Longtallsally Reviews

Voted Average (4/5)

50123 Votes

253 Reviews

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In the Women's Clothing Store category

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21% users rated Terrible
5% users rated Poor
16% users rated Average
8% users rated Very Good
49% users rated Excellent
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U Unhappy customer
9 days ago

I do NOT recomment LTS

My review for longtallsally.com I ordered twice and NEVER received my order. Staff at customer service is far away from being client-oriented and helpful. I ´ll be shopping elsewhere!
S Shirley Short
9 days ago

Postage (delivery) was £2.99

My review for longtallsally.com Postage (delivery) was £2.99. Trousers were unsuitable, so returned and £3.99 was deducted from my refund!! Customer services did not reply when l emailed to ask why. Shall not be dealing with this company again. ### Please note the LTS response below is incorrect. I have NOT had a response from CS - that was my reason for giving the feedback!!! ###
A Allyson Wright
9 days ago

THE QUALITY OF THE ITEMS HAS…

My review for longtallsally.com THE QUALITY OF THE ITEMS HAS DRAMATICALLY BECINE POOR QUALITY AND FIT. YOU ARE ALSO SENDING CUSTOMERS CKITHUNG ITEMS THAT ARE IN TERRIBLE CONDITION HIE DO YOU ALLOE THESE ITEMS TO EVEN PASS QUALITY CONTROL. THE SIZES AND NATERIAKS ARE ALSO OF LOWER POOR QUALITY YET YOUR PRICES ARE HIGH. BAD QUALITY AND SIZES AND THEN WE THE CUSTOMER HAS TO PAY OUT TO YOU AGAIN TO RETURN BAD QUALITY AND INNCORET SIZES. NOT HAPPY WITH LTS ANYMORE.
V Virginia Sawyer
9 days ago

Long Tall Sally Delivered a Stress-Free Experience and a Fantastic Coat!

Long Tall Sally truly made online shopping a stress-free experience for me. From the seamless ordering process to the timely delivery, everything was top-notch. And the best part? I am absolutely thrilled with the coat I ordered! The quality exceeded my expectations, and the fit was perfect for my tall frame. I can't wait to browse through Long Tall Sally's collection again and make another fabulous purchase. Thank you for the wonderful product and excellent service! I highly recommend Long Tall Sally to all the tall ladies out there looking for stylish and well-fitting clothing.✨
S Satisfied customer
10 days ago

I ordered an evening jumpsuit and a…

My review for longtallsally.com I ordered an evening jumpsuit and a long evening dress, both were delivered promptly and I am pleased with them
L Lynne
10 days ago

Cost of return was deducted from my…

My review for longtallsally.com Cost of return was deducted from my refund. They deducted twice as much as was stated in the returns policy so it cost me nearly £7.00 to look at the item! I will not order from LTS againI have not had any reply to my correspondence with LTS following my complaint
S Stephanie
10 days ago

Parcel lost

My review for longtallsally.com I never received my items due to the parcel service losing it. The first customer service agent I corresponded with (via email) issued an "investigation" into the matter but never informed me of the outcome. I was asked to rate my experience with customer care before my problem was even resolved which I found annoying... After contacting customer care again (via phone), I was issued a refund... I placed the order again (with a different parcel service/click & collect) which went smoothly hence the 3 stars...
S Sazlybe
10 days ago

Longtallsally.com – Enhancing Your Wardrobe, One Trendy Trouser at a Time

When I first stumbled upon longtallsally.com, I was ecstatic to finally find a place that catered to my long trouser needs. As someone with a taller frame, finding trousers that fit properly has always been a struggle. So, you can imagine my delight when I received my order of long trousers from Long Tall Sally. However, upon carefully examining the trousers, I couldn't help but feel a slight pang of disappointment at the quality given the price point. The material seemed prone to hatching, and the elasticated waistband left me longing for a more tailored fit. Despite these minor setbacks, the joy of finally owning a pair of long trousers that actually reached my ankles overshadowed any shortcomings. Nevertheless, what truly stood out to me was the stellar customer service provided by Long Tall Sally. Their prompt responses and efficient handling of my concerns have left a lasting impression on me. It's reassuring to know that they value their customers' feedback and are willing to go the extra mile to ensure satisfaction. In response to the confusion expressed in the previous review, I can attest that my interactions with Long Tall Sally have been nothing but positive. Their dedication to improving and delivering a top-notch shopping experience is truly commendable. Thus, if you're a fellow tall individual seeking trendy trousers that cater to your unique size, I highly recommend giving Long Tall Sally a try. Despite some room for improvement in quality, their commitment to customer satisfaction shines through, making them a standout in the realm of tall fashion. Trust me, your wardrobe will thank you!
B Bridget Jiu-Jitsu
10 days ago

Khaki Green Faux Leather Jacket

My review for longtallsally.com I love the jacket. Good quality for PU leather, sleeves are definitely long enough. Shipping was fast. Khaki green is a bit darker than shown in picture but I'm still in love. Would purchase in more colors.
F Frankie Joyce
11 days ago

This shirt is beautifully soft, but……

My review for longtallsally.com This shirt is beautifully soft and comfortable. One reason for going for Long Tall Sally is to get sleeves of a decent length. I also went for a size 20 as I am getting a bit plump and wanted to be able to use the shirt as an over shirt. BUT be warned - the sleeves are over long! Even long when I fold up the very generous cuff. I think I may need to get out my needle and thread! But it is so comfortable I have kept it anyway. It even doesn’t seem to need ironing. A lovely shirt even with the shortcomings!
I Iris Ekman
11 days ago

Last time i orderd 2 years ago and it…

My review for longtallsally.com Last time i orderd 2 years ago and it was catastrof, i did not get information about arrival. I took a week find my order. I decided: no more LTS. But now all went well, LTS was using Post office, and i could track my order. Best is, my coat was fabulous. Im 185cm and live in Finland
A Alison Cameron
12 days ago

Disappointed with quality of zip fastening’s

My review for longtallsally.com I have been ordering jeans and other items for a number of years but my recent “jean” order really disappointed with the quality of the zip fastenings! They’re very cheap and either they work too well( zip slides down too easily) or they don’t zip up with extreme force!
A Agnija
12 days ago

No regrets 👍

My review for longtallsally.com I've bought clothes from here before and it never disappoints. Shipping doesn't take forever and the price generally matches the quality of the product. 👍
S Seema
12 days ago

I have shopped with LTS now for more…

My review for longtallsally.com I have shopped with LTS now for more than 20 years. The quality and choice have always been reliable and delivery timings reasonable
M Mrs Helen Mitchell
12 days ago

Long tall sally is really great quality…

My review for longtallsally.com Long tall sally is really great quality and fab prices. Definitely recommend this shop it has over the years been the one place I can guarantee the right length of things for me.

Introduction

Long Tall Sally is an online fashion retailer that caters to tall women, offering clothing and footwear in sizes 8-24 and with inseams up to 38 inches. With their mission to provide stylish and comfortable clothing for women who are above average height, Long Tall Sally has become a popular destination for customers in over 120 countries worldwide.

Pros and Cons

Pros:
  • Long Tall Sally has a wide selection of clothing and footwear for tall women.
  • Their online store is easy to navigate and has a clean, modern design.
  • They offer free shipping on all orders over $60.
  • Long Tall Sally has a great reputation for quality and customer service.
Cons:
  • Some customers may find the prices to be a bit higher than their preferred budget.
  • The website does not offer a wide range of customization options for their clothing.
  • Their return policy is not as flexible as some other retailers in the industry.

User Experience

The Long Tall Sally website is easy to navigate and has a clean, modern design that makes it easy for customers to find what they are looking for. The website is also very user-friendly, with a comprehensive menu that allows customers to browse through different product categories and filter their search results by size, color, and price.

Pricing and Value for Money

The prices on Long Tall Sally are generally higher than other retailers in the industry, but customers are paying for the quality and uniqueness of the clothing and footwear. With free shipping on all orders over $60, customers can feel confident that they are getting a good value for their money.

Alternatives

Some alternatives to Long Tall Sally include ASOS Tall, Banana Republic, and J.Crew Tall. These retailers also offer clothing and footwear for tall women, but their selection may be more limited compared to Long Tall Sally.

Customer Service

Long Tall Sally has a great reputation for customer service, with a team of knowledgeable and helpful representatives available to answer any questions or concerns. They also offer a comprehensive FAQ section on their website to help customers troubleshoot any issues they may be experiencing.

Product Quality and Selection

Long Tall Sally offers a wide selection of clothing and footwear for tall women, with a focus on quality and comfort. Their clothing and shoes are made with high-quality materials that are designed to last, and their selection is constantly updated with the latest trends and styles.

Website Usability

The Long Tall Sally website is very user-friendly, with a clean, modern design and easy-to-navigate menu. Customers can filter their search results by size, color, and price, which makes it easy to find exactly what they are looking for.

Returns and Exchanges

Long Tall Sally's return policy is not as flexible as some other retailers in the industry. Customers have 28 days to return items in new, unused condition, and the customer is responsible for the cost of return shipping.

Promotions and Discounts

Long Tall Sally offers promotions and discounts throughout the year, with sales and special offers for holidays and events. They also offer a student discount for those enrolled in a degree program.

Reputation

Long Tall Sally has a great reputation for quality and customer service, and they have been in business for over 40 years. They are a trusted name in the industry and have a loyal customer base around the world.

Payment Options

Long Tall Sally accepts all major credit and debit cards, as well as PayPal payments.

Loyalty Programs

Long Tall Sally currently does not offer a formal loyalty program, but they do have a rewards program where customers can earn points for making purchases and leaving product reviews.

Customer Reviews

Customers have generally positive reviews of Long Tall Sally, with many praising the quality and selection of the clothing and footwear. Some customers have expressed frustration with the return policy and price point, but for the most part, customers are satisfied with their experience.

Community Involvement

Long Tall Sally is committed to social responsibility and sustainability, and they are actively involved in charity work and fundraising efforts.

Shipping and Costs

Long Tall Sally offers free shipping on all orders over $60. For orders under $60, the cost of shipping varies depending on the destination and shipping method selected. Customers can choose from standard or expedited shipping options.