Users Voice for Lather

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 28 Apr 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 3.3 5 4.6 3.4 4.1
Feb 2023 5 5 1.3 5 5 5
Mar 2023 5 5 1.2 5 5 5
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Detailed Lather Review by

Introduction is a premium online retailer offering a variety of natural hair and skincare products made from organic ingredients. The company was founded in 1999 by Emilie Davidson Hoyt and has since garnered a strong reputation for quality and customer service.

Pros and Cons

Pros: - Wide selection of natural, organic products - Free shipping on orders over $50 - Loyalty program for frequent shoppers - Excellent customer service - Products are cruelty-free Cons: - Products may be more expensive than non-organic alternatives - Limited product offerings for men - Loyalty program rewards may not be as generous as some competitors

User Experience has a clean, modern website design that is easy to navigate. Product descriptions are detailed, and customers can find helpful information about ingredients and usage. Shoppers can create an account to save their favorite products and enjoy a faster checkout process.

Pricing and Value for Money's products are priced higher than some non-organic alternatives, but many customers appreciate the high-quality ingredients and environmentally-friendly production methods. The company offers free shipping on orders over $50, and regular shoppers can earn rewards through the loyalty program.


Some alternatives to include The Detox Market, Credo Beauty, and Follain. These companies also sell natural, organic skincare products.

Customer Service has excellent customer service, with friendly and knowledgeable staff who can help customers find the right products for their skin and hair. The company also offers a satisfaction guarantee, and customers can return products within 30 days for a full refund.

Product Quality and Selection offers a wide selection of high-quality products, including skincare, haircare, and body care items. All products are made from natural, organic ingredients and are cruelty-free. Products are formulated without parabens, sulfates, mineral oil, and artificial fragrances.

Website Usability's website is user-friendly and easy to navigate, with clear product categories and helpful search and filter options. The checkout process is quick and straightforward, and customers can save their shipping and billing information for faster future orders.

Returns and Exchanges offers a 30-day satisfaction guarantee, which allows customers to return products for a full refund. Returned products must be unopened and in their original packaging.

Promotions and Discounts occasionally offers promotions and discounts, such as free gifts with purchase or discounts on select products. Shoppers can also earn rewards through the loyalty program.

Reputation has a strong reputation for quality products and excellent customer service. The company has been featured in publications such as Allure, Vogue, and InStyle, and has many positive customer reviews.

Payment Options accepts payment via major credit cards, including Visa, Mastercard, American Express, and Discover. The website is also secured with SSL encryption to protect customers' personal and financial information.

Loyalty Programs offers a loyalty program, where customers can earn points for every purchase that can be redeemed for discounts on future orders. The program also offers exclusive promotions and early access to new products.

Customer Reviews has many positive customer reviews, with customers praising the quality of the products and the helpfulness of the customer service team.

Community Involvement is committed to giving back to the community and partners with various organizations, such as the Breast Cancer Research Foundation and the Surfrider Foundation.

Shipping and Costs offers free standard shipping on orders over $50 within the continental US. Standard shipping is $6.95 for orders under $50. Expedited shipping options are also available for an additional fee. International shipping rates vary by location.