, the convenience of having these thoughtfully curated activities delivered right to your doorstep is a godsend for busy parents. The quality of the materials and clear, step-by-step instructions make the entire experience enjoyable and stress-free. I understand that every company has its policies, and while I empathize with the frustration expressed by some, I've personally never encountered an issue with returns. However, I do hope that KiwiCo considers enhancing their gift return process to better accommodate the needs of their valued customers. In conclusion, I wholeheartedly recommend KiwiCo to parents and guardians looking to foster a love for learning and creativity in their children. The joy and excitement on my child's face when a KiwiCo box arrives is truly priceless. Thank you, KiwiCo, for your dedication to inspiring the next generation.
J Julie Stevenson
56 days ago

Exemplary Customer Service Beyond Expectations

My experience with kiwico.com was nothing short of exceptional. Recently, my 91-year-old mom purchased a kit for her great-grandson, and due to uncertainty about delivery timing, we had it sent to her senior living apartment. Unfortunately, the package was returned because it bore her grandson's name. In this moment of concern, the customer service team at Kiwico showed unparalleled responsiveness and empathy. Their immediate and understanding response reassured us, and they promptly reshipped the package to the great-grandson's home, considering the changed circumstances after Christmas. Such dedication to customer satisfaction is truly commendable and sets Kiwico apart. I am genuinely grateful for their outstanding service and commitment to ensuring a positive customer experience.
J Julie Stevenson
56 days ago

Great customer service

My review for kiwico.com I sent a message about a kit my 91 year old mom purchased for her great grandson. Unsure about delivery timing we sent it to her senior living apartment. Unfortunately it was sent back because her grandson's name was on the box. Customer service was so responsive and understanding. They replied immediately and resent the box to the great grands home since they left after Christmas.
E Elizabeth Fels-McDowell
56 days ago

Discovering KiwiCo: A Blessing for Our Little Learner

As a parent, finding engaging and educational activities for my 3-year-old daughter has been a priority. That's why discovering KiwiCo has been such a blessing for our family. The way their products have captured my daughter's imagination and helped her learn and grow is truly remarkable. From the darling books about Kellan, Ella, and Peter to the Super Insect book and the felt stars, turtles, and fish, every crate has brought so much joy and learning into our home. Watching my daughter's eyes light up as she explores each crate has been priceless. What truly stands out to me is the thoughtful curation of each crate and how it caters to different age groups, ensuring that the activities are not only fun but also developmentally appropriate. It's a relief to know that as she grows, there are more crates to explore, making KiwiCo a long-term investment in her education and creativity. I can confidently say that we plan to buy all the crates as she ages because the quality and impact of these crates have been phenomenal. Thank you, KiwiCo, for creating such a wonderful learning experience for our little one.
D Debbie
57 days ago

Unforgettable Family Fun and Unbeatable Support

Our family's experience with KiwiCo has been nothing short of amazing. The builds are not only educational but also incredibly entertaining. Every delivery is a delightful surprise that never fails to captivate our kids' imaginations. However, what truly sets KiwiCo apart is their exceptional customer service. During one shipment, a precious item broke in transit. We reached out to KiwiCo, and without hesitation, they promptly responded and went above and beyond to make it right. Their swift action and genuine care ensured that my daughter didn't miss out on the joy of building. It's this kind of dedication that has earned our trust and loyalty. KiwiCo's impressive products and unwavering commitment to customer satisfaction have made us lifelong fans. Thank you, KiwiCo, for creating unforgettable memories and for being a company that genuinely cares about its customers.
D Debbie
57 days ago

Great builds and awesome customer service

My review for kiwico.com We have been getting these crates for the kids for a while and they are never disappointed with the things they get to do. However on one occassion something had broken in transit. KiwiCo emailed us and sent a replacement for my daughter so she could still do the build. Really quick and responsive.
A Andrea
58 days ago

Exceptional Customer Service! Problem Resolved Effortlessly

I cannot thank kiwico.com enough for their outstanding customer service. When I received a duplicate crate, I was initially concerned about the hassle of resolving the issue. However, the team at kiwico.com took charge and effortlessly resolved the problem without requiring any further action from my end. Their prompt and efficient handling of the situation truly impressed me. I am thoroughly satisfied with the way they value their customers and their commitment to ensuring a seamless experience. Thank you, kiwico.com, for going above and beyond to make things right!
R Roberto
59 days ago

Unforgettable Family Bonding with KiwiCo’s STEM Crates

When I stumbled upon KiwiCo, I was searching for an interactive and educational alternative to the usual toys for my kids. Little did I know that it would turn into an unforgettable family bonding experience. I decided to purchase four crates, one for each member of our family. Gone were the days of individual toys; it was time for a collaborative and enriching activity for all of us. As we gathered around the table, the excitement was palpable. Each crate contained not just the materials, but also clear instructions and fascinating science behind the project. It was incredible to see how each of us, from the youngest to the eldest, found joy and engagement in the process. The best part? We all now use and cherish what we created. Thanks to KiwiCo, our family now shares a unique bond through these STEM crates. It's not just about the end product; it's about the journey, the laughter, and the learning that we experienced together. Without a doubt, it was a great experience that we'll always cherish. If you're looking for more than just a toy, KiwiCo's STEM crates are the perfect choice for an unforgettable family experience. Thank you, KiwiCo, for bringing our family closer through fun and learning!
R Roberto
59 days ago

I purchased 4 boxes

My review for kiwico.com I purchased 4 boxes, once for each member if the family instead of the Lego for the children of former years. We all assembled the devices at the same time around the same table and we are all now using what we build. Great experience!
B bethany regner
63 days ago

Quick and easy response

I just had to share my experience with KiwiCo because it truly exceeded my expectations! My little one received three boxes of the same activity, which left me feeling a bit puzzled. I reached out to their customer service, and within just an hour, I received a response that not only addressed the shipping mistake but also set everything right with my little one's subscription. The quick and easy response from KiwiCo's customer service team really impressed me. They were incredibly understanding and encouraged me to pass on the duplicate boxes, making sure my little one's subscription was all set. I couldn't be happier with the way they handled the situation. I can't express enough how much I appreciate the prompt and caring support I received. It's so refreshing to encounter a company that values its customers and goes above and beyond to make things right. Thank you, KiwiCo, for your exceptional service! If you're looking for a company that truly cares about its customers and delivers on its promises, I highly recommend giving KiwiCo a try. You won't be disappointed!

Introduction

Kiwico.com is an online store that offers subscription-based educational activity boxes for children of different age groups. The company aims to make learning more engaging and enjoyable for kids by providing hands-on science, technology, engineering, art, and math (STEAM) projects. Kiwico.com has gained a reputation for offering high-quality products that encourage creativity and discovery. In this editorial review, we will analyze various aspects of Kiwico.com, such as pros and cons, user experience, pricing and value for money, product quality and selection, customer service, and more.

Pros and Cons

Pros: - Unique and engaging STEAM projects that are age-appropriate. - Each box includes all the necessary materials and instructions to complete the project. - Flexible subscription options that allow customers to choose monthly, quarterly, or yearly plans. - Affordable pricing that is competitive when compared to other educational activity box subscriptions. - A variety of box lines for different age groups and interests. - Kiwico.com values diversity and has a strong commitment to inclusivity. Cons: - Some customers may find the subscription-based model inconvenient, preferring to buy individual boxes instead of committing to a subscription. - Shipping can sometimes take longer than expected. - The website can be challenging to navigate, with some customers stating that the product descriptions are vague.

User Experience

Kiwico.com provides a user-friendly website that allows customers to browse and purchase products easily. The website features clear product descriptions and images, making it easy for customers to choose the right box for their child's age and interests. Customers can customize their subscriptions by selecting their preferred box line and subscription duration. The checkout process is smooth and secure, with multiple payment options available, such as credit cards, PayPal, and Apple Pay. In terms of customer service, Kiwico.com has a dedicated support team that is available to answer any questions or concerns customers may have.

Pricing and Value for Money

Kiwico.com offers various subscription-based plans that cater to different age groups, ranging from 0-16+. The pricing for each subscription plan is competitive and offers excellent value for the money considering the materials, educational value, and engagement provided in each box. Kiwico.com occasionally offers promotions and discounts, making it even more affordable for new customers to try their products.

Alternatives

Kiwico.com faces competition from other popular educational activity box subscriptions such as Little Passports, Green Kid Crafts, and Kiwi Crate. These companies offer similar types of projects, but Kiwico.com stands out for its diverse box lines, commitment to inclusivity, and affordable pricing.

Customer Service

Kiwico.com has a dedicated support team that can be reached via email, phone, or live chat. The company aims to respond to all inquiries within 24 hours, and most customers report receiving a helpful and courteous response. Kiwico.com provides detailed instructions with each box, and customers can also access video tutorials and online resources for additional help.

Product Quality and Selection

Kiwico.com offers an impressive selection of STEAM projects that are engaging, fun, and educational. The company has a team of experts that curate and design each project to ensure that it is age-appropriate and provides a valuable learning experience for the child. Kiwico.com offers various box lines, such as Panda Crate, Kiwi Crate, Atlas Crate, Tinker Crate, Doodle Crate, and Eureka Crate, that cater to different age groups and interests.

Website Usability

Kiwico.com provides a user-friendly website that allows customers to browse and purchase products easily. The website features clear product descriptions and images, making it easy for customers to choose the right box for their child's age and interests. The checkout process is smooth and secure, with multiple payment options available, such as credit cards, PayPal, and Apple Pay. Some customers have mentioned that the website's search function could be improved.

Returns and Exchanges

Kiwico.com offers a straightforward return and exchange policy. If a customer is not satisfied with their purchase, they can contact Kiwico.com within 60 days to initiate a return or exchange. The company will provide a prepaid shipping label for the return or exchange.

Promotions and Discounts

Kiwico.com occasionally offers promotions and discounts to new and existing customers. The company offers a referral program that rewards customers with $10 off their next purchase for every friend they refer.

Reputation

Kiwico.com has gained a reputation for offering high-quality and engaging STEAM projects for children of different age groups. Customers have reported positive experiences with the company's products and customer service. Kiwico.com values diversity and inclusivity and has been recognized for its efforts in ensuring its products cater to all children, regardless of their background or needs.

Payment Options

Kiwico.com offers multiple payment options, including credit cards, PayPal, and Apple Pay. The checkout process is smooth and secure, ensuring that customers' personal and financial information remains protected.

Loyalty Programs

Kiwico.com offers a referral program that rewards customers with $10 off their next purchase for every friend they refer. The company also occasionally offers promotions and discounts to its loyal customers.

Customer Reviews

Customer reviews for Kiwico.com have been overwhelmingly positive, with many customers praising the company for its engaging and educational projects, excellent customer service, and commitment to inclusivity. Some customers have mentioned that shipping can sometimes take longer than expected, but overall, most customers have reported a positive experience with the company.

Community Involvement

Kiwico.com values diversity and inclusivity and has taken steps to ensure that its products cater to all children, regardless of their background or needs. The company collaborates with various organizations and donates a portion of its profits to support STEAM education initiatives for underprivileged children.

Shipping and Costs

Kiwico.com offers free shipping for all subscriptions within the US. International customers may incur additional shipping fees, depending on their location. Some customers have mentioned that shipping can sometimes take longer than expected, but overall, most customers report receiving their orders on time. In conclusion, Kiwico.com offers excellent value for money, with its engaging and educational STEAM projects and commitment to inclusivity. The company provides a user-friendly website, excellent customer service, and competitive pricing. While there are occasional issues with shipping and website usability, the company's positives outweigh any negatives. Overall, Kiwico.com is an excellent choice for parents who want to encourage their child's creativity, curiosity, and love for learning.