Users Voice for Leemathews

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Leemathews Overall rating
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Review article published on: 30 May 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 4.2 3.4 5 2.6 3.6
Feb 2023 5 5 5 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Leemathews Review by

Introduction is a fashion retailer that specializes in women's clothing and accessories. Established in 2005, the company has since grown into a popular online store with a strong presence in Australia and overseas. The website offers a diverse range of products, including dresses, tops, pants, skirts, shoes, bags, jewelry, and more. The site is easy to navigate and offers a seamless shopping experience.

Pros and Cons

  • Wide range of products to choose from
  • Competitive pricing
  • User-friendly website
  • Great customer service
  • Free delivery on orders over $150
  • No physical store locations
  • Limited range of sizes available

User Experience provides a smooth user experience. The website is easy to navigate and organized into clear categories, making it easy for customers to find what they're looking for. The search function works well, and products are displayed in a visually appealing way. Checkout is quick and straightforward, and the store offers multiple payment options, including credit card, PayPal, and Afterpay.

Pricing and Value for Money

Prices on are competitive and reasonable, with many items offering excellent value for money. The store often runs promotions, and customers who subscribe to the newsletter are notified of upcoming sales and new arrivals. The store also offers free delivery on orders over $150, which is a great value.


There are plenty of other women's fashion retailers in Australia, including ASOS, The Iconic, and Showpo. However, stands out for its unique product selection and excellent customer service.

Customer Service offers excellent customer service. The website has a comprehensive FAQ section that covers topics ranging from shipping to returns. The store also has a contact form for customer inquiries or issues. Customer service is responsive and helpful, and the store has an overall satisfaction rating of 4.6 out of 5 stars based on customer reviews.

Product Quality and Selection offers a wide range of products, and the quality of these products is generally good. The store offers unique designs and pieces that are not commonly found in other stores. However, there is limited sizing available, making it difficult for some customers to find the perfect fit.

Website Usability provides an easy-to-use website that is both intuitive and user-friendly. The website is well-designed and visually appealing, with clear product images and well-organized categories. The search function is helpful, and the checkout process is straightforward.

Returns and Exchanges has a clear returns and exchanges policy, allowing customers to return or exchange their purchases within 14 days of receipt. The store provides a prepaid return label, making the process easy and hassle-free. However, customers must cover the cost of shipping for exchanges.

Promotions and Discounts regularly runs promotions and discounts, including percent-off sales and free shipping on orders over $150. Customers who sign up for the newsletter are also notified of exclusive deals and early access to sales.

Reputation has an excellent reputation and has been in operation since 2005, demonstrating its reliability and longevity. The store has a 4.6 out of 5-star rating on Trustpilot, with customers praising the quality of products, customer service, and pricing.

Payment Options offers several payment options, including credit card, PayPal, and Afterpay. Afterpay allows customers to buy now and pay later in four interest-free installments, making it an attractive option for customers on a budget.

Loyalty Programs does not offer a loyalty program at this time.

Customer Reviews

Customers have generally positive things to say about, with many praising the quality of products and the customer service. Some customers have noted that sizing can be inconsistent, but this is not uncommon for online retailers.

Community Involvement does not have a formal community involvement program, but the store occasionally sponsors events and charities.

Shipping and Costs provides free shipping on orders over $150. For orders under $150, shipping costs $9.95 for standard shipping and $14.95 for express shipping. Orders are typically shipped within one business day, with delivery times varying based on location. International shipping is also available at an additional cost.