Users Voice for Lelis

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Lelis Overall rating
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Review article published on: 14 Feb 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 2.6 3.3 3 1.5
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Lelis Review by

Introduction is a Brazilian online store that sells a variety of clothing and accessories for men and women. It was founded in 1990 and has since become a popular destination for Brazilian shoppers looking for trendy and affordable fashion items.

Pros and Cons

Pros: - Large selection of clothing and accessories for both men and women - Affordable prices - User-friendly website - Free shipping on orders over R$199 - Regular promotions and discounts Cons: - Limited international shipping options - No loyalty program for frequent customers

User Experience

The website is well-designed and easy to navigate, making it simple for users to find the products they are looking for. The search function is effective, and the product pages provide detailed product descriptions, multiple photos, and customer reviews.

Pricing and Value for Money

The prices at are very competitive, with many items being significantly cheaper than similar items at other Brazilian and international stores. The quality of the products is generally good, making them a great value for money.


There are many other Brazilian online stores that sell similar products to, including C&A, Renner, and Marisa. These stores often have similar prices and product selections, but some may offer different promotions and shipping options.

Customer Service

The customer service at is responsive and helpful, with a live chat feature available for quick assistance. However, some customers have reported long wait times for email responses and slow returns and exchanges processes.

Product Quality and Selection

The quality of the products at is generally good, with a variety of styles and sizes available for both men and women. However, some customers have reported receiving items that do not match the product description or photos on the website.

Website Usability

The website is easy to use, with clear navigation and a responsive design that works well on both desktop and mobile devices. The loading times are generally fast, and the checkout process is simple and straightforward.

Returns and Exchanges

The returns and exchanges process at can be slow and cumbersome, with some customers reporting long wait times and difficulties in getting a refund or exchange. The website provides detailed instructions on how to make a return or exchange, but customers should be prepared for a potentially frustrating experience.

Promotions and Discounts regularly runs promotions and discounts, offering significant savings on select products or sitewide purchases. These promotions are often advertised on the website and through email newsletters.

Reputation has a good reputation among Brazilian consumers, with many praising the affordable prices and good selection of products. However, some negative reviews have criticized the returns process and product quality.

Payment Options accepts several payment options, including credit cards, debit cards, and bank transfers. The website uses secure encryption to protect customer data during transactions.

Loyalty Programs does not currently offer a loyalty program for frequent customers, which may be disappointing for some shoppers looking for additional discounts and rewards.

Customer Reviews

There are many customer reviews available for, with a mixture of positive and negative feedback. The company has a rating of 4.1 out of 5 on Trustpilot, with many customers praising the prices and product selection.

Community Involvement does not have a strong presence in the community or social responsibility initiatives, which may be a turnoff for some socially conscious shoppers.

Shipping and Costs offers free shipping on orders over R$199, with shipping costs starting at R$14.90 for orders below that amount. The estimated delivery times vary depending on the location, with some customers reporting longer than expected wait times for their orders. Overall, offers a good selection of affordable fashion items for Brazilian shoppers, with a user-friendly website and responsive customer service. However, the returns process can be frustrating, and the company could benefit from expanding its international shipping options and implementing a loyalty program for frequent customers.