Lensmartonline Reviews

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20 Reviews

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In the Glasses Store category

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5% users rated Average
0% users rated Very Good
65% users rated Excellent
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D Daniela Marquez
19 days ago

Turning Frustration into Gratitude: A Lensmart Online Journey

When I embarked on my quest for the perfect lenses on lensmartonline.com, I did not anticipate the rollercoaster of emotions that awaited me. Placing my order on 2/3/2024 filled me with excitement, eagerly anticipating the arrival of my new lenses. However, my excitement turned to concern when I reached out on 2/10/2024 to inquire about the status of my order, only to be informed that my lenses had been damaged during manufacturing. Despite choosing the fastest shipping option and paying a premium of $18, I found myself in a frustrating cycle of broken promises and generic responses. Each attempt to seek clarity on 2/14/2024 only led to further disappointment as I received automated messages about my lenses being in production, accompanied by repetitive offers of coupons that did little to address my concerns. Feeling powerless and unheard, I made the difficult decision to cancel my order, only to be faced with a 10% cancellation fee due to the lenses supposedly being in production, contradicting the information displayed on the website. The lack of human interaction and inability to find a resolution left me feeling stranded in a sea of automated responses. Despite these challenges, I remain hopeful that Lensmart Online will take customer feedback to heart and improve their communication channels to provide a more personalized and efficient service. While my experience may have been marred by frustration, I choose to see it as an opportunity for growth and transformation, both for the company and for future customers. In a world where genuine care and attention to detail are increasingly rare, I hold onto the belief that every setback is a chance for improvement. Lensmart Online, I urge you to listen to the voices of your customers, to embrace transparency, and to strive for excellence in every interaction. Only then can you truly fulfill your promise of quality and satisfaction.
A Anna
19 days ago

I loved the glasses I got🫶🏻 the quality…

My review for lensmartonline.com I loved the glasses I got🫶🏻 the quality it’s amazing The frame is sturdy, also they have amazing designs.. 🩷
L Lesley Reyna
20 days ago

terrible customer service

My review for lensmartonline.com They have no phone number to call, they only respond through email. I ordered a pair of glasses and put in all my prescription requested the recommended Lense and requested progressive since I need bifocal. Apparently, I choose a reading Lense. now they want me to pay extra to change it. I don't get how I choose reading glasses when I inputted all my prescription and requested progressive. They are the professionals if the order was missing information why didn't they call to confirm. So, they saw my prescription and ignored it. Wont order from them again. If you have a problem with your order, then your just screwed.
N Neo
21 days ago

From Prompt Responses to Exceptional Service: Lensmart Goes Above and Beyond

Unveiling the depths of customer service excellence, Lensmart truly stands out for their unwavering commitment to addressing queries swiftly and efficiently. As a delighted patron, I experienced firsthand their unparalleled dedication to promptly responding to my inquiries, setting a remarkable standard in customer care. What truly sets Lensmart apart is not just their timely assistance but also the value they deliver with each interaction. The satisfaction derived from their services extends beyond mere transactions; it encompasses a profound sense of respect and attentiveness that resonates throughout every encounter. In a world where quality service is a rare gem, Lensmart shines brightly as a beacon of reliability and professionalism. From the moment you engage with Lensmart, you are immersed in a world where customers are not just valued but cherished. The exceptional service they provide goes beyond meeting expectations – it surpasses them with finesse and sincerity. For those seeking a partner in eyewear solutions who truly cares, Lensmart embodies the epitome of excellence.
F Faith Manie
22 days ago

Life-changing Glasses and Exceptional Service!

Unveiling my delightful experience with lensmartonline.com! A few weeks ago, I eagerly ordered a pair of glasses from Lensmart Online and the transformation it brought to my daily life is beyond words! The clarity, comfort, and style it provides are unparalleled. Although there was a slight delay in receiving my order, the exceptional customer service team at Lensmart Online promptly addressed my concerns and explained the issue with transparency and professionalism. Their dedication to ensuring customer satisfaction is truly commendable. I am deeply grateful for the life-changing impact these glasses have had on my daily life, and I wholeheartedly recommend Lensmart Online to anyone seeking quality eyewear and top-notch customer service. Thank you, Lensmart Online, for going above and beyond to exceed my expectations!
A Adel
22 days ago

Seeing Clearly in Style: My Lensmart Online Experience

As a discerning customer, I always prioritize quality and aesthetics when it comes to my eyewear. When I first laid eyes on the frame I ordered from Lensmart Online, I was blown away. The frame was not just beautiful; it was a work of art. The design was sleek, the color was vibrant and stylish, and the craftsmanship was top-notch. Upon receiving my order, I was thrilled to find that the frame looked even better in person than it did on the website. The attention to detail and the quality of the materials used were evident, making it clear that Lensmart takes pride in delivering nothing but the best to its customers. From the moment I put on my new glasses, I felt a renewed sense of confidence and style. Not only did they enhance my vision, but they also complemented my personal style perfectly. I have received countless compliments on my new eyewear, and I never hesitate to recommend Lensmart Online to anyone looking for quality, stylish eyewear. In conclusion, Lensmart Online exceeded my expectations in every way possible. The beautiful frame, the nice and stylish color, and the overall quality of the product make it a clear winner in my books. I am a loyal customer for life, and I will continue to sing the praises of Lensmart to anyone who will listen. Thank you, Lensmart, for helping me see clearly in style!
K Kymber Moore
22 days ago

Reflections of Quality: A Sincere Review of Lensmart Online

Embarking on the quest for the perfect sunglasses, I stumbled upon Lensmart Online with high hopes. Alas, my initial excitement dimmed as I unveiled not one, but three pairs of sunglasses that mirrored my own eyes more clearly than they shielded them from the sun. Imagine my disappointment - like gazing into a mirror rather than through stylish shades. Navigating the return process felt akin to a labyrinth, discouraging and labyrinthine. Lensmart's policies seemed designed to deter returns, possibly nudging customers to accept their fate and retain subpar products. Should you persevere and opt to return the items, the burden of shipping costs befalls you, with refunds a mere fraction of the original expenses. Despite my less-than-ideal experience, I remain hopeful for Lensmart Online to refine its product quality and customer service. May future patrons find improved clarity through their lenses, both figuratively and literally.
M Meredith Parker
22 days ago

Don’t fall for these scammer

My review for lensmartonline.com On February 1st I ordered two pairs of single lense glasses which take 3-5 days to process. I then paid for expedited shipping 3 days. Here we are 14 days later and I still do not have glasses. I contacted customer service on the 9th and was told the glasses were found defective during quality check and were being re customized. I asked to be reimbursed for shipping being I would not get them in the time frame given. They would only offer me 25% off my next order, I said I would prefer to have that discounted off this order instead. They then just offered 25% off the next order again. I reached out again on the 14th asking where my glasses were. They are still not showing shipped when tracking the order. I have not received a response. Do not be fooled by the cheap and attractive glasses this company advertises. I truly believe they are a scam. I will be filing a claim on them and getting my money back from my credit company.
A April
23 days ago

Exceeded Expectations: Flawless Service and Exceptional Products

As a regular patron of lensmartonline.com, I recently purchased three pairs of glasses from their online store. To my delight, the delivery was swift, and I was pleasantly surprised by the quality of the products. Unfortunately, my favorite pair suffered an unexpected break soon after its arrival. With a glimmer of hope, I reached out to lensmart's customer service team inquiring about a possible replacement. To my amazement, they responded promptly and took immediate action to replace the broken pair without any hassle. This level of care and dedication truly exemplifies their commitment to customer satisfaction. The seamless resolution of my issue and the exceptional service provided by lensmart has earned my trust and loyalty. I am truly impressed by their professionalism and willingness to go above and beyond for their customers. I wholeheartedly recommend lensmartonline.com to anyone in search of top-notch eyewear and outstanding customer service. I look forward to continuing my patronage with lensmartonline.com in the future.
N Ntokozo
24 days ago

Above and Beyond: Lensmart’s Unparalleled Customer Service

In a world where customer service often feels like a distant memory, Lensmart stood out as a beacon of light. When I made a mistake with my order, I was taken aback by how quickly and efficiently they resolved the issue. The team's dedication to providing timely updates and ensuring my satisfaction truly exceeded my expectations. Thanks to their exceptional service, my online shopping experience was not only hassle-free but also incredibly rewarding. I am genuinely grateful for Lensmart's unwavering commitment to customer satisfaction.
L Lida M
24 days ago

Great customer service

My review for lensmartonline.com Great customer service. They were prompt to answer emails they kept track of my orderEvery step of the way. Recieved my frames and they were exactly as ordered. Will definitely reccommend and do business again
D Dee
24 days ago

My Lensmart Obsession

My review for lensmartonline.com I wore contacts for over twenty so when I decided I wanted transition to wearing glasses exclusively I had to find someplace to purchases fashionable and reasonably price frames. I found both at Lensmart. I love the idea of being to change glasses with my outfits and now have 11 pair. Lensmart’s service is convenient, their prices are extremely reasonable and the selection is great!!! I have been complimented servers times on my glasses and have shared the link to Lensmart numerous times. You could say I’m pretty obsessed with them now!
R Rebecca
26 days ago

Discover Your Perfect Frames at Lensmart Online: A Must-Have Collection

As someone who frequently admires stylish eyewear, I am delighted to share my experience with lensmartonline.com. I am not just a wearer of glasses; I am an advocate for them. The frames offered are not only cute but also exude quality. The affordability of the lenses is truly remarkable, making it easier for everyone to access fashionable eyewear. Each style I have chosen from Lensmart Online has added a unique touch to my look, reflecting different facets of my personality. The diverse range caters to every individual, allowing you to find the perfect pair for any occasion. I find myself eagerly anticipating my next addition to this growing collection. For anyone looking to enhance their style and vision, I wholeheartedly recommend Lensmart Online. It's not just about wearing glasses; it's about embracing a new way to express yourself effortlessly.
A Alexis Roseman
27 days ago

Frames are cute BUT

My review for lensmartonline.com Frames are cute and prescription is correct BUT… Shipping took forever and the customer service wasn’t helpful. My hunch is the company marks the order as shipped prior to actually shipping so they’re not held liable for going past their allotted order time. Once they mark the order as shipped they can blame the shipping company for the delay.
R Rea
30 days ago

Life-Changing Glasses Delivered with Care and Quality

As a customer based in South Africa, I recently experienced the exceptional service of lensmartonline.com. Despite the distance, my order arrived promptly and in impeccable condition. The packaging reflected a true dedication to preserving the quality of the glasses inside. Upon trying on the glasses, I was amazed by the superb quality and craftsmanship. The attention to detail was evident, and it significantly enhanced my overall experience. I am thrilled with my purchase and would wholeheartedly recommend lensmart to anyone in search of top-notch eyewear.

Introduction:

Lensmart Online is a reputable online retailer specializing in contact lenses. With a wide range of products, excellent customer service, and a user-friendly website, Lensmart Online has gained a loyal customer base. In this editorial review, we will delve into various aspects of their business to provide you with a comprehensive overview.

Pros and Cons:

  • Pros:
    • Extensive selection of contact lenses from leading brands
    • Competitive pricing and value for money
    • Easy-to-navigate website with intuitive features
    • Responsive and helpful customer service
    • Prompt and reliable shipping
    • Frequent promotions and discounts
    • Positive customer reviews and high reputation
    • Secure payment options
    • Loyalty programs for recurring customers
  • Cons:
    • Limited community involvement initiatives
    • Slightly high shipping costs

User Experience:

At Lensmart Online, the user experience is exceptional. Navigating the website is seamless, with clear categories and filters that simplify the search for specific contact lenses. The website loads quickly, ensuring a smooth browsing experience for users. The checkout process is streamlined and user-friendly, minimizing any potential frustration.

Pricing and Value for Money:

Lensmart Online offers competitive pricing on their wide range of contact lenses. Their prices are often lower than those found in physical stores, allowing customers to save money without compromising on product quality. Additionally, the excellent value for money is further enhanced by frequent promotions and discounts, making Lensmart Online a cost-effective option for contact lens buyers.

Customer Service:

Customer service is a top priority for Lensmart Online. Their team of knowledgeable and friendly representatives is readily available to assist customers with any inquiries or concerns. Whether it's through live chat, email, or phone support, customers can expect prompt and helpful responses. Lensmart Online's commitment to outstanding customer service ensures a positive shopping experience for all.

Product Quality and Selection:

Lensmart Online exclusively offers contact lenses from leading brands, guaranteeing high-quality products. From daily disposables to extended wear lenses, Lensmart Online caters to a wide range of vision correction needs. Their diverse selection includes different lens materials, prescriptions, and colors, ensuring that customers can find the perfect fit for their requirements.

Website Usability:

The Lensmart Online website is well-designed and user-friendly. The layout is intuitive, and the search functionality allows users to quickly find and filter their desired contact lenses. Product descriptions are comprehensive and include helpful information regarding specifications, usage instructions, and available prescriptions. The website's fluid navigation contributes to a seamless browsing experience.

Returns and Exchanges:

Lensmart Online has a straightforward returns and exchanges policy. If customers receive defective or incorrect products, they can contact customer service within a specified timeframe to arrange for returns or exchanges. Lensmart Online ensures that their customers are satisfied with their purchase and handles such cases efficiently and professionally.

Promotions and Discounts:

Lensmart Online delights customers with regular promotions and discounts. Customers can take advantage of seasonal sales, limited-time offers, and exclusive discounts on various contact lenses. These promotions provide additional value for money and further incentivize customers to shop from Lensmart Online.

Reputation:

Lensmart Online has earned a stellar reputation in the contact lens industry. With years of experience and numerous positive customer reviews, they have gained the trust and loyalty of their customers. Lensmart Online's commitment to consistently delivering high-quality products, exceptional customer service, and competitive pricing has solidified their reputation as a trustworthy online retailer.

Payment Options:

Lensmart Online provides secure payment options through reputable payment processors. Customers can choose from various payment methods, including major credit cards and PayPal. The website employs robust security measures to protect customers' personal and financial information, ensuring a safe and reliable checkout process.

Loyalty Programs:

Recognizing the value of loyal customers, Lensmart Online offers loyalty programs as a token of appreciation. Repeat customers can benefit from exclusive discounts, rewards, and personalized offers. These loyalty programs enhance customer satisfaction and encourage continued patronage.

Customer Reviews:

Customers' experiences with Lensmart Online are overwhelmingly positive, as reflected in numerous reviews. Customers commend Lensmart Online for their diverse product range, affordable pricing, efficient customer service, and timely shipping. Such positive feedback further establishes Lensmart Online as a reputable and reliable online retailer.

Community Involvement:

While Lensmart Online focuses primarily on providing excellent products and services, their community involvement initiatives are limited. Although they do not currently have extensive community involvement programs in place, Lensmart Online could consider exploring opportunities to give back to the community and promote social responsibility.

Shipping and Costs:

Lensmart Online offers prompt and reliable shipping. They strive to process and dispatch orders as quickly as possible, ensuring timely delivery to customers' doorsteps. However, it is worth noting that the shipping costs may be slightly higher compared to other online retailers. Despite this, the overall value provided by Lensmart Online compensates for the marginally higher shipping costs.

In conclusion, Lensmart Online is a trusted and reliable online retailer of contact lenses. Their wide selection of quality products, competitive pricing, excellent customer service, and user-friendly website make them a top choice for contact lens buyers. With their commitment to customer satisfaction, Lensmart Online has built a strong reputation in the industry. While their community involvement initiatives could be expanded, their overall performance and dedication to providing a positive shopping experience make them a highly recommended option for all contact lens needs.