Introduction is a leading online store that offers a wide range of electric bikes, conversion kits, and accessories. They are committed to providing high-quality products at affordable prices, making it easier for people to commute and explore the outdoors while avoiding the environmental impact of gasoline-powered vehicles.

Pros and Cons

One of the biggest advantages of shopping at is their vast selection of products, including electric bikes, conversion kits, batteries, and other accessories. The website is also user-friendly, making it easy to browse through their products and find what you’re looking for. However, one drawback is that they do not offer free shipping, and some customers have reported issues with shipping and customer service.

User Experience offers a user-friendly website with easy navigation and a search bar to find specific products. They also provide detailed product descriptions, specifications, and images to help customers make informed decisions about the products they’re purchasing. Overall, the user experience is convenient and hassle-free.

Pricing and Value for Money offers competitive pricing in the electric bike market. While some products may be on the pricier side, customers can rest assured that they are getting good value for their money due to the high-quality products and long-lasting batteries.


Although offers a large selection of electric bike products, they are not the only online store in the market. Competitors such as Rad Power Bikes, Ancheer, and Ecotric offer similar products and may offer different pricing or sales.

Customer Service offers a phone number and email for customer service inquiries. However, some customers have reported difficulty reaching them and receiving timely responses. They also do not offer a live chat option, which could help improve customer support.

Product Quality and Selection offers high-quality products that are durable and reliable. They offer a wide range of electric bikes and conversion kits from well-known brands, such as Bafang and Shimano. Additionally, they offer a range of accessories to customize your bike or conversion kit to your needs.

Website Usability

The website is easy to use and navigate, with categories and filters to help find the right products. They also offer a β€œcompare” feature on selected products, which allows customers to compare reviews, specifications, and pricing.

Returns and Exchanges offers a 15-day return or exchange policy for new, unused items in its original packaging. However, customers must pay for return shipping, and customers are responsible for returning the products in their original condition.

Promotions and Discounts offers promotions, discounts, and occasional coupon codes on their website for increasing sales. They also run clearance sales on select products, providing great value for customers who are looking for discounted prices.

Reputation has a good reputation amongst electric bike enthusiasts for high-quality, reliable, and long-lasting products. Their customer reviews are mostly positive, and they are known for their excellent selection of conversion kits and accessories.

Payment Options accepts a range of payment options, including credit and debit cards, PayPal, and financing through Affirm. This makes it easy for customers to pay using their preferred method.

Loyalty Programs does not currently offer a loyalty or rewards program for repeat customers. However, they do offer occasional coupon codes and discounts through their email list.

Customer Reviews has mostly positive reviews from customers for their quality products and fast shipping times. Customers appreciate their large selection of products and knowledgeable customer service representatives.

Community Involvement is involved in the electric bike community by attending events and providing information about the benefits of electric bikes. They also offer guides and articles on their website about electric bike maintenance and regulations.

Shipping and Costs offers standard and expedited shipping options, but customers must pay for shipping costs. Shipping times are generally fast and reliable but can vary depending on the location and product availability.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...