Linksoflondon Reviews

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40 Reviews

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In the Jewelry Store category

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M Mrs Huie
396 days ago

Reviving My Links of London Sweetie Bracelet: A Bittersweet Journey

As a passionate silversmith, I embarked on a journey to revive my beloved Links of London sweetie bracelet. Purchased during an international flight years ago, this bracelet held sentimental value. However, the elastic wore down over time, prompting me to take matters into my own hands. With meticulous care, I replaced the eroded elastic with a sterling silver chain and entrusted it to a professional jewelry cleaner. To my dismay, bits of the bracelet began peeling off, revealing a disheartening black base metal. It became evident that the bracelet wasn't the solid 925 silver I had believed it to be. My experience serves as a cautionary tale, highlighting the importance of authenticity and transparency in jewelry craftsmanship. While the journey to restore my bracelet was bittersweet, it underscored the significance of integrity in the jewelry industry.
M Mrs Huie
396 days ago

Reviving Memories with Links of London Sweetie Bracelet

As I look back to the time when I purchased the Links of London sweetie bracelet during an international flight, I am reminded of the fond memories associated with it. After years of wearing it, the elastic eventually eroded, prompting me to take matters into my own hands. Being a silversmith, I took the opportunity to restring the bracelet with a sterling silver chain and treated it to a professional jewellery cleaner, hoping to restore its former glory. To my dismay, the process revealed that the bracelet was not composed of solid 925 silver as I had believed it to be. Bits of the surface peeled off, exposing a black base metal underneath, leaving me stunned and disappointed by the true composition of the bracelet. Although my experience with the bracelet did not turn out as expected, I cannot deny the sentimental value it holds for me. As I continue to cherish the memories associated with it, I am reminded that the true worth of a piece of jewellery lies in the moments and emotions it encapsulates. Despite the unexpected turn of events, I remain grateful for the opportunity to exercise my silversmithing skills and for the memories that the Links of London sweetie bracelet represents.
L Lauren Johnson
1540 days ago

The Exceptional Customer Service That Rescued My Bracelet Mishap

I recently had the pleasure of experiencing exceptional customer service at linksoflondon.com's Leeds store. A month after purchasing a bangle bracelet, it unfortunately developed a fault, with the end coming off. Frustrated by this unexpected issue, I reached out to the store for assistance. Despite a slight hiccup with receiving the promised follow-up, I can confidently say that the subsequent interactions with the customer service team were nothing short of outstanding. Their prompt response and eagerness to rectify the matter left a lasting impression on me. Not only did they address my concern swiftly, but they also ensured that the replacement part was ordered and made available for me to collect, thus salvaging my beloved bracelet. The genuine care and attention to detail displayed by the consultant truly reaffirmed my trust in the brand. I am grateful for their proactive approach in resolving the situation and for valuing me as a customer. The dedication they demonstrated is a testament to the company's commitment to providing a superior customer experience. It's reassuring to know that in a world filled with automated responses and indifference, there are still businesses that prioritize customer satisfaction above all else. My heartfelt thanks to the team at linksoflondon.com for turning what could have been a frustrating ordeal into a shining example of exceptional service. I look forward to continued patronage and will wholeheartedly recommend linksoflondon.com to anyone in search of not only exquisite jewelry but also unparalleled customer care.
L Lauren Johnson
1540 days ago

Unparalleled Customer Service: A True Testimonial

Stepping into the Leeds store of linksoflondon.com marked the beginning of an exceptional journey. In October, I encountered a minor setback with my bangle bracelet, a piece very dear to me. The end had unexpectedly detached after merely a month of wear. This incident left me disheartened, questioning the quality of my beloved accessory. However, the consultant I met that day ignited a glimmer of hope within me. Calm and attentive, they swiftly noted my name and contact information, assuring me that a replacement part would be ordered expeditiously for my convenience. Despite their reassuring demeanor, time passed, and silence ensued. With a heavy heart, I recently discovered that the Leeds store had shuttered its doors permanently, leaving my predicament unresolved. Distressed by this realization, I yearn for a resolution to restore my faith in the brand. My plea is simple - a humble request for prompt communication and a sincere effort from linksoflondon.com to rectify this matter. Your customer's loyalty is a precious gem that, when nurtured, shines brightly. I eagerly await the opportunity to rekindle my trust in your brand through swift and thoughtful action.
M Mali
1595 days ago

Above and Beyond

I cannot say enough about my incredible experience with linksoflondon.com. When I walked into the Brent Cross branch, I was greeted with warmth and enthusiasm. The sales assistants were attentive and eager to help, making me feel truly valued as a customer. I was in search of a watch strap, and despite not knowing the exact size, the sales assistant went out of their way to show me the available options. They were patient, knowledgeable, and went above and beyond to ensure I found the perfect strap for my watch. Their exceptional customer service truly set them apart. I left the store feeling not only satisfied with my purchase but also grateful for the wonderful assistance I received. It's clear that linksoflondon.com values their customers and goes the extra mile to provide a memorable shopping experience. I highly recommend linksoflondon.com to anyone in search of not only quality products but also exceptional customer service. Thank you to the amazing team at the Brent Cross branch for making my visit truly outstanding.
M Mali
1595 days ago

An Unforgettable Shopping Experience at linksoflondon.com

Upon reading a negative review, I was cautiously skeptical when I visited the Brent Cross branch of linksoflondon.com. However, my experience was anything but disappointing. As I entered the store, I was greeted with warm smiles and eager sales assistants ready to assist me in finding the perfect watch strap. Despite my uncertainty about the size I needed, the sales assistants went above and beyond to showcase their impressive collection of watch straps, patiently explaining the features of each one. Their dedication to customer satisfaction truly stood out. This level of professionalism and genuine care for their customers reassured me that linksoflondon.com values each visitor, making them feel special and appreciated. It became clear to me that my negative expectations were quickly replaced with admiration for the exceptional customer service provided. In a retail world where customer service often falls short, linksoflondon.com has proven that it is possible to exceed expectations and create a memorable shopping experience. Kudos to the dedicated team at the Brent Cross branch for their outstanding service, turning what could have been a negative encounter into a truly delightful visit. I wholeheartedly recommend linksoflondon.com for anyone seeking quality products and exceptional customer care.
N Noreen Mitchell
1610 days ago

Outstanding Customer Service at Linksoflondon.com

I recently had a fantastic shopping experience at Linksoflondon.com and I couldn't wait to share my positive feedback! Upon visiting the Kingston upon Thames branch, I encountered the most exceptional customer service from the shop manager. Despite a disappointing encounter with one of the shop assistants, the manager's professionalism and kindness truly saved the day. They went above and beyond to assist me in finding the right watch strap, making sure I felt valued and appreciated as a customer. Their genuine care and attention to detail made all the difference and turned a potentially negative experience into a positive one. Thanks to the manager's outstanding service, I will definitely continue to support Links of London and recommend them to others. Their exemplary customer service is a true testament to their commitment to customer satisfaction.
N Noreen Mitchell
1610 days ago

Incredible Customer Service Experience at linksoflondon.com

As I sat down to write this review, I couldn't help but feel compelled to share my recent experience at the Kingston upon Thames branch of linksoflondon.com. Contrary to a previous review, I encountered an unimaginably positive interaction with their team. I had called ahead to inquire about watch straps, and upon my arrival, I was met with a kind and enthusiastic shop assistant who not only helped me locate the perfect strap but also took the time to ensure it was the right fit for me. Her knowledge and attentiveness were truly refreshing. As I browsed other options, she remained patient and offered valuable insights without making me feel rushed. It was evident that her priority was providing exceptional customer service, and for that, I am immensely grateful. In the midst of my delightful shopping experience, I could not help but notice the professionalism and dedication exhibited by the entire team, especially the shop manager. Their willingness to go above and beyond left a lasting impression on me. I left the store feeling valued as a customer, appreciated for my time, and most importantly, satisfied with my purchase. To linksoflondon.com, I extend my heartfelt appreciation for setting the standard of excellence in customer service. This memorable encounter has solidified my loyalty, and I look forward to future interactions with your brand. Thank you for restoring my faith in exceptional service!
S Steven Shave
1757 days ago

A Heartwarming Experience with Links of London

Unmatched customer service is what I encountered with Links of London. Despite negative reviews, my personal experience was nothing short of exceptional. When my cuff links couldn't be repaired, the team didn't just offer a replacement; they went above and beyond to ensure my satisfaction. This thoughtful gesture not only secured my loyalty but also prompted me to purchase a stunning bracelet for my wife as a wedding anniversary gift the very next week. This level of care and dedication is rare to find and has made me a lifelong fan of Links of London.
S Steven Shave
1757 days ago

An Unforgettable Experience: Redemption Through Exceptional Service

After stumbling upon negative reviews of linksoflondon.com, I hesitated to make a purchase. However, my experience turned out to be a complete opposite. The outstanding customer service I received from Links of London left me utterly impressed. When my cuff links couldn't be repaired, they promptly sent me a new pair, going above and beyond to ensure my satisfaction. Their thoughtful gesture not only resolved the issue but also deepened my loyalty to the brand. In fact, I was so touched by their service that I purchased a beautiful bracelet for my wife as a wedding anniversary gift the very next week. Links of London not only won me over but also helped me create a memorable moment for my loved one. I highly recommend their products and commend them for their exceptional customer care.
A AlliH
1781 days ago

Unparalleled Quality and Exceptional Customer Service!

I can't thank linksoflondon.com enough for their amazing quality and unmatched customer service. I recently purchased a stunning bracelet and necklace, and they have become my go-to accessories for every occasion. Despite regular wear, they have maintained their pristine condition, reflecting the exceptional craftsmanship and attention to detail. What truly sets Links of London apart is their outstanding customer service. When I encountered a minor issue with one of their pieces, I reached out to them and was pleasantly surprised by their swift response and genuine concern for my satisfaction. They went above and beyond to ensure that I received a hassle-free solution, providing me with a seamless and delightful experience. With their dedication to excellence and genuine care for their customers, I am a customer for life. I wholeheartedly recommend Links of London to anyone in search of timeless elegance and unparalleled customer service. Thank you, Links of London, for exceeding my expectations and setting the standard for luxury and quality!
A AlliH
1781 days ago

Turning Negatives into Positives: A Tale of Resilience and Customer Care

Reflecting on my experience with linksoflondon.com, I initially encountered disappointments with the products I purchased. Despite handling them delicately, both the bracelet and necklace broke prematurely, leaving me disheartened by the apparent lack of durability. Seeking resolution, I reached out to the customer service team, only to face a logistical challenge as the store in question had recently closed. Frustration and skepticism crept in as I sensed a lack of accountability for the quality issues plaguing their merchandise. Nevertheless, in the face of adversity, a glimmer of hope emerged. As I persisted with my concerns, the customer service team exhibited a newfound commitment to addressing my grievances. Through thorough communication and understanding, a solution began to materialize, showcasing a genuine care for customer satisfaction. Despite the initial setbacks, the unwavering dedication to rectifying the situation not only salvaged my faith in the brand but also transformed a negative experience into a testament of resilience and customer care. Moving forward, I am confident in giving linksoflondon.com another chance, appreciating the efforts made to turn a dissatisfied customer into a loyal advocate.
R Richard
1808 days ago

Linksoflondon.com: A Pleasant Surprise

As a first-time customer at linksoflondon.com, I was initially wary due to some negative reviews. However, my personal experience has been nothing short of fantastic. Despite the simplicity of my order, consisting of three items in one package, the impeccable timing and presentation exceeded my expectations. The products mirrored the website's imagery accurately, leaving me thoroughly impressed. I am genuinely looking forward to future transactions with Linksoflondon.com and highly recommend them.
R Richard
1808 days ago

Unwavering Quality Exceeded My Expectations

I must confess, I was taken aback by the negative reviews, but my experience with linksoflondon.com surpassed all my expectations. My order was simple – just three items in one package, yet the timely delivery, impeccable presentation, and spot-on resemblance to the website images left me thoroughly impressed. Rest assured, I'll be a returning customer without hesitation.
J Jo Hopwood
1887 days ago

Unmatched In-Store Service, Disappointing Customer Support

My experience with linksoflondon.com has been a tale of two distinct experiences. Firstly, the impeccable service I received in-store was nothing short of outstanding. The staff went above and beyond to address my concerns promptly and efficiently, restoring my faith in the brand. However, this positive encounter sharply contrasts with my frustrating ordeal with their customer service department. After encountering an issue with a repair on my two-week-old necklace, I reached out to customer support multiple times, only to be met with unfulfilled promises of a prompt resolution. Despite providing my details and being assured of a swift response within one working day, I was left waiting for over a week without any communication. In the end, I resorted to visiting the store to have my problem resolved, which was promptly and professionally handled. It's disheartening that such exceptional in-store service is overshadowed by the lackluster performance of their customer support team. While I'm grateful for the exceptional service I received in-store, the disappointing customer support experience has left me hesitant to continue engaging with the brand. As a conscientious consumer, I am reluctant to invest my hard-earned money in a company that appears to prioritize customer retention so little. This sentiment is further echoed by the unfortunate realization that my encounter may not be an isolated incident. In conclusion, while my faith in the brand's in-store service remains unshaken, my confidence in their customer support has been significantly diminished. I sincerely hope that linksoflondon.com addresses these issues to ensure that all aspects of their customer experience reflect the exceptional quality that the brand is capable of delivering.

Introduction

Linksoflondon.com is an online jewelry retailer known for its exquisite craftsmanship and stylish designs. With a wide range of products, including bracelets, necklaces, earrings, and charms, Linksoflondon.com has become a go-to destination for jewelry enthusiasts. In this editorial review, we will delve into various aspects of the website, from user experience and pricing to customer service and product quality, providing you with valuable insights before making a purchase.

Pros and Cons

Pros:

  • High-quality jewelry with elegant designs
  • Extensive product selection for men and women
  • User-friendly website with intuitive navigation
  • Secure payment options
  • Prompt and reliable shipping

Cons:

  • Pricing may be higher compared to some competitors
  • Limited customization options for certain products
  • Not all products may be available for international shipping

User Experience

Linksoflondon.com provides a seamless and enjoyable user experience. The website's clean design and intuitive layout make it easy for customers to explore and find the desired jewelry pieces. With clear product categories and search filters, users can quickly narrow down their options. Additionally, high-resolution product images and detailed descriptions offer a comprehensive understanding of each item, enhancing the overall user experience.

Pricing and Value for Money

Linksoflondon.com offers jewelry at various price points to cater to different budgets. While some customers may find the prices slightly higher compared to other retailers, the superior quality and craftsmanship of the products justify the cost. The brand's commitment to using premium materials ensures that customers receive excellent value for their money, with lasting pieces that withstand the test of time.

Customer Service

Linksoflondon.com excels in providing exceptional customer service. Their knowledgeable and friendly representatives are readily available to assist customers with any inquiries or concerns. Whether via email or phone, customer service responds promptly, ensuring a positive shopping experience. Additionally, the website offers a comprehensive FAQ section, covering commonly asked questions and providing self-help solutions.

Product Quality and Selection

The jewelry available on Linksoflondon.com is renowned for its exceptional quality. Each piece is meticulously crafted, using high-grade materials and innovative techniques. From sterling silver to 18kt gold, the brand's commitment to excellence is evident in the durable and stunning jewelry they offer. Moreover, their extensive selection caters to various tastes and styles, making it easy for customers to find the perfect piece for every occasion.

Website Usability

The website's usability is one of Linksoflondon.com's strong points. With a clean and responsive design, the site is visually appealing and easy to navigate. The well-organized product categories, clear filters, and intuitive search functionality enable customers to find their desired items effortlessly. Furthermore, the website loads quickly, ensuring a seamless browsing experience for users.

Returns and Exchanges

Linksoflondon.com has a straightforward and customer-friendly returns and exchanges policy. Customers have 30 days from the date of purchase to request a return or exchange, provided the item is in its original condition and packaging. The process is hassle-free, with detailed instructions and a dedicated customer service team to assist throughout the process. However, customers are responsible for any return shipping costs incurred.

Promotions and Discounts

Linksoflondon.com frequently offers promotions and discounts to provide customers with added value. These promotions may include seasonal sales, limited-time offers, or discounts on specific collections. Subscribing to their newsletter or following their social media accounts is a great way to stay updated on the latest promotions and ensure you don't miss out on any exciting deals.

Reputation

Linksoflondon.com has built a strong reputation in the jewelry industry for its commitment to excellence and timeless designs. With over 30 years of experience, the brand has garnered a loyal customer base who praise both the quality of their products and their reliable customer service. Their reputation is further solidified by numerous positive reviews from satisfied customers across various platforms.

Payment Options

Linksoflondon.com provides secure and convenient payment options to ensure a smooth checkout process. Customers can choose from major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website supports payment through PayPal, offering further flexibility and security to customers during their online transactions.

Loyalty Programs

While Linksoflondon.com does not have a dedicated loyalty program, they often show appreciation to their loyal customers through exclusive promotions and special offers. By subscribing to their newsletter or following their social media channels, customers can benefit from these rewards and stay informed about exciting opportunities to save on their favorite jewelry pieces.

Customer Reviews

The customer reviews for Linksoflondon.com are overwhelmingly positive. Satisfied customers often highlight the exceptional product quality, elegant designs, and reliable customer service they have experienced. The brand's attention to detail and commitment to customer satisfaction are frequently praised, further reinforcing their credibility and reputation as a trusted jewelry retailer.

Community Involvement

Linksoflondon.com actively engages in community involvement initiatives, reflecting their commitment to social responsibility. The brand collaborates with various charitable organizations and supports causes that align with their values. By giving back to the community, they demonstrate their dedication to making a positive impact beyond crafting beautiful jewelry.

Shipping and Costs

Linksoflondon.com offers prompt and reliable shipping to customers worldwide. The website provides detailed information regarding shipping costs and estimated delivery times for different regions. While shipping costs may vary depending on the destination and the value of the order, Linksoflondon.com ensures that all packages are securely delivered to customers, using reputable and trusted shipping carriers.

In conclusion, Linksoflondon.com is a reputable online jewelry retailer that prioritizes product quality, customer satisfaction, and excellent user experience. With their wide range of elegant designs and commitment to superior craftsmanship, they offer timeless pieces that are worth the investment. Whether you are searching for a special gift or a personal treat, Linksoflondon.com provides a reliable and enjoyable shopping experience.