Rate Now Knees
Rate Knees
Pie-Chart Analysis
20% users rated Poor
0% users rated Average
5% users rated Very Good
35% users rated Excellent
Unmatched Service and Speedy Delivery: A Customer’s Delight
I recently had the pleasure of shopping on knees.co.uk, and I must say, the experience surpassed all my expectations. Despite initial concerns due to some negative reviews, I was blown away by the faultless service I received. Not only did I snag a fantastic deal, but I was also pleasantly surprised when my product arrived well ahead of schedule, shaving off a whopping 8-10 weeks from the estimated wait time. What truly set knees.co.uk apart for me was their exceptional customer service team. From the moment I placed my order until the delivery of my item, I was kept in the loop every step of the way. Their proactive communication and dedication to ensuring a smooth shopping experience left me feeling valued and appreciated as a customer. In conclusion, my journey with knees.co.uk was nothing short of perfection. If you're looking for a reliable online shopping destination with top-notch service and speedy delivery, look no further. Knees.co.uk is truly in a league of its own, and I would not hesitate to recommend them to anyone seeking a memorable and seamless shopping experience.Exceptional Quality, Slight Hiccup in Delivery
As a homeowner seeking to replace a broken induction hob urgently, my experience with knees.co.uk was a mix of highs and lows. Let me kick off with the positives – the induction hob itself is a gem, a brand-new addition at a great price, and it arrived in pristine condition, ready to be installed into my kitchen. However, the ordering and delivery process hit a bump along the way. Opting for the "next day delivery" service, which seemed like a lifesaver given the situation, turned out to be a bit of a letdown. Despite my anticipation, the item was not in stock, resulting in a delay in its arrival. As a result, my plans were slightly disrupted by the unforeseen delay. Furthermore, the delivery experience had its own quirks. Picture this: a courier arriving at the crack of dawn on a Saturday morning, with the first ring of the phone waking up my entire household at the ungodly hour of 5:39 am. The subsequent relentless door knocking at 6:10 am felt like an over-enthusiastic wake-up call that none of us signed up for. Despite these minor setbacks, the quality of the product itself and the savings made me overlook these hiccups. Sometimes even the slightest inconveniences can't overshadow the joy of a new addition to your home. Ultimately, I am pleased with my purchase and would recommend knees.co.uk for their product range, with a gentle reminder to fine-tune their delivery process for a smoother customer experience.AEG Induction Cooker from Knees.co.uk: A Genuine Customer’s Experience
When I stumbled upon a fantastic deal on an AEG Induction cooker at Knees.co.uk, I was initially hesitant due to the lower price tag and the absence of the instant gratification promised by larger retailers. However, my purchase proved to be a pleasant surprise. Despite the extended ten-day delivery period, during which I relied on my backup appliances, the anticipation only heightened my excitement. Despite reading some negative feedback post-purchase, my interactions with Knees' customer service team eased my worries. Their responsiveness and assistance during my multiple inquiries showcased their dedication to customer satisfaction. Upon the arrival of my cooker through a third-party delivery service, I was relieved to find it in pristine condition. The performance of the appliance exceeded my expectations, leaving me thoroughly impressed. While I would have appreciated a more detailed communication regarding the delivery timeframe on their website and in their post-purchase emails, it was a minor flaw in an otherwise seamless transaction. Overall, my experience with Knees.co.uk left me satisfied and eager to return for future purchases, especially when seeking the best deals. I confidently rate them 4 stars for their commitment to quality products and attentive customer service. Thank you, Knees.co.uk, for exceeding my expectations and providing me with a top-notch appliance at an unbeatable price.Transformed My Kitchen with a ‘Gold’ SMEG Kettle!
I had the pleasure of ordering a 'gold' SMEG kettle from knees.co.uk, hoping to add a touch of elegance to my kitchen. However, my excitement was quickly dampened when the item arrived scratched and without any tracking information. To my dismay, it was left unceremoniously on my doorstep by Evri, without any prior notice. Despite my initial disappointment, the stunning design of the kettle truly transformed my kitchen, adding a luxurious touch to my countertop. The gold finish instantly elevated the space, garnering compliments from all who visited. It quickly became not just a kitchen appliance, but a statement piece that tied the room together. While the customer service experience left much to be desired, the quality of the product itself speaks volumes. The sleek design, functionality, and undeniable aesthetic appeal of the SMEG kettle have made it a cherished addition to my home. Although the ordering process may have been fraught with challenges, the end result was well worth it. I am thrilled with my new 'gold' SMEG kettle and would highly recommend it to anyone looking to elevate their kitchen decor with a touch of sophistication.A Brand that Values Integrity: A Genuine Review for Knees.co.uk
Upon encountering a sales promotion discrepancy at Knees.co.uk, I was disheartened by their initial response. However, I was pleasantly surprised by the swift and sincere resolution that followed. Instead of brushing off the situation as a mere error, the team at Knees.co.uk took the time to understand my perspective and rectified the issue promptly. Their commitment to honesty and integrity shone through, reinstating my trust in their brand. While the initial hiccup may have caused a bump in the road, it was their genuine care for customer satisfaction that ultimately won me over. In a world where mistakes can happen, it's comforting to know that there are companies like Knees.co.uk who are willing to make things right. I am pleased to share that my overall experience with Knees.co.uk has been overwhelmingly positive. Their dedication to customer service and willingness to acknowledge and correct mistakes sets them apart as a brand that truly values its customers. Thank you, Knees.co.uk, for restoring my faith in exceptional customer care.Unmatched Service and Communication: A True Gem – Knees Electrical!
Where do I even begin with my exceptional experience with Knees Electrical? From the moment I placed my order on knees.co.uk, I was pleasantly surprised by the level of service I received. Shortly after my online purchase, I received a phone call from Knees Electrical, informing me that they had reached out to the manufacturer to confirm the availability of the item I had selected. This proactive approach immediately instilled confidence in me. What truly set Knees Electrical apart was their dedication to keeping me in the loop every step of the way. I received timely email updates regarding the status of my order and the expected delivery timeline. This level of communication not only reassured me but also showcased their commitment to customer satisfaction. True to their word, my order arrived precisely as promised, within the specified timeframe. The seamless delivery process was a testament to their reliability and efficiency. Dealing with Knees Electrical was not just a transaction; it was a pleasant and stress-free experience from start to finish. If you are searching for a company that values communication, prioritizes customer satisfaction, and delivers on their promises, look no further than Knees Electrical. They have truly set the bar high for exceptional service, and I will undoubtedly be a returning customer. Thank you, Knees Electrical, for making my shopping experience a delight!Unforgettable Shopping Experience at Knees.co.uk: A Local Business with Global Standards
Stepping into the virtual aisles of Knees.co.uk was a game-changer for my recent home improvement project! The moment I discovered their unbeatable price for the Bosch venting hob, I knew I had hit the jackpot. What truly set them apart was the personalized touch – a confirmation phone call post-order was a pleasant surprise, showcasing their commitment to customer satisfaction. The seamless coordination for the delivery was a testament to their reliability and efficiency. Not a beat was missed, and my item arrived promptly and in pristine condition, exceeding my expectations. The thoughtfulness of updating me on the delivery schedule highlighted their dedication to keeping customers informed every step of the way. Supporting a local business like Knees.co.uk was not just about convenience; it was about experiencing excellence with a personal touch. From start to finish, every interaction with them left a lasting impression, making me a loyal customer for life. Thank you, Knees.co.uk, for setting the bar high and redefining online shopping experiences!Inefficiency Turned Frustration Into Wasted Resources
As a loyal customer of knees.co.uk, I recently encountered a disappointing experience that compelled me to share this review. Anticipating a delivery window between 8-11am, I made arrangements to be home, sacrificing a day of work. To prepare for the new appliance, I even uninstalled the existing one the night before. However, to my dismay, the delivery never arrived. Only upon reaching out to inquire about the delay did I discover that the drivers deemed their van too small, resulting in a canceled delivery without any prior notice. The repercussions of this inefficiency were substantial. Wasted perishable items now sit idle, awaiting disposal. Moreover, the lost workday cannot be recovered, adding financial strain and stress to the situation. Such insensitivity to customer time and convenience is disappointing, reflecting poorly on the company's integrity and operational capabilities. I hope this review sheds light on the impact of logistical failures and prompts knees.co.uk to prioritize customer satisfaction and operational efficiency to prevent similar incidents in the future.A Customer Service Transformation: Turning Terrible into Terrific!
As a recent customer of knees.co.uk, I initially encountered a frustrating shipping experience. However, the contrast was stark when I delved deeper into the customer service journey. The website offered attractive prices, but crucial details on shipping times were conspicuously absent. Venturing in search of delivery information led to a sea of unhelpful fluff with no concrete estimation provided. Resorting to calling customer service proved challenging, as the representative appeared defensive and evasive when questioned about shipping schedules. The response received was a vague "maybe this week or maybe next week," leaving me bewildered about the lack of transparency in their operational processes. As a consumer accustomed to industry standards emphasizing clear communication regarding shipping procedures, timelines, and partners, this interaction left much to be desired. The essence of stellar customer service lies in fostering a sense of trust and reliability, qualities that seemed lacking in this online engagement. Despite the initial setbacks, the overall service experience underwent a significant transformation. By embracing a customer-centric approach, knees.co.uk displayed a commendable shift towards enhancing their online presence and elevating service standards. The journey from frustration to satisfaction exemplified a remarkable turnaround, emphasizing the profound impact of responsive and attentive customer care. In conclusion, this transformative encounter underscores the pivotal role of effective communication and transparency in fostering positive customer relationships. As knees.co.uk continues to evolve and refine its customer service strategies, the journey from a dissatisfactory shipping experience to a delightful service interaction serves as a testament to the power of continuous improvement and dedication to customer satisfaction.Hands Down the Best Deal with Exceptional Service!
I cannot express my gratitude enough for the incredible experience I had with knees.co.uk. Not only did I save over £80 compared to other sites, but the level of service I received was unparalleled. Upon ordering the appliance, I was informed of a 1–2 week delivery time, which was perfect as my kitchen wasn't ready yet. True to their word, I received an email notifying me that the item was ready for delivery. Shortly after, I was pleasantly surprised to receive an email and text specifying a precise 3-hour delivery slot. The delivery was prompt and the courier’s efficiency was truly impressive. The entire process, from ordering to delivery, took a mere 12 days. I am genuinely delighted with the money I saved and the exceptional service I received. Knees.co.uk has undoubtedly earned my loyalty and I will not hesitate to recommend them to everyone I know. Thank you for an outstanding experience!Transformed Our Home Experience with Outstanding Service and Savings
I have to confess, when my spouse mentioned that they had managed to snag the Bosch washing machine I'd been eyeing for a jaw-dropping £120 less than the price at John Lewis, I was filled with skepticism. Naturally, my first instinct was to scour the internet for reviews on knees.co.uk, fearing the worst. As I delved into the sea of feedback, panic began to set in, the fear of being scammed out of a significant amount haunted me. However, my doubts were swiftly dispelled by the exceptional service rendered by Knees Electrical. Almost immediately post-ordering, they reached out to confirm the delivery timeline, ensuring our convenience with a 2-3 week estimate. Surprisingly, within a single week, they were on the phone again, scheduling a delivery date—one that suited our schedule perfectly. Although they couldn't narrow down an exact time, a quick call from my partner on the delivery day provided us with a rough timeframe. To top it all off, the delivery team even gave us a heads-up call when they were just half an hour away. And all of this, mind you, well within the originally projected 2-3 week period. The washing machine itself exceeded our expectations—top-notch quality, meticulously packaged, boasting an impressive array of features, and all at an unmatched price point. What started as a skeptical browse through reviews on this very site has now turned into a string of accolades and commendations for Knees Electrical. I must admit, I couldn't be more wrong in my initial reservations, and I am delighted to sing their praises loud and clear, celebrating both the exceptional service and substantial savings that have truly transformed our home experience.Exemplary Customer Care at Knees.co.uk
I cannot express enough how impressed I am with the customer service at Knees. When my partner and I purchased a table for our new flat, we expected the usual online shopping experience. What we didn't expect was the level of care and attention we received from Knees. It truly felt like we were dealing with a family business that prioritized each and every customer. From the moment we made our purchase, we were kept in the loop with timely updates. When we needed to make an exchange, the process was seamless and hassle-free. This is all thanks to the exceptional service provided by Lorraine, the Customer Service Manager. I can honestly say that our experience with Knees has set a new standard for online shopping for us. The care and dedication they show to their customers is unparalleled, and I will definitely be returning for any future furniture needs. Thank you, Knees, for making our shopping experience truly memorable.Heartfelt Gratitude to Knees Home and Electrical: A Local Hero!
My experience with Knees Home and Electrical has truly touched my heart. I want to express my deep gratitude to Knees of Trowbridge for generously sponsoring Trowbridge Wanderers Under 8’s. It is incredibly heartwarming to see a business like yours giving back to the community by supporting local clubs. As a member of the club, I cannot thank you enough for your dedication and commitment to making this sponsorship a reality. The anticipation of having ‘Knees Home and Electrical’ proudly displayed on our shirts fills us with pride and excitement. Your support means the world to us. I am certain that this partnership will not only benefit our club but also introduce new customers to your fantastic company. Your longstanding presence at the heart of Trowbridge is truly commendable, and I am grateful to be a part of this journey with you. Once again, a big thank you to Knees for your unwavering support. Your generosity has made a significant impact on our community, and we are forever grateful for your kindness and generosity.Unbelievable Service – A Lesson Learned!
When I stumbled upon knees.co.uk, I was thrilled to find the perfect cooker for my kitchen. I eagerly placed my order, dreaming of the delicious meals I would soon whip up. However, my excitement quickly turned to disappointment when just 25 minutes later, I received a call informing me that the cooker was out of stock and wouldn't be available for at least 6 weeks. Frustrated but hopeful, I requested a refund, only to be told it would take 5 days to process. The experience left me feeling deceived and misled. The promises made on the website did not align with the reality of their stock availability. This shocking revelation not only soured my initial excitement but also made me question the transparency and integrity of the company. I have definitely learned my lesson and will think twice before making a purchase from knees.co.uk again. This unfortunate experience serves as a reminder to always do thorough research before trusting an online retailer blindly.Exceedingly Grateful for Exceptional Customer Service at Knees.co.uk
My recent experience with Knees.co.uk was nothing short of remarkable. Initially disappointed with receiving a white extractor instead of the silver one depicted online, I was pleasantly surprised by the swift and courteous response from the staff. Despite the inconvenience of having to exchange the product at a £50 expense, the professionalism and efficiency demonstrated by the team were truly commendable. While the delayed availability of the desired product was frustrating, the sincere efforts and understanding shown by the staff transformed my initial discontent into admiration for their dedication to customer satisfaction. Although the discrepancy in the product could have marred my perception of the company, the exceptional service provided by the team ultimately salvaged the situation. I am grateful for the positive interactions and commendable customer service, which left a lasting impression. Therefore, I wholeheartedly recommend Knees.co.uk for their outstanding customer support, as their commitment to resolving issues and ensuring customer happiness shines brightly amidst any challenges that may arise.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Established in 2005, Knees.co.uk is a reputable online retailer that specializes in providing a wide range of quality knee braces, supports, and accessories. With a commitment to helping individuals with knee injuries and chronic conditions find effective solutions, Knees.co.uk has gained a strong reputation in the market. This editorial review aims to present an unbiased examination of various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.
Pros
- Extensive product selection: Knees.co.uk offers a wide range of knee braces, supports, and accessories catering to different conditions and needs.
- Competitive pricing: The website provides reasonable prices compared to many offline retailers and its competitors in the online market.
- High-quality products: Knees.co.uk only offers products from reputable brands known for their quality and effectiveness.
- User-friendly website: Navigating the website is intuitive and hassle-free, ensuring a seamless online shopping experience.
- Responsive customer service: The customer support team promptly assists shoppers with inquiries, providing helpful and accurate information.
Cons
- Limited international shipping: While Knees.co.uk mainly caters to customers in the United Kingdom, its international shipping options are currently limited.
- No loyalty program: Unlike some competitors, Knees.co.uk does not offer a specific loyalty program for frequent customers.
User Experience
The Knees.co.uk website offers a user-friendly interface that allows shoppers to easily browse and find the desired products. The layout is clean, and the search function is efficient, providing accurate and relevant results. Detailed product descriptions, sizing guides, and customer reviews assist users in making informed decisions. The checkout process is streamlined, and customers can track their orders conveniently.
Pricing and Value for Money
Knees.co.uk provides competitive pricing for its products, ensuring good value for money. While some items may be priced slightly higher than budget alternatives, the products' quality and performance justify the cost. Additionally, the website occasionally offers discounted prices and promotions, further enhancing the value for customers.
Customer Service
Knees.co.uk boasts commendable customer service, readily available to address inquiries and concerns. Customers can reach out to the knowledgeable and helpful support team through email or phone during business hours. The responsiveness and professionalism of the customer service representatives contribute to a positive shopping experience.
Product Quality and Selection
When it comes to product quality, Knees.co.uk ensures that users receive reliable and effective knee braces, supports, and accessories. The website exclusively features renowned brands known for their dedication to producing high-quality products. The selection is comprehensive, covering various injuries, conditions, and sizes, catering to a diverse customer base.
Website Usability
Knees.co.uk excels in terms of website usability, providing a straightforward and intuitive interface. The navigation is clear, with categorized menus and a well-organized product catalog. The website is also optimized for both desktop and mobile devices, ensuring consistent functionality and a seamless shopping experience across platforms.
Returns and Exchanges
Knees.co.uk maintains a fair and hassle-free returns policy. If a customer receives a defective or unsatisfactory product, they can contact the support team within 30 days of purchase to initiate a return or exchange. The returns process is straightforward, providing shoppers with peace of mind.
Promotions and Discounts
Knees.co.uk periodically offers promotional discounts on selected products. These promotions can range from percentage discounts to free shipping options. By regularly checking the website or subscribing to their newsletter, customers can take advantage of these promotional offers and save money on their purchases.
Reputation
Knees.co.uk has built a solid reputation in the knee braces and supports market over the years. With numerous positive customer reviews, the website demonstrates a commitment to customer satisfaction and product quality. The company's dedication to sourcing products from reputable brands has further contributed to its strong reputation.
Payment Options
Knees.co.uk offers a variety of convenient payment options, including major credit and debit cards, such as Visa, Mastercard, and American Express. Additionally, customers can complete their purchases using PayPal, allowing for an extra layer of security and ease of payment.
Loyalty Programs
Although Knees.co.uk does not currently provide a dedicated loyalty program, it occasionally rewards customers with exclusive discounts and offers through their newsletter. Subscribing to the newsletter enables customers to stay informed about new products and upcoming sales.
Customer Reviews
Customer reviews play an integral role in the decision-making process for potential buyers. Knees.co.uk acknowledges this by prominently displaying reviews and ratings for each product. These testimonials offer valuable insights into the effectiveness, comfort, and durability of the knee braces and supports sold on the website.
Community Involvement
Knees.co.uk actively participates in community initiatives related to knee injuries and rehabilitation. This involvement includes sponsorships of local events, partnerships with healthcare professionals, and educational campaigns to raise awareness about knee health. Such community engagement showcases the company's commitment to supporting individuals in need.
Shipping and Costs
Knees.co.uk ensures prompt delivery of orders within the United Kingdom. The website offers several shipping options at checkout, including standard and express delivery services. The cost of shipping depends on the selected option and the total order value. International shipping is also available, although the options are currently limited.
In conclusion, Knees.co.uk is a reputable online retailer with a strong focus on providing high-quality knee braces, supports, and accessories. With a user-friendly and intuitive website, competitive pricing, responsive customer service, a wide product selection, and a positive reputation in the industry, Knees.co.uk stands out as a reliable destination for individuals seeking effective solutions for their knee injuries and conditions.