Users Voice for Kukoonrugs
4% users rated Poor
2% users rated Average
2% users rated Very Good
92% users rated Excellent
Rate Kukoonrugs Coupons Store
| Sep 2022 | 4.9 | 1.2 | 2.3 | 4.5 | 1 | 1.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 4.8 | 1.3 | 3.6 | 4 | 1 | 2.8 |
| Nov 2022 | 4.7 | 1.4 | 5 | 4.2 | 1 | 2 |
| Dec 2022 | 5 | 5 | 1.8 | 5 | 5 | 5 |
| Mar 2023 | 4.6 | 1.4 | 5 | 4.1 | 1.5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Kukoonrugs Review by Aisha Bachlani
Introduction
Kukoonrugs.com is a UK-based online retailer that offers a wide selection of area rugs, runners, and doormats. The company boasts a vast inventory of rugs that cater to every taste and budget, from traditional and contemporary to shaggy and animal prints.Pros and Cons
Pros:- Kukoonrugs.com offers a wide selection of rugs at competitive prices.
- The website is easy to navigate, with intuitive search and filtering options.
- The company provides free shipping on all orders within the UK.
- Kukoonrugs.com has excellent customer service and a 14-day return policy.
- The company does not offer international shipping.
- Some customers have reported quality issues with the products received.
User Experience
Kukoonrugs.com has a user-friendly website design that allows customers to search and filter products by color, size, material, and style. The company provides detailed product descriptions, high-quality images, and customer reviews to help users make informed buying decisions.Pricing and Value for Money
Kukoonrugs.com offers rugs at competitive prices, with discounts of up to 60% off retail prices. The company provides a price match guarantee, and customers can take advantage of seasonal sales and promotions to save even more. Overall, Kukoonrugs.com offers good value for money.Alternatives
Some alternatives to Kukoonrugs.com include Wayfair, Amazon, and RugsUSA. These companies offer a similar selection of rugs at competitive prices.Customer Service
Kukoonrugs.com has an excellent customer service team that is responsive to inquiries and issues. The company provides a 14-day return policy and offers free returns for customers within the UK.Product Quality and Selection
Kukoonrugs.com offers a vast selection of rugs that cater to every taste and budget. However, some customers have reported quality issues with the products received.Website Usability
Kukoonrugs.com has an intuitive and user-friendly website design that offers easy navigation and filtering options. The company provides detailed product descriptions, high-quality images, and customer reviews to help users make informed buying decisions.Returns and Exchanges
Kukoonrugs.com offers a 14-day return policy and free returns for customers within the UK. The company provides detailed instructions on how to initiate a return or exchange and provides a prepaid shipping label for easy returns.Promotions and Discounts
Kukoonrugs.com offers seasonal sales and promotions that allow customers to save up to 60% off retail prices. The company also provides a price match guarantee.Reputation
Kukoonrugs.com has a good reputation for offering a wide selection of rugs at competitive prices. The company has excellent customer service and a 14-day return policy.Payment Options
Kukoonrugs.com accepts payments via credit card, PayPal, and Klarna.Loyalty Programs
Kukoonrugs.com does not offer a loyalty program at this time.Customer Reviews
Kukoonrugs.com has generally positive customer reviews, with many customers praising the company's wide selection of rugs and excellent customer service. Some customers have reported quality issues with the products received.Community Involvement
Kukoonrugs.com does not have any community involvement programs at this time.Shipping and Costs
Kukoonrugs.com offers free shipping on all orders within the UK. The company ships orders via Royal Mail or DPD, with delivery times ranging from 2-7 business days. The company does not offer international shipping.Kukoonrugs Recent User Reviews
Duration
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Reviewer Name: Mary Frawley
Review Submission Date: 2022-12-20
Review Title: I love this rug so much
Review Submission Date: 2022-12-20
Review Title: I love this rug so much
Review Description: I love this rug so much. It's of high quality but very affordable. The grey colour is fab and looks great in front of my stove. Great value and arrived very quickly too
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Reviewer Name: gill harcombe
Review Submission Date: 2022-12-20
Review Title: Beautiful rugs .
Review Submission Date: 2022-12-20
Review Title: Beautiful rugs .
Review Description: Beautiful rugs .. great price and brilliant service. When every other company seems to be letting us down your deliveries were remarkably quick. Iam thrilled with my 3 lovely rugs and have been recommending you to my friends!
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Reviewer Name: steph g
Review Submission Date: 2022-12-20
Review Title: Lovely, but…
Review Submission Date: 2022-12-20
Review Title: Lovely, but…
Review Description: I love the look and feel of this rug, it’s squishy and warm underfoot too.Unfortunately it’s shedding like crazy, it and my hoover are not getting along very well at all.
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Reviewer Name: Della
Review Submission Date: 2022-12-20
Review Title: I really enjoy doing business with you
Review Submission Date: 2022-12-20
Review Title: I really enjoy doing business with you
Review Description: I really enjoy doing business with you, from start to finish sales team to delivery were first class . Looking forward to shopping with you again.
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Reviewer Name: Edwina Carroll
Review Submission Date: 2022-12-20
Review Title: Returns policy disappointing
Review Submission Date: 2022-12-20
Review Title: Returns policy disappointing
Review Description: Returns policy does not allow you to return an item if its a clearance rug, i purchased a rug on clearance (most of them are) and contacted customer care as it was too small for the area. I asked if I could return it for a bigger size and was told no because of your policy so disappointed with the service from that point of view
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Reviewer Name: carol hale
Review Submission Date: 2022-12-20
Review Title: As usual spot on service
Review Submission Date: 2022-12-20
Review Title: As usual spot on service
Review Description: As usual spot on service, my first order was lost in the post and a second was sent out immediately, I love the huge choice of rugs on offer and so many unique styles, it’s my go to shop whenever a room needs a face lift so I always recommend them to friends and family, keep up the good work Kukoon.
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Reviewer Name: Ms Marie Marsh
Review Submission Date: 2022-12-20
Review Title: Great selection of rugs reasonably…
Review Submission Date: 2022-12-20
Review Title: Great selection of rugs reasonably…
Review Description: Great selection of rugs reasonably priced. No problem ordering and fast delivery. Super rug that's exactly as it said in the website. Highly recommended.
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Reviewer Name: Majella Moynihan
Review Submission Date: 2022-12-20
Review Title: Excellent service as always from…
Review Submission Date: 2022-12-20
Review Title: Excellent service as always from…
Review Description: Excellent service as always from KukoonRugs.com. This was my third or maybe fourth time to buy rugs from Kukoon (in fact all my rugs are from here) as they are super affordable and excellent quality. Ordering online is easy and straightforward and delivery is really quick. Would highly recommend you check them out next time you need a rug.
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Reviewer Name: Alison M
Review Submission Date: 2022-12-20
Review Title: cut to size mud catcher door…
Review Submission Date: 2022-12-20
Review Title: cut to size mud catcher door…
Review Description: Bought the cut to size mud catcher door rug. It came quickly. It is thin, which is fine for me. Cuts easily and grips well to vinyl flooring without curling or puckering at the edges.
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Reviewer Name: Clarisse Torres
Review Submission Date: 2022-12-19
Review Title: First time ordering from them and the…
Review Submission Date: 2022-12-19
Review Title: First time ordering from them and the…
Review Description: First time ordering from them and the items arrived on time eventhough it was black friday. Rugs quality are superb! Might be ordering again in the future
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