Users Voice for Lookfantastic

22% users rated Terrible
7% users rated Poor
4% users rated Average
8% users rated Very Good
58% users rated Excellent
Pie Chart Review Representation for Lookfantastic
Lookfantastic Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Mar 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 4.5 5 4.5 4.4 2.2
Oct 2022 3.8 3.6 1 4.7 4.6 1.4
Nov 2022 3.3 4.4 5 4.2 4.2 1.1
Dec 2022 5 5 2 5 5 5
Mar 2023 2.9 4.1 5 3.3 3.6 1.3
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Detailed Lookfantastic Review by

Introduction

Lookfantastic.ae is a popular online store that specializes in beauty and skincare products. With a vast selection of products ranging from skincare, makeup, haircare, and fragrances, Lookfantastic.ae is a one-stop-shop for all your beauty needs. The website is designed to offer an intuitive browsing experience as it is easy to navigate and search for products.

Pros and Cons

Pros: - Lookfantastic.ae offers a vast selection of beauty products from top brands. - The website is user-friendly and easy to navigate. - The store offers free standard delivery in the UAE. - Lookfantastic.ae partners with a range of payment providers to offer convenient payment options to customers. - The store regularly offers promotions and discounts on its products. Cons: - Lookfantastic.ae does not offer free returns for all products. - The shipping time can be longer for customers outside the UAE. - Some products may be more expensive on Lookfantastic.ae compared to other websites.

User Experience

The website's interface is user-friendly and easy to navigate, making it easy to browse and find products. The search function works well, with relevant results appearing quickly. Customers can filter products by brand, category, price range, and other options to make the shopping experience more personalized. The website also offers an excellent checkout process, with a simple and straightforward process for placing orders.

Pricing and Value for Money

Lookfantastic.ae offers competitive pricing for its products, with regular promotions and discounts available for customers. On some items, the price may be higher compared to other websites. However, the store offers a vast selection of high-quality products, making it a worthwhile choice for many customers.

Alternatives

Some popular alternatives to Lookfantastic.ae include Sephora, Cult Beauty, and Beauty Bay. These stores offer similar products and pricing and are worth exploring as well.

Customer Service

Lookfantastic.ae offers excellent customer service, with a responsive and helpful team available to answer questions and handle inquiries. Customers can reach out to the team via email or phone, with response times being relatively quick, making it easy to resolve any issues efficiently.

Product Quality and Selection

Lookfantastic.ae offers a vast selection of high-quality beauty products, ranging from skincare and makeup to body care and hair care. The website stocks products from many popular brands, including Clinique, Estée Lauder, and L'Oreal. The site also offers various niche and emerging brands, making it an excellent option for people looking for innovative and unique beauty products.

Website Usability

Lookfantastic.ae is designed to offer an intuitive browsing experience, with clear menus and categories making it easy to find products. The website is also visually appealing, with high-quality product images and a sleek layout.

Returns and Exchanges

Lookfantastic.ae offers a returns policy that allows customers to return unwanted or faulty products within 14 days of delivery. However, some items are exempt from this policy, such as opened or used products. Customers are responsible for the shipping costs of returning products, and refunds are processed within 14 days of receiving the products.

Promotions and Discounts

Lookfantastic.ae regularly offers promotions and discounts on its products, making it a great option for customers looking for a deal. The store offers daily deals, weekly promotions, and seasonal discounts, with savings ranging from 10% to 50% off.

Reputation

Lookfantastic.ae has an excellent reputation among customers, with positive reviews for its products and customer service. The website has also won several awards, including the Best Online Retailer Award, highlighting its commitment to providing customers with an excellent shopping experience.

Payment Options

Lookfantastic.ae partners with various payment providers to offer customers a range of convenient payment options. Customers can pay for their purchases using credit or debit cards, PayPal, or other online payment systems.

Loyalty Programs

Lookfantastic.ae offers a loyalty program that rewards customers with points for their purchases. Customers can redeem their points for discounts or other rewards, making it a great option for frequent shoppers.

Customer Reviews

Customers have provided positive reviews for Lookfantastic.ae, highlighting the quality of its products, customer service, and website usability. The website also features customer reviews for each product, making it easier for customers to make informed purchasing decisions.

Community Involvement

Lookfantastic.ae is involved in various community initiatives, including supporting cancer charities and participating in international women's day events. The store is committed to making a difference in the communities it serves.

Shipping and Costs

Lookfantastic.ae offers free standard delivery in the UAE. The shipping time for customers outside the UAE may vary, with some products taking up to five to seven days to arrive. Customers can also pay for express shipping for quicker delivery times, with costs varying depending on the destination. In conclusion, Lookfantastic.ae is an excellent option for customers looking for high-quality beauty products, competitive pricing, and excellent customer service. With efficient shipping and a user-friendly website, Lookfantastic.ae offers a seamless and enjoyable shopping experience for all customers.

Lookfantastic Recent User Reviews

User Rating

5 stars

54

4 stars

17

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Reviewer Name: Joud

Review Submission Date: 2022-12-20

Review Title: The coupons made me buy the product…
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Review Description: The coupons made me buy the product because they really had a good discount

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Reviewer Name: REAH

Review Submission Date: 2022-12-20

Review Title: This is my 3rd time purchased with…
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Review Description: This is my 3rd time purchased with them, they have great prices and lovely products

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Reviewer Name: Charlie

Review Submission Date: 2022-12-20

Review Title: Shopping made easy!
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Review Description: Shopping made easy! The one stop shop for all your beauty goods!

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Reviewer Name: Victoria

Review Submission Date: 2022-12-19

Review Title: DO NOT USE!
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Review Description: DO NOT USE!! The worst customer experience of my life - ordered a hair styling product and received a pair of men's snowboard boots. Completely unhelpful in trying to return the items and requiring ME to pay for THEIR error. No telephone number, all email addresses return undeliverable messages. Feels like a complete scam - AVOID AT ALL COSTS.

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Reviewer Name: sharon

Review Submission Date: 2022-12-17

Review Title: the goods arrived in a damaged gift box
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Review Description: the goods arrived in a damaged box, they were sent back with the driver, who then redelivered the same goods back in a plastic bag not a gift box, still damaged with the liquid that had leaked all over them, minus the leaking item. My complaint is still not resolved after 4 days of messenger communication. Customer service doesn't seem to be important especially as they were xmas gifts

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Reviewer Name: Regina

Review Submission Date: 2022-12-16

Review Title: Very quick and comfortable service.
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Review Description: Very quick and comfortable service.Its my pleasure to shop here each time.

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Reviewer Name: Reem

Review Submission Date: 2022-12-16

Review Title: Respected
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Review Description: RespectedI ordered from look fantastic today 5 items ( the ordinary caffeine 30 ml, olaplex 155 ml , olaplex perfector 100 ml, ordinary hair care 60 ml and olaple shampoo and conditions)total money = 583 .The amount was paid from the visa and i received receipt.After one minute I received email they cancelled order ?? Why I don’t know!!!I really i shocked when I saw the email Please please can help me to received my order as soon as possible…

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Reviewer Name: Nadia A

Review Submission Date: 2022-12-16

Review Title: HORRIFYING IN APP MESSAGING
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Review Description: HORRIFYING IN APP MESSAGING THEY DONT UNDERSTAND SIMPLE ENGLISH THEY ARE A SCAM .I spent £300 and an item was missing and it’s been 4 weeks and they still didn’t replace the item after promising so many times - LIARS!!! the in app messaging honestly is horrifying. I’ve went back and forth with them for 4 weeks!!! No phone line. Literally the worst customer service on this planet. I will never ever ever ever order from them. I want this issue fixed now !!!!!!!

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Reviewer Name: D_wa

Review Submission Date: 2022-12-15

Review Title: this site is legit
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Review Description: this site is legit! (UAE customer) i honestly had my doubts about purchasing after visiting reviews here but i was elated to receive the products within the week i made my purchase considering the holiday season and shipping schedules is at its peak although i did pay 15AED when i received the package but it was fine and i received the goods intact!!

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Reviewer Name: Lawrence Burke

Review Submission Date: 2022-12-13

Review Title: you should only as for feedback after order is delivered
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Review Description: you should only as for feedback after order is delivered. so until order is delivered I can only give a 1 star rating