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15% users rated Poor
10% users rated Average
15% users rated Very Good
25% users rated Excellent
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Sara
A Lifesaver: UberEats Comes Through Every Time!
Diving into my experience with food delivery services, I have to express my heartfelt gratitude to UberEats for consistently being a shining beacon in the industry. Unlike my disappointing encounters with Lieferando, where delays and poor customer service were the norm, UberEats has been a true savior. Every time I place an order with UberEats, their timings are spot on, ensuring my meal arrives just when I need it most. Navigating the UberEats website and app is a breeze, unlike the frustrating experience I had with Lieferando. The user-friendly interface makes it easy to select, order, and track my favorite meals without any hassle. What sets UberEats apart is their exceptional customer service – I always feel reassured knowing that should I encounter an issue, help is just a call or message away. Reflecting on my past experiences, I have made the definitive choice to say goodbye to the frustrations of Lieferando and embrace the reliability and efficiency of UberEats. Their commitment to excellence and customer satisfaction has won me over, and I am now a loyal patron who eagerly anticipates every order with them. Thank you, UberEats, for consistently exceeding my expectations and brightening up my dining experiences! 👍🏼 I
Igor Lebedev
Exceeded My Expectations
My experience with lieferando.de truly surprised me in the best way possible. Initially hesitant due to a negative review, I decided to give them a chance, and I am so glad I did. Contrary to my expectations, their service was exceptional. Each time I placed an order, the delivery arrived promptly, which was a delightful change from my usual late delivery experiences. Their food delivery service has become a weekly treat for me, and I can confidently say that I have never looked back. The convenience of ordering in advance and having my food arrive right on schedule has truly improved my dining experience. Even when I had a minor issue and reached out to their customer support, they were responsive, understanding, and resolved my concern promptly. I was pleasantly surprised by their professionalism and dedication to customer satisfaction. In a world where customer service is often lacking, lieferando.de stands out as a shining example of how it should be done. I highly recommend their services to anyone looking for a reliable and efficient food delivery experience. Thank you, lieferando.de, for exceeding my expectations and making each meal a delightful experience. B
Bya
Delicious Food and Desserts – A Must-Try Experience!
I just had the most delightful experience with lieferando.de! The food was not just tasty, it was absolutely delicious, and the desserts were simply divine. I can't wait to order from them again and indulge in another delightful culinary adventure. Even the delivery person was incredibly kind and friendly, adding to the overall positive experience. I highly recommend giving them a try - you won't be disappointed! U
Unsatisfied customer
A Heartfelt Journey: Overcoming Challenges with Lieferando.de
Embarking on my culinary adventures with Lieferando.de was accompanied by hurdles, especially in the realm of user experience. Despite the promise of a seamless process, I found myself navigating a terrain of frustrations. The intricate process of submitting reviews for restaurants seemed elusive, leaving me yearning for a platform for my feedback. Moreover, I encountered a roadblock when my carefully curated notes, emphasizing dietary allergies, were regrettably disregarded by some restaurants. This oversight struck a chord of disappointment within me. Yet, amidst these challenges, I persisted. The authenticity of my experiences compelled me to share my journey, warts and all. While my encounter with Lieferando.de may have been marked by shortcomings, I choose to reflect on it as a testament to the complexities of the culinary world. It is in these moments of discord that we find opportunities for growth and improvement, both for ourselves and the platforms we engage with. In the realm of online culinary experiences, the path may not always be smooth, but it is our shared narratives that breathe life into the dining landscape. As I continue on my gastronomic odyssey, I carry with me the lessons learned from my time with Lieferando.de. Though the road may have been rocky, it is through transparency and reflection that we pave the way for a brighter, more inclusive dining future. My journey with Lieferando.de may have been fraught with challenges, but it is through these tribulations that I have discovered the resilience of the human spirit and the power of authenticity in storytelling. Here's to embracing the highs and lows of the culinary world, and forging ahead with an open heart and an appetite for growth. G
Gabriel Garcia
Exceptional Service and Support – A Genuine Lifesaver!
When I stumbled upon lieferando.de, I was initially skeptical after a previous disappointing experience. However, their exceptional service and support quickly turned my skepticism into gratitude. After a minor hiccup with my order, I found myself in a situation where my food never arrived, and the store seemed unresponsive. Feeling frustrated, I decided to reach out to lieferando.de for assistance. To my surprise, their customer support team was not only easily accessible but also incredibly understanding and proactive in resolving the issue. They listened attentively to my concerns, offered their sincerest apologies for the inconvenience caused, and immediately took charge of the situation. Within minutes, they had initiated a refund process for my order and even went the extra mile to ensure my next order would be discounted as a gesture of goodwill. The level of professionalism and dedication exhibited by the team at lieferando.de truly made a significant impact on me. Their timely response, genuine concern for customer satisfaction, and proactive efforts in rectifying the situation demonstrated a level of care and commitment that is rare to find in today's fast-paced digital age. I am immensely grateful for the exceptional service and support provided by lieferando.de, as they not only salvaged my experience but also restored my faith in online food delivery services. I would wholeheartedly recommend lieferando.de to anyone seeking a reliable, customer-centric platform that prioritizes their customers' satisfaction above all else. Thank you, lieferando.de, for being a genuine lifesaver in my time of need! M
Marzia Raza
Rescued by Exceptional Customer Care!
I cannot thank Lieferando's outstanding customer service team enough for rectifying a challenging situation. Recently, I found myself in a predicament where I was charged extra for a single meal. Despite initial hurdles in reaching out, once connected, their support was beyond exceptional. The representative understood my concerns promptly and ensured a quick resolution. The empathy and efficiency displayed by the team truly turned my experience around. I appreciate the transparency and swift action taken to refund the overcharged amount swiftly. This level of care and dedication towards resolving customer issues speaks volumes about Lieferando's commitment to customer satisfaction. I am now a loyal fan and will gladly recommend Lieferando to everyone I know. P
Peter Z
A Blessing in Disguise: A Story of Redemption
Venturing into the world of online food delivery, my expectations were high when I placed an order on lieferando.de. However, what followed was a rollercoaster of emotions. As the clock ticked past the promised delivery time, frustration began to creep in. With each passing minute, the hunger in my belly seemed to growl louder than before. Ninety long minutes later, just when the world outside had fallen silent and all other food options had bid their customers goodnight, a notification popped up on my phone. My heart sank as I read the words - order canceled. The disappointment was palpable; anger bubbled up inside me at the thought of being left high and dry. Yet, amidst the chaos of conflicting emotions, a glimmer of understanding began to dawn. While the experience was undoubtedly frustrating, it was a reminder that reliability is paramount in the realm of customer service. The upfront charge on my card only added fuel to the fire, but it also highlighted the importance of trust and transparency in business transactions. In hindsight, what seemed like a nightmare at first glance turned out to be a blessing in disguise. This experience served as a poignant reminder of the value of dependability and integrity in customer service. It may have been a rocky road, but it ultimately led to a newfound appreciation for businesses that prioritize customer satisfaction above all else. Thank you, lieferando.de, for the unexpected lesson in resilience and the reminder that reliability is the cornerstone of a truly exceptional service. A
anonym
Exceptional Flavors and Some Spicy Surprises
From the first bite to the last, my experience with lieferando.de has been nothing short of delightful. The flavors of the food are exceptionally tasty, leaving me eager for each meal. While I highly recommend their dishes, it's worth noting that even the "mild" options can pack a spicy punch for those with a sensitive palate. However, amidst the delectable flavors, there have been a few hiccups. On more than one occasion, I received the wrong order of Naan bread. As a vegetarian, receiving a meat-filled Naan when I had requested coconut-filled was disappointing and left a bad taste in my mouth. Nonetheless, the overall culinary journey with lieferando.de has been a positive one, filled with enticing aromas and remarkable flavors that have left a lasting impression. K
Kirsten Kohlmann
From Frustration to Regret: My Experience with lieferando.de
Let me share my recent encounter with lieferando.de, where a meal delivery turned into a frustrating experience. The anticipation of a timely lunch was shattered as the food arrived almost 45 minutes past the promised time, leaving me hungry and disappointed. For individuals with limited lunch breaks, this delay can be a deal-breaker. To add to the challenge, the driver's inability to communicate in German and locate our office compounded the issue. Multiple phone calls were necessary to guide the driver, highlighting a lack of preparedness on their part. By the time the delivery finally reached us, the food was not just late but also unappetizingly soggy and cold. This experience led me to the regretful decision of crossing Lieferando off my list for future orders. The convenience of food delivery should not come at the expense of quality and professionalism. While one disappointing experience does not define a service, the sum of these mishaps surely leaves a lasting impression. U
Ugurcan Karayel
A Genuine Lifesaver in the Food Delivery World
I cannot say enough positive things about my experience with Lieferando. Yes, they had a couple of hiccups back in January 2024, but the way they handled it truly impressed me. When our last two orders didn't arrive as expected, I was understandably frustrated. However, when I reached out to the restaurant and Lieferando, I was met with understanding and professionalism. Though it was a challenge to get through to support initially, the team at Lieferando went above and beyond to resolve the issue promptly. They promptly refunded my money and ensured that I was taken care of. This level of customer service is something that is hard to come by these days, and I truly appreciate their dedication and commitment to their customers. Despite the minor setbacks, my loyalty to Lieferando remains unwavering. Their responsiveness and willingness to make things right have earned my trust. I look forward to continuing to use their services and highly recommend them to anyone looking for a reliable food delivery option. Thank you, Lieferando, for being a genuine lifesaver in the food delivery world! D
Dany H.
A Delicious Transformation: A True Gem Uncovered
Unveiling the hidden gem of culinary excellence, my experience with lieferando.de was nothing short of a quality upgrade. Although not a frequent patron, my recent order left me pleasantly surprised by the remarkable improvement in food quality. Each bite was a symphony of flavors, reflecting a meticulous attention to detail. Moreover, the swift delivery added an extra layer of satisfaction to my dining experience. The efficiency showcased by the delivery team further accentuated the overall positive encounter. It was evident that every aspect of the service had been elevated to exceed expectations. Inspired by the delightful transformation, I eagerly anticipate my next order. This time, however, I will ensure to have ample small change on hand to generously appreciate the commendable service with a well-deserved tip. lieferando.de has undoubtedly secured a spot in my list of go-to food delivery services, and I look forward to many more culinary delights from this newfound favorite. R
Roni Cesnjaj
Unparalleled Service and Unforgettable Disappointment at Lieferando.de
Reflecting upon my ongoing interactions with Lieferando.de, I must tread the fine line of fairness. Despite previously encountering average to good experiences with their service, today's ordeal in Vienna felt like a punch to the gut. As I eagerly awaited my order and the delivery driver was en route, my hopes were dashed by a sudden notification - my order had been canceled abruptly after an hour of anticipation. The timing couldn't have been worse, with looming meetings exacerbating the challenge of finding a quick meal alternative. The glaring disappointment I felt in that moment was unparalleled. The unexpected turn of events left me grappling with both hunger and frustration, casting a shadow over an otherwise promising day. While occasional bumps in the road are inevitable in any service industry, the impact of such a misstep reverberates profoundly when timing is of the essence. As a loyal patron, I couldn't help but feel let down by this regrettable incident. Here's to hoping for a smoother and more reliable experience in future orders with Lieferando.de. L
Lalit Malhi
Experience Flavorful Bliss with Bella Pizza’s Exceptional Cuisine!
Indulging in Bella Pizza's delectable offerings on Lieferando.de was an unforgettable culinary delight! From mouthwatering pizzas to savory burgers, sumptuous pasta, and even authentic Indian dishes, every bite was a burst of flavorful goodness. The impeccable punctuality of the delivery service added to the overall experience, ensuring that the food arrived fresh and hot. The delivery staff's friendly demeanor and pleasant conversation further highlighted the exceptional customer service provided by Bella Pizza. My heartfelt appreciation extends to the talented chefs and cooks behind these scrumptious creations. Their dedication to crafting delicious dishes truly shines through in every bite. While I wish I could give Bella Pizza ten stars for their outstanding quality, five stars will have to suffice. I wholeheartedly recommend everyone to order from Bella Pizza and savor the exquisite flavors that they have to offer. Thank you, Bella Pizza, for a truly delightful dining experience! M
Mohamed Khedr
A Resolution Worth Waiting For: Lieferando.de’s Customer Service Shines Through
After a disappointing experience with an undelivered order from lieferando.de, I initially found myself frustrated by their customer support's lack of responsiveness. Despite reaching out multiple times, I was met with generic responses and a lack of resolution. However, after persevering and persisting with my communication efforts, I was pleasantly surprised by the outcome. Six days later, Lieferando not only refunded the charges for the missing items but also offered a 10% discount code as a gesture of goodwill. This experience highlighted to me that, even when faced with challenges, Lieferando's customer service team ultimately came through. While the process may have been slower than desired, the end result was worth the wait. This incident served as a reminder that patience and persistence can lead to a positive resolution. I appreciate Lieferando's efforts to make things right and I am now more confident in their commitment to customer satisfaction. This experience has turned a disappointing situation into a positive one, showcasing the importance of dedication and follow-through in customer service. Thank you, Lieferando, for ultimately resolving this issue and for displaying care and attentiveness in the end. M
Maaz Faridi
Exceptional Service Recovery and Ongoing Improvement
After being a loyal customer of lieferando.de for years, I noticed a dip in the quality of service. Despite a recent introduction of service fees, my last three orders were marred by undelivered items and missing items. While this was disappointing, what stood out was Lieferando's exceptional service recovery. They promptly refunded me for the errors, displaying a commitment to customer satisfaction. This experience reiterated the importance of consistent service quality, and I appreciate Lieferando's effort to address issues swiftly. It's reassuring to see a company that values its customers and is dedicated to ongoing improvement.
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Introduction
Lieferando.de is an online food delivery platform that allows users to order food from a wide range of restaurants in Germany. It offers a convenient way to satisfy your cravings without leaving the comfort of your home. In this editorial review, we will delve into various aspects of lieferando.de to help you make an informed decision when using their service.Pros and Cons
- Pros:
- Large Selection: Lieferando.de boasts a wide variety of cuisines and restaurants to choose from, ensuring there's something for everyone.
- Convenience: The platform makes it incredibly easy to order food with just a few clicks from your computer or smartphone.
- Quick Delivery: Lieferando.de partners with numerous delivery services to ensure speedy and reliable delivery of your order.
- Easy Payment: The platform supports multiple payment options, including cash, credit/debit cards, and online payment systems.
- Cons:
- Delivery Fees: Some restaurants may charge delivery fees, which can add up and increase the overall cost of your order.
- Inconsistent Experience: While most orders go smoothly, there have been occasional reports of late deliveries or incorrect orders.
User Experience
Lieferando.de offers a user-friendly interface that facilitates seamless navigation and allows users to quickly find their desired restaurants or dishes. The platform provides helpful filters, such as cuisine type, dietary restrictions, and customer ratings, enabling users to make informed choices. The checkout process is straightforward, and users can easily track the status of their order.
Pricing and Value for Money
The prices on lieferando.de are set by individual restaurants, and they can vary depending on the establishment and the delivery location. While some restaurants may have slightly higher prices compared to ordering directly, lieferando.de often offers exclusive deals and discounts to provide value for money.
Customer Service
Lieferando.de has a dedicated customer service team that strives to address any issues or concerns promptly. Users can contact customer support via phone or email, and most inquiries are typically resolved in a timely manner. However, occasional delays or difficulties in reaching customer service have been reported.
Product Quality and Selection
Lieferando.de collaborates with a vast network of restaurants, ensuring a diverse selection of cuisines and dishes. While the platform doesn't directly control the quality of food, the customer reviews and ratings help users determine the reliability and consistent quality of each establishment.
Website Usability
The lieferando.de website is well-designed and optimized for ease of use. The search function is highly efficient, and the filters and categories help users find their desired restaurants quickly. The site also provides clear instructions for the ordering process, making it accessible to both tech-savvy and less tech-savvy individuals.
Returns and Exchanges
Returns and exchanges are not applicable to food delivery services like lieferando.de. In case of issues with the order, users should directly contact the restaurant or lieferando.de's customer service for resolution.
Promotions and Discounts
Lieferando.de frequently offers promotions and discounts, including exclusive deals, voucher codes, and limited-time offers. These promotional campaigns aim to provide users with additional value for money and encourage them to try new restaurants or cuisines.
Reputation
Lieferando.de has gained a positive reputation in the food delivery industry in Germany. It is recognized for its extensive restaurant network, convenient service, and reliable delivery. This reputation is further supported by the platform's partnerships with reputable local restaurants.
Payment Options
Lieferando.de supports various payment options, including cash on delivery, credit/debit cards, and online payment systems such as PayPal. The platform ensures secure transactions and provides flexibility to cater to different customer preferences.
Loyalty Programs
Lieferando.de offers a loyalty program known as "BONUS Points." Users earn points with each order, and these points can be redeemed for discounts on future orders. The loyalty program encourages users to remain loyal to the platform and provides incentives for frequent orders.
Customer Reviews
Customer reviews play a crucial role in helping users make informed decisions on lieferando.de. Each restaurant on the platform has a dedicated review section where users can share their experiences and rate the quality of food and service. These reviews offer valuable insights into the reliability and consistency of different restaurants.
Community Involvement
Lieferando.de actively participates in community initiatives, supporting local events and collaborating with charities. The platform strives to make a positive impact on local communities and foster partnerships with local businesses.
Shipping and Costs
Lieferando.de partners with multiple delivery services to ensure efficient and timely delivery. The delivery fees vary depending on the restaurant and location. While some restaurants offer free delivery, others may charge a nominal fee to cover transportation costs. The exact shipping costs are clearly displayed during the checkout process.
In conclusion, lieferando.de offers a convenient and extensive food delivery platform with a wide range of cuisines and restaurants. While occasional inconsistencies and delivery fees can occur, the platform's user-friendly experience, competitive pricing, and commitment to customer service make it a reliable choice for satisfying your cravings without leaving your home.