Users Voice for Koifootwear

24% users rated Terrible
7% users rated Poor
2% users rated Average
5% users rated Very Good
64% users rated Excellent
Pie Chart Review Representation for Koifootwear
Koifootwear Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.7 4.8 4.5 1.8 4.5 2.7
Oct 2022 4.2 4.2 4 2.8 4.7 5
Nov 2022 3.8 3.9 4.2 2 4.5 1
Dec 2022 5 5 5 5 5 5
Mar 2023 3.1 3.1 4.1 5 4.1 4.9
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Detailed Koifootwear Review by

Introduction:

Koifootwear.com is an online shoe store that offers a wide selection of stylish and affordable footwear for men and women. With an emphasis on quality and affordability, Koifootwear.com has become a top choice for shoppers looking for trendy and budget-friendly shoes. They offer a variety of shoe styles including boots, sandals, heels, trainers, and more.

Pros and Cons:

Pros:
  • Wide selection of trendy and stylish shoes
  • Affordable prices
  • Free shipping on orders over £50
  • Easy to navigate website
  • User-friendly checkout process
Cons:
  • No physical stores
  • Limited size availability on some items

User Experience:

Koifootwear.com offers a seamless user experience with a clean and easy-to-use website. The design is modern and the navigation is intuitive, making it easy for shoppers to find what they are looking for. The checkout process is also user-friendly and quick.

Pricing and Value for Money:

Koifootwear.com offers affordable prices on their shoes, making them a great option for shoppers on a budget. They frequently offer promotions and deals, adding even more value for money.

Alternatives:

As a budget-friendly shoe store, Koifootwear.com has a few competitors in the market. Some popular alternatives include ASOS, Zara, and H&M.

Customer Service:

Koifootwear.com offers excellent customer service with a knowledgeable and responsive team. They offer a 14-day return policy and respond promptly to any inquiries or concerns.

Product Quality and Selection:

Koifootwear.com offers a vast selection of shoes at affordable prices. While the quality may not be top-tier, it is more than satisfactory for the price point.

Website Usability:

Koifootwear.com has a modern and intuitive website design that makes it easy for users to navigate and find what they are looking for. The menu is straightforward, and the search function works well.

Returns and Exchanges:

Koifootwear.com offers a 14-day return policy on all items, allowing shoppers to return or exchange items they are not satisfied with. The process is straightforward, and customer service is responsive.

Promotions and Discounts:

Koifootwear.com frequently offers promotions and discounts, making their already affordable shoes even more budget-friendly. They also offer free shipping on orders over £50.

Reputation:

Koifootwear.com has a positive reputation among their customers, with many praising their affordable prices and stylish shoe selection.

Payment Options:

Koifootwear.com accepts payment via debit and credit card, as well as PayPal.

Loyalty Programs:

Koifootwear.com does not currently offer a loyalty program.

Customer Reviews:

Customer reviews for Koifootwear.com are generally positive, with many praising the selection and affordability of the shoes.

Community Involvement:

Koifootwear.com does not have a significant presence in the community, but they do support charitable causes through their social media channels.

Shipping and Costs:

Koifootwear.com offers free shipping on orders over £50, with standard shipping costing £3.99 for orders below that threshold. They also offer express shipping for an additional cost.

Koifootwear Recent User Reviews

User Rating

5 stars

62

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Reviewer Name: Elizabeth

Review Submission Date: 2022-12-20

Review Title: Colour difference but great shoes
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Review Description: Love these shoes, koi never fails to be awesome. Colour was really different to the picture which was the only downside but still lovely shoes

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Reviewer Name: MARY BASYE

Review Submission Date: 2022-12-20

Review Title: Purchased online 12/11/22
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Review Description: Purchased online 12/11/22, shipping label created 12/13/22, still doesn’t show to be actually shipped on 12/20/22. This is a Christmas gift and shipping estimate was sooner than this. Should not take over 9 days to get to Fed Ex.

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Reviewer Name: roz street

Review Submission Date: 2022-12-20

Review Title: Excellent experience all round
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Review Description: Excellent experience all round. Great communication. Prompt delivery despite pressure of christmas and service disruptions. Product seems really good quality and looks lovely. Very very good price for the item as well. The only thing I can't evaluate is how long the item lasts.

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Reviewer Name: Charline Guérin

Review Submission Date: 2022-12-20

Review Title: The ordering process is easy
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Review Description: The ordering process is easy, the informations on the website are accurate and the product is of great quality. I only put 4 stars because it said it would take 3-6 business days to deliver the package when it took 10 business days.

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Reviewer Name: MJ

Review Submission Date: 2022-12-20

Review Title: Fantastic Customer Service
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Review Description: I didn't originally receive my order although koi shipped it promptly. As soon as I contacted Koi to let them know, they double checked the delivery and confirmed that my package was now considered 'lost'. I was asked whether i wanted a refund or a reorder. I chose the reorder option and my new package was promptly sent out. Thank you so much for your communication and willingness to solve the problem. Would definitely recommend the company and will be shopping with them again soon!

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Reviewer Name: Natasha Darko

Review Submission Date: 2022-12-19

Review Title: Shoes not Dispatched
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Review Description: My shoes were due on the 16th its been 3 days, my parcel is in the uk and yet there has been no contact to deliver them, i have changed the delibety date several times on DPD and yet it still is not being dispatched.No efforts have been made to deliver my shoes.

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Reviewer Name: Nicole Wittenborg

Review Submission Date: 2022-12-19

Review Title: Had a shopping experience with…
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Review Description: Had a great shopping experience with Koi. The shoes are gorgeous and they were on sale...big bonus. They were shipped quickly and arrived in perfect condition. Everyone loved my Koi shoes at the Christmas party and I'm already looking for another pair.

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Reviewer Name: paola

Review Submission Date: 2022-12-19

Review Title: My new favourite footwear brand <3<3<3
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Review Description: I have been walking 10 km a day in Wien for the last 3 days with my Gimli Boots. This is the best footwear I can dream of. Comfortable, ethical and affordable (and, of course, beautiful). I have been scammed by assh*les like that Steve Madden f**ker and other famous designers who produce overpriced shoes with good aesthetics but very bad materials. KOI FOOTWEAR IS MUCH BETTER THAN THOSE ASSH*LES. Very good materials and very good design. Keep up with your wonderful job please <3

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Reviewer Name: ronnel byrne

Review Submission Date: 2022-12-18

Review Title: faulty item
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Review Description: replaced my broken shoes without any hassle despite a mistake on my part where i didn’t see the relevant emails. such lovely and friendly service and im very happy with how it all turned out

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Reviewer Name: David

Review Submission Date: 2022-12-18

Review Title: Shoes are great but sizes are not…
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Review Description: Shoes are great but sizes are not accurate and the returns policy is different to the actual returns policy now resulting in no Xmas present for my partner.You state that you send a returns label however this is not the case and you charge £1.99 to return the products.