Introduction
Lather.com is a premium online retailer offering a variety of natural hair and skincare products made from organic ingredients. The company was founded in 1999 by Emilie Davidson Hoyt and has since garnered a strong reputation for quality and customer service.
Pros and Cons
Pros:
- Wide selection of natural, organic products
- Free shipping on orders over $50
- Loyalty program for frequent shoppers
- Excellent customer service
- Products are cruelty-free
Cons:
- Products may be more expensive than non-organic alternatives
- Limited product offerings for men
- Loyalty program rewards may not be as generous as some competitors
User Experience
Lather.com has a clean, modern website design that is easy to navigate. Product descriptions are detailed, and customers can find helpful information about ingredients and usage. Shoppers can create an account to save their favorite products and enjoy a faster checkout process.
Pricing and Value for Money
Lather.com's products are priced higher than some non-organic alternatives, but many customers appreciate the high-quality ingredients and environmentally-friendly production methods. The company offers free shipping on orders over $50, and regular shoppers can earn rewards through the loyalty program.
Alternatives
Some alternatives to Lather.com include The Detox Market, Credo Beauty, and Follain. These companies also sell natural, organic skincare products.
Customer Service
Lather.com has excellent customer service, with friendly and knowledgeable staff who can help customers find the right products for their skin and hair. The company also offers a satisfaction guarantee, and customers can return products within 30 days for a full refund.
Product Quality and Selection
Lather.com offers a wide selection of high-quality products, including skincare, haircare, and body care items. All products are made from natural, organic ingredients and are cruelty-free. Products are formulated without parabens, sulfates, mineral oil, and artificial fragrances.
Website Usability
Lather.com's website is user-friendly and easy to navigate, with clear product categories and helpful search and filter options. The checkout process is quick and straightforward, and customers can save their shipping and billing information for faster future orders.
Returns and Exchanges
Lather.com offers a 30-day satisfaction guarantee, which allows customers to return products for a full refund. Returned products must be unopened and in their original packaging.
Promotions and Discounts
Lather.com occasionally offers promotions and discounts, such as free gifts with purchase or discounts on select products. Shoppers can also earn rewards through the loyalty program.
Reputation
Lather.com has a strong reputation for quality products and excellent customer service. The company has been featured in publications such as Allure, Vogue, and InStyle, and has many positive customer reviews.
Payment Options
Lather.com accepts payment via major credit cards, including Visa, Mastercard, American Express, and Discover. The website is also secured with SSL encryption to protect customers' personal and financial information.
Loyalty Programs
Lather.com offers a loyalty program, where customers can earn points for every purchase that can be redeemed for discounts on future orders. The program also offers exclusive promotions and early access to new products.
Customer Reviews
Lather.com has many positive customer reviews, with customers praising the quality of the products and the helpfulness of the customer service team.
Community Involvement
Lather.com is committed to giving back to the community and partners with various organizations, such as the Breast Cancer Research Foundation and the Surfrider Foundation.
Shipping and Costs
Lather.com offers free standard shipping on orders over $50 within the continental US. Standard shipping is $6.95 for orders under $50. Expedited shipping options are also available for an additional fee. International shipping rates vary by location.
