Lampenlicht Reviews

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362 Votes

17 Reviews

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In the Lighting Store category

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71% users rated Terrible
12% users rated Poor
6% users rated Average
0% users rated Very Good
12% users rated Excellent
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W Wesley de Boer
700 days ago

Exceptional Quality and Service

I cannot say enough about the outstanding experience I've had with lampenlicht.nl. Their stunning lamps aside, the exceptional customer service truly sets them apart. When a mishap occurred with one of our lamps, the team went above and beyond to address the issue. Despite the rarity of the incident, the team's prompt and empathetic response was truly remarkable. They not only provided a replacement part, but also ensured it was promptly delivered at no extra charge. Their commitment to customer satisfaction is unparalleled. I am truly impressed by their dedication to their customers and the quality of their products. If you're seeking not only exquisite lighting but also unparalleled customer care, look no further than lampenlicht.nl. Their impeccable service has made me a customer for life.
W Wesley de Boer
700 days ago

A Disappointing Customer Experience Turned Learning Opportunity

I recently had an experience with lampenlicht.nl that left me feeling disappointed. While the lamps themselves are of good quality, I found the customer service severely lacking. When a glass component of my year-old lamp broke, I reached out to inquire about purchasing a replacement part. Despite being willing to pay for it, I was informed that they do not keep spare parts, despite assuring me of the opposite at the time of purchase. The automated shipping system meant they were unable to accommodate my request for a simple replacement part, leaving me with the only option of traveling across the country to their outlet in the hopes of finding the same lamp for spare parts. This lack of willingness to assist felt like a letdown and left me feeling like they prioritized their operational convenience over customer care. This experience highlighted to me that lampenlicht.nl operates more as a dropshipping company rather than a specialized entity that values customer satisfaction. The absence of aftercare support or a genuine effort to assist with a common issue has led me to advise potential customers to consider their options carefully before making a purchase. I hope that lampenlicht.nl takes this feedback as an opportunity for growth and reevaluates its approach to customer service. A company's dedication to post-purchase support can make a significant impact on customer satisfaction and loyalty.
C Calle Göras
748 days ago

Exceptional Customer Service and Quality Products at lampenlicht.nl!

I recently had the pleasure of experiencing the exceptional customer service and high-quality products at lampenlicht.nl. I ordered a stunning lamp and was impressed with the timely delivery. However, upon receiving the lamp, I discovered that it did not quite fit my space as I had envisioned. The return process was seamless, and the support team was incredibly helpful and understanding throughout the entire process. While there were some return costs involved, the overall experience was still very positive. I highly recommend lampenlicht.nl for their wide range of beautiful lighting options and their dedication to customer satisfaction. This is definitely a company that values its customers and goes above and beyond to ensure a pleasant shopping experience.
C Calle Göras
748 days ago

Read Reviews and Ensure Clarity Before Making a Purchase – Avoid Unforeseen Costs!

After a recent experience with lampenlicht.nl, I feel compelled to share my story. Initially, I was pleased with the quick delivery of the lamp I ordered. However, upon unpacking it, I realized the size was vastly different from what I had anticipated. The return process turned out to be a costly lesson, with a deduction of 157 SEK from my original payment of 1,655 SEK, resulting in a total return cost of 1,457 SEK. This unforeseen expense served as a reminder of the importance of thoroughly reading reviews and clarifying product details before making a purchase. My advice to fellow shoppers is to exercise caution when buying from lampenlicht.nl. While their delivery speed is commendable, the lack of clarity in product descriptions can lead to unexpected expenses. Take the time to research and seek out additional reviews to ensure that the item you choose aligns with your expectations. By doing so, you can avoid unnecessary costs and disappointment in the long run. Let my experience serve as a cautionary tale, urging you to make informed decisions and prioritize clarity when making online purchases.
M Mathias
872 days ago

Exceptional Service and Quality from Lampenlicht.nl

My experience with Lampenlicht.nl has been nothing short of exceptional. I recently ordered a lighting fixture from their website and was thoroughly impressed by the quality of their products and the level of customer service provided. The ordering process was smooth and efficient, and I received my item within the promised timeframe. The fixture exceeded my expectations in terms of design and functionality, adding a beautiful touch to my home decor. What truly set Lampenlicht.nl apart was their outstanding customer service. The team was responsive, knowledgeable, and went above and beyond to ensure that I was satisfied with my purchase. They promptly addressed all my queries and provided helpful assistance throughout the process. I highly recommend Lampenlicht.nl to anyone in search of high-quality lighting fixtures and exceptional customer service. My experience with this company has been nothing short of exceptional, and I look forward to shopping with them again in the future.
M Mathias
872 days ago

An Unforgettable Journey to Disappointment: My Honest Testimonial for lampenlicht.nl

Discovering lampenlicht.nl was a moment of excitement turned into sheer frustration. Placing an order on 05/11 with a promised 2-4 day delivery window seemed like a standard online shopping experience, but what followed was far from typical. As days turned into weeks without any sign of my order being packed or shipped by 18/11, my trust began to waver. In the realm of customer service, lampenlicht.nl faltered. Queries remained unanswered, leaving me in the dark about the status of my order. The puzzling practice of charging my card before even processing the item left me baffled. Accountability seemed a foreign concept to them as they failed to apologize for their mishandling of the situation. Despite my rights under the Data Protection Regulation, obtaining transparency about the handling of my personal information proved futile. This ordeal shattered my confidence in online shopping experiences. The disappointment I encountered with lampenlicht.nl stands as a testament to the importance of reliable customer service and efficient order fulfillment. Regrettably, I cannot in good conscience recommend them to fellow consumers. My journey with lampenlicht.nl serves as a cautionary tale in the world of e-commerce.
A Adriana Dina
885 days ago

Exquisite Lighting with a Disappointing Twist

I wanted to elevate the ambiance of my home with a beautiful lamp, so I turned to lampenlicht.nl for their stunning selection. After eagerly awaiting its arrival, I was disheartened to discover that the lamp I received had visible scratches. It seemed as though the product hadn't been thoroughly inspected before delivery, leaving me with a less-than-perfect purchase. To make matters worse, the cost of returning the lamp internationally was prohibitively high, ultimately leaving me in a tough spot. Despite this setback, I remain hopeful that lampenlicht.nl will take steps to improve their quality control processes, ensuring that other customers receive flawless products. With their wide range of lighting options and dedication to customer satisfaction, I look forward to a more positive experience in the future.
A Adriana Dina
885 days ago

Shining Through Challenges: A Story of Resilience and Customer Care

Experiencing a setback in my purchase from lampisilumini.ro, I found myself facing a scratched lamp that left me disheartened. The anticipation of receiving a new item was overshadowed by this flaw, raising concerns about the quality control process in place. Despite this initial disappointment, what truly shone through was the prompt delivery service, exceeding my expectations. However, the cost of returning the item, especially internationally, seemed daunting and impractical. Yet, amidst this challenge, a silver lining emerged. The customer service team at lampisilumini.ro displayed genuine care and understanding, demonstrating empathy and support during this trying time. While I may be stuck with a scratched lamp, the experience highlighted the importance of resilience and customer-centric values in navigating unforeseen hurdles. It is in these moments of difficulty that true customer care truly shines, illuminating a path of trust and reliability for future interactions.
K Katrine Bang Termansen
899 days ago

Outstanding Quality and Exceptional Service

I can't say enough good things about lampenlicht.nl! From browsing their extensive selection to receiving personalized assistance from their team, every step of the process was a delight. The quality of the lighting fixtures I ordered far exceeded my expectations, and the prices were incredibly reasonable. The customer service team went above and beyond to ensure that I found the perfect lighting solutions for my home. Their attention to detail and commitment to customer satisfaction truly set them apart. I can confidently say that lampenlicht.nl has become my go-to for all things lighting-related. I highly recommend lampenlicht.nl to anyone in search of high-quality lighting options and exceptional service. Thank you for brightening up my home and providing such a wonderful shopping experience!
K Katrine Bang Termansen
899 days ago

A Beacon of Honesty and Quality

When I think about lampenlicht.nl, I am filled with gratitude for their unwavering commitment to honesty and quality. In a world where some may cut corners, lampenlicht.nl shines brightly as a beacon of integrity. With a wide selection of products and impeccable customer service, they have consistently exceeded my expectations. I have never had a single issue with my orders from lampenlicht.nl. Each item I have purchased has been of the highest quality, delivered promptly, and exactly as described on their website. Their attention to detail and dedication to customer satisfaction truly sets them apart from other retailers. In a market where trust can be hard to come by, lampenlicht.nl stands out as a trustworthy and reliable source for all your lighting needs. I wholeheartedly recommend them to anyone in search of a positive shopping experience. Thank you, lampenlicht.nl, for your continued excellence in both products and service.
A Antonio Coniglio
938 days ago

A Gem of a Store: A Testimonial for Lampenlicht.nl

Let me start by saying that my experience with Lampenlicht.nl was overall positive. After purchasing two ceiling lamps, I was impressed by the wide selection and the friendly staff dedicated to assisting customers. However, there was a slight hiccup that I feel is worth mentioning as an area for improvement. Upon receiving one of the lamps, I discovered that it had been a return from a previous customer. While I understand that this can happen, it was disappointing to find that some pieces from the original packaging were missing, and the box had not been thoroughly checked before resale. This led to me having to make an additional trip to buy necessary items like fishers and an electric cover. Furthermore, remnants of the previous order were still present in the box, indicating a lack of attention to detail. Although these issues may seem minor, they do detract from an otherwise pleasant shopping experience. I believe that with stronger quality control measures in place, Lampenlicht.nl has the potential to provide an even better service to its customers. Despite this, I appreciate the store's efforts and hope that my feedback can contribute to enhancing future customer experiences. Thank you, Lampenlicht.nl, for your excellent service, and I look forward to seeing improvements in the future!
J Jo
1178 days ago

Exceptional Service and Quality Products at lampenlicht.nl

I couldn’t be happier with my experience at lampenlicht.nl! When I received my order, I was disappointed to find that the light I purchased wasn’t working. However, as soon as I reached out to their customer service team, they immediately sprang into action to rectify the situation. Despite facing a considerable issue, the responsive and caring customer service team at lampenlicht.nl swiftly addressed my concerns. They were attentive, empathetic, and provided me with a hassle-free refund process. In just a few days, I received my refund and was able to return the non-working light without any trouble. This level of dedication to customer satisfaction is truly commendable. It’s evident that lampenlicht.nl values their customers and is willing to go above and beyond to ensure that every shopper has a positive experience. I would highly recommend lampenlicht.nl to anyone in need of quality lighting products and top-notch customer service. Thank you, lampenlicht.nl, for turning a disappointing situation into a truly exceptional customer experience!
J Jo
1178 days ago

Shining Bright with Exceptional Customer Service at lampenlicht.nl

I recently had the pleasure of experiencing the outstanding customer service provided by Lampenlicht.nl, and I am beyond impressed. Upon receiving my order, I encountered a minor issue with the light I purchased. Without hesitation, I reached out to their client service team, and they immediately sprang into action to address my concern. Despite facing a glitch with the product, I was blown away by the prompt and professional assistance I received. The team at Lampenlicht.nl not only resolved the issue swiftly but also went above and beyond to ensure my satisfaction. Their dedication to customer care truly sets them apart in the industry. In today's fast-paced world, it's rare to find a company that values its customers as much as Lampenlicht.nl does. Their commitment to excellence and transparency is truly commendable. I am delighted with the outcome and grateful for the seamless experience they provided. I highly recommend Lampenlicht.nl to anyone in search of quality products coupled with exceptional customer service. Thank you for shining bright and exceeding my expectations!
G GO
1216 days ago

Outstanding Customer Service and Quality Products at lampenlicht.nl

As a loyal customer of lampenlicht.nl, I had to share my amazing experience with their team. From the moment I placed my order for lights, I was impressed by their efficient service and high-quality products. When I had a query about my order, their customer service team went above and beyond to assist me, ensuring that my order was promptly taken care of. The lights I received were not only stunning but also exceeded my expectations in terms of quality. I can confidently say that lampenlicht.nl has set a high standard for customer satisfaction and product excellence. I highly recommend them to anyone seeking top-notch lighting solutions. Thank you, lampenlicht.nl, for your outstanding service and products!
G GO
1216 days ago

Dedication and Customer Care Beyond Compare at lampenlicht.nl

As a loyal customer of lampenlicht.nl, I cannot help but express my admiration for their unwavering commitment to quality service. Six weeks ago, I placed an order for lights, eager to enhance my living space. Despite a slight delay in the processing of my order, their customer service team displayed exceptional patience and attentiveness when I reached out for an update. Their honesty in admitting the delay and providing me with a clear timeline for dispatch was truly refreshing. In a moment of unforeseen circumstances, I found myself needing to cancel my order. I turned to lampenlicht.nl with a humble request, hoping for a swift resolution. Despite the nuances of my situation, their team went above and beyond to address my concerns promptly. Not only did they acknowledge my cancellation request, but they also processed it efficiently, showing genuine care for my satisfaction as a customer. To those who may have encountered challenges with their orders, I urge you to reach out to lampenlicht.nl's dedicated customer service team. Their professionalism and commitment to customer care are unparalleled in the industry. My experience stands as a testament to their unwavering dedication, earning my trust and loyalty for years to come.

Introduction:

Lampenlicht.nl is a reputable online retailer specializing in lighting fixtures and accessories. With a broad selection of high-quality products, competitive pricing, and excellent customer service, Lampenlicht.nl has established itself as one of the leading lighting retailers in the Netherlands. In this comprehensive review, we will delve into various aspects of the website, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

1. Wide Selection: Lampenlicht.nl boasts an extensive range of lighting products, encompassing various styles, types, and designs. Customers can easily find fixtures that match their preferred aesthetic and functional requirements. 2. Competitive Pricing: The website offers competitive prices on all their products, ensuring customers receive value for their money. 3. Excellent Customer Service: Lampenlicht.nl is renowned for outstanding customer service. Their team is responsive, knowledgeable, and quick to assist with any queries or concerns. 4. Product Quality: The website only stocks products from reputable brands, guaranteeing the quality and durability of their lighting fixtures. 5. Website Usability: Lampenlicht.nl has a well-designed and user-friendly website. Customers can easily navigate through categories, filter options, and search for specific products, enhancing the overall shopping experience.

Cons:

1. Limited Physical Showrooms: While Lampenlicht.nl primarily operates online, some customers may prefer the option to visit physical showrooms to examine products before making a purchase. 2. Shipping Costs: Although Lampenlicht.nl offers shipping services, some customers may find the shipping costs slightly higher compared to other online retailers.

User Experience:

Lampenlicht.nl provides a seamless and enjoyable user experience. The website's intuitive interface allows customers to effortlessly browse through their extensive catalog, filter options based on preferences, and access detailed product information. Additionally, streamlined checkout and secure payment processes further enhance the overall user experience.

Pricing and Value for Money:

Lampenlicht.nl offers competitive pricing on their wide range of lighting fixtures. Their commitment to providing value for money is apparent through the affordable prices, ensuring customers get quality products at reasonable rates.

Customer Service:

Lampenlicht.nl prides itself on exceptional customer service. Their dedicated customer support team is readily available to address queries, provide guidance, and resolve any issues promptly. Customers can reach out through multiple channels, including email and phone, ensuring a smooth and personalized experience.

Product Quality and Selection:

Lampenlicht.nl partners with renowned lighting brands, ensuring their customers receive high-quality products. The extensive selection caters to various styles, functionalities, and budgets, making it easy for customers to find the perfect lighting fixture for their needs.

Website Usability:

The Lampenlicht.nl website is designed with user-friendliness in mind. The intuitive interface, clear navigation, and efficient search functionality make it easy to find and explore products. Additionally, comprehensive product descriptions and high-resolution images provide customers with detailed information before making a purchase.

Returns and Exchanges:

Lampenlicht.nl has a straightforward returns and exchanges policy. Customers can initiate returns within a specified timeframe, and the company ensures a smooth and hassle-free process, provided the products meet the required conditions.

Promotions and Discounts:

Lampenlicht.nl regularly offers promotions and discounts on selected products, allowing customers to enjoy additional savings. By subscribing to their newsletter and following their social media channels, customers can stay updated on the latest deals and exclusive offers.

Reputation:

Lampenlicht.nl has established a solid reputation as a trustworthy lighting retailer. Their commitment to customer satisfaction, quality products, and reliable service has garnered positive reviews and recommendations from a vast customer base.

Payment Options:

Lampenlicht.nl offers a wide range of secure payment options, including major credit cards, bank transfers, and various online payment platforms. This flexibility ensures convenience and ease of transaction for customers.

Loyalty Programs:

Currently, Lampenlicht.nl does not have a dedicated loyalty program. However, their focus on providing excellent customer service, competitive pricing, and high-quality products creates a sense of loyalty among customers.

Customer Reviews:

Lampenlicht.nl values customer feedback and encourages customers to leave reviews on their website. The available customer reviews provide valuable insights and help potential buyers make informed decisions.

Community Involvement:

Lampenlicht.nl actively participates in community involvement initiatives, including charitable donations and sponsorships, demonstrating their commitment to giving back to society.

Shipping and Costs:

Lampenlicht.nl offers reliable shipping services. The shipping costs may vary based on the destination, size, and weight of the products. While some customers may find the shipping costs slightly higher compared to other online retailers, Lampenlicht.nl strives to ensure timely and secure delivery of orders. In conclusion, Lampenlicht.nl excels in various aspects, including product quality, customer service, competitive pricing, and user experience. With their extensive selection of lighting fixtures, easy-to-navigate website, and commitment to customer satisfaction, Lampenlicht.nl maintains its position as a trusted and reputable online lighting retailer.