Libertytax Reviews

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11 Reviews

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In the Money & Insurance category

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64% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
36% users rated Excellent
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A Ashley Smith
16 days ago

Clarissa at Liberty Tax: Where Expertise Meets Warmth

Having entrusted my taxes to Clarissa at Liberty Tax for the past three years, I can confidently say that she is nothing short of excellent. Beyond her exceptional expertise in navigating the complexities of tax preparation, Clarissa exudes a warmth and genuine friendliness that make every visit a delightful experience. Her efficiency is unmatched, ensuring a swift process without compromising on accuracy. What truly sets Clarissa apart is her infectious laughter and constant smile, creating an inviting atmosphere that instantly puts you at ease. Each appointment feels less like a bureaucratic task and more like a visit with a trusted friend who has your best interests at heart. With Clarissa at the helm, tax season transforms from a stressful ordeal into a seamless and even enjoyable journey. I wholeheartedly recommend Clarissa at Liberty Tax for anyone seeking a harmonious blend of professionalism and personalized care in their tax preparation experience.
J Jesse Heyne
25 days ago

“Liberty block “

My review for libertytax.com Liberty tax in Marshalltown, iowa went from 5 stars to 1 star in just 1 year . I did my taxes there last year and was pleasantly surprised as it was fast , efficient and what I thought was cost efficient.. however I turned my taxes in last Fri and the lady that did my taxes held on to them until today .. I was given the run around and when I finally came in for my last appointment I waited for almost forty min after my app time before I finally seen my preparer . She then played ring around the tax preparation fee with me .. first my taxes cost 300 … then 800 … when I told her h and r block charges 500 and that was the whole reason I came to them in the first place .. all of a sudden it was ok the lowest I can do is 600 ?? I told her absolutely not .. I won’t pay a dime less then 400 and I think that’s too much .. she then told me to wait some more while she called her boss to figure out what I was actually going to pay . I took my papers and left immediately. They had one good year and then boom for whatever reason this branch is now in a lot of trouble . Don’t do your taxes here … these lady’s don’t know what they’re doing … and the excuse that they are just busy and have too many clients is moot to me . Either staff your branch with people who know what they are doing or simply only take on more clients then you can handle . This place … one star .
F Faye Elizabeth
212 days ago

Liberty Tax where is my money

My review for libertytax.com i used liberty tax to file online and i used e-collect service. the irs already said my refund have been sent on monday and i should receive it by wednesday. everybody else got there refund on wednesday. i don’t have my refund till now thursday. this is so bad they couldn’t provide me there my refund went.
S Sue La
240 days ago

Liberty tax the company who actually care !!!

My review for libertytax.com Krunel Patel he's one on the tax associates at: 19 King St. East He went above and beyond for my mom who was in a desperate situation, he was very patient and supportive with the situation. I've been going to liberty tax for a few years now I will most definitely continue, these guys are amazing 🤩
B barry price
277 days ago

goodtax preperation ,and fast/roy did a good job

My review for libertytax.com goodtax preperation ,and fastservice
S Stan Giesbrecht
308 days ago

Lousy service and not informed staff

My review for libertytax.com They did not do return proper and did not give informed answers to my questions. Staff gave a couple different answers to same question. Head office was not very helpful at all when contacted about issue. Got more from better informed competitor that has done more of same. They do not care at all about customers..ok will not be one anymore
L Lis
347 days ago

My Trusted Partner in Taxes: Liberty Tax Review

Embarking on my annual tax journey to Liberty Tax in Kamloops, BC, Canada, has been a tradition instilled with a sense of trust and reliability. Over the years, the team at Liberty Tax has guided me through the intricate process of tax filing with ease and expertise. However, my recent experience left me somewhat disheartened. As I revisited the office for a reassessment of my 2021 taxes, I discovered a discrepancy - some of my T4 forms were missing from the submitted documents. Despite my clear communication regarding the available forms and the potential for electronic retrieval of the missing ones, the team proceeded with the filing without informing me of the incomplete information. This unforeseen turn of events now leaves me in a challenging financial position, as I am faced with unexpected dues for that tax year. This experience, though a deviation from my previously seamless encounters, serves as a valuable lesson in the importance of meticulous oversight and personal verification in financial matters. Moving forward, while my trust in Liberty Tax remains steadfast, I am reminded of the significance of collaboration and vigilance in ensuring accurate tax filings.
L Little Fade
361 days ago

Liberty tax in Conway SC I’ve been…

My review for libertytax.com Liberty tax in Conway SC I've been going to for years they have gave me the best service that u could ever want. They work together as a team. Far as the prices of fees everything is high in the economy at the moment. They work hard as a team to get you what u deserve. GO LIBERTY
A Anthony C
369 days ago

Glens Falls Branch 👎🏻

My review for libertytax.com Glens Falls branch has the gall to say “you have your LY taxes there, you should know” when I ask what the cost of the NY state tax return would be. Attitude from the team the second I walked in. Was a customer the last two years. Never again. Now I’m telling EVERYONE I know about my experience.
T Than
793 days ago

STAY AWAY!

My review for libertytax.com Liberty Tax 5446 Bethelview Rd. Cumming, Ga. STAY AWAY! My wife and I had our 2021 taxes prepared there. Months later we received a letter from the IRS stating we owed $5,000 plus a $200 penalty. The individual who prepared our taxes forgot to include certain documents that were provided to him. Not long after that we received another notice from NYS stating we owed a $42.00 penalty.we contacted Liberty and spoke to a coworker who informed us that the individual who prepared our taxes had personal issues (WHO CARES!) so we could not speak to him. We were informed by Sarah that she would send letters out so we probably wouldn't have to pay the fines, yet we have not been provided with any confirmation letter. We've had no choice but to pay the $42.00 To NYS since interest accrues. Might have to litigate.
M M.Rodrig
1480 days ago

Liberty Tax: A Tale of Miscommunication and Data Privacy Concerns

As a conscientious internet user, I value my privacy and the sanctity of my personal information. When I found unsolicited emails from Liberty Tax in my inbox, I was taken aback. What puzzled me even more was the fact that I had never registered on their platform. Concerned about a possible data breach, I reached out to Liberty Tax to address this issue. However, instead of receiving reassurance and cooperation, I was met with denial and dismissal. Their refusal to acknowledge the possibility of a data mishap left me feeling frustrated and vulnerable. In today's world, where data privacy is of paramount importance, it is disheartening to encounter such blatant disregard for user concerns. The experience with Liberty Tax left me feeling like just another victim of spam, lost in a sea of online noise. As I reflect on my interaction with Liberty Tax, I hope that they take steps to improve their communication and data handling practices. Transparency and accountability are key in building trust with customers, and addressing issues promptly can save both parties from unnecessary stress and embarrassment. For now, I can only hope that my experience serves as a cautionary tale for others navigating the online realm.

Introduction

Liberty Tax is a well-known tax preparation service that aims to simplify the often complicated and overwhelming process of filing taxes. With over 3,000 locations across the United States and an easy-to-use online platform, Liberty Tax offers convenience and expertise to individuals and small businesses.

Pros and Cons

  • Pros:
    • Wide range of services, including tax preparation, e-file, and audit support.
    • Accessible customer support through multiple channels.
    • Flexible options with physical offices and online platform.
    • Experienced tax professionals who stay updated with tax laws and regulations.
  • Cons:
    • Pricing can be higher compared to some competitors.
    • Some users have reported occasional delays in response from customer service.

User Experience

Liberty Tax offers a user-friendly experience with its well-designed website and intuitive online tax preparation platform. The website provides valuable resources, such as tax calculators and informative articles, to help users understand various tax-related topics. Additionally, the online platform guides users through the tax filing process step-by-step, making it easy for both individuals and small business owners to accurately complete their tax returns.

Pricing and Value for Money

While Liberty Tax may not be the most cost-effective option for all taxpayers, many find value in the comprehensive services it offers. Pricing varies depending on the complexity of the tax situation, with additional fees for certain services. However, the expertise and peace of mind provided by Liberty Tax's experienced tax professionals can outweigh the higher cost for some users.

Customer Service

Liberty Tax prides itself on providing exceptional customer service. Users can reach out for support through various channels, including phone, email, and live chat. The company's customer service representatives are knowledgeable and responsive, aiming to assist customers promptly to resolve any issues or questions they may have.

Product Quality and Selection

Liberty Tax places a strong emphasis on accuracy and quality when it comes to tax preparation. The company's tax professionals undergo thorough training and stay up-to-date with ever-changing tax laws and regulations. This dedication to providing accurate tax returns ensures customers can trust the quality of Liberty Tax's services.

Website Usability

The Liberty Tax website is user-friendly, with a clean layout and easy navigation. Users can easily find the information they need, including details on the services provided, pricing information, and contact options. The website also features a knowledge center with educational resources to help users navigate the complexities of tax-related topics.

Returns and Exchanges

As Liberty Tax offers professional tax preparation services, returns and exchanges do not typically apply. However, if an error is made on a tax return prepared by Liberty Tax, the company offers audit support to assist clients in resolving any issues with tax authorities.

Promotions and Discounts

Liberty Tax often provides promotional offers and discounts, especially during tax season. These promotions help users save on tax preparation services and encourage new customers to try Liberty Tax's expertise. Customers can check the website or contact their local Liberty Tax office to inquire about any ongoing promotions or discounts.

Reputation

Liberty Tax has established a solid reputation in the tax preparation industry. With over 20 years of experience, the company has built trust among individuals and small businesses alike. Liberty Tax's commitment to accuracy, professionalism, and excellent customer service has contributed to its positive reputation.

Payment Options

Liberty Tax accepts various payment options, including credit and debit cards, cash, and checks. Online payments can be made securely through the website's payment portal, providing users with convenience and flexibility.

Loyalty Programs

While Liberty Tax does not have a formal loyalty program, the company values its returning customers. Repeat clients often receive special recognition and may be eligible for exclusive offers or discounts, showing Liberty Tax's appreciation for their ongoing support.

Customer Reviews

Customer reviews play an essential role in assessing a company's reputation and customer satisfaction. Online reviews of Liberty Tax are generally positive, highlighting the professionalism of the tax preparers, the accuracy of filed returns, and the ease of the online platform. However, some negative reviews mention occasional delays in customer service response times.

Community Involvement

Liberty Tax actively participates in community initiatives. The company supports various charitable causes through donations and sponsorships. Additionally, many Liberty Tax offices organize community events and offer free tax workshops to empower individuals with tax knowledge.

Shipping and Costs

Since Liberty Tax primarily provides online tax preparation services, shipping is not applicable. Users can securely transmit their tax documents electronically through the online platform. However, if physical copies are required as per the tax authorities' request, local Liberty Tax offices can assist with printing and shipping at an additional cost.

Overall, Liberty Tax offers a comprehensive tax preparation service that strives to simplify the tax-filing process for individual taxpayers and small business owners. With its easy-to-use online platform, knowledgeable tax professionals, and commitment to customer satisfaction, Liberty Tax is an excellent choice for those seeking assistance with their tax obligations.