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5% users rated Poor
15% users rated Average
10% users rated Very Good
70% users rated Excellent
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Adrianus M.W. van den Elzen
Disheartening Start to Our Yucatan Adventure Unveiled
As I embarked on our Yucatan journey, my trust in Localiza.com was met with a rocky start at Cancún Airport. Anticipation turned to disappointment as I discovered hidden costs upon car pick-up. The initial affordable deal morphed into a shocking revelation when confronted with exorbitant insurance fees exceeding the rental price itself. Grasping for alternatives, I found myself navigating a maze of unnecessary expenses until disclosing contemplation of a more budget-friendly option in Tulum. The sudden shift in the employee's stance, offering a reduced insurance rate only after comparison challenges, raised doubts about Localiza's transparency and adherence to customer-centric practices. While weary travelers like us sought a swift retreat to our accommodation, the encounter left a lingering bitterness, prompting reflections on exploring local car rental avenues for future adventures. The sense of feeling deceived lingered, prompting second thoughts about engaging with Localiza in the future as uncertainty loomed over its practices beyond Cancún's borders. The absence of customary car introductions only added to the sense of disconnection, underscoring the missed opportunity for a personalized touch that could have alleviated the frustrations of an unsettling beginning to what should have been a seamless journey in paradise. A
adelmo luiz
Unforgettable Service and Exquisite Vehicles – A Testimonial for Localiza.com
As a frequent traveler, I have experienced a wide range of customer service quality, but my recent encounter with Localiza.com truly stood out. The highly skilled attendants made the entire process a breeze, from booking to returning the vehicle. Their professionalism and attention to detail were evident, creating a seamless and stress-free experience for me. And let's talk about the vehicle – sensational is an understatement! The car I rented was not only in impeccable condition but also a joy to drive. It was clean, well-maintained, and exceeded my expectations in every way possible. The level of care and maintenance put into their fleet is a testament to Localiza.com's commitment to providing top-notch service to their customers. I cannot recommend Localiza.com enough for anyone looking for a hassle-free car rental experience. Their exceptional service and exquisite vehicles are unparalleled in the industry. Thank you, Localiza.com, for making my trip truly memorable. I'll definitely be returning for all my future rental needs! J
Juan Rodriguez
Localiza Delivers Trustworthy Service Every Time
From start to finish, my experiences with Localiza have been nothing short of exceptional. Renting a car can be a tedious process, but Localiza goes above and beyond to ensure a seamless and transparent experience. I've had the pleasure of renting from them twice in the past 6 months, and each time their customer service shone brightly. What sets Localiza apart is their commitment to honesty and trust. While some rental companies may try to hide imperfections on their vehicles, Localiza encourages you to inspect the car before taking it out. This level of transparency is not only refreshing but also incredibly valuable. In my case, whenever I noticed even the smallest scratch or dent, the staff was prompt and understanding, guiding me to take pictures for documentation. The peace of mind that comes with knowing Localiza is upfront about the condition of their cars is truly priceless. Their integrity and attention to detail show that they genuinely care about their customers' satisfaction. Despite their proactive approach, I always make sure to take thorough pictures just in case, but I have never had to use them thanks to Localiza's professionalism. I highly recommend Localiza to anyone in need of reliable and trustworthy car rental services. With Localiza, you can rest assured that you are in good hands every step of the way. Thank you, Localiza, for consistently exceeding my expectations and setting the bar high for exceptional customer service in the car rental industry. R
R0793
Unrivaled Peace of Mind with Localiza: A Customer’s Journey
Embarking on countless adventures across Colombia with Localiza has been nothing short of a delight, rendering it my top choice for car rentals. Despite minor setbacks, their commendable customer service sets a high standard in the industry. Nonetheless, there have been instances where the car inspection process left much to be desired. In dimly lit Barranquilla warehouses and poorly illuminated Santa Marta parking garages, scrutiny became challenging. While their pricing falls within reasonable bounds, I yearn for more flexibility in acknowledging the license plate restrictions that hinder a day's drive during week-long rentals. Escalating the concerns, the scarcity of larger vehicles in Santa Marta posed a notable obstacle in my travel plans. Highlighting the necessity of sunlight exposure during inspections, I advocate for a comprehensive video documentation of the car's condition, serving as a safeguard until payment confirmation. Despite these nuances, the transparency and accountability demonstrated by Localiza are second to none. Albeit unheard of, the preemptive measure of recording the car's state ensures peace of mind, resonating with their commitment to customer satisfaction. For an enriching and secure car rental experience, Localiza remains a formidable choice, offering reliability and comfort in every journey. R
Roland
Unforgettable Experience with Localiza: Where Quality Meets Service Excellence
Embarking on my journey with Localiza was nothing short of remarkable. From the moment I stepped into their office, I was greeted with warmth and professionalism. Special mentions to the exceptional team members who made my experience truly unforgettable – Vitoria in POA, Yuri and Benedetto in GRU, as well as the delightful individuals in Curitiba. The rental car, a Sentra 2.0, exceeded my expectations. Impeccably clean and in pristine condition, it provided a smooth and comfortable ride throughout my trip. Localiza not only offers good cars but also sets a high standard for customer service. This seamless combination left a lasting impression on me, showcasing their commitment to quality and excellence. Thank you, Localiza, for not just meeting but surpassing my expectations. I wholeheartedly recommend them to anyone seeking top-notch service and reliable vehicles for their travels. E
Ed Hansen
Exceptional Service and Professionalism: A Grateful Customer’s Testimonial for Localiza Porto Seguro
From the moment I walked into Localiza Porto Seguro, I knew I was in for a treat. The level of service and professionalism exhibited by the staff was truly exceptional. I cannot commend them enough for their dedication to ensuring a seamless experience for customers like me. Every interaction with the team left me impressed and grateful. They were not only efficient and knowledgeable but also displayed a genuine warmth and friendliness that made me feel valued as a customer. Their attention to detail and willingness to go the extra mile did not go unnoticed. As someone who values great customer service, I can confidently say that my experience with Localiza Porto Seguro exceeded all expectations. I left with a deep sense of appreciation for the team and the exceptional service they provide. To the wonderful staff at Localiza Porto Seguro, I extend my heartfelt thanks for your outstanding service. You truly are amazing, and I commend you for your professionalism and dedication. Keep up the exceptional work, and know that your efforts are truly appreciated. 🙏🏾 H
Haneef Esmail
Exceeding Expectations: A Heartfelt Experience with Localiza.com
Let me take a moment to highlight the exceptional service provided by Aline Oliveira and Daiane Santos from Localiza.com. Our recent car rental experience at Salvador airport marked our third time choosing Localiza within a week, and it truly stood out as the epitome of excellence. From the seamless pick-up process to the hassle-free return, every aspect of our interaction with Localiza.com was impeccable. The vehicle surpassed our expectations, demonstrating a commitment to quality that is truly commendable. Aline and Daiane's professionalism and genuine care elevated our experience, making us feel valued and appreciated as customers. Their attention to detail and friendly demeanor left a lasting impression, turning what could have been a mundane task into a memorable moment. I cannot express enough gratitude for the outstanding service we received. With sincerity, I wholeheartedly recommend Localiza.com to anyone in need of a reliable car rental service. This company truly outshines the competition, and I am grateful for the peace of mind they provided during our 30-day journey through Brazil. To Aline, Daiane, and the entire Localiza.com team – thank you for going above and beyond. Your dedication to customer satisfaction is truly commendable, and I look forward to our next encounter with confidence and excitement. G
Gilberto Viegas Fernandes Jr.
Unmatched Service and Quality with Localiza!
After booking with Localiza on a whim, I was pleasantly surprised by the exceptional service and top-notch quality they provided. Their attention to detail and customer care truly set them apart from the competition. From the moment I stepped in, I felt valued and well taken care of. The staff’s friendliness and professionalism made the entire experience smooth and enjoyable. What impressed me the most was their dedication to providing high-quality service consistently. Localiza went above and beyond to ensure that every aspect of my rental experience was seamless and stress-free. From the cleanliness of the vehicle to the ease of the booking process, every detail was handled with precision and care. I can confidently say that Localiza has won me over as a loyal customer. Their commitment to excellence and customer satisfaction is truly commendable. If you're looking for a rental service that values you as a customer and delivers on their promises, look no further than Localiza. I highly recommend their services to anyone seeking a hassle-free and enjoyable rental experience. D
DS
A Journey of Resilience: Turning a Disappointing Pick-Up Into a Lesson Learned
Embarking on a trip filled with excitement and anticipation, I encountered a bump at the start with a disheartening pick-up experience at localiza.com. Despite the language barrier and the bustling office environment, which initially left me feeling lost and unheard, I remained steadfast in my quest for a seamless rental process. Navigating through the chaos, I realized the importance of thorough inspection before signing any agreements. Despite the lack of external inspections and detailed descriptions of the car's condition, I took it upon myself to meticulously scrutinize the contract, ensuring that every clause was understood and accounted for. This vigilance not only brought peace of mind but also highlighted the significance of being proactive in protecting my interests. While the pick-up may have left much to be desired, it became a transformative moment of empowerment and enlightenment. It taught me valuable lessons in communication, preparedness, and assertiveness, qualities that have since guided me on future endeavors. In retrospect, I am grateful for the challenges faced during that pick-up experience, as they have equipped me with the resilience and wisdom needed to navigate unforeseen circumstances with grace and confidence. Remember, amidst the setbacks lie the seeds of growth and self-discovery, waiting to blossom into invaluable life lessons. M
mandar pitkar
Unforgettable Experience with Localiza: A Customer’s Tale of Exceptional Service
Upon stumbling upon Localiza for my car rental needs, little did I know that I was about to embark on an unforgettable experience. The review that initially caught my eye, titled "Very very very amazing Car rental," resonated deeply with my recent encounter with the staff at Localiza. From the moment I stepped into their location, I was met with unparalleled hospitality. The receptionist, whose name I regretfully forgot to ask but who spoke impeccable English, set the tone for a seamless rental process. And when it came time to return the car, Mr. Hilton's kindness, efficiency, and proficiency in English further reinforced my positive impressions. What truly sets Localiza apart is their commitment to customer satisfaction. The minimal paperwork and streamlined procedures made renting and returning the vehicle a breeze, especially after a long day of travel. The competitive prices, inclusive of all necessary fees, only added to the appeal. Securing a Fiat Mobi for a day at such a reasonable rate was truly a pleasant surprise. Furthermore, the convenience offered by Localiza was unmatched. The absence of long waiting lines, clean restroom facilities, and complimentary water service truly elevated the rental experience. The complimentary shuttle service from São Paulo Congonhas airport to Localiza exemplified their dedication to ensuring a stress-free journey for their customers. In conclusion, I wholeheartedly echo the sentiment of the initial review. Localiza not only exceeded my expectations but also left a lasting impression through their exceptional service, well-maintained vehicles, and efficient processes. Highly recommended for those seeking a blend of affordability, quality, and top-notch customer care. My experience with Localiza was truly unforgettable—a testament to their commitment to excellence in every aspect of car rental services. P
PC HG
Unforgettable Memories with Localiza Car Rental in Porto Seguro
Reflecting on my recent trip to Porto Seguro, I cannot help but highlight the exceptional service I received from Localiza Car Rental. From the moment I arrived, their warm and professional customer service made me feel right at home. The seamless process of picking up the meticulously clean and well-maintained vehicle only added to the positive experience. Navigating through the stunning streets of Porto Seguro was a breeze, thanks to the reliability of the Localiza car. The transparent pricing structure without any hidden charges was a refreshing change compared to past car rental experiences. Their dedication to efficiency truly stood out during both the pick-up and drop-off procedures, leaving me impressed with their operational excellence. I cannot recommend Localiza enough to fellow travelers seeking a trustworthy and top-tier car rental service. My journey was not just about exploring a new destination, but also about creating unforgettable memories, all made possible by the exceptional team at Localiza. Thank you for making my trip stress-free and truly memorable! J
JF B
A Journey Made Effortless: Renting with Localiza.com
Embarking on my adventure from France to Colombia, I sought a reliable car rental service and stumbled upon Localiza.com. The seamless experience began even before landing, as their online platform provided me with a hassle-free booking process. Upon my arrival, the exceptional service continued, exceeding my expectations. What truly set Localiza.com apart was their efficient communication through WhatsApp. Any queries or concerns I had were swiftly addressed, putting my mind at ease throughout the rental period. This personalized touch not only showcased their dedication to customer satisfaction but also highlighted their commitment to ensuring a stress-free travel experience. Localiza.com not only met but exceeded my expectations, leaving me with a lasting impression of their unmatched service quality. As I navigated the picturesque roads of Colombia, I did so with utmost comfort and confidence, thanks to Localiza.com. If you're seeking a seamless car rental experience that transcends borders, look no further than Localiza.com. Bon voyage! L
Luis Duran
Unmatched Service Quality with Room for Improvement
Having been a loyal customer of Localiza for three years during my monthly travels to Colombia, I can attest to the quality of service they provide. The staff is friendly, the process is seamless, and the fleet of cars is well-maintained. However, the pricing leaves much to be desired. While the service is top-notch, the rates are undeniably steep. For instance, renting an automatic Suzuki Swift for four days at around $400 seems exorbitant, especially considering the basic features of the vehicle. As a comparison, my monthly payment for a brand-new Land Rover is significantly lower. This discrepancy in pricing is why I am compelled to rate Localiza with 3 stars. In the past, I could rent an Automatic FX category car for six days at a fraction of the cost I am being charged now. The sudden increase in prices is disheartening, especially for a returning customer like myself. Additionally, I suggest that Localiza considers a fair adjustment in rates for vehicles affected by "pico y placa" restrictions. If a client is unable to utilize the car due to city regulations on certain days, a reduction in the rental fee would be a considerate gesture. Localiza, as a company, has the potential to excel further by reassessing their pricing strategy to offer more competitive rates to loyal customers. While the service remains commendable, addressing the affordability factor would undoubtedly enhance the overall customer experience. I look forward to witnessing improvements in pricing that align with the exceptional service quality Localiza consistently delivers. C
Cristian Mauricio
Unforgettable Experience with Localiza: Exceptional Service Beyond Compare
Let me start by saying that my recent month-long car rental experience with localiza.com in Colombia was nothing short of exceptional. From the moment I arrived to pick up my rental, I was greeted with efficiency and friendliness that truly set the tone for the entire journey. The paperwork process was a breeze, thanks to the team's organized approach that ensured I was on the road in no time. The selection of cars available exceeded my expectations, each vehicle immaculately maintained and ready to hit the road. What truly set Localiza apart, however, was their customer service. It wasn't just "good" – it was outstanding. Every interaction left me feeling valued and well taken care of. Whether I had questions, needed assistance, or simply wanted a local recommendation, the staff went above and beyond to ensure my satisfaction. Localiza not only provided me with a mode of transportation but also crafted an experience that enhanced my entire trip. I left Colombia with unforgettable memories, and Localiza played a significant role in making that happen. If you're looking for a car rental company that prioritizes impeccable service and customer satisfaction, look no further than Localiza. They have set the bar high, and I can't recommend them enough. Thank you, Localiza, for making my journey one to remember! Y
Yo Fatim
Transformative Experience: Exceptional Service and Warm Hospitality at Localiza.com
My journey with Localiza.com was nothing short of remarkable. The exemplary service and the friendly staff left a lasting impression on me. Despite the language barrier, their warmth and hospitality spoke volumes. I was amazed by their attention to detail and their willingness to go above and beyond to assist me. I would highly recommend carrying a translation app to bridge any communication gaps. However, the genuine care and dedication of the staff shine through, making every interaction a delightful experience. Localiza.com not only provided top-notch service but also made me feel welcomed and valued as a customer. This level of dedication and sincerity is truly commendable. Thank you, Localiza.com, for creating such a welcoming and memorable environment for your customers!
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Introduction
Localiza.com is a leading car rental platform that offers a wide range of vehicles for individuals and businesses. With a strong presence in various countries, Localiza.com has built a reputation for providing reliable and convenient car rental services. In this editorial review, we will delve into different aspects of Localiza.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- Wide Range of Vehicles: Localiza.com offers a diverse selection of vehicles, ranging from compact cars to luxury models, making it suitable for various customer preferences and needs.
- Convenient Booking Process: The website provides an intuitive and user-friendly booking platform, allowing customers to easily reserve a car in just a few clicks.
- Competitive Pricing: Localiza.com offers competitive rates for its car rental services, ensuring value for money for customers.
- Flexible Rental Options: Customers have the flexibility to choose rental durations that suit their requirements, whether it's a few hours or a few weeks.
- Excellent Customer Service: Localiza.com has a dedicated customer support team that is readily available to assist customers with any queries or concerns.
Cons
- Limited Coverage: While Localiza.com has a strong presence in various countries, its availability may be limited in some areas.
- Additional Charges: Customers may incur additional charges, such as insurance fees or fuel costs, which can increase the overall rental expense.
- Availability Constraints: During peak travel seasons or high demand periods, the availability of specific vehicle models may be limited.
User Experience
Localiza.com provides a seamless user experience through its user-friendly interface and intuitive booking process. Customers can easily navigate the website and find the information they need, such as vehicle options, rental rates, and terms and conditions. The website's layout is clean and organized, ensuring a pleasant browsing experience for users.
Pricing and Value for Money
Localiza.com offers competitive pricing for its car rental services. The rates are transparently displayed on the website, allowing customers to easily compare prices and select the best option for their budget. The company also provides value for money by offering a wide range of vehicle choices and flexible rental options.
Customer Service
Localiza.com is known for its excellent customer service. The company has a dedicated support team that is available to assist customers with any inquiries or issues they may have. Whether it's a question about the booking process or a request for assistance during the rental period, customers can rely on Localiza.com to provide prompt and efficient support.
Product Quality and Selection
Localiza.com maintains a fleet of well-maintained and high-quality vehicles. Customers can choose from a wide selection of models, ranging from economy cars to luxury options. The company ensures that its vehicles are regularly inspected and serviced to guarantee a comfortable and safe driving experience for customers.
Website Usability
The Localiza.com website is designed with user convenience in mind. It offers a clear and straightforward layout, making it easy for customers to find the information they need and complete their bookings seamlessly. The website is also responsive and compatible with various devices, allowing users to access it from their computers, smartphones, or tablets.
Returns and Exchanges
Localiza.com has a fair returns and exchanges policy. In case of any issues or changes in travel plans, customers can contact the customer support team to discuss their options. The company strives to accommodate customer needs and provide suitable alternatives, depending on the circumstances.
Promotions and Discounts
Localiza.com occasionally offers promotions and discounts, which can provide customers with additional savings on their car rental bookings. These promotions are often displayed prominently on the website, allowing customers to easily take advantage of the discounted rates.
Reputation
Localiza.com has established a strong reputation in the car rental industry, known for its reliability and quality service. The company has received positive feedback from numerous satisfied customers, highlighting its professionalism and commitment to customer satisfaction.
Payment Options
Localiza.com offers various payment options for customer convenience. Customers can choose to pay online using major credit cards or select alternative payment methods, depending on their preferences and availability in their location.
Loyalty Programs
Localiza.com offers a loyalty program that rewards frequent customers with benefits and exclusive offers. By joining the loyalty program, customers can enjoy perks such as discounted rates, priority reservations, and more, enhancing the overall value and experience of renting with Localiza.com.
Customer Reviews
Customer reviews play an essential role in assessing the quality and reliability of a service provider. Localiza.com has received positive reviews from many customers who praise the company's professionalism, vehicle quality, and customer service. These reviews contribute to Localiza.com's reputation as a trustworthy car rental platform.
Community Involvement
Localiza.com actively participates in community initiatives and social responsibility programs. The company supports various charitable organizations and community development projects, showcasing its commitment to making a positive impact beyond its core business operations.
Shipping and Costs
As a car rental platform, Localiza.com does not involve shipping. Instead, customers can pick up their reserved vehicle from the designated rental locations. The costs associated with the rental are clearly communicated during the booking process, ensuring transparency and avoiding any surprises for customers.
In conclusion, Localiza.com is a reputable car rental platform that offers a wide selection of vehicles, competitive pricing, and excellent customer service. With its user-friendly website and commitment to quality, Localiza.com provides a convenient and trustworthy solution for individuals and businesses seeking car rental services.