User Review Scores: Pie Chart Analysis

20% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
60% users rated Excellent
User Reviews
User Rating
Lindsey 19692 days ago

Purchased the navy and white star

Purchased the navy and white star dressing gown from LTS. Very happy with my order great value super soft and snuggly. Quick delivery.

Linda Hughes 19692 days ago

Finally managed to buy pyjamas that

Finally managed to buy pyjamas that dont look like cropped trousers Great fit great quality fast delivery

Katie 19692 days ago

MIDI dresses

So easy to order and I used the designated day for delivery. Everything arrived on time and in perfect condition. Great value and everything was perfect

Jay 19692 days ago

Bad quality jeans shrank unable to return

Ordered paperback jeans. Size 10 seemed to fit great tried 12 as well but it was way too big. However after 3 washes and mind that I have been following all the instructions the jeans shrank to the point where they are too small to put on anymore. And because it was after the 28 days return period I have very expensive jeans just sitting in my closet for over 6 months now.

Mr Heather Butler 19692 days ago

The item I bought was sewn totally

The item I bought was sewn totally wrong and couldnt be worn so I returned it. Lost my original postage money plus 3.99 admin charge. Ridiculous after 25 years the quality is shocking and then to charge me.

Ms Gee 19692 days ago

Efficient Service

Ordered a faux leather red jacket arrived on time. Fit well but had to return as the inside lining of one of the pockets was ripped. Called customer service they replaced it easy transaction.

Carol-Ann 19692 days ago

Bought a full length dressing gown and

Bought a full length dressing gown and what can I say it was even better than it was pictured Absolutely delighted with it and the quick service and delivery made it all the better. Highly recommend.

Tokozani Mulambo 19692 days ago

Very poor customer service your return

Very poor customer service your return policy is not very user friendly You duplicate my order now Im trying to return the items but no response from your customer service

Higgs Wood 19692 days ago

All my orders recently have been just

All my orders recently have been just what I needed and the sleeves are all the perfect length for my very long arms Delivery was quite quick. I am still missing the store in Guildford however. I am 76 years old so a lot of the styles are not for me but the T shirts and tops are fine.

Donna and thanks for your order 19692 days ago

Unbelievably amazing 5 star service 8211 Well Dona

Really quick delivery although belt was missing from item. I send an email received a response within hours and received the belt 2 days later Fantastic 5 star service well done

Mrs Judith Hardman 19692 days ago

Versitile and good value purchase

Discovering Versatility and Value with Stylish TrousersMy recent experience with purchasing trousers from your company has truly been a delightful one. After browsing through your wide selection I ultimately decided to purchase two different styles in order to have a variety to choose from. Both styles fit me wonderfully but I decided to return one of them. The process of returning the trousers was incredibly easy and efficient and I was pleasantly surprised by the fast delivery and return turnaround. Ultimately I decided to keep the black trousers with the stunning sequin panel. These trousers have become an essential piece in my wardrobe as they offer remarkable versatility. Whether Im aiming for a sophisticated and elegant look or a more casual and relaxed style these trousers have proven to be incredibly adaptable. I have effortlessly dressed them up for formal events and dressed them down for casual outings always feeling confident and stylish. What I particularly cherish about this purchase is the exceptional value it has brought to my wardrobe. Not only are these trousers fashionable and versatile but they also represent a costeffective investment. The quality of the fabric combined with the exquisite design undoubtedly demonstrates the exceptional value that your products offer. Overall my experience with your company has been nothing short of excellent. The seamless process of purchasing trying and returning the items coupled with the remarkable versatility and value of the product has left a lasting impression on me. I am truly thrilled with my purchase and will undoubtedly continue to explore your exceptional range of stylish and versatile clothing options in the future.

Mac Lane 19692 days ago

Great selection of long bodied swimsuits

Great selection of long bodied swimsuits. Im only 52 but have a long body and its really hard to find funky swimsuits that fit. Also like the selection of noncontrol suits. Order arrived quickly and good value.

Debbie 19692 days ago

Service is always on time.

I love everything about Long Tall Sally I buy all my clothes from this company and Im never disappointed. The service is always on time and packaged well.

Jane 19692 days ago

I have been a customer for years

I have been a customer for years the products are lovely. However the quality and end products are not as good as they used to be stitching in the qrong places really long bits of cotton but still charging the same amount.

Holly Spence 19692 days ago

I paid for next day delivery for 2

I paid for next day delivery for 2 items trousers and a teddy jumper. Horrific quality for the jumper it was very itchy and poor quality material used inside. The trousers were also not good quality for their price. Really disappointed. When long tall sally was owned by different owners I never once questioned the quality and was a very regular customer. I would like to request my next day delivery money back

buyerforever 19692 days ago

poor customer service

poor customer service had to contact them many times due an item non as described.... and even they made the mistake I had to pay delivery fee and return when they told me by message I dont have to due their mistake. I contacted them back again showing some photos and they never came back to me again. This is extremely sad as I will not use LTS again in my life customer service is the most important to me and they fail significantly. to your reply more sad is to me that LTS not fullfil their promises. this is the second time having issues with lts

Honey McKinley 19692 days ago

Easy to select the products from the

Easy to select the products from the site arrived quickly wellpackaged but without added unnecessary packaging hangers etc. Items fit well and are comfortable at a decent price especially in the sale.

RubyRooster 19692 days ago

Great winter coat

My order arrived very quickly after placing. The coat I purchase is a delight and I am very happy with the fit and the quality. I ordered the same coat in two different sizes as sometimes its difficult to know what will fit best. I returned one which I didnt even have to open and the refund was completed extremely quickly. A very happy customer this time round.

NICOLA ALSEPT 19692 days ago

Ordered twice

When I ordered the goods online there was an error message saying something had gone wrong. I therefore ordered again and ended up paying for and receiving 2 pairs of the slippers. Not enough value to bother with returning one pair. Might have been my mistake but Im not sure. Goods were nice though.

DNP 19692 days ago

Sizing completely wrong which cost me money for nothing

I purchased a pair of shoes and the sizing was completely off given that they were at least one size too small and possible two. I then of course end up paying postage costs both ways in order to return a useless item due to an inaccurate description. Please do not just add generic replies to feedback that only serve to prove you do not even bother to actually read the feedback


Long Tall Sally is an online fashion retailer that caters to tall women, offering clothing and footwear in sizes 8-24 and with inseams up to 38 inches. With their mission to provide stylish and comfortable clothing for women who are above average height, Long Tall Sally has become a popular destination for customers in over 120 countries worldwide.

Pros and Cons

  • Long Tall Sally has a wide selection of clothing and footwear for tall women.
  • Their online store is easy to navigate and has a clean, modern design.
  • They offer free shipping on all orders over $60.
  • Long Tall Sally has a great reputation for quality and customer service.
  • Some customers may find the prices to be a bit higher than their preferred budget.
  • The website does not offer a wide range of customization options for their clothing.
  • Their return policy is not as flexible as some other retailers in the industry.

User Experience

The Long Tall Sally website is easy to navigate and has a clean, modern design that makes it easy for customers to find what they are looking for. The website is also very user-friendly, with a comprehensive menu that allows customers to browse through different product categories and filter their search results by size, color, and price.

Pricing and Value for Money

The prices on Long Tall Sally are generally higher than other retailers in the industry, but customers are paying for the quality and uniqueness of the clothing and footwear. With free shipping on all orders over $60, customers can feel confident that they are getting a good value for their money.


Some alternatives to Long Tall Sally include ASOS Tall, Banana Republic, and J.Crew Tall. These retailers also offer clothing and footwear for tall women, but their selection may be more limited compared to Long Tall Sally.

Customer Service

Long Tall Sally has a great reputation for customer service, with a team of knowledgeable and helpful representatives available to answer any questions or concerns. They also offer a comprehensive FAQ section on their website to help customers troubleshoot any issues they may be experiencing.

Product Quality and Selection

Long Tall Sally offers a wide selection of clothing and footwear for tall women, with a focus on quality and comfort. Their clothing and shoes are made with high-quality materials that are designed to last, and their selection is constantly updated with the latest trends and styles.

Website Usability

The Long Tall Sally website is very user-friendly, with a clean, modern design and easy-to-navigate menu. Customers can filter their search results by size, color, and price, which makes it easy to find exactly what they are looking for.

Returns and Exchanges

Long Tall Sally's return policy is not as flexible as some other retailers in the industry. Customers have 28 days to return items in new, unused condition, and the customer is responsible for the cost of return shipping.

Promotions and Discounts

Long Tall Sally offers promotions and discounts throughout the year, with sales and special offers for holidays and events. They also offer a student discount for those enrolled in a degree program.


Long Tall Sally has a great reputation for quality and customer service, and they have been in business for over 40 years. They are a trusted name in the industry and have a loyal customer base around the world.

Payment Options

Long Tall Sally accepts all major credit and debit cards, as well as PayPal payments.

Loyalty Programs

Long Tall Sally currently does not offer a formal loyalty program, but they do have a rewards program where customers can earn points for making purchases and leaving product reviews.

Customer Reviews

Customers have generally positive reviews of Long Tall Sally, with many praising the quality and selection of the clothing and footwear. Some customers have expressed frustration with the return policy and price point, but for the most part, customers are satisfied with their experience.

Community Involvement

Long Tall Sally is committed to social responsibility and sustainability, and they are actively involved in charity work and fundraising efforts.

Shipping and Costs

Long Tall Sally offers free shipping on all orders over $60. For orders under $60, the cost of shipping varies depending on the destination and shipping method selected. Customers can choose from standard or expedited shipping options.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...