Users Voice for Koveaudio

90% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
Pie Chart Review Representation for Koveaudio
Koveaudio Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 2.7 4.8 4.1 1 2.2
Oct 2022 2.8 5 4.8 3.9 1 1.4
Nov 2022 5 1 4.9 4.1 1 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.9 4.8 3 1.5 1.3
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koveaudio.com

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Detailed Koveaudio Review by

Introduction

KoveAudio.com is a well-known online store that offers high-quality audio products at reasonable prices. Founded in 2011, the company has quickly become a trusted source for speakers, headphones, and other audio devices. With a wide range of products to choose from and an easy-to-use website, KoveAudio has attracted a loyal following of customers from around the world.

Pros and Cons

Pros:
  • High-quality audio products
  • Reasonable prices
  • Easy-to-use website
  • Fast shipping
Cons:
  • Limited selection compared to some competitors
  • No physical store locations

User Experience

The KoveAudio website is user-friendly and easy to navigate, with clear descriptions and images of each product. The checkout process is straightforward, and customers can easily track their orders online. Additionally, the company offers fast shipping and excellent customer service, making for a positive user experience overall.

Pricing and Value for Money

KoveAudio offers competitive prices on their audio products, making them an excellent value for money. Additionally, the company frequently offers special promotions and discounts to help customers save even more.

Alternatives

Alternative audio stores include Best Buy and Amazon, both of which offer a wider selection of products but may have higher prices.

Customer Service

KoveAudio has an excellent customer service team, who are always available to answer questions and assist with any issues. Customers can contact the company by phone or email, and the support team is known for their fast and friendly service.

Product Quality and Selection

KoveAudio offers a wide range of high-quality audio products, including Bluetooth speakers, noise-canceling headphones, and more. While their selection may not be as extensive as some competitors, all products are carefully chosen for their quality and performance.

Website Usability

The KoveAudio website is well-designed and easy to navigate, with clear product descriptions and images. Customers can easily search for products by category, brand, or keyword, and the checkout process is simple and straightforward.

Returns and Exchanges

KoveAudio offers a hassle-free return policy, allowing customers to return any product within 30 days of purchase for a full refund or exchange. Additionally, the company offers a one-year warranty on all products, giving customers peace of mind when making a purchase.

Promotions and Discounts

KoveAudio frequently offers special promotions and discounts, including deals on new products, free shipping, and more. Customers can sign up for the company's email newsletter to stay up-to-date on the latest promotions.

Reputation

KoveAudio has built a solid reputation as a trusted source for high-quality audio products. With a 4.6-star rating on Trustpilot, the company has many satisfied customers who praise their excellent customer service, fast shipping, and easy-to-use website.

Payment Options

KoveAudio accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay using PayPal or Amazon Pay for added convenience.

Loyalty Programs

KoveAudio does not currently offer a loyalty program, but customers can sign up for the company's email newsletter to receive special promotions and discounts.

Customer Reviews

Customers rave about KoveAudio's high-quality products and excellent customer service. Many praise the company's quick shipping, easy-to-use website, and hassle-free return policy.

Community Involvement

KoveAudio is committed to giving back to the community and frequently donates a portion of their profits to various charities and non-profit organizations.

Shipping and Costs

KoveAudio offers fast and affordable shipping options, with free shipping on orders over $35. International shipping is also available, although costs may vary depending on the destination.

Koveaudio Recent User Reviews

User Rating

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Reviewer Name: Dawn Cornell

Review Submission Date: 2022-11-23

Review Title: Today Show watcher
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Review Description: NBC showcased this item on the Today Show under Steals and Deals. Yep, got taken. Oh I got a delivery but they sent dog waste bags. If it wasn’t so sad that I lost $80…it would be funny. But our 21year old grandson will not appreciate dog poop bags like he would the speaker. This company should be shut down. 5 emails and I never got it resolved. NBC should also research vendors more completely before offering them on national TV. Steals and Deals? Let’s just call this what it is…a steal.

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Reviewer Name: Aileen Martinez

Review Submission Date: 2022-08-21

Review Title: Terrible Shipping/Order Confirmation
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Review Description: Purchased speakers on 8/5 and never got an order confirmation but was charged. Emailed them after a few days letting them know and they gave me a Fedex link that doesn’t work. So I emailed them again after the day they responded my speaker would arrive (8/17) and it never arrived. I let them know that I never received my items and they just said my email would be forwarded to another department with no other communication after that.

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Reviewer Name: Sandi Kroenke Foster

Review Submission Date: 2022-06-23

Review Title: I purchased 2 Kove speakers in June…
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Review Description: I purchased 2 Kove speakers in June 2021 one for myself and one for my son. My sons quit working, I emailed customer service ( the only way to contact them) after a few days I received an email with a possible solution After trying the solution the speaker is still not working. I promptly emailed back to see the next step in fulfilling my warranty. Many days, and several emails later the company has not responded.

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Reviewer Name: John Florek

Review Submission Date: 2022-06-01

Review Title: Commuter 2 doesn't live up to the hype.
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Review Description: I bought a commuter 2 and after about 10 months the bottom speaker kept turning off after a few minutes. I contacted customer support and they replaced it. About 10 months later the same thing happened again. I contacted customer service again and was told that the provided me a a replacement as a courtesy and that the original was now out of warranty. I wrote a review on the Kove website similar to the above message and they removed it. I think they know there is a problem with them but don't want to address it.

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Reviewer Name: john mcneill

Review Submission Date: 2022-01-24

Review Title: I ordered a pair of Kove speakers
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Review Description: I ordered a pair of Kove speakers. The sound was not good at all and the Blue Tooth connectivity was difficult at best. A 30 day warranty comes with the speakers and when we tried to return within that 30 day period, they would not send us a return label and then, when numerous calls and emails, they ignored our requests altogether. It makes me think the company has liquidity issues when they can't refund a $150 speaker in the warranty period. I would not purchase equipment or deal with Kove.

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Reviewer Name: Antonio Allen

Review Submission Date: 2022-01-11

Review Title: Worst customer service ever
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Review Description: Worst customer service ever. Continuously emailing them keep getting the same generic automated message. And they end up closing my ticket within the same day and no real answers. It’s been 5 months Kove where is my purchase?

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Reviewer Name: Cory Barnett

Review Submission Date: 2022-01-06

Review Title: Customer NO service
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Review Description: Customer NO service. Would never buy from them again.

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Reviewer Name: Kye Borden

Review Submission Date: 2021-12-30

Review Title: I placed a order and it didn't come
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Review Description: I placed a order and it said it would take 2-5 business days and that it would ship after christmas. I email'd them to get ANY update on my order and they haven't responded to me at all. I paid $20 in shipping and this is what I get...

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Reviewer Name: Jessica Glover

Review Submission Date: 2021-12-27

Review Title: If I could give negative stars I would
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Review Description: If I could give negative stars I would. I have not received my 3 speakers in my Orders #KS174868 and #KS174775. I got an email saying I would be refunded if I wanted and I responded that I would. They were ordered November 5, 2021. I then received an email saying all orders were delivered to me. I never received one item. I just want my money back. These were intended to be gifts. I no longer wish to receive these nearly 3 months later. I need a refund. Do not order.

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Reviewer Name: Kara Saly

Review Submission Date: 2021-12-24

Review Title: Where is my purchase???
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Review Description: I placed an order on December 4. I have sent multiple messages to the customer service email requesting information on my order. I keep getting standard emails with NO INFORMATION. I just want to know where my order is. The latest email stated I should receive an email shortly from fulfillment. I am not even sure what that even means. It was a Christmas gift, but I had to go out and purchase something else so the person actually had something to open. Extremely disappointed in this purchase.