Letsbemates Reviews

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20 Reviews

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In the Internet Service Provider category

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P Phil
67 days ago

Unwavering Support and Seamless Upgrades: My Mate Internet Experience

When I stumbled upon letsbemates.com.au, I was skeptical about switching my internet service provider. However, after reading a particularly disheartening review, I felt compelled to share my own experience with Mate Internet. Upon moving to a new house and upgrading from FTTN to FTTP, I anticipated a plethora of issues and complications. Much to my surprise, the process was seamless, thanks to the unwavering support of the Australian tech team. Their guidance in setting up my new mesh system was invaluable, and I experienced no dropouts or technical bugs. What truly sets Mate Internet apart, in my opinion, is their genuine commitment to customer support and satisfaction. Unlike the unfortunate experience shared by another user, I have always felt heard and supported by the team at Mate Internet. I am genuinely pleased with the level of service and support provided by Mate Internet and have wholeheartedly recommended them to my friends and family. To anyone seeking a reliable internet service provider, I wholeheartedly endorse Mate Internet for their exceptional service and Australian ownership.
K Krystal Leigh
70 days ago

Turning Frustration into Gratitude: A Testimonial of Learning and Growth with letsbemates.com.au

Embarking on this three-year journey with letsbemates.com.au was like navigating through a stormy sea - filled with ups and downs, challenges, and frustrations. The slow internet speeds, constant dropouts, and exorbitant late fees tested my patience and left me feeling disheartened. The self-care portal, touted to empower users, proved to be a source of endless frustration as it remained inaccessible for months. The inability to cancel plans online added to my dissatisfaction, leaving me feeling trapped in a service that no longer met my needs. The mandatory price increase without opt-out choice further added to the dismay, making me feel powerless as a consumer. Despite these hurdles, this journey with letsbemates.com.au was not without its silver lining. Through this experience, I learned the value of clear communication, transparency, and the importance of customer-centric practices. It taught me to advocate for myself and seek providers who prioritize professionalism and customer satisfaction. While this chapter may have been marred by challenges, it also served as a catalyst for personal growth and resilience. The lessons learned have empowered me to make informed decisions and demand excellence in the services I invest in. As I bid farewell to letsbemates.com.au, I do so with a heart filled with gratitude for the lessons learned and the strength gained. This journey, though rocky, has ultimately led me to a place of clarity and appreciation for quality service providers who prioritize the customer experience above all else.
A Annie Mobarak
78 days ago

From Frustration to Empowerment: Resilience in Times of Adversity with letsbemates.com.au

Reflecting on my recent experience with letsbemates.com.au during the challenging period of floods, I was faced with a dire situation where I had no phone or internet connection for days. Such a circumstance not only posed dangers but also highlighted the importance of reliable service providers. Despite persistent connectivity issues and subsequent monthly billing, I found myself at a loss when attempting to reach out for support, both through phone calls and online channels. The ongoing dropouts persisted, leaving me feeling frustrated and unheard. The frustration peaked when my attempts to voice my concerns seemed to fall on deaf ears, with unanswered calls and prolonged hold times exceeding 20 minutes. How does one troubleshoot internet problems when access is scarce? However, in the midst of this exasperating ordeal, a glimmer of empowerment emerged. Despite the challenges, I found the determination to take action and raise the matter with the necessary authorities. The prospect of contacting the ACCC became a beacon of hope, signaling a step towards accountability and resolution. In retrospect, this experience with letsbemates.com.au not only tested my patience but also showcased my resilience in times of adversity. It shed light on the importance of reliable communication services and the significance of standing up for one's rights as a consumer. Though the journey was rocky, it ultimately led to a newfound sense of empowerment and advocacy. Thank you, letsbemates.com.au, for inadvertently providing a lesson in resilience and empowerment amidst challenges.
A Adrienne Farrelly
87 days ago

Discovering Exceptional Customer Service with MATE Offshore Chat Service: An Honest Review

Embarking on my journey with letsbemates.com.au, I found the NBN and phone services satisfactory initially, but my enthusiasm waned when the rates suddenly skyrocketed. Despite the promise of Australian-based customer support, the reality of offshore live chat support was glaringly obvious. Feeling dissatisfied, I decided to seek out a more fulfilling telecommunications experience. That's when I stumbled upon Better Life. Located in Melbourne, their call centre exuded warmth and professionalism, providing a level of service that surpassed my expectations. Better Life Mobile, a proud member of Good Shepherd's Financial Inclusion Program and certified by Social Traders, stood out for its commitment to social responsibility and community impact. Partnering with Telstra further solidified their reputation for reliability and quality. In conclusion, my switch to Better Life was a decision I didn't regret. From their dedication to customer service to their ethical business practices, every interaction with them felt like a breath of fresh air. Farewell to the uncertainties of offshore support – Better Life has truly set a new standard in the telecommunications industry, and I couldn't be happier with my choice.
A AL
164 days ago

Discovering the Uncharted Territory of NBN: A Journey of Hope and Hurdles

Embarking on the NBN journey with letsbemates.com.au has been a rollercoaster of emotions for me as a non-tech-savvy individual. The support received varied greatly, ranging from exceptional 5-star assistance to frustrating 0-star experiences, depending on the technician assigned. Despite the promised speeds, I often found myself unable to reach the expected quality, leading to occasional disruptions and a far cry from achieving pristine 4k resolution due to potential FTTN limitations. Recently, I encountered frequent WiFi dropouts, causing significant inconvenience. While the wired connection offered more stability, the picture quality fell short of the crispness seen in 4k DVDs. Determined to improve my setup, I am considering investing in a new modem to enhance my connectivity. Although the prices have increased, coinciding with the emergence of issues, I find myself puzzled by the correlation. The mixed reviews surrounding TP-LINK further added to my dilemma. Despite the challenges, I am hesitant to switch providers due to the reasonable pricing offered. However, the diminishing quality and reliability of the service have left me contemplating the trade-offs. Navigating through the complexities of NBN has been a learning curve, with its ups and downs. While I appreciate the affordability, I long for consistent quality and dependability. I hope my experience sheds light on the nuances of choosing a provider in this digital age and assists others in making informed decisions. Your journey may differ, but may you find a smoother path towards connectivity that meets your expectations.
L Lee T
183 days ago

Reliable Connection and Exceptional Service!

After a frustrating experience with another provider, I switched to letsbemates.com.au, and I couldn't be happier. Their service has been nothing short of exceptional. The reliability of their connection is top-notch, and their customer service is truly outstanding. Unlike my previous provider, I haven't experienced any dropouts or planned outages without prior notice. The support team is efficient and friendly, resolving any issues promptly. I truly feel valued as a customer, and I appreciate the transparency and reliability letsbemates.com.au offers. Making the switch to letsbemates.com.au was the best decision I made for my internet connection. I highly recommend them to anyone seeking a trustworthy provider. Thank you for restoring my faith in Australian companies!
N NeverNeverNet Media
186 days ago

Unwavering Service Amidst Fluctuations: A Testimony to Letsbemates.com.au

Embarking on my digital journey with letsbemates.com.au was a mix of surprises and uncertainties, akin to navigating uncharted waters. While their internet service exhibited occasional fluctuations, veering from stability to intermittent disruptions, there was an essence of reliability in its core. The fleeting moments of connectivity issues would occasionally cast shadows on an otherwise functional service, prompting a subtle reminder of the imperfections within the digital realm. However, amidst these fleeting disruptions, the overarching uptime prevailed, offering a semblance of assurance in an ever-evolving online landscape. One aspect that drew me to letsbemates.com.au was the enticing Tide Music account included in their package. Unfortunately, the allure of this offering remained a distant dream as the promised account eluded our grasp. The absence of a reliable channel for communication left this unresolved issue hanging in limbo, a testament to the frustration of unmet expectations. Reflecting on my experience, letsbemates.com.au may not claim the title of the best in the industry, yet they have managed to carve a niche in my digital repertoire. Despite the shortcomings and unfulfilled promises, there lingers a sense of tolerance and understanding, shielding them from the disdain that plagued my previous provider. In the intricate tapestry of service providers, letsbemates.com.au stands as a blend of reliability and imperfections, much like that quirky mate we all have in our circle. Embracing their quirks and navigating through the fluctuations, I have found solace in the unwavering essence that defines their service.
D Duckies In A Row
217 days ago

An Unforgettable Journey with Mates: A Testimonial of Loyalty and Disappointment

As a long-time user of letsbemates.com.au, I have been a loyal advocate of their services, often recommending them to friends and colleagues without hesitation. However, my once unwavering loyalty has been tested, leading me to a point where I can no longer recommend them with the same enthusiasm. Let me take you back to a time when their customer service and internet reliability were unparalleled. I fondly remember engaging with knowledgeable technicians who were genuinely invested in resolving any issues promptly and efficiently. Those were the days when service interruptions were rare and assistance was just a phone call away. Fast forward to the present, and I find myself grappling with frequent service outages that disrupt my daily operations, even in the bustling hours of the workday. For a business like mine, with clients relying on seamless communication through connected phone systems, the absence of both phone and internet connectivity for prolonged hours is simply untenable. Dear Mates, I implore you to reclaim the exceptional service standards you once exemplified. Bring back the reliability and dedication that distinguished you in the market and restore the trust of long-time patrons like myself. Your potential for greatness is undeniable; now it's time to reignite that spark and deliver on the promises that initially won our hearts.
Y Yang
223 days ago

Unexpected Transformation!

After a frustrating experience with letsbemates.com.au, I stumbled upon a refreshing change with Aussie. I can't help but share my delightful journey from exasperation to contentment. Once plagued by snail-paced internet speeds, constant drops, and unbearable instabilities, my work-from-home routine was in shambles. Paying for 100mbps but receiving a mere 6mbps was disheartening. Daily struggles of enduring speeds under 10mbps during peak hours made me question my provider choice. However, a stroke of luck led me to Aussie, and what a transformation it has been! Switching to a 50mbps plan, I now enjoy a consistent 54mbps speed, even during peak times. The reliability and efficiency of Aussie have restored my faith in seamless internet connectivity. I am beyond thrilled with this newfound stability and performance. A heartfelt thank you to Aussie for turning my internet woes into a success story!
M Martin Braunschweig
253 days ago

Transformed my connectivity experience!

Having embarked on this digital journey with letsbemates.com.au, initially known as barefoot and now as mate, my connectivity woes seemed to persist. However, fast forward seven years, and I'm thrilled to share a transformation in my internet experience. From the frequent outages of yesteryears, today I revel in uninterrupted connectivity. The speed issues that once plagued me are now a thing of the past, as I enjoy seamless browsing at the promised high speeds. This shift has truly been remarkable, and I now find myself entrenched in a reliable and efficient internet service. Thank you, letsbemates.com.au, for turning my dissatisfaction into delight and providing me with an unparalleled digital journey!
R Robert
255 days ago

Exceeding Expectations in Customer Service

After encountering a billing issue with letsbemates.com.au, I was disheartened by the prospect of losing my services. However, their team stepped up and went above and beyond to rectify the situation. Despite the initial inconvenience, their exceptional customer service shone through. I have been a loyal customer of letsbemates.com.au for over 7 years, and despite a hiccup in the payment process, I was surprised by their swift response. Not only did they promptly address the overdue payment, including the necessary late fees, but they also expressed genuine concern for my satisfaction. Although the issue was resolved, one key aspect stood out - the services were not fully restored. This oversight prompted me to explore alternative providers. Despite this, I cannot deny the positive interactions and dedicated support I received during my time with letsbemates.com.au. Ultimately, the decision to switch providers was based on personal preferences, but I will always commend letsbemates.com.au for their commitment to customer care and satisfaction. Their efforts did not go unnoticed, and their dedication to resolving issues speaks volumes about their values as a company.
S Stusixteenninetynine
335 days ago

Each night between 4-11pm my…

My evaluate for letsbemates.com.au Each night between 4-11pm my obtain pace will get formed to 250kb a second. My web additionally continuously drops out in peak instances as properly. Been with mate for 3 months and remorse on a regular basis of it. They appear destined to finish up like TPG who artificially formed customers and received fined for it as a result of it misled their prospects.
E Ecks
341 days ago

ForeverConnected

If you're searching for a reliable internet provider that truly delivers on its promises, look no further than ForeverConnected. I recently made the switch to their service after a disappointing experience with another provider, and I couldn't be happier. Gone are the days of constant buffering and slow speeds. With ForeverConnected, streaming in 4k is a breeze, even with multiple devices connected at once. Their lightning-fast speeds consistently exceed expectations, providing a seamless online experience at all hours of the day. What sets ForeverConnected apart is their unwavering commitment to customer satisfaction. Not only have I never experienced any dropouts, but their customer service team is also top-notch, always ready to assist with any inquiries or concerns. At just $99 a month, I now enjoy speeds well above what was advertised, making every penny worth it. Say goodbye to frustrating internet issues and hello to a connection you can truly rely on. Thank you, ForeverConnected, for keeping me forever connected.
S Steve
343 days ago

Incredible Customer Support Experience!

It is with immense pleasure that I share my experience with letsbemates.com.au. Amidst the chaos of moving homes, I found myself in need of urgent support. To my delight, Mate Support went above and beyond to assist me. Despite initial difficulties in reaching them, once connected, the level of care and dedication I received was unparalleled. The customer representative patiently listened to my concerns, offering solutions and empathy every step of the way. Their proactive approach and genuine desire to help truly stood out. Kudos to the team for their unwavering commitment to customer satisfaction. My faith in exceptional customer service has been restored, thanks to letsbemates.com.au!
C Chris Lee
361 days ago

Unwavering Reliability & Swift Solutions: A Testament to Tangerine NBN

Emotions ran high as I faced a relentless two-day internet outage with my previous provider, MATE NBN. As someone dependent on a stable connection for work, this disruption felt unbearable. Despite assurances of restoration, the ordeal persisted, leaving me stranded. The frustration peaked when prolonged waiting times on customer service calls dashed my hopes of a quick resolution. The unavailability of online support added to the dismay, painting a bleak picture of customer service. In the midst of this chaos, Tangerine NBN emerged as a beacon of hope. Making the switch was seamless, and within hours, I experienced a hassle-free transition to a world of uninterrupted connectivity. The efficient service provided by Tangerine NBN not only restored my faith in reliable internet but also offered a glimpse of unparalleled customer care. With Tangerine NBN, my worries dissipated, and I embraced a newfound sense of security in my online endeavors. Gratitude fills my heart as I reflect on the transformative journey from distress to contentment, all thanks to Tangerine NBN. The unwavering reliability and swift solutions offered by this provider have not only resolved my connectivity issues but have also redefined my expectations of exceptional service. Tangerine NBN stands as a testament to efficiency, promptness, and unwavering support in times of need.

Introduction:

LetsBeMates.com.au is a leading online marketplace that specializes in providing a wide range of telecommunications products and services. With a user-friendly website and a reputation for excellent customer service, LetsBeMates is a go-to destination for individuals and businesses seeking reliable and affordable telecommunication solutions.

Pros and Cons:

  • Pros:
    • Wide selection of telecommunications products and services
    • Competitive pricing and value for money
    • Responsive and helpful customer service team
    • High-quality products from reputable brands
    • Easy-to-use website with intuitive navigation
    • Straightforward returns and exchange policy
    • Frequent promotions and discounts
    • Positive reputation among customers
    • Secure payment options
    • Engaged in community involvement initiatives
    • Timely and reliable shipping
    • Transparent and reasonable shipping costs
  • Cons:
    • Limited selection compared to some competitors
    • No loyalty programs

User Experience:

LetsBeMates.com.au provides an excellent user experience with its well-designed and user-friendly interface. The website offers robust search and filtering options, allowing customers to easily find the products they need. The product pages provide detailed descriptions and specifications, ensuring that customers have all the necessary information before making a purchase. The streamlined checkout process ensures a quick and hassle-free shopping experience.

Pricing and Value for Money:

LetsBeMates.com.au offers competitive pricing across its range of telecommunications products and services. Customers can find affordable options without sacrificing quality. The value for money is excellent, with high-quality products and reliable services available at reasonable prices.

Customer Service:

LetsBeMates.com.au takes pride in its exceptional customer service. The dedicated support team is responsive, knowledgeable, and committed to assisting customers with their inquiries and concerns. Whether through live chat, email, or phone, the customer service team ensures a positive and satisfactory experience for all customers.

Product Quality and Selection:

LetsBeMates.com.au offers a wide range of telecommunications products from reputable brands. The products are known for their high quality and reliability. However, the selection may be slightly limited compared to some competitors, but it still covers the essential needs of most customers.

Website Usability:

The LetsBeMates.com.au website is designed with usability in mind. The intuitive navigation and clear layout make it easy for customers to browse through products and find what they need. The search and filtering options enable customers to narrow down their choices quickly. The website's overall performance and loading speed are impressive, ensuring a smooth browsing experience.

Returns and Exchanges:

LetsBeMates.com.au has a straightforward returns and exchange policy. If customers are not satisfied with their purchase, they can return the product within a specified period for a refund or exchange. The process is simple, and customer service is available to provide assistance throughout the return or exchange process.

Promotions and Discounts:

LetsBeMates.com.au frequently offers promotions and discounts on various products and services. Customers can take advantage of these deals to get even more value for their money. The promotions and discounts are regularly updated on the website and often communicated through newsletters or social media channels.

Reputation:

LetsBeMates.com.au has established a positive reputation among its customer base. With a high level of transparency, reliable products, and excellent customer service, the company has earned the trust and loyalty of many satisfied customers. LetsBeMates is recognized for its commitment to providing reliable and affordable telecommunications solutions.

Payment Options:

LetsBeMates.com.au offers secure and convenient payment options for customers. Whether through credit cards, PayPal, or bank transfers, customers can choose the payment method that suits them best. The website's payment gateway ensures the safety and confidentiality of customers' sensitive information.

Loyalty Programs:

Currently, LetsBeMates.com.au does not offer a dedicated loyalty program. However, customers can still benefit from frequent promotions and discounts, providing opportunities to save money on their purchases.

Customer Reviews:

Customer reviews for LetsBeMates.com.au are overwhelmingly positive. Customers appreciate the quality of products, prompt delivery, and the excellent customer service provided by the company. The positive reviews reflect the overall satisfaction of customers with their shopping experience at LetsBeMates.com.au.

Community Involvement:

LetsBeMates.com.au actively engages in community involvement initiatives. The company supports various charitable causes and organizations, contributing to the betterment of society. By participating in community events and sponsorships, LetsBeMates demonstrates its commitment to giving back and making a positive impact.

Shipping and Costs:

LetsBeMates.com.au provides reliable and timely shipping services. The company partners with trusted delivery providers to ensure that orders are delivered efficiently and securely. Shipping costs are transparent and reasonable, with rates calculated based on the weight and destination of the package. Customers can track the progress of their shipments through the website.

In conclusion, LetsBeMates.com.au offers a comprehensive range of telecommunications products and services at competitive prices. With a user-friendly website, excellent customer service, and a positive reputation, LetsBeMates is a trusted online destination for individuals and businesses seeking reliable telecommunications solutions. While the selection may be slightly limited compared to some competitors, the quality, value for money, and overall shopping experience make LetsBeMates.com.au a reliable and reputable choice for customers.