Letbricks Reviews

Voted Good (4/5)

195 Votes

20 Reviews

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In the Toy Store category

Pie-Chart Analysis

5% users rated Terrible
15% users rated Poor
10% users rated Average
15% users rated Very Good
55% users rated Excellent
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J Jay Searles
17 days ago

No Instructions for assembly

My review for letbricks.com No Instructions for assembly! Please email the instructions ASAP and we will update our rating. PDF format best.
J Jens
20 days ago

A Great Helicopter Modell

My review for letbricks.com A Great Helicopter Modell
A Aaron Glover
20 days ago

A lot of missing pieces

My review for letbricks.com A lot of missing pieces, to many to list here and a lot of extra pieces. Really didn't make sense. If we didn't have a collection of legos from previous builds there would have been no way of completing the towers.
A Andrew Ebersole
22 days ago

We still have not received my son’s…

My review for letbricks.com We still have not received my son’s Christmas present
R Roger Hsu
32 days ago

Unbelievable delays. Untested designs.

My review for letbricks.com Let me start by saying that 2 stars might be generous given my experience with Letbricks; that a 1-star review might be more accurate, but they were prompt in responding to emails and processing my refund so maybe that's worth something. I ordered a kit that I wanted to review on my YouTube channel during their Black Friday sale, and when I saw that the order still had not shipped 2 MONTHS LATER, I canceled it. That's the short version of my experience. But in the interest of making this review both informative to the customer and constructive to Letbricks, there are some details I should add:- When I paid via PayPal, PayPal delayed the payment for a couple of days. This never happened to me before and I learned that PayPal sometimes does this with problematic businesses.- Shortly after I placed my order, I discovered strong evidence that Letbricks does not test-build the designs they have before selling them as kits. This means that a customer could pay over a hundred dollars for a kit and end up with one that has major build issues or worse, is completely unbuildable. When I initially found out, I was willing to say "Oh well" and risk receiving such a kit but after two whole months without even getting a shipping notice, I was motivated to just cancel the order altogether. Selling untested designs as kits is inexcusable for a company. And offering hundreds of them for sale with steep discounts during the holiday season; Is it any wonder that they can't keep up with orders? If Letbricks wants to improve as a company, they need to direct their quality control team to test-build their designs and be more up-front with customers about major shipping delays until they can hire enough personnel to handle orders.
R Roberto Alcedo
47 days ago

Brick by Brick: A Big Boy’s Journey with letbricks.com

As a big boy with an even bigger love for building, letbricks.com has been my go-to for all things Lego. The prices and offers are unbeatable, and the products never fail to impress. Admittedly, there have been times when a few pieces were missing, but that didn't dampen my enthusiasm. Thanks to my extensive collection, I was able to replace them from other sets, and my project was good as new. Overall, letbricks.com has consistently met and exceeded my expectations, making it a top choice for all my building needs.
M Myke Simoes
49 days ago

Great website and great customer care

My review for letbricks.com The experience I had with Letbricks is honestly amazing. sure there is a long wait time but in the end it was brilliant. From the building experience to even opening the box. The customer care is amazingly quick and caring . I highly recommend it to anyone looking to up there model collection
C Cory Geisen
56 days ago

I ordered the Big Boy because ot was…

My review for letbricks.com I ordered the Big Boy because ot was available in the US and in stock. It wasn't in the US and that took time to get. The USB wasn't in the box, it was replaced with a QR code. The kit was missing several parts and some parts were broken. You need to be experienced to build these sets, or you'll really hate your purchases.
N Nikolaos Kambanis
66 days ago

Moc please very well

My review for letbricks.com Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you have to reorder. Hope to get it from you. If these criteria are eliminated and you get it (parts, sticker problems) everything would be okay
C Carson
69 days ago

Quincy is an awesome person

My review for letbricks.com Quincy is an awesome person. He was very understanding and helped me work out what I needed to do to get some missing parts. Definitely 5 star service, it was quick, it was helpful, and I’m satisfied :D
D David
73 days ago

Excellent production quality assurance

My review for letbricks.com Letbricks checks (twice) during the preparation of the kit which is appreciated. In my case, they found missing parts which they had to order, so my order took a bit longer than anticipated. But I'm very hopeful that all parts are there. There are so many interesting kits available.
N Nicole Richards
74 days ago

I submitted and order last month

My review for letbricks.com I submitted and order last month, and a payment was take but I still have yet to receive a tracking order. I've emailed the company twice with no response. I never received an email but the order did arrive today a month after I ordered. I just wish they would have sent some sort of shipping confirmation or notification. If they did I did not receive it. My son is happy with his product. Just be aware shipping takes several weeks before you order.
A Allen Lipson
131 days ago

Ordered two MOC engines

My review for letbricks.com Ordered two MOC engines. Both came with no missing parts, good quality. Second order had shipping problems but was due to to transit company. Letbricks very helpful and responsive. Would absolutely order more products from company and recommend them to others!
J John M
137 days ago

Great quality and customer service

My review for letbricks.com The experience was great because there was some trouble with the shipping transit (not Letbricks fault)and their customer service did a super job in getting the replacement to me. And the actual product once I received was packed perfectly and all parts of the product had great high quality and no issues. I'm very happy with the purchase.
B Bart B
152 days ago

Very friendly and great quality for a good price

My review for letbricks.com Ordered a military moc from Letbricks and it is just great! They work together with moc designers so it is a fair way to both obtain a beautiful moc and support the creative designer. Processing time took quite a while, but Letbricks added an extra gift in the box, and the set had no missing parts, awesome! Would definately order from them again!

Introduction

Letbricks.com is an online marketplace that specializes in selling high-quality and affordable LEGO sets and bricks. With a vast selection, competitive prices, and a user-friendly website, Letbricks.com aims to provide LEGO enthusiasts and collectors with a convenient platform to browse and purchase their favorite sets.

Pros

  • Extensive collection of LEGO sets and bricks
  • Competitive pricing
  • User-friendly website with easy navigation
  • Secure payment options
  • Regular promotions and discounts

Cons

  • Limited availability of rare and exclusive LEGO sets
  • Shipping costs can be high for international customers
  • Return policy may have some limitations

User Experience

Letbricks.com offers a seamless and enjoyable user experience. The website is well-organized, allowing users to easily search for specific LEGO sets or browse through various categories. The product pages provide detailed information, including set descriptions, specifications, and customer reviews, which help users make informed purchase decisions. The purchasing process is straightforward, with secure payment options and a hassle-free checkout process.

Pricing and Value for Money

Letbricks.com offers competitive prices for their LEGO sets and bricks. Compared to other online retailers, their pricing is often lower, making it a cost-effective option for LEGO enthusiasts. Additionally, the value for money is excellent considering the quality and authenticity of the products available. Regular promotions and discounts further enhance the value for customers.

Alternatives

While Letbricks.com provides a wide variety of LEGO sets and bricks, there are a few alternative online marketplaces for LEGO enthusiasts to consider. These include BrickLink, LEGO's official website, and Amazon. Each alternative has its own advantages, such as specialized communities on BrickLink and exclusive sets on LEGO's official website. Nonetheless, Letbricks.com remains a strong contender with its competitive pricing and extensive selection.

Customer Service

Letbricks.com prioritizes customer satisfaction by providing excellent customer service. They have a responsive and knowledgeable support team ready to assist customers with any inquiries or issues. Customers can reach out via email or the website's contact form, and can expect a prompt and helpful response.

Product Quality and Selection

Letbricks.com ensures the quality and authenticity of their LEGO sets and bricks. Their products are sourced from reliable suppliers, guaranteeing genuine LEGO products. The selection is extensive, catering to various LEGO themes, age groups, and collector preferences. However, due to the nature of availability and demand, some rare and exclusive LEGO sets might be limited in stock.

Website Usability

Letbricks.com features a user-friendly website design, offering easy navigation and quick access to desired LEGO sets. The search functionality allows users to refine their search criteria, making it convenient to find specific products. The overall browsing and shopping experience on the website is smooth, helping customers make efficient and informed choices.

Returns and Exchanges

Letbricks.com has a reasonable return policy that allows customers to return or exchange products within a certain timeframe. However, customers are advised to review the specific return policy on the website for detailed instructions and any potential limitations or requirements.

Promotions and Discounts

Letbricks.com regularly offers promotions and discounts, making their LEGO sets even more affordable. Customers can find discounted sets in their dedicated "sale" section or take advantage of limited-time offers and seasonal promotions. Subscribing to their newsletter or following them on social media platforms can provide additional opportunities for exclusive discounts and promotions.

Reputation

Letbricks.com has built a positive reputation within the LEGO community. Customers often praise the website for its wide range of products, competitive pricing, and efficient customer service. The authenticity and quality of their LEGO sets have also been commended, further establishing the website as a reputable online marketplace for LEGO enthusiasts.

Payment Options

Letbricks.com accepts various payment options to accommodate customer preferences and convenience. These include major credit cards, such as Visa, Mastercard, and American Express, as well as popular online payment services like PayPal. The website ensures secure transactions, protecting customer information and providing a safe and reliable payment process.

Loyalty Programs

Currently, Letbricks.com does not offer a loyalty program. However, they compensate for this by regularly providing promotions and discounts to all customers, ensuring that every purchase offers value for money.

Customer Reviews

Letbricks.com values customer feedback and provides a platform for users to leave reviews on their purchased LEGO sets. These reviews help prospective customers make informed decisions by providing insights into product quality, packaging, and overall satisfaction. The presence of customer reviews adds transparency and contributes to the reputation and trustworthiness of Letbricks.com.

Community Involvement

Letbricks.com actively engages with the LEGO community through social media platforms and community forums. They encourage users to share their LEGO creations and engage in discussions. By fostering a sense of community, Letbricks.com strengthens its relationship with customers and builds a supportive network of LEGO enthusiasts.

Shipping and Costs

Letbricks.com offers global shipping to cater to LEGO enthusiasts worldwide. Shipping costs vary depending on the destination and the weight of the package. While shipping costs may be higher for international customers, the website aims to provide efficient and reliable delivery services. Customers can contact the support team for any shipping-related queries or concerns.

In conclusion, Letbricks.com is a trusted online marketplace for LEGO sets and bricks. With their extensive selection, competitive pricing, user-friendly website, and commitment to customer satisfaction, Letbricks.com provides a seamless and enjoyable shopping experience for LEGO enthusiasts around the world.