Users Voice for Longtallsally

22% users rated Terrible
19% users rated Poor
9% users rated Average
6% users rated Very Good
44% users rated Excellent
Pie Chart Review Representation for Longtallsally
Longtallsally Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 Sep 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 4.8 3.8 5 4.5 3.7
Oct 2022 3 4.3 4.2 1 4.7 2.5
Nov 2022 3.4 2.4 2.8 5 4.5 3
Dec 2022 5 5 5 2 5 5
Mar 2023 3 1.7 3.4 5 4.1 1.8
Line Chart for Rating of peer stores

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Detailed Longtallsally Review by

Introduction

Long Tall Sally is an online fashion retailer that caters to tall women, offering clothing and footwear in sizes 8-24 and with inseams up to 38 inches. With their mission to provide stylish and comfortable clothing for women who are above average height, Long Tall Sally has become a popular destination for customers in over 120 countries worldwide.

Pros and Cons

Pros:
  • Long Tall Sally has a wide selection of clothing and footwear for tall women.
  • Their online store is easy to navigate and has a clean, modern design.
  • They offer free shipping on all orders over $60.
  • Long Tall Sally has a great reputation for quality and customer service.
Cons:
  • Some customers may find the prices to be a bit higher than their preferred budget.
  • The website does not offer a wide range of customization options for their clothing.
  • Their return policy is not as flexible as some other retailers in the industry.

User Experience

The Long Tall Sally website is easy to navigate and has a clean, modern design that makes it easy for customers to find what they are looking for. The website is also very user-friendly, with a comprehensive menu that allows customers to browse through different product categories and filter their search results by size, color, and price.

Pricing and Value for Money

The prices on Long Tall Sally are generally higher than other retailers in the industry, but customers are paying for the quality and uniqueness of the clothing and footwear. With free shipping on all orders over $60, customers can feel confident that they are getting a good value for their money.

Alternatives

Some alternatives to Long Tall Sally include ASOS Tall, Banana Republic, and J.Crew Tall. These retailers also offer clothing and footwear for tall women, but their selection may be more limited compared to Long Tall Sally.

Customer Service

Long Tall Sally has a great reputation for customer service, with a team of knowledgeable and helpful representatives available to answer any questions or concerns. They also offer a comprehensive FAQ section on their website to help customers troubleshoot any issues they may be experiencing.

Product Quality and Selection

Long Tall Sally offers a wide selection of clothing and footwear for tall women, with a focus on quality and comfort. Their clothing and shoes are made with high-quality materials that are designed to last, and their selection is constantly updated with the latest trends and styles.

Website Usability

The Long Tall Sally website is very user-friendly, with a clean, modern design and easy-to-navigate menu. Customers can filter their search results by size, color, and price, which makes it easy to find exactly what they are looking for.

Returns and Exchanges

Long Tall Sally's return policy is not as flexible as some other retailers in the industry. Customers have 28 days to return items in new, unused condition, and the customer is responsible for the cost of return shipping.

Promotions and Discounts

Long Tall Sally offers promotions and discounts throughout the year, with sales and special offers for holidays and events. They also offer a student discount for those enrolled in a degree program.

Reputation

Long Tall Sally has a great reputation for quality and customer service, and they have been in business for over 40 years. They are a trusted name in the industry and have a loyal customer base around the world.

Payment Options

Long Tall Sally accepts all major credit and debit cards, as well as PayPal payments.

Loyalty Programs

Long Tall Sally currently does not offer a formal loyalty program, but they do have a rewards program where customers can earn points for making purchases and leaving product reviews.

Customer Reviews

Customers have generally positive reviews of Long Tall Sally, with many praising the quality and selection of the clothing and footwear. Some customers have expressed frustration with the return policy and price point, but for the most part, customers are satisfied with their experience.

Community Involvement

Long Tall Sally is committed to social responsibility and sustainability, and they are actively involved in charity work and fundraising efforts.

Shipping and Costs

Long Tall Sally offers free shipping on all orders over $60. For orders under $60, the cost of shipping varies depending on the destination and shipping method selected. Customers can choose from standard or expedited shipping options.

Longtallsally Recent User Reviews

User Rating

5 stars

33

4 stars

11

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Reviewer Name: Elizabeth Thornton

Review Submission Date: 2022-12-22

Review Title: Disappointed
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Review Description: Disappointed - marketed as winter wear, the joggers are very thin material and not suitable for winter temperatures. Fit was good, quality was fine.

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Reviewer Name: Caroline Coleman

Review Submission Date: 2022-12-22

Review Title: Great clothes
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Review Description: Great clothes Absolutely HATE the continuous texts (daily) and emails also daily shoving their other products down my throat. I have unsubscribed. And will not buy anything else from LTS. ?

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Reviewer Name: Lynn Patton

Review Submission Date: 2022-12-22

Review Title: Prompt delivery and even though I had…
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Review Description: Prompt delivery and even though I had to return an item (item didn't suit me) the returns procedure was very easy and a refund was given within a matter of days. Highly recommend

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Reviewer Name: Me

Review Submission Date: 2022-12-21

Review Title: Disappointed
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Review Description: Received - very disappointed with the quality. Have bought directly from Edinburgh store previously, was able to see before I bought. Quality clothing. These items feel cheap and nasty in comparison. Poorly constructed, nasty materials. Should have guessed the price was too good to be true.

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Reviewer Name: Beulah

Review Submission Date: 2022-12-21

Review Title: I keep getting marketing txts from you…
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Review Description: I keep getting marketing txts from you despite not signing up. Can you please stop as I am in a foreign country and get charged to receive then. It will cost me to stop. Can you please take all my details off your system.

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Reviewer Name: Anne McBride

Review Submission Date: 2022-12-21

Review Title: Funeral outfit
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Review Description: Lovely dress perfect for my Mother’s funeral on a bleak freezing day. Arrived on time if there needed to be any adjustments- not necessary. Thank you. Many compliments received.

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Reviewer Name: Sally B

Review Submission Date: 2022-12-20

Review Title: Poor quality of workmanship
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Review Description: I ordered a dress and had to send it back because the silvery threads had pulled. I loved the style and it fitted well so I re-ordered the same dress in black with purple sparkles. It arrived in time - hooray for good delivery but I put it on the day before I needed it and found a big gap where the seam had come undone on the left side so I need to return that now and I had to find something else to wear to my singing performance. This is very poor workmanship. Two faulty items my first two orders - REALLY puts me off ordering anything else

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Reviewer Name: AVet

Review Submission Date: 2022-12-20

Review Title: Poor garment quality, decent ordering experience
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Review Description: Ordered plain black T-shirt style dress. Ordering was straightforward & item arrived v promptly. Rather a lot of plastic packaging.Fit etc was fine - true to size. Have been using dress regularly ever since (more as a nightie / cover up) and it sheds terribly. Bedding & flooring covered in fine - and no so fine - black dust. I’ve washed it twice (it washes well) but it continues to shed terribly. I dread to think of the damage this sort of garment does to rivers & oceans. It’s certainly made a mess of my house!

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Reviewer Name: Ruth Golton

Review Submission Date: 2022-12-20

Review Title: My parcel didn’t arrive and Yodel said…
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Review Description: My parcel didn’t arrive and Yodel said they had delivered it to the coop and it was refused. The shop said the never saw it. It was a Christmas present. Hopefully it will come back to me before Christmas as it a Christmas present.

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Reviewer Name: Ian Johnson

Review Submission Date: 2022-12-20

Review Title: Yodel your delivery agent are a joke
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Review Description: Yodel your delivery agent are a joke, parcel has been in the delivery depot since the 8th December, no delivery date, so as I need the parcel for Christmas selected the option to collect, they now wont let me collect unacceptable, certainly lost you a customer will never order again !!