Introduction is a leading online tax preparation and filing service that provides individuals and small businesses with an easy and affordable way to file their taxes. The site offers a range of services, from basic tax preparation to more complex tax filing requirements, including electronic filing and tax refund advances. has been in business for over 20 years and operates more than 2,700 office locations throughout the United States and Canada.

Pros and Cons

  • Easy-to-use online platform for tax preparation and filing
  • Affordable pricing with no hidden fees
  • Expert advice and support from qualified tax professionals
  • Fast and accurate tax refund processing
  • Good selection of products and services for small businesses
  • Less well-known than some competitors
  • No free filing option for basic returns
  • May not be suitable for taxpayers with very complex tax situations

User Experience has a clean and user-friendly interface that makes it easy for customers to navigate through the site and find the information they need. The website provides helpful tips and guidance throughout the tax preparation process, and users can easily track the status of their refund.

Pricing and Value for Money

Pricing for's tax preparation and filing services starts at $44.95 for a basic federal return, and prices increase based on the complexity of the tax return. While's prices are generally competitive with those of other tax preparation services, customers should be aware that there are no free options available for basic tax returns.


Some popular alternatives to include TurboTax, H&R Block, and TaxSlayer. Each of these services offers similar features and functionality, and customers should compare prices and features to determine which service is best suited to their needs.

Customer Service provides excellent customer service and support through its online platform, phone service, and in-office support. Customers can speak with qualified tax professionals for expert advice and guidance on their tax filing needs.

Product Quality and Selection offers a range of tax preparation and filing products to meet the needs of individual taxpayers and small businesses, including electronic filing, tax refund advances, and assistance with state and local taxes. The company's tax professionals are highly trained and qualified to provide expert advice and support.

Website Usability has a user-friendly website that is easy to navigate and provides comprehensive information on the company's products and services. The site offers helpful tips and guidance throughout the tax preparation and filing process, and users can easily track the status of their refund.

Returns and Exchanges offers a satisfaction guarantee with its tax preparation and filing services. If customers are not satisfied with the service they receive, they can contact the company for a refund or exchange.

Promotions and Discounts offers regular promotions and discounts to customers throughout the tax filing season. Customers can sign up for the company's email list to receive notifications of these promotions and discounts.

Reputation has a solid reputation as a reliable and trustworthy tax preparation and filing service. The company has been in business for over 20 years and has served millions of customers across the United States and Canada.

Payment Options

Customers can pay for's tax preparation and filing services using a variety of payment methods, including credit cards, debit cards, and electronic checks.

Loyalty Programs offers a loyalty program called the Liberty Tax Service Loyalty Program. This program rewards customers with points for each dollar spent on tax preparation and filing services, which can be redeemed for discounts on future services.

Customer Reviews

Overall, customer reviews of are positive. Customers appreciate the company's affordable prices, easy-to-use online platform, and expert advice and support from qualified tax professionals.

Community Involvement is committed to giving back to the communities it serves, and the company supports a range of charitable and community organizations, including local food banks, schools, and non-profit organizations.

Shipping and Costs

Because is an online service, there are no shipping costs associated with the company's tax preparation and filing services. Customers can access their tax returns through the online platform or by visiting one of's many office locations throughout the United States and Canada.

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Libertytax Recent User Reviews


Reviewer Name: M.Rodrig

Review Submission Date: 08-11-2019

Review Title: SPAM, thoughts and an embarrassment …
Customer Support   



User Interface          


Review Description: They send me emails without me having registered on the platform, I spoke to them saying that I don't know why they send me messages, someone has used my email, I have asked them for my details and they have denied it outright in violation of the data law. SPAM!