Livingproof Reviews

Voted Average (3/5)

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5 Reviews

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No customer service

Discovering a fantastic product that transforms your hair care routine can be an absolute game-changer. In my case, this was exemplified by the phenomenal shampoo from this brand. However, as much as I was enamored with the product itself, my experience with their customer service left much to be desired. The allure of their shampoo was irresistible, prompting me to place my third order with high expectations. Regrettably, the package failed to materialize, leaving me in a quandary. Determined to resolve the issue, I attempted to engage their customer service team on multiple occasions to no avail. The conspicuous absence of any response or assistance was disheartening, to say the least. What exacerbated the situation was the considerable investment involved, as their products lean towards the pricey end of the spectrum. Consequently, being out $140.00 due to an undelivered package was an unwelcome predicament. This unsettling experience significantly detracted from what was supposed to be a seamless and enjoyable customer journey. Disappointed and disillusioned, the prospect of being a loyal, long-term patron of the brand started to fade. Despite the allure of their remarkable shampoo, the disheartening lack of customer service tarnished the overall appeal of the brand. Perhaps, with a more attentive and responsive approach to customer support, they could elevate the overall customer experience and regain the loyalty of patrons like myself. For now, however, my enthusiasm has been dampened, and my loyalty to the brand has been significantly diminished.

A Love Lost: When Customer Service Fails to Deliver

As a faithful user of livingproof.com's shampoo, I was devastated when my 3rd order failed to reach me. The disappointment escalated when my attempts to contact their customer service went unanswered, leaving me out $140. This experience shattered my trust in a brand I once adored and was willing to invest in long-term. The quality of their products is impeccable, but without reliable customer service, the overall experience falls short. A cautionary tale for those seeking not just quality products, but also exceptional customer support.

Wonderful company to order from.

As a long-time customer of Living Proof, I can confidently say that this company goes above and beyond to provide exceptional customer service. The other day, I had to return a product, and to my surprise, not only did they promise a refund within 5 days, but they also encouraged me to pass the product along to someone who might benefit from it. This act of kindness truly reflects how much they value their customers' satisfaction. Their commitment to customer satisfaction is evident in everything they do, and it's one of the many reasons why I continue to choose Living Proof for all my haircare needs. From their high-quality products to their outstanding customer service, this company has truly won my loyalty. I highly recommend Living Proof to anyone looking for a company that not only delivers excellent products but also genuinely cares about their customers.

Unparalleled Customer Service and Generosity

Sharing my experience with livingproof.com has been nothing short of exceptional. When I reached out to return a product, not only did they promise a speedy refund within 5 days, but they also encouraged me to pass it along to someone who might benefit from it. This act of kindness truly showcases the company's dedication to customer satisfaction. Having experienced the outstanding products firsthand, I am continuously impressed by Living Proof's commitment to their customers. I am grateful for their outstanding customer service and will undoubtedly remain a loyal customer for years to come.

From Doubt to Delight: A Journey with Living Proof

Sharing my experience with livingproof.com, I initially had reservations after a disappointing encounter with their recommended products. Despite this setback, I decided to give them another chance. Placing a new order, I eagerly awaited its arrival, only to hit a roadblock when tracking information proved elusive. Frustrated by the lack of clarity, I contacted their customer service, only to find it temporarily unavailable. In that moment, dissatisfaction loomed large. However, amidst the initial confusion and disappointment, I applaud Living Proof for turning the tide. Their responsive and empathetic customer support team swiftly addressed my concerns. They not only located my missing order but also extended a kind gesture to compensate for the inconvenience caused. This turnaround from dismay to delight truly restored my faith in their brand. This experience taught me that second chances can lead to unexpected moments of satisfaction. Living Proof's commitment to customer care and dedication to resolving issues with efficiency and grace have transformed my perception. I now eagerly anticipate trying their products once again, grateful for the opportunity to witness their unwavering dedication to customer satisfaction. In conclusion, my journey with Living Proof has evolved from doubt to delight, showcasing the power of resilience and genuine customer-centric values. My heartfelt gratitude goes to the team for their swift actions and sincere efforts in turning a moment of frustration into one of loyalty and appreciation.