Users Voice for Londonsockcompany

8% users rated Terrible
4% users rated Poor
4% users rated Average
2% users rated Very Good
82% users rated Excellent
Pie Chart Review Representation for Londonsockcompany
Londonsockcompany Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Londonsockcompany Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 14 Jan 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.9 4.5 3.8 1.2 1.8
Oct 2022 4.8 4.7 4.7 4.2 1.3 2.8
Nov 2022 4.2 3.8 4.5 2.8 1.4 2
Dec 2022 5 5 5 5 5 5
Apr 2023 3.8 4.2 4.1 3.4 1.4 5
Line Chart for Rating of peer stores

londonsockcompany.com

everyplate.com

godaddy.com

fragrancex.com

booking.com

shein.com

Detailed Londonsockcompany Review by

Introduction

London Sock Company is a premium retailer of high-quality socks for men. Their range of products include dress socks, casual socks, and gift sets that are suitable for any occasion. Founded in 2013, London Sock Company aims to bring a touch of sophistication, style, and elegance to men's fashion.

Pros and Cons

Pros:
  • High-quality products made from premium materials
  • A wide range of designs and styles to choose from
  • Efficient delivery and easy returns process
  • Excellent customer service
Cons:
  • Higher than average price point
  • Smaller range of sizes available

User Experience

The London Sock Company website is well designed, easy to navigate, and visually appealing. The site is organized into helpful categories that make it easy for users to find what they are looking for. The checkout process is straightforward, and customers are provided with various shipping options. The site also includes a sizing guide, which is helpful for customers who are not sure which size to order.

Pricing and Value for Money

London Sock Company's price point is higher than average for men's socks. However, the premium quality of the products justifies the higher price point. Customers can rest assured that they are getting value for their money.

Alternatives

Alternative retailers that offer high-quality men's socks include Happy Socks, Paul Smith, and Pantherella. However, London Sock Company stands out for their unique designs and gift sets.

Customer Service

London Sock Company's customer service is excellent. Customers can contact the company via email, phone or social media. The company is responsive to inquiries and provides prompt and helpful responses.

Product Quality and Selection

London Sock Company's products are of high quality, made from premium materials such as merino wool and Egyptian cotton. The range of designs and styles is broad, with something to suit every taste.

Website Usability

The London Sock Company website is easy to use, with clear categories and an intuitive menu. The site is visually appealing, with high-quality images of the products. The site is also mobile-responsive, making it easy to browse and shop on a phone or tablet.

Returns and Exchanges

London Sock Company allows returns and exchanges within 14 days of receipt. Returns are free within the UK, and customers are responsible for the cost of return shipping for international orders.

Promotions and Discounts

London Sock Company occasionally offers promotional discounts and codes, primarily through their social media channels. Customers can sign up for the newsletter to receive updates on promotions and new designs.

Reputation

London Sock Company has an excellent reputation for their high-quality products, unique designs, and exceptional customer service. The company has been featured in prominent media outlets such as GQ, Esquire, and The Financial Times.

Payment Options

London Sock Company accepts payments via credit/debit card, PayPal, Google Pay, and Apple Pay.

Loyalty Programs

London Sock Company does not currently have a loyalty program.

Customer Reviews

Customer reviews of the London Sock Company are overwhelmingly positive, with customers praising the quality of the products and the exceptional customer service.

Community Involvement

London Sock Company is involved in several charitable initiatives, including supporting The Royal Marsden Cancer Charity.

Shipping and Costs

London Sock Company offers free shipping within the UK for orders over £60. Standard shipping for UK orders is £3.95, and express shipping is available for £7.50. Shipping costs for international orders vary depending on the destination.

Londonsockcompany Recent User Reviews

User Rating

5 stars

62

👤

Reviewer Name: ABM

Review Submission Date: 2022-12-22

Review Title: Very quick delivery and great product.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very quick delivery and great product.

👤

Reviewer Name: Scott McIntosh

Review Submission Date: 2022-12-21

Review Title: Everything twice
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Everything twice

👤

Reviewer Name: Christian W.

Review Submission Date: 2022-12-21

Review Title: No one told me top pay taxes
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: No one told me top pay taxes, which had to be paid. Extremly expencive to buy an send to Germany. Never again. The socks are okay. But not worth the money

👤

Reviewer Name: Larry Kendrick

Review Submission Date: 2022-12-20

Review Title: Love the product
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love the product. Service team very responsive.

👤

Reviewer Name: Randall Schultz

Review Submission Date: 2022-12-20

Review Title: The product was brilliant
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The product was brilliant Service outstanding

👤

Reviewer Name: James Taylor

Review Submission Date: 2022-12-20

Review Title: What's not to love with LSC's vibrant…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: What's not to love with LSC's vibrant colors, especially in their boot socks. Only odd thing was they were packed very loosely in an oversized cardboard box that arrived a bit worse for wear. The product, most importantly, is outstanding

👤

Reviewer Name: Victor

Review Submission Date: 2022-12-19

Review Title: Have now ordered for the second time…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Have now ordered for the second time because I am very satisfied with the quality of the socks. Unfortunately, receiving it took a lot longer than last time because of Brexit. My package had to go through customs and I had to pay 27 euros extra because of import costs.

👤

Reviewer Name: Luke Thompson

Review Submission Date: 2022-12-19

Review Title: Quality control issue.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Socks are nice, and good quality, but one pair in a three pair box had a hole in the neck of the sock. This is the second time I have ordered from London Sock Company and received a pair of socks with a defect. I’m ordering from the US, so the return process is just inconvenient and time extensive. I will continue to order socks from this company because I haven’t found better quality at this price point. I just wish quality control was more attentive to these issues.

👤

Reviewer Name: Kathy W

Review Submission Date: 2022-12-19

Review Title: Excellent service and excellent product
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service and excellent product

👤

Reviewer Name: JTS

Review Submission Date: 2022-12-19

Review Title: I'm giving 3 stars because the socks…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I'm giving 3 stars because the socks seem like a quality product after using for one week. Minus two stars due to delivery taking over a month.