Users Voice for Liabel

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Liabel Overall rating
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Review article published on: 02 Mar 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 4.2 1 3.1 2.6
Feb 2023 5 3 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Liabel Review by

Introduction is an Italian clothing company that specializes in producing high-quality innerwear, sleepwear, and lingerie for women. Founded in 1932, the brand is known in Europe for its classic styles and comfortable garments that combine elegance with practicality. The website offers a wide range of products that cater to different sizes and preferences, including bras, panties, camisoles, nightgowns, pajamas, and robes.

Pros and Cons

Pros: - Exceptional product quality and attention to details - Wide selection of styles and sizes - Competitive pricing - Free shipping on orders over €50 - Excellent customer service Cons: - Limited range of men's clothing - Shipping is not available to some countries outside the EU - Limited availability of some styles and sizes

User Experience offers a user-friendly interface with clear navigation and organized categories. The website is available in Italian, English, French, German, and Spanish, making it accessible to a global audience. The product pages are informative, with descriptions, images, and sizing charts that help customers make informed purchase decisions. The checkout process is smooth and secure, with multiple payment options available.

Pricing and Value for Money offers competitive pricing, with products ranging from €10 to €100. The value for money is excellent, considering the high-quality materials and craftsmanship that goes into each garment. The website offers occasional promotions and discounts that make the products even more affordable, without compromising on quality.


Some alternative brands to include La Perla, Agent Provocateur, Calvin Klein, and Triumph. However, stands out for its focus on comfort and practicality, while still maintaining a touch of elegance and sophistication.

Customer Service has an excellent reputation for customer service, with a responsive and helpful team of representatives available via email or phone. The company also offers a detailed FAQ section that covers common questions and concerns. The website offers a "contact us" form that customers can use to get in touch with the team.

Product Quality and Selection offers exceptional product quality that prioritizes comfort, durability, and elegance. The company uses high-quality materials and adheres to strict quality control measures to ensure that each garment meets its standards. The website offers a wide selection of styles and sizes, catering to different preferences and needs.

Website Usability

The website is easy to navigate, with a clean and organized layout that makes it easy to find products, information, and customer support. The site loads quickly and is optimized for mobile devices, making it accessible on the go.

Returns and Exchanges offers a straightforward returns and exchanges policy, allowing customers to return or exchange products within 14 days of delivery. The company accepts returns for any reason, as long as the products are unused, unwashed, and in their original packaging. Customers are responsible for the shipping costs for returns and exchanges.

Promotions and Discounts offers occasional promotions and discounts, which are communicated through the website or newsletter. Customers can also find discounted products in the sales section of the website.

Reputation has a solid reputation for producing high-quality innerwear, sleepwear, and lingerie. The brand is known for its classic styles, attention to details, and commitment to customer satisfaction. The company has received positive reviews from customers and industry experts alike.

Payment Options accepts multiple payment options, including credit and debit cards, PayPal, and bank transfers. The site uses a secure payment gateway to protect customers' financial information.

Loyalty Programs does not offer a loyalty program at the moment, but customers can sign up for the newsletter to receive updates on promotions, new products, and company news.

Customer Reviews features customer reviews on the product pages, which provide valuable insights into the quality, fit, and style of each garment. The reviews are moderated to ensure their authenticity and usefulness.

Community Involvement is involved in various social and environmental initiatives aimed at making an impact on its community. The brand supports local charities and organizations that promote women's health, education, and empowerment. The company also focuses on sustainability and fair labor practices in its production processes.

Shipping and Costs offers free shipping on orders over €50 within the EU. The company ships to most countries within the EU, with the exception of some areas. The shipping costs vary depending on the destination and the size of the order. The estimated delivery time is 3-5 business days for standard shipping.