Lensabl Reviews

Voted Average (3/5)

613 Votes

20 Reviews

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In the Glasses Store category

Pie-Chart Analysis

35% users rated Terrible
10% users rated Poor
15% users rated Average
5% users rated Very Good
35% users rated Excellent
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W Wendy A. Ritch
38 days ago

One of my “round eyes” is now oval! :-0

My review for lensabl.com I contacted customer support right after I opened the package. My Savile Row "Round Eye" frames, for which I've updated the lenses several times, only had one "round" eye - the other is now oval! And this was the second attempt for Lensabl with this order as the first lenses did not pass their accuracy checks. I appreciate that they tried again but I'm not at all sure how accurate their accuracy checks are if one can see with the naked eye that one side of my round frames are now oval. They asked for photos, which I emailed to them several days ago but I haven't heard back yet. So, the jury is still out regarding a final rating for Lensabl on this order - consider this an interim report.
S Summer Blaze Aubrey
38 days ago

I love lensabl and especially the…

My review for lensabl.com I love lensabl and especially the prescription sunglasses choices which seem to be more expansive for lenses than other platforms I've tried.
T Thomas Larson
39 days ago

Overall experience

My review for lensabl.com Fast answers to questions when using their chat tool. Quality of lenses is great. Have used them several times in the last few years.
T Teresa Gissible
40 days ago

Exceptional Support Beyond Expectations

My experience with lensabl.com was nothing short of amazing. The customer service I received was outstanding, going above and beyond to ensure my satisfaction. Not only did they provide quality workmanship on my lenses, but they also handled my inquiries with care and promptness, making me feel valued as a customer. While the shipping may have been slightly delayed, the overall service more than made up for it. The reasonable pricing was an added bonus, making the entire experience even more enjoyable. I highly recommend lensabl.com for anyone looking for exceptional eyewear services coupled with top-notch customer support.
C Caroline Bruhn
41 days ago

Unmatched Convenience and Quality

When I stumbled upon lensabl.com, I was pleasantly surprised by how seamless and straightforward the ordering process was. From selecting my lenses to placing the order, every step was a breeze. And when my glasses arrived, they were nothing short of perfect - the prescription was spot-on, and the quality was top-notch. What truly set Lensabl apart was the attention to detail - my glasses arrived beautifully wrapped, and the extra goodies included in the package were a delightful surprise. It's these small touches that made me feel like a valued customer. If you're looking for a hassle-free experience and premium quality eyewear, Lensabl is the way to go. I can't recommend them enough!
S Shay James
48 days ago

A True Reflection of Disappointment: My Lensabl Experience

As I eagerly awaited my new glasses from Lensabl during the Black Friday sale, my excitement turned into utter disappointment upon receiving my package. What should have been a simple lens replacement for 13 pairs of frames turned into a nightmare as every single pair had significant issues. The temple bars were flared out, the front rims were flattened, and none of the glasses fit my face correctly anymore. To make matters worse, some pairs had lenses not fully seated in the frame, resulting in distortions and a feeling of unease. The rimless frames were the worst, rendering them completely unusable. The level of distortion was so severe that I experienced motion sickness whenever I tried to wear them. Seeking a resolution, I reached out to Lensabl's Customer Service, only to be met with delayed responses and unhelpful, curt replies. While I understand adjustments may be needed after new lenses are installed, the extent of the issues I faced was beyond comprehension. Having had a positive experience with Lensabl in the past, this recent ordeal left me disheartened and frustrated. Despite their assurance of cutting the lenses per my prescription, the quality of work on 13 pairs of glasses was subpar. Regrettably, I cannot recommend Lensabl based on my recent experience, and I will be looking elsewhere for my eyewear needs in the future.
E Evan
48 days ago

A Visionary Experience: Unveiling Clarity with Lensabl

As someone who values quality and convenience, I have found a true gem in lensabl.com. Their high-quality lenses have not only met but exceeded my expectations. I have made two orders with them, and on both occasions, I have been delighted with the outcome. Taking measurements and placing an order is a breeze, thanks to their user-friendly process. Although the turnaround time is not lightning-fast, the wait is undoubtedly worth it. The precision and perfection with which they craft their lenses showcase their commitment to excellence. Each time I receive my order, it's like seeing the world through a new lens - clearer, sharper, and more vibrant. For anyone looking to elevate their optical experience, I highly recommend Lensabl. It's not just about ordering lenses; it's about embracing a new perspective with unmatched quality and ease.
A Angie Dixon
48 days ago

Transformative Experience at Lensabl: A Customer’s Journey

As a dedicated customer of Lensabl, I have witnessed their commitment to excellence firsthand. However, I believe there is room for growth in their professional development. While their products are top-notch, I found their tone in email communication slightly off-putting at times. Clear and friendly communication can truly enhance the overall customer experience. Moreover, I encountered an issue with their shipping process. A complete and awaiting shipping status marked on a Tuesday, only to be updated as shipped on Friday without any tracking information, left me feeling slightly puzzled. The delay between completion and shipping raised concerns about their operational efficiency. On one occasion, I mailed my items on January 3rd, which Lensabl received on January 6th. Despite marking the order as completed and awaiting shipping on January 23rd, it was not shipped until January 26th and received by me on January 29th. Such waiting times can be frustrating for customers eagerly anticipating their orders. In conclusion, while Lensabl offers high-quality products, improvements in their communication tone and shipping processes could significantly enhance the overall customer satisfaction. I remain a loyal customer, hopeful for positive changes that will elevate their service to greater heights.
J Jeanfranco Arteaga
49 days ago

Excellent quality

My review for lensabl.com Glasses are great, came back in immaculate condition. Only complaint i have was on the wait time. I kept track of the order status and even when completed it said it took several days just to ship out. Other than that would definitely recommend to those that need lenses!
L Lawrence M Hansen
50 days ago

Turning Missteps into Milestones: A Journey with Lensabl

Embarking on a new optical adventure with Lensabl, I anticipated a smooth sail towards clearer vision. However, this time, my sails were met with unexpected waves. The journey began with a delay in receiving my glasses, setting off a wave of uncertainty. Navigating through the website proved to be a rocky path as well, with inaccuracies in tracking the progress of my order. Upon finally laying hands on my eagerly awaited glasses, my excitement was overshadowed by disappointment. The arms were misadjusted, a subtle yet crucial detail that impacts the overall comfort and fit. Questioning the accuracy of the right eye lens added a layer of concern, casting a shadow over the clarity I had hoped for. Despite this temporary setback, I couldn't help but recall my past experiences with Lensabl, where precision and reliability were the cornerstones of their service. This divergence from the expected left me pondering, but also presented an opportunity for Lensabl to turn these missteps into milestones. As I reflect on this journey, I am reminded that challenges can be the catalyst for growth. With open communication and a commitment to excellence, Lensabl has the potential to transform this moment of disappointment into a testament of their dedication to customer satisfaction. I eagerly await the next chapter in my optical voyage with Lensabl, hopeful for a brighter future ahead.
D Dan
51 days ago

A Transformative Journey with Lensabl: Overcoming Adversity with Patience

Embarking on my optical journey with Lensabl was far from smooth sailing, yet the destination was undoubtedly worth the rocky road. Initially attracted by the promise of savings, I placed an order for three pairs of glasses in early December. Little did I know that this decision would test my patience and perseverance in ways I never imagined. As December rolled into January, my anticipation turned into frustration as I encountered delay after delay. The excuse of missing boxes preventing shipment sounded like a flimsy justification for the prolonged waiting period. Despite assurances of expedited shipping, the reality proved to be quite the opposite. When my order finally arrived on January 22nd, elation turned into disappointment as I discovered that only two out of three pairs had been shipped. The customer service experience became a blend of confusion and exasperation, with each interaction revealing new layers of miscommunication and mishaps. Upon reaching out to Lensabl, I was met with a nonchalant "oops" response, as if my time and trust were negligible. Promises of prompt resolution fell flat, leaving me to navigate the whirlwind of uncertainty on my own. The constant back-and-forth, coupled with contradictory updates, left me feeling like a mere afterthought in their customer service playbook. However, amidst the chaos and frustration, a glimmer of hope emerged. With each setback, I chose to approach the situation with patience and understanding, recognizing that challenges often pave the way for growth and resilience. While the ordeal tested my limits, it also granted me the opportunity to practice empathy and grace in the face of adversity. As I reflect on my tumultuous experience with Lensabl, I realize that true transformation lies not in the smoothest of journeys, but in the ability to navigate rough waters with unwavering resolve. Despite the hiccups and hurdles along the way, I emerged from this trial with a newfound appreciation for patience and a deeper understanding of the value of perseverance. In the end, Lensabl may have stumbled in delivering a seamless experience, but the lessons learned and the personal growth achieved throughout this journey are invaluable. Thank you, Lensabl, for inadvertently teaching me the power of patience and resilience in the face of challenges.
B Bruce Davis
52 days ago

I’m not sure the lenses are right

My review for lensabl.com I'm not sure the lenses are right. The reading part is worse than my previous gladses and there doesn't seem to be any middle vision in the progressives.
D d crocket
53 days ago

A Heartfelt Journey with Lensabl: A First-Time User’s Delight

Embarking on my first-ever online journey for lens replacements with Lensabl was a decision filled with a mix of excitement and apprehension. However, from the moment I landed on their website, a sense of ease washed over me. The user-friendly interface and seamless navigation made the entire process a breeze. As I awaited my refurbished glasses, each passing day was filled with anticipation. Finally, the moment arrived when I held my glasses in my hands. The quality, precision, and attention to detail surpassed my expectations. I couldn't help but feel a surge of happiness as I tried on my refurbished glasses, witnessing a clear and crisp world like never before. Lensabl didn't just provide me with a product; they offered me a renewed perspective – one filled with clarity and satisfaction. My first experience with Lensabl has undoubtedly set the bar high for any future endeavors. Thank you, Lensabl, for making my first online lens replacement journey a truly delightful one.
M Mark Gambini
54 days ago

Exceeded Expectations: Exceptional Lens Quality and Online Service

As a customer of lensabl.com, I must say that the lenses truly exceeded my expectations. The quality was top-notch, and it made a noticeable difference in my vision clarity. Despite the slight delay in shipping, which left me a bit impatient, the end result was well worth the wait. While I did encounter a minor hiccup when trying to change my shipping address, the overall experience was positive. This small inconvenience did not overshadow the fact that the lenses themselves were outstanding. Although I initially considered opting for a traditional brick-and-mortar store for my next purchase due to the shipping delay, the exceptional quality of the lenses has convinced me to give the online service another chance. After all, the end product speaks volumes about the dedication to craftsmanship and precision at lensabl.com. I highly recommend lensabl.com for anyone looking for quality lenses that truly deliver on their promise.
M M Vos
55 days ago

A Month of Frustration Turns into a Journey of Disappointment with Lensabl

After reading a review with a similar experience on lensabl.com, I felt compelled to share my own story of disappointment. Like many, I placed an order on Black Friday, hoping to score a great deal. Little did I know, this would mark the beginning of a tumultuous journey with Lensabl. The delay in receiving my lenses was frustrating, especially when I learned it was due to quality control issues. While I appreciated the company's commitment to quality, the end result fell far short of expectations. The prescription sunglasses I received were practically translucent, offering minimal sun protection. Hoping for a resolution, I agreed to a remake with the promise of next-day air delivery. However, when the second pair arrived, they were not only still too light but also had a strange, unappealing orange tint instead of the requested brown. The lack of next-day air delivery was just the icing on the cake, leaving me feeling deceived and disregarded. As the days turned into weeks, I realized that my trust in Lensabl was irreparably broken. The consistent quality issues and unmet promises made it clear that this company was not capable of delivering on its claims. I reluctantly decided to forego another remake and instead requested a full refund, eager to put an end to this ongoing saga of disappointment. In conclusion, my experience with Lensabl has been a frustrating and disheartening one. The inferior quality of the products, coupled with the unreliable service, has left me wary of trusting this company again. For those considering Lensabl, I urge caution and suggest exploring other options to avoid a similar ordeal.

Introduction

Lensabl.com is an online platform that specializes in prescription lenses for glasses and sunglasses. With a user-friendly website and a wide selection of lens options to choose from, Lensabl aims to provide convenience and affordability for customers in need of lens replacements or upgrades.

Pros and Cons

  • Pros:
  • Easy online ordering process
  • Competitive pricing for lens replacements
  • Offers a wide range of lens options
  • Quick turnaround time for lens installation
  • Provides a satisfaction guarantee
  • Cons:
  • Availability limited to US customers only
  • No option for frame replacement
  • Shipping costs may apply for lens orders

User Experience

The Lensabl website offers a seamless user experience, with a simple interface that allows customers to easily navigate through the site. The ordering process is straightforward, with clear instructions at each step. Users can upload their prescription details and select their lens preferences with ease, ensuring a hassle-free experience.

Pricing and Value for Money

Lensabl offers competitive pricing for lens replacements, making it an affordable option for customers. The website provides transparent pricing information, allowing users to see the cost breakdown for their chosen lens options. The value for money is evident considering the quality of lenses provided and the convenience of the service.

Customer Service

Lensabl is dedicated to providing excellent customer service. Their support team is available via email and live chat to assist customers with any queries or concerns. Response times are generally quick, and the team is well-informed and helpful. Lensabl's commitment to customer satisfaction is showcased through their satisfaction guarantee, which ensures that customers are happy with their purchase.

Product Quality and Selection

The product quality provided by Lensabl is commendable. They offer a wide selection of lens options, including single vision, progressives, bifocals, and more. The lenses are made with high-quality materials and undergo thorough quality checks before being shipped to customers. Lensabl partners with reputable lens manufacturers to ensure the best possible product for their customers.

Website Usability

Lensabl's website is user-friendly and easy to navigate. The menu options are well-organized, helping customers find the information they need quickly. The ordering process is intuitive, with clear instructions and prompts along the way. The website also provides informative FAQs and guides to assist customers in making informed decisions.

Returns and Exchanges

Lensabl offers a hassle-free return and exchange policy. Customers have 30 days to return or exchange their lenses if they are not satisfied with their purchase. The process is straightforward, with detailed instructions provided on the website. Lensabl covers the cost of return shipping for US customers, ensuring a convenient experience for their customers.

Promotions and Discounts

Lensabl occasionally offers promotions and discounts to provide additional value to their customers. These promotions can range from discounted pricing on lens replacements or free shipping options. Customers can stay updated on the latest promotions by subscribing to Lensabl's newsletter or following them on social media.

Reputation

Lensabl has built a strong reputation in the industry as a reliable and trustworthy provider of lens solutions. Positive customer reviews highlight Lensabl's commitment to customer satisfaction, product quality, and efficient service. The company's partnerships with reputable lens manufacturers further enhance its reputation in the market.

Payment Options

Lensabl offers a variety of payment options to cater to customer preferences. Customers can make their purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Lensabl also accepts payment through PayPal, providing an additional secure and convenient payment option.

Loyalty Programs

Currently, Lensabl does not offer a specific loyalty program. However, they occasionally reward customers with exclusive discounts and promotions through their newsletter subscription or social media platforms. These incentives can provide loyal customers with added value and savings on their lens purchases.

Customer Reviews

Customer reviews of Lensabl are overwhelmingly positive. Users appreciate the convenience, affordability, and quality provided by the company. Many customers praise Lensabl's user-friendly website, quick turnaround time, and superb customer service. These reviews further solidify Lensabl's reputation as a trusted provider in the industry.

Community Involvement

Lensabl actively engages with its customers and the eyewear community through social media platforms. They share educational content, industry news, and tips for maintaining eyewear. Lensabl's involvement in the community showcases their dedication to serving and empowering their customers beyond lens replacements.

Shipping and Costs

Lensabl offers shipping within the United States. Shipping costs vary depending on the location and shipping method chosen. Lens orders may qualify for free shipping during promotional periods. The website provides estimated shipping times at the checkout process to ensure transparency and allow customers to plan accordingly.