Lascana Reviews

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20 Reviews

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In the Swimwear Store category

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10% users rated Average
5% users rated Very Good
10% users rated Excellent
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Y Yvonne Weenink
100 days ago

From Disappointment to Delight: My Lascana Experience

As I eagerly unwrapped my order from Lascana.nl, excitement turned to disappointment as I discovered that all the tags had been snipped off. My initial joy quickly waned. I reached out to their customer service team to express my dismay. To my surprise, they responded swiftly and with genuine concern for my experience. Lascana not only apologized for the oversight but they went above and beyond to make things right. They offered me a replacement and a heartfelt apology for the inconvenience caused. This level of care and attention to customer satisfaction truly impressed me. Their prompt resolution and dedication to customer service transformed my disappointment into delight. I couldn't be happier with the outcome and I'm grateful for their exceptional service. Thank you, Lascana, for showing that customer satisfaction is truly your top priority!
J Jantine Dijkstra
132 days ago

A Lifesaver in Times of Need: My Experience with Lascana.nl

When I purchased a swimsuit from Lascana.nl, little did I know the rollercoaster ride I was in for. The fabric of the swimsuit had a peculiar behavior – it would curl outward at the front when wet. Dissatisfied, I reached out to their customer service, hoping for a resolution. They agreed to exchange the item at no extra cost, which was a relief. However, weeks turned into months with no progress. Frustrated, I contacted them again only to find out that the exchange hadn't been processed, and to top it off, the discount I initially received was no longer applicable. After placing a new order, the replacement swimsuit arrived promptly and fit perfectly. I promptly returned the faulty one, only to realize that I now owed additional charges due to the discount being void. Despite making the payment immediately, I received repeated reminders for the extra fees, causing unnecessary stress. Each interaction lacked the sincerity of an apology, leaving me anxious about future mishaps. To my surprise, I recently discovered an unexpected "store credit" equivalent to the additional charges. While I appreciate the gesture, it wasn't something I had requested or expected. After a phone call to clarify the situation, I was assured that it would be resolved, although the lack of explanation or apology left me uneasy. My journey with Lascana.nl has been tumultuous, to say the least, but I remain cautiously optimistic. This experience has taught me to exercise caution and manage my expectations. I share my story as a word of caution to others and hope that improvements in communication and customer service will rebuild my dwindling trust in the brand.
B Bommel Bee
146 days ago

Absolutely Delighted!

My Experience with Lascana.nl Looking for cotton bras, I stumbled upon this website. The quality is superb, the colors are beautiful, and every style I liked was available. I've ordered 5 bras so far, and each one is of great quality and incredibly comfortable. The delivery was swift, and paying through the app was a breeze. If I were to nitpick, the only downside is that it takes 3 days for payments to be processed. When checking my payment overview, it still shows an outstanding amount even after I've paid. It was a bit alarming at first, but nothing major. Overall, I am thrilled with Lascana and will definitely be trying out their other products as well!
K Karlien
200 days ago

Unveiling the Truth: My Authentic Experience with Lascana’s Organic Cotton String

As a conscious consumer, I was drawn to Lascana's promise of organic cotton in their lingerie, specifically the string I purchased. However, my excitement quickly turned into disappointment when I discovered a discrepancy – the labels did not confirm the organic composition as advertised on their website. Feeling compelled to address this issue, I reached out to Lascana to clarify the situation. Regrettably, their response fell short of assurance, as they were unable to definitively confirm the authenticity of the organic cotton claim. This experience taught me the importance of transparency and integrity in the brands we trust. While I appreciate Lascana's aesthetic and style, the discrepancy in their product information has left me questioning the credibility of their organic cotton range. For fellow eco-conscious consumers, it's crucial to remain vigilant and advocate for clarity and accuracy in product details. My journey with Lascana serves as a reminder to prioritize authenticity and sustainability in our purchase decisions.
J Jerry
208 days ago

Unforeseen Charges, Unsent Reminders – A Disappointing Experience with Lascana.nl

Let me share my recent encounter with Lascana.nl. In August, I placed an order and opted for the convenience of paying afterwards. Unfortunately, amidst the hustle of daily life, I forgot to settle the payment. To my surprise, a bill arrived, accompanied by an extra charge of 5.55 euros. Strangely, I never received any reminder about the outstanding balance, which left me disgruntled by the sudden additional fee. Swiftly, I cleared the dues via iDeal and promptly requested the removal of my account through their chat service. However, my request hit a dead end as my payment was yet to be processed. This lack of flexibility and understanding left me feeling disappointed in the company's customer service policies. Following their response, I was eager to see how Lascana would address my concerns. Unfortunately, their reply only fueled my disappointment. Despite acknowledging my forgetfulness in paying on time, they justified their decision not to send reminders. Blaming spam folders for potential missed communications only added insult to injury. Lascana, if this is how you operate, by capitalizing on overlooked payments without proactive reminders, it reflects poorly on your integrity. Profiting from such oversight is not a sustainable business practice, and I urge you to reconsider your approach to customer relations. Disappointed and disheartened, I hope you reevaluate your policies for the sake of all your customers.
M Mar Van meurs
224 days ago

Transforming Disappointment into Delight: My Redemption Story with Lascana.nl

Sharing my recent experience with Lascana wasn't initially positive, but what followed truly turned things around. After leaving a less-than-satisfactory review, I was pleasantly surprised by their proactive response. A gentleman named Ricardo personally addressed the issue I had highlighted, acknowledging the misinformation provided to me. Specifically, the confusion arose around a €7.90 return fee for a single item, which was indeed incorrect. Lascana swiftly resolved this by not only rectifying the error but also ensuring that my returns were processed free of charge this time. This gesture of goodwill and customer care significantly improved my perception of their service. It's rare to encounter a company that not only acknowledges their shortcomings but also takes swift and effective action to make things right. I am grateful for this second chance at a positive experience with Lascana and commend their dedication to customer satisfaction. This episode serves as a reminder that genuine care and attention to detail can truly transform a disappointing situation into one of loyalty and trust. Thank you, Lascana, for turning my initial dismay into delight.
M Miss celeste hoogland
245 days ago

Lascana.nl – A Lesson Learned in Customer Care

As a passionate swimwear enthusiast, I couldn't contain my excitement when I stumbled upon Lascana.nl. Oh, how little did I know what lay ahead. With stars in my eyes, I eagerly ordered a bikini, only to be met with disappointment. The colors faded after just one wear, leaving me questioning the quality. But that was just the beginning. Trying to make things right, I opted for a replacement, only to receive a bill for it – a bill that shouldn't have existed under the guise of a warranty. Confusion turned into frustration as additional charges crept in, adding insult to the injury. Finally deciding it was time to part ways, I sent the entire bikini back, expecting a swift refund. Yet, here I am, nearly four weeks later, still waiting for that €150 reimbursement. The lack of urgency and efficiency in processing a simple return is both astounding and disappointing. A company of such stature should handle customer refunds with care, not indifference. The repetitive assurance to "look into the matter" rings hollow each time, as actions speak louder than words. Lascana.nl, you had me excited but left me disillusioned. Learn from this, folks – be cautious, be wise, and maybe, just maybe, look elsewhere for your swimwear needs.
C claudia houben
319 days ago

Belgian Customer’s Quest for Lascana Beauty: A Tale of Patience and Frustration

As a Belgian customer eager to order from Lascana.nl, I embarked on a journey that was both promising and perplexing. The allure of their products was undeniable, but my efforts to make a purchase for a substantial amount hit a snag that tested my resolve. Upon trying to place my order, I discovered that as a Belgian customer, the process required a phone call, as indicated on the website. What ensued was a disheartening encounter with a seemingly inept representative who left me feeling more puzzled than assisted. After being placed on hold for what felt like an eternity, I regrettably ended the call, feeling the company's profit motive slipping through their grasp. Despite this initial setback, I persevered and took to social media, reaching out to Lascana via Facebook Messenger. Surprisingly, it was Lascana Germany that responded, expressing a willingness to rectify the situation. However, contemplating the prospect of investing more time and effort in resolving the issue left me wondering if the beauty of their products was worth the hassle. Three weeks have passed since my initial attempt to make a purchase, highlighting the inefficiencies and lack of customer-centricity that marred my Lascana experience. This ordeal has left me disheartened and disillusioned with what I had hoped would be a seamless shopping experience. In conclusion, while Lascana's offerings may be enticing, the roadblocks encountered in the buying process have painted a picture of a lackluster and unresponsive sales platform. As a Belgian customer, my quest for Lascana beauty has been a rollercoaster of patience and frustration, ultimately labeling this venture as a disappointing and inefficient sales site.
D Denise
334 days ago

Unveiled Beauty: A Journey of Expectations

Embarking on my quest for the perfect swimsuit led me to lascana.nl. Enchanted by the allure of a stunning piece, I eagerly ordered. Alas, reality diverged from expectation; the fit strayed from the model's grace, the color darker than anticipated. Disheartened, I returned the garment, a decision fraught with waiting. Days turned to weeks, weeks to months, until finally, my refund found solace in my bank account. A cautionary tale, a lesson learned: tread carefully in these waters.
S Saskia
393 days ago

Heartfelt Redemption: Turning Disappointment into Delight

My experience with lascana.nl started off on the wrong foot, leading to a deep sense of disappointment. After initially trying to file a complaint on March 9th, I felt unheard and unattended. The item I received was damaged, yet returning it seemed like an impossibility. To add to the frustration, there was a lack of communication, leaving me puzzled by unexpected charges with no payment reminders in sight. Despite these hurdles, a glimmer of hope emerged when I reached out to their customer service team. What followed was a remarkable transformation of my experience. Their swift response and genuine empathy turned my disappointment into a sense of delight. The resolution they provided not only rectified the issue but also restored my faith in their commitment to customer satisfaction. Today, I stand amazed by the power of genuine customer care. My heartfelt gratitude goes out to the team at lascana.nl for going above and beyond to make things right. This redemption story is a testament to the value of exceptional service and the lasting impact it can have on customers. Thank you for turning a challenging situation into a memorable example of customer-centric excellence!
M Mieke
425 days ago

From Weekend Order to Wednesday Arrival: My Seamless Experience with LASCANA. NL!

As a busy individual juggling work and personal commitments, finding time for essential shopping can be a challenge. That's why when I discovered LASCANA. NL, I was thrilled by the convenience it offered. I recently ordered 4 beautiful bras over the weekend, and to my delight, they were delivered promptly on a Wednesday, right through my mailbox! The efficiency of their delivery service truly impressed me. Not only did I receive my order swiftly, but the packaging was also impeccable, ensuring that my items arrived in perfect condition. The attention to detail from LASCANA. NL is truly commendable, setting them apart from other online retailers I've tried. The seamless experience from browsing their website to receiving my order has made me a loyal customer. I highly recommend LASCANA. NL to anyone seeking quality products coupled with exceptional service. Thank you for making my shopping experience so delightful and hassle-free!
K KlantFrank de Vetter
604 days ago

Unexpected Disappointment Turned into Disillusionment

As I eagerly placed an order for 3 bras on August 11th, hoping to benefit from an extra discount, little did I know that my experience with lascana.nl would take an unexpected turn. Upon delivery, only 2 bras graced my mailbox, leaving the third mysteriously missing in action. To my dismay, a subsequent inquiry revealed that this item was no longer available, despite it still being prominently displayed as purchasable on their website – albeit at a higher price point. Not only was I shortchanged on the product, but the discount I had so eagerly applied was slyly reversed, allegedly offsetting against funds owed to me due to the undelivered bra. This apparent bait-and-switch tactic left me feeling deceived, as though the allure of savings was merely a facade designed to lure customers in, only to backtrack on promises when convenient for the company. As I navigate the process of seeking a refund, I can't help but feel a sense of disillusionment with this whole ordeal. Will my hard-earned money be promptly returned, or will I be left chasing shadows? Regrettably, this disappointing experience has solidified my decision that this will indeed be my final transaction with this particular company. Elly's journey with lascana.nl ends here.
I Indy van Hees
622 days ago

A True Lifesaver in Customer Service!

Embracing my post C-section body with grace, I turned to lascana.nl in my desperate search for flattering swimwear. Placing my order on a Monday, hope was on the horizon with a promised delivery time of 2 to 4 working days. Imagine my dismay when only the bottom piece arrived, leaving me high and dry without the matching top for my upcoming vacation. A quick call revealed the shocking truth – the top was out of stock with a 3-week waiting period ahead. Had I not reached out, I would have been none the wiser. Despite the mix-up, the lady on the phone deserves accolades for her kindness and understanding. However, the inaccurate information on the website has left me stranded from taking a plunge into the holiday waters. Though uncertainty lingers about a timely refund, I find myself financially strained, lacking the extra €130 needed for a replacement.
F Famke
638 days ago

From Frustration to Satisfaction: My Experience with Lascana.nl

Embarking on my online shopping journey with Lascana.nl, I encountered a bump in the road that left me disheartened. After returning an item, I found myself disappointed as the refund was not returned to me directly but rather as store credit. This left me feeling constrained, as I simply desired my money back instead of being tied to making another purchase. Despite reaching out for clarification, the promised resolution within 14 days was far from satisfactory. However, the tide turned as the team at Lascana.nl went above and beyond to address my concerns. Rather than settling for mediocrity, their dedication to customer satisfaction shone through. Prompt responses and a swift resolution process transformed my initial disappointment into a positive experience. Going the extra mile, they rectified the situation by ensuring my refund was processed efficiently and returned to me promptly. In the end, while my journey with Lascana.nl began with a hint of frustration, their commitment to customer care and satisfaction turned it into a tale of genuine appreciation. It is heartening to support a brand that values its customers and strives to make things right. Thank you, Lascana.nl, for turning a potential setback into a shining example of exceptional service. Your efforts have made a lasting impression, and I look forward to future interactions with confidence and positivity.
S Sanneke Braaksma
660 days ago

Unveiling the Shine of Trust and Quality at lascana.nl

Exploring the depths of online shopping led me to lascana.nl, a gem that truly sparkles in the realm of e-commerce. Despite stumbling upon a review tainted with doubt, I decided to give it a chance. And oh, how glad I am that I did! From the plethora of payment options to the seamless Ideal checkout process, every step exuded professionalism and reliability. Placing my order was a breeze, and the anticipation of receiving my package started building up. As the days passed, I found myself eagerly awaiting the arrival of my purchase. And just as promised, within a blink of an eye, my package was on its way. The efficiency and transparency of their system were truly commendable, leaving me in awe of their dedication to customer satisfaction. In a world where trust is often a rare find, lascana.nl shines brightly like a beacon of quality and integrity. Their customer service went above and beyond, dispelling any concerns and ensuring a smooth shopping experience. So, to those hesitant souls out there, let my experience be a guiding light. Embrace the trustworthiness and excellence that lascana.nl radiates. Trust me; your next purchase will not only meet your expectations but exceed them. Cheers to impeccable service and genuine quality!

Introduction

Lascana.nl is a reputable online retailer offering a wide range of stylish and high-quality lingerie, swimwear, and clothing for women. With a focus on providing fashionable, comfortable, and affordable options, Lascana.nl aims to empower women to feel confident and express their individual style.

Pros and Cons

  • Pros:
    • Extensive variety of lingerie, swimwear, and clothing options
    • Competitive pricing for the quality offered
    • User-friendly website with easy navigation
    • Responsive and helpful customer service
    • Flexible returns and exchange policy
    • Frequent promotions and discounts
  • Cons:
    • Limited availability of plus-size options
    • Shipping costs can be high for some regions

User Experience

When it comes to user experience, Lascana.nl excels in providing a seamless and enjoyable shopping experience. The website features a clean and intuitive interface, allowing users to effortlessly browse through the extensive product catalog. The search functionality is efficient, ensuring users can quickly find specific items they are looking for. The detailed product descriptions and size guides further assist customers in making informed purchase decisions.

Pricing and Value for Money

Lascana.nl offers competitive pricing, considering the quality and style of their products. While some items may be more expensive compared to other retailers, the brand's focus on delivering premium materials, precise craftsmanship, and contemporary designs justifies the cost. Additionally, the online store frequently runs promotions and discounts, providing customers with excellent value for their money.

Customer Service

Lascana.nl prides itself on providing top-notch customer service to its clientele. Their dedicated customer support team is readily available to answer inquiries, assist with sizing or product recommendations, and resolve any issues promptly. Customers can contact the customer service representatives via email or phone, and they strive to provide friendly and helpful assistance.

Product Quality and Selection

Lascana.nl stocks a diverse range of lingerie, swimwear, and clothing that caters to various styles, sizes, and preferences. The brand emphasizes selecting materials that prioritize comfort, durability, and breathability. With a commitment to offering high-quality products, Lascana.nl ensures that customers receive garments that not only look stunning but also stand the test of time.

Website Usability

Lascana.nl's website is designed with user-friendliness in mind. The layout is visually appealing and well-organized, enabling easy navigation across different categories and subcategories. The responsive design allows for seamless browsing on desktop computers, tablets, or smartphones. The checkout process is straightforward and secure, with multiple payment options available for customer convenience.

Returns and Exchanges

Lascana.nl offers a flexible returns and exchange policy, recognizing that customers may need to make adjustments to their orders. If a product doesn't meet expectations or the sizing isn't right, customers can return or exchange the item within a specified timeframe. The process is hassle-free, and Lascana.nl promptly processes the returns or exchanges, ensuring customer satisfaction.

Promotions and Discounts

Lascana.nl frequently runs promotions and discounts, providing customers with the opportunity to purchase their desired lingerie, swimwear, and clothing at reduced prices. These promotions can include seasonal sales, clearance offers, or exclusive discounts for newsletter subscribers. By keeping an eye on these promotions, customers can obtain great deals and enjoy significant savings.

Reputation

Lascana.nl has built a solid reputation in the online fashion industry, known for its commitment to delivering excellent products and customer service. With a loyal customer base and positive feedback from shoppers, the brand has gained trust and recognition for its quality offerings and commitment to customer satisfaction.

Payment Options

Lascana.nl understands the importance of flexibility when it comes to payment options. Customers can choose from various payment methods, including credit cards, debit cards, and online payment platforms, ensuring a convenient and secure checkout process. The website employs secure encryption technology to safeguard personal information, providing customers with peace of mind during transactions.

Loyalty Programs

Currently, Lascana.nl does not offer a specific loyalty program. However, the brand often rewards customer loyalty through exclusive promotions, early access to sales, and personalized discounts sent via email. By subscribing to the newsletter, customers can stay updated on the latest offers and receive special benefits.

Customer Reviews

Lascana.nl values customer feedback and encourages shoppers to leave reviews and ratings for their purchased products. These reviews enable potential buyers to gain insights into the quality, fit, and overall satisfaction of previous customers. Lascana.nl takes customer reviews seriously and uses them to continuously improve their product offerings and customer experience.

Community Involvement

Lascana.nl actively engages with its community through various channels. The brand maintains a strong presence on social media, regularly sharing fashion inspiration, styling tips, and updates about new collections. They also participate in events and collaborations within the fashion industry to foster connections and support emerging talent.

Shipping and Costs

Lascana.nl offers shipping to a wide range of destinations. However, it is important to note that shipping costs may vary depending on the delivery location and the size of the order. While the brand strives to provide competitive shipping rates, customers should review the shipping costs at the checkout process to ensure transparency and avoid any surprises.

  1. In conclusion, Lascana.nl is a reputable online retailer that excels in providing a wide range of stylish and high-quality lingerie, swimwear, and clothing options for women.
  2. With a user-friendly website, competitive pricing, and excellent customer service, Lascana.nl ensures a seamless and enjoyable shopping experience for its customers.
  3. The brand's commitment to product quality, flexible returns policy, frequent promotions, and involvement in the fashion community further adds to its appeal.
  4. While there are some limitations, such as limited availability of plus-size options and potential shipping costs, Lascana.nl's overall performance and reputation make it a reliable choice for women seeking fashionable and comfortable clothing.