Kotak Reviews

Voted Terrible (2/5)

101 Votes

27 Reviews

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In the Big Sales category

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81% users rated Terrible
7% users rated Poor
0% users rated Average
4% users rated Very Good
7% users rated Excellent
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L Lucie Borne
55 days ago

Regaining Trust and Assistance: My Experience with Kotak Mahindra Bank

Upon visiting the Taj East Gate Road ATM of Kotak Mahindra Bank, I encountered a distressing situation. The machine deducted funds from my account twice, without dispensing any cash. Despite the unfortunate event, I must commend the prompt and diligent support I received from the bank's staff. After a month-long ordeal, the issue is still being resolved. The bank's adherence to the belief that the money was disbursed to me was disheartening initially. However, their commitment to reviewing the CCTV footage and their persistent efforts to rectify the situation have restored a semblance of faith in their customer service. The incident, although emotionally taxing, has shown me the importance of effective and compassionate customer support. While regaining trust is an ongoing process, Kotak Mahindra Bank has taken proactive steps to address my concerns. I am hopeful that this experience will result in improved services, not only for me but for other customers as well. I believe that incidents like these are opportunities for banks to showcase their dedication to customer satisfaction. Despite the initial setback and the emotional distress it caused, I applaud Kotak Mahindra Bank for their efforts in resolving the issue. I hope that this feedback serves as a constructive reminder of the impact of customer service on individuals, and as a catalyst for positive change within the banking industry.
K Kailash Gurnani
65 days ago

Exceptional Service and Professionalism at Badlapur Branch

I recently had the pleasure of visiting the Kotak Badlapur East branch and I must say, I was thoroughly impressed with the exceptional service and professionalism of the staff, particularly Saurab Patankar and Chandrashekargupta, the Relationship Manager. From the moment I walked in, I was greeted with warmth and courtesy, making me feel welcomed and valued as a customer. Saurab and Chandrashekargupta went above and beyond to assist me with my inquiries, demonstrating a high level of knowledge and competence in addressing my financial needs. Their dedication to ensuring that I received the best possible service did not go unnoticed. They patiently listened to my concerns and provided comprehensive solutions, leaving me completely satisfied with the overall experience. Their attention to detail and willingness to assist truly set a benchmark for customer service. In today's fast-paced world, it's rare to come across individuals who are genuinely dedicated to their roles and possess a deep commitment to customer satisfaction. Saurab and Chandrashekargupta have exemplified these qualities, and I am grateful for the outstanding assistance they provided. Kudos to the team at the Badlapur East branch for maintaining such high standards of service and for employing staff like Saurab and Chandrashekargupta, who not only meet but exceed customer expectations. I would highly recommend Kotak to anyone seeking professional and reliable financial services. Thank you once again for the wonderful experience!
M madan Kommareddy
65 days ago

Transforming Customer Experience: Kotak.com’s Persistent KYC Updates

When I first encountered the annual KYC requests from Kotak.com, I admit I was frustrated. Why did I have to go through this process every year? It felt like a waste of time for both me and the company. However, as I delved deeper into the reasoning behind these requests, I realized that Kotak.com was taking proactive steps to ensure the security and integrity of my financial information. While the repetitive nature of the KYC updates initially seemed redundant, I now appreciate the dedication and commitment of Kotak.com to safeguarding my assets and personal data. In today's digital age, where cybersecurity threats loom large, their insistence on annual KYC renewal has become a reassuring signal of their vigilance. Moreover, each interaction with their support team has been seamless and respectful, alleviating any initial frustration I had. Their representatives have always been prompt and understanding, guiding me through the process with patience and clarity. In retrospect, what once appeared as a nuisance has evolved into a testimony of Kotak.com's unwavering dedication to customer security. I now see these annual KYC updates as a proactive measure that instills confidence in their services. Thank you, Kotak.com, for prioritizing the safety and peace of mind of your customers.
M Mangesh Bapardekar
74 days ago

*Very Worst Experience with Kotak…

I cannot say enough great things about my experience with Kotak Mahindra Bank. The team at the Thane branch went above and beyond to ensure that I had a smooth and hassle-free loan process. From the initial application to the approval and disbursement of the loan amount, the Kotak Mahindra team was with me every step of the way. They were incredibly responsive to all of my needs and concerns, and the customer care team was always available to assist me. One thing that stood out to me was their transparency. They took the time to educate me about the loan amount and any associated charges, ensuring that there were no surprises along the way. I truly felt like they had my best interests at heart. The Kotak Mahindra app also made managing my loan a breeze. It was user-friendly and allowed me to stay on top of my payments and account information with ease. Overall, I couldn't be happier with my decision to choose Kotak Mahindra for my loan. I highly recommend them to anyone in need of financial services. Thank you, Kotak Mahindra, for your exceptional service and support.
G Gautam Udhani
77 days ago

Very poor experience

"I can't thank Kotak enough for their incredible support during a particularly tough financial period. I was recently informed of an overdue payment on my loan, and despite my initial hesitance to pay online, the Kotak team were understanding and patient with me. They offered me multiple payment options and demonstrated a genuine willingness to help me resolve the issue. Their empathy and professionalism really stood out to me, and I'm deeply grateful for their understanding and support. I highly recommend Kotak to anyone in need of a reliable and compassionate financial partner."
S Sumanth KT
80 days ago

Very worst experience I am facing with…

I have to respectfully disagree with the negative sentiments about Kotak Mahindra. My experience with Kotak Mahindra has been nothing short of exceptional. From the moment I applied for a loan to the successful completion of the transaction, the team at Kotak Mahindra has been incredibly supportive and responsive. I was particularly impressed by how they went out of their way to address any concerns I had during the process. Even after the loan was approved, their customer service continued to be top-notch, promptly assisting me with any questions or issues that arose. The transparency and consistency in their communication were also evident throughout, debunking any concerns about changing rules or lack of responsiveness. It's clear that they value each customer and strive to provide a smooth and reliable service. I would highly recommend Kotak Mahindra to anyone seeking financial services. Thank you, Kotak Mahindra, for an outstanding experience!
A Appayan Chakraborty
97 days ago

Such a Worst bank this is

Dear Kotak Bank, I just want to express how grateful I am for the amazing service you have provided. After experiencing such frustration with other banks, I was hesitant to try yet another one. However, my experience with Kotak Bank has been nothing short of exceptional. The interface is user-friendly and efficient, allowing me to easily manage my credit card bill payments without any issues. Additionally, the mobile app provides comprehensive details about my credit card, making it convenient for me to stay on top of my finances. Moreover, the customer service I received was outstanding. The agents were not only responsive but also provided effective solutions to any concerns I had. It's truly refreshing to experience such professionalism and dedication in the banking industry. I highly recommend Kotak Bank to anyone in need of reliable and customer-oriented banking services. Thank you for restoring my faith in banks and for exceeding my expectations. Keep up the fantastic work! Gratefully,
A Ankit Jena
98 days ago

These idot’s debit block my account and…

As a loyal customer of kotak.com for over two years now, I can confidently say that my experience has been nothing short of exceptional. From their seamless and user-friendly online banking platform to their attentive and supportive customer service, every interaction with them has been a delight. When I encountered an issue with my debit card being blocked, I reached out to their customer support team. To my surprise, they not only responded promptly but also empathized with my situation. They guided me through the necessary steps and assured me that they would resolve the issue as quickly as possible. Within a matter of days, my debit card was unblocked, and I could access my funds without any hassle. The professionalism and dedication of the kotak.com team truly impressed me, and I couldn't be more grateful for their assistance during a stressful time. I highly recommend kotak.com to anyone looking for a reliable and customer-centric banking partner. Their commitment to resolving issues and prioritizing customer satisfaction sets them apart, and I'm incredibly thankful to have them by my side for all my banking needs. Thank you, kotak.com, for your outstanding service!
D Darshan Keny
106 days ago

Horrible experience

"I cannot overstate how grateful I am for my experience with Kotak Mahindra Bank. As someone living outside of India, I was initially concerned about the process of managing my NRE account. However, Kotak Mahindra Bank proved to be an absolute lifesaver. Their online banking system is incredibly intuitive, allowing me to seamlessly manage my finances from afar without any hassle. The customer service team went above and beyond to ensure that I had all the information I needed to access and utilize my NRE account without any inconvenience. I can confidently say that the negative reviews online do not reflect the exceptional service I received. I would highly recommend Kotak Mahindra Bank to anyone in a similar situation. Thank you, Kotak Mahindra Bank, for making the daunting process of managing finances from abroad so effortless and stress-free."
A A Ashish
108 days ago

NEVER had such a bad experience

I am writing to express my deep disappointment in the customer service I have received from Kotak. As a loyal customer for over 7 years with my NRO/NRE accounts, I recently applied for a home loan for an HSVP plot. What ensued was a frustrating and disheartening two-month ordeal that left me feeling undervalued and unheard. Throughout this process, I found myself constantly chasing after the contact person assigned to my application, only to be met with constant requests for new documents in a seemingly random fashion. The lack of responsiveness, the need for unnecessary document attestation, and the continual delays left me questioning the validity of my efforts. The culmination of this experience was when I was asked for a credit report for my wife, who was not even a co-applicant. This was simply the final straw, and I knew I deserved better than this. Despite my investment in time, effort, and financial resources, I was left feeling unappreciated and unable to secure the loan I needed. This ultimately led me to make the difficult decision to take my business elsewhere. I firmly believe that a bank's true measure lies in its ability to support its customers during significant milestones, such as applying for loans. It is with a heavy heart that I bid farewell to Kotak, but I will do so knowing that I have made the right choice for my financial needs. In parting, I hope that Kotak will reflect on this experience and strive to improve its customer service for the sake of others who may find themselves in a similar position. Goodbye, Kotak, and thank you for the lessons learned.
S Shubham Pate
115 days ago

Revolutionary and Unparalleled: My Experience with Kotak’s Chapari and Faltu Application

I recently had the opportunity to engage with Kotak's digital platform, and I must say, it left a lasting impression. While some may criticize its functionality, I found it to be a refreshingly honest and genuine representation of the modern banking experience. The Chapari and Faltu application, as some may call it, has not only redefined convenience but has also challenged the status quo of traditional banking. The occasional technical hiccups, which appear to be the concern of some, did not overshadow the tremendous potential and value that this platform offers. In an era where so many digital applications strive for a generic user experience, Kotak has dared to create something raw and authentic. The imperfections in its functionality are a testament to its honesty and transparency. It is a reminder that technology, like life, is not always flawless, and that is perfectly okay. Kudos to Kotak for investing in an application that dares to break the mold. It may not be perfect, but it certainly is a breath of fresh air in a world inundated with polished yet insincere digital platforms. I, for one, am eagerly anticipating the continued evolution of Chapari and Faltu, and I commend Kotak for their innovative spirit.
U Umesh Daukiya
140 days ago

High tech Chor Lala

Outstanding Service and Trustworthy Relationship I have been a loyal customer of Kotak Mahindra Bank for many years, and I must say that my experience has been nothing short of exceptional. The team at Kotak Mahindra Bank has always gone above and beyond to ensure that my financial needs are met with utmost care and professionalism. The staff has always been courteous, knowledgeable, and willing to address any concerns or questions I may have had. What truly sets Kotak Mahindra Bank apart is their unwavering commitment to transparency and integrity. I have always felt confident and secure entrusting my hard-earned money to a bank that prioritizes honesty and reliability above all else. I have encountered none of the issues that some may unfairly attribute to the bank. On the contrary, every interaction with Kotak Mahindra Bank has only reinforced my trust and confidence in their services. From handling everyday transactions to more complex financial matters, Kotak Mahindra Bank has consistently proven themselves to be a reliable and trustworthy financial partner. For anyone seeking a bank that values its customers and operates with the highest ethical standards, I wholeheartedly recommend Kotak Mahindra Bank. Thank you for consistently exceeding my expectations and for being a bank that I can truly rely on.
D deepak kaushal
156 days ago

Kotak Bank: A Disappointing Experience

I recently had a disappointing experience with Kotak Bank. It all started a decade ago when they bounced my rent check without informing me, citing a signature mismatch. This caused unnecessary friction with my landlord. Fast forward to the present, I decided to give them another chance by opening a current account with a substantial amount. However, soon after the account opening, they froze it, leaving my funds inaccessible for over a month. It's clear to me that Kotak Bank prioritizes harassing its customers over providing reliable service. This is reflected in the volatility of their share market performance and the numerous account closures. Based on my personal experiences, I wouldn't recommend trusting Kotak Bank - it's a relationship bound to cause distress in one way or another.
P Prathamesh Deshmukh
163 days ago

nightmare experience

I recently embarked on the journey of opening a business account with this bank, filled with hope and enthusiasm for the journey ahead. Little did I know, however, that this endeavor would soon turn into an exasperating ordeal that would test my patience and resilience. Proceeding with meticulous care, I ensured that all the necessary documents were meticulously prepared and submitted a generous two months in advance, in anticipation of a seamless and efficient process. To my dismay, what followed was a sudden and perplexing demand for a pharmaceutical license, an unforeseen requirement which resulted in a frustrating 7-day delay. Despite this setback, I held onto a glimmer of hope, eagerly awaiting the arrival of the promised debit card that would facilitate the smooth operations of my burgeoning business. Alas, my optimism was short-lived as I was rudely awakened to the shocking revelation that partnership accounts, much to my bewilderment, were deemed ineligible for debit cards. An unexpected and disheartening blow, to say the least. As the days turned into weeks, and then into an agonizing month, I finally received the long-awaited net banking login details. However, the elusive debit card remained just that - elusive. The ramifications of this ongoing delay have posed significant obstacles to the launch of my business, rendering me unable to access the substantial sum of 5 lakhs that lay locked within the account. Left with no other recourse, I felt compelled to escalate this dire matter to the consumer court in Aurangabad, a decision not made lightly but born out of sheer necessity. The sheer frustration and helplessness in the face of this ordeal have left an indelible mark on my experience. In the wake of this nightmarish saga, I am compelled to caution and implore others who may be considering this bank for their business endeavors. The arduous and disheartening journey I have traversed serves as a cautionary tale, underscoring the critical importance of comprehensive research and due diligence when selecting a banking partner.
H Harshita Bhalakia
166 days ago

Amazing responsible and dedicated…

I was blown away by the exceptional service provided by Madam Vaishali Gharat and Madam Priyanka at the Vasai West Manicpur branch. Their dedication and responsibility truly made my experience remarkable. From the moment I walked in, I was greeted with warmth and professionalism. Both Madam Vaishali and Madam Priyanka went above and beyond to ensure that all my needs were met. Their attention to detail and commitment to providing top-notch service were truly commendable. I was thoroughly impressed by their knowledge and willingness to assist me with any queries I had. Their friendly and approachable demeanor made me feel valued as a customer. It's rare to encounter such genuine care and dedication in today's fast-paced world, and I am grateful for the exemplary service they provided. I highly recommend the Vasai West Manicpur branch, thanks to the outstanding team led by Madam Vaishali and Madam Priyanka. Keep up the fantastic work!

Introduction

Kotak.com is a comprehensive online marketplace that offers a wide range of products and services to meet the needs of today's consumers. With a mission to simplify banking, investing, and shopping for its customers, the platform offers a seamless user experience that caters to a diverse set of needs.

Pros and Cons

Pros:
  • Wide range of products and services
  • User-friendly interface
  • Competitive pricing
  • Variety of payment options
  • Good customer support
Cons:
  • Some products are only available in select regions
  • Shipping costs can be high for certain items

User Experience

Navigating through the website is straightforward, and users can easily browse through the different categories to find what they need. The platform also offers secure and convenient payment options, and the customer support team is responsive and helpful.

Pricing and Value for Money

Kotak.com offers competitive pricing on its products and services, making it an affordable option for those looking to save money. The platform also offers value for money as it provides a wide range of quality products that cater to different budgets and interests.

Alternatives

There are many other online marketplaces that offer similar products and services to Kotak.com, such as Amazon, Flipkart, and Walmart. However, Kotak.com stands out for its focus on banking and investing, which sets it apart from its competitors.

Customer Service

The customer service team is responsive and helpful, and they are available via phone, email, or chat. They are also quick to resolve any issues that customers may have, making for a positive experience.

Product Quality and Selection

Kotak.com offers a wide range of products and services that cater to different needs, interests, and budgets. The platform also ensures that all products meet high-quality standards, making it a reliable option for consumers.

Website Usability

The website is easy to navigate, and users can quickly find what they need with the help of the powerful search functionality. Additionally, the platform is mobile-friendly, allowing users to shop on the go.

Returns and Exchanges

In case of returns and exchanges, Kotak.com follows a clear and transparent policy. Customers can initiate a return or exchange request by contacting customer support, and the team will guide them through the process.

Promotions and Discounts

Kotak.com offers regular promotions and discounts, allowing customers to save money on their purchases. Additionally, the platform has a loyalty program that rewards customers for their continued support.

Reputation

Kotak.com has a positive reputation in the market, thanks to its focus on providing high-quality products and services, as well as its customer-centric approach.

Payment Options

Kotak.com offers a variety of payment options, including credit/debit cards, online banking, and mobile wallets. This makes it convenient for customers to make payments in a secure and hassle-free manner.

Loyalty Programs

Kotak.com has a loyalty program called Kotak Rewardz that rewards customers for their purchases. Customers can earn reward points, which can be redeemed for discounts, cashbacks, or other benefits.

Customer Reviews

Customer reviews on various platforms are generally positive, with customers praising the platform's ease of use, product quality, and customer support.

Community Involvement

Kotak.com is actively involved in the community and supports various initiatives to give back to society. This has helped the platform build a positive image and gain customer loyalty.

Shipping and Costs

Kotak.com offers shipping services in select regions, and the costs may vary depending on the size and weight of the product. However, the platform ensures timely and efficient delivery, making it a reliable option for online shoppers.