Lenco Reviews

Voted Terrible (2/5)

67 Votes

6 Reviews

Vote Now

In the Money & Insurance category

Lenco Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

50% users rated Terrible
0% users rated Poor
17% users rated Average
17% users rated Very Good
17% users rated Excellent
Lenco Coupons
Write a review
P Paul
71 days ago

Turning Misfortunes into Opportunities: A Tale of Resilience with Lenco

Embarking on an online shopping journey with lenco.com, I encountered a minor hiccup along the way when my goods arrived damaged. Initially disheartened, I reached out to Lenco for assistance, only to face radio silence. Venting my frustrations through a negative review, little did I know that it would set off a chain of events leading me to discover the hidden gem of customer service, "Go10 Limited". Despite the initial setback, my perseverance paid off as I stumbled upon the returns procedure and label nestled in my junk folder. With newfound hope, I swiftly initiated the return process, eager for a resolution. As my damaged goods make their way back to the warehouse, I eagerly anticipate a refund. With each step taken, from the moment of disappointment to the ray of hope in finding the solution, I am impressed by the potential for transformation in customer satisfaction. Every interaction brings the possibility of turning frustration into understanding, showcasing the resilience and dedication of companies like Lenco to rectify any misstep. As I await the final outcome of my return, I stand ready to not only edit my review but to share a comprehensive journey of resilience and growth with other potential customers. Lenco’s commitment to customer satisfaction is truly showcased through this experience, showing that even in moments of doubt, there is always an opportunity for improvement and connection.
L lee sugden
790 days ago

Nice product- poor customer support

My evaluate for lenco.com Nice product- poor customer support. Bought a extremely strong trying Bluetooth Speaker on wheels. I assumed it will final a very long time, sadly stopped connecting to something. Customer support was not as soon as it was established that I used to be exterior of guarantee and hadn’t purchased it straight from them. Lenco not keen/in a position to assist with spares or restore. Solely purchase in case you are joyful that you're shopping for a disposable product. Wouldn’t purchase from once more.
W Waheed Foalrin
913 days ago

Exceptional Products, Concerning Customer Service – A Cautionary Tale

After over a decade of enjoying the quality of products from Lenco.com, I encountered a problem with one of their radios. While I believe the issue stemmed from their servers and not my end, the experience with their customer service was disappointing, to say the least. Despite the initial glossy front end and a trouble ticket number being issued, the lack of communication thereafter was concerning. Follow-up emails went unanswered, leaving me feeling neglected and unheard. As much as I value their top-notch products, my caution now looms over any future interactions with this company.
M Mary lou Leonard
1129 days ago

An Unforgettable Shopping Journey with Lenco: A Customer’s Delight

Stepping into the Lenco store at 8075 Sheridan Dr., 14221, on March 5th, 2021, was a game-changer for me. From the moment I walked in, the customer service provided by Nathaniel was nothing short of exceptional. Nathaniel not only rectified my purchase error promptly but also went above and beyond to help me find the right items. His efficiency and knowledge were truly impressive. What touched me the most was Nathaniel's willingness to carry my goods to my vehicle. It's rare to come across such genuine care and attention to detail in customer service these days. Working with Nathaniel was a pleasure, his politeness and expertise shone brightly throughout our interaction. I left the store that day feeling not only satisfied with my purchases but also grateful for the outstanding service I received. Thank you, Lenco, for employing such dedicated and personable staff like Nathaniel. This experience has solidified my loyalty to your brand, and I can't wait to return for more delightful shopping experiences in the future. A big thank you to Nathaniel for making my day brighter with his exceptional service!
B b. chopra
1880 days ago

Turning a Negative into a Positive: My Unforgettable Experience with Lenco

Let me paint a picture for you: feeling frustrated, stranded with a malfunctioning product, and in desperate need of assistance. This was me not too long ago when my item from Lenco stopped working, and I found myself in a customer service nightmare. However, in the midst of this chaos, something unexpected happened – a glimmer of hope in the form of Lenco's dedicated team. When the retailer turned me away, directing me to contact Lenco directly, I was apprehensive, expecting a similar dismissive response. To my surprise, Lenco didn't just listen; they empathized with my situation, going above and beyond to address the issue promptly and professionally. Their commitment to customer satisfaction shone through as they resolved my concerns in a swift and courteous manner. While the initial setback left me disheartened, Lenco's exemplary service and genuine care completely turned the tide. Their unwavering support and willingness to rectify the situation not only restored my faith in the company but also left a lasting impression on me. This experience taught me the significance of perseverance and the value of exceptional customer service. In conclusion, my encounter with Lenco may have started on a negative note, but it blossomed into a positive testament to their integrity and commitment to their customers. I am grateful for the opportunity to share this remarkable transformation – a true testament to Lenco's unwavering dedication to exceeding customer expectations.
K Kevin
2292 days ago

Unmatched Quality and Affordability: A Customer’s Perspective

Sharing my experience with lenco.com has been nothing short of incredible. As a music enthusiast, finding a reliable source for high-quality consumer electronics has always been a top priority for me. Lenco not only met but exceeded my expectations with their diverse range of products. Their legacy as producers of premium record players shines through in every item they offer. What truly sets them apart is their commitment to innovation and affordability. The DAB+ radios, party speakers, and of course, their iconic record players are a testament to their dedication to providing top-notch products without breaking the bank. For anyone looking to elevate their audio experience without compromising on quality or budget, Lenco is the ultimate destination. A heartfelt thank you to Lenco for making my music journey even more memorable!

Introduction:

Lenco.com is a reputable online retailer that specializes in providing a wide range of high-quality electronic products. With a focus on delivering excellent customer service and top-notch product quality, Lenco has built a strong reputation among tech enthusiasts. From audio and video equipment to home appliances and mobile accessories, Lenco.com strives to meet the diverse needs of its customers.

Pros:

  • Extensive product selection
  • High-quality and durable products
  • Competitive pricing
  • Easy-to-use website interface
  • Responsive and helpful customer service
  • Flexible payment options
  • Positive customer reviews
  • Regular promotions and discounts
  • Community involvement initiatives
  • Efficient shipping and delivery

Cons:

  • Limited loyalty program offerings
  • Occasional product availability issues
  • Return and exchange policy can be strict

User Experience:

Lenco.com provides an exceptional user experience, with a well-organized website layout that allows users to easily navigate through different product categories. The search functionality is efficient, enabling users to find their desired items quickly. The site also incorporates detailed product descriptions, images, and customer reviews, enhancing the overall user experience and helping customers make informed purchasing decisions.

Pricing and Value for Money:

Lenco.com offers competitive pricing across their product range, ensuring customers get value for their money. With a focus on delivering high-quality products, Lenco manages to strike a balance between affordability and superior performance. Regular promotions and discounts further enhance the value proposition for customers, making Lenco a cost-effective option for tech enthusiasts.

Customer Service:

Lenco.com is dedicated to providing exceptional customer service. Their customer support team is proactive and prompt in addressing queries and concerns. Whether through email, live chat, or telephone, customers can expect timely assistance. Lenco aims to ensure complete customer satisfaction and strives to resolve any issues promptly and professionally.

Product Quality and Selection:

Lenco.com prides itself on offering top-notch product quality. All products available on the website undergo rigorous quality testing, and Lenco partners with trusted brands to ensure superior performance and durability. The extensive product selection caters to a wide range of customer preferences, allowing buyers to find products that meet their specific needs.

Website Usability:

Lenco.com features a user-friendly website interface that enables easy browsing and efficient shopping. The intuitive design, clear navigation menus, and well-structured category pages contribute to seamless exploration of products. Loading times are minimal, ensuring a smooth experience for users, and the website is optimized for mobile devices, making it accessible on-the-go.

Returns and Exchanges:

Lenco.com follows a well-defined returns and exchanges policy. Customers can request returns or exchanges within a specified timeframe, provided the product meets the criteria outlined by the company. While the policy may be slightly strict, adhering to it ensures fair treatment for all customers and helps maintain product quality standards.

Promotions and Discounts:

Lenco.com offers regular promotions and discounts, making it an attractive option for budget-conscious shoppers. From limited-time deals to seasonal sales, customers have the opportunity to save money on their purchases. Lenco also provides exclusive discounts to newsletter subscribers, enhancing customer loyalty and engagement.

Reputation:

Lenco.com enjoys a solid reputation as a trustworthy and reliable online retailer. With years of experience in the industry, Lenco has garnered positive customer feedback and established itself as a credible source for electronic products. The company's commitment to delivering quality, value, and exceptional customer service has contributed to its positive reputation within the tech community.

Payment Options:

Lenco.com provides customers with a range of secure payment options to choose from, including major credit cards, PayPal, and alternative payment methods. This flexibility ensures convenience and peace of mind during the checkout process, allowing customers to select their preferred payment method.

Loyalty Programs:

While Lenco.com does not offer an extensive loyalty program, occasional special offers and discounts are available to registered customers. These rewards, combined with the company's commitment to excellent customer service and quality products, contribute to a sense of loyalty among customers.

Customer Reviews:

Lenco.com values customer feedback and actively encourages customers to leave reviews after making a purchase. The website incorporates customer reviews on product pages, offering valuable insights into the experiences of previous buyers. Positive reviews highlight the impressive product quality and customer service, further strengthening Lenco's reputation in the market.

Community Involvement:

Lenco.com actively engages in community involvement initiatives. Through partnerships with charitable organizations and sponsorships of local events, the company demonstrates its commitment to giving back. This involvement fosters a sense of goodwill among customers and the community, further enhancing Lenco's reputation.

Shipping and Costs:

Lenco.com ensures fast and efficient shipping, with orders typically dispatched within a specified timeframe. Shipping costs vary depending on the destination, weight, and dimensions of the package. The website provides transparent information regarding shipping options and costs, allowing customers to make informed decisions before finalizing their purchases. In conclusion, Lenco.com is a trusted online destination for electronic products, offering a wide selection of high-quality items at competitive prices. With an easy-to-use website, exceptional customer service, and a solid reputation in the industry, Lenco.com excels in providing a seamless shopping experience. The company's commitment to product quality, value for money, and community involvement establishes it as a reliable and authoritative source for tech enthusiasts.