Users Voice for Lookfantastic

38% users rated Terrible
6% users rated Poor
3% users rated Average
7% users rated Very Good
46% users rated Excellent
Pie Chart Review Representation for Lookfantastic
Lookfantastic Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Jul 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 4.5 4.8 1.4 3.7 3.9
Oct 2022 3.6 3.6 4.8 1 2.5 4.7
Nov 2022 2.8 4.4 4.9 5 3 3.8
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1.5 4.1 4.8 5 5 4.2
Line Chart for Rating of peer stores

lookfantastic.dk

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Detailed Lookfantastic Review by

Introduction

Lookfantastic.dk is an online beauty retailer that offers a wide range of products from premium brands like Estee Lauder, Clinique, and Lancome. Established in the UK in 1996, it has now expanded to 47 countries worldwide, including Denmark. The website features a user-friendly interface, making online shopping easy and hassle-free.

Pros and Cons

Pros:
  • Wide range of premium beauty products
  • Competitive pricing
  • Easy navigation and checkout process
  • Regular promotional activities
  • Free delivery for orders above DKK 450
Cons:
  • No physical stores in Denmark
  • Potential language barrier for non-English speaking customers

User Experience

Lookfantastic.dk provides a seamless online shopping experience with its clean and straightforward layout. The search bar makes it easy to find products quickly, while the clear categorization helps users browse specific categories of products. The checkout process is straightforward, and the delivery is prompt, usually arriving within 1-3 days.

Pricing and Value for Money

Lookfantastic.dk offers competitive pricing for its range of premium beauty products. It regularly runs promotional activities, providing customers with great value for money. While some products may come at a higher price point, the quality of the products justifies the price.

Alternatives

Some of the alternatives to Lookfantastic.dk for online beauty shopping in Denmark include Matas.dk, Sephora.dk, and Douglas.dk. However, Lookfantastic.dk distinguishes itself by offering a broader range of premium beauty brands.

Customer Service

Lookfantastic.dk provides excellent customer service, with a dedicated customer service team available 24/7 via email and live chat. Customers can also track their orders through their accounts to ensure their timely delivery.

Product Quality and Selection

Lookfantastic.dk features an extensive range of premium beauty products, ensuring that customers can find everything they need on one platform. The site offers a wide range of skincare, makeup, hair-care, and body-care products from well-known luxury brands like La Mer, Dermalogica, and Origins.

Website Usability

The Lookfantastic.dk website is easy to navigate, with clear categorization that simplifies browsing. The product pages are informative, providing customers with all the information they need to make informed purchase decisions. The website's loading speed is fast, ensuring that customers can browse and shop with ease.

Returns and Exchanges

Lookfantastic.dk allows customers to return products within 14 days of delivery, provided they are unused and in their original packaging. The website provides a hassle-free return process, with clear instructions on how to initiate returns or exchanges.

Promotions and Discounts

Lookfantastic.dk offers regular deals and discounts, providing customers with great value for money. Customers can enjoy free gifts with purchases, exclusive discount codes, and other exciting offers.

Reputation

Lookfantastic.dk boasts a strong reputation for providing customers with high-quality beauty products from luxury brands. Its excellent customer service and regular promotional offers have made it a popular choice for beauty shoppers in Denmark.

Payment Options

Customers can pay for their purchases on Lookfantastic.dk using a variety of methods, including credit/debit cards and PayPal. The website uses secure payment gateways, ensuring that customers' payment details are safe and secure.

Loyalty Programs

Lookfantastic.dk offers a loyalty program, LOOKFANTASTIC Rewards, which allows customers to earn points for their purchases. Points can be redeemed for exclusive discounts, free gifts, and other exciting offers.

Customer Reviews

Lookfantastic.dk features customer reviews on product pages, providing shoppers with valuable insights into product quality, usability, and effectiveness. These reviews help customers make informed purchase decisions and provide feedback to the retailer.

Community Involvement

Lookfantastic.dk regularly collaborates with influencers and beauty experts, providing customers with tips, advice, and insights into the latest beauty trends. Its social media channels also encourage engagement with customers, building a sense of community around the brand.

Shipping and Costs

Lookfantastic.dk offers free standard delivery for orders above DKK 450, with a delivery time of 1-3 business days. For orders below this amount, a standard delivery fee of DKK 39 applies. The website also offers express delivery options for an additional fee. In conclusion, Lookfantastic.dk offers an excellent online shopping experience for beauty enthusiasts in Denmark. Its extensive range of premium beauty products, competitive pricing, and excellent customer service make it a popular choice for beauty shoppers. The website's user-friendly interface and regular promotional activities provide customers with excellent value for money, making it a top destination for luxury beauty products.

Lookfantastic Recent User Reviews

User Rating

5 stars

32

4 stars

11

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Reviewer Name: sunnah a

Review Submission Date: 2022-12-22

Review Title: FUMMING!!!
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Review Description: FUMMING!!!! What is this company? There is no way of contacting you directly other than a live chat which is always unavailable? Placed a big order with yourself £500 worth and i've not received the parcel, your courier EVRI has left it God knows where! I've checked everywhere cant find it. These were Xmas presents!! need this sorted. Sad it's come to the point where I have to leave a review to try get help. I have included my order no. So... Really hope you can get this sorted because I will not be shopping here again!! Please sort this

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Reviewer Name: Mel Vandome

Review Submission Date: 2022-12-21

Review Title: Carins cream came in a box that’s says…
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Review Description: Carins cream came in a box that’s says not for resale tester only . They should not be selling testers . Would like a answer

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Reviewer Name: Natasha D'Costa

Review Submission Date: 2022-12-21

Review Title: I ordered an olaplex shampoo set on the…
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Review Description: I ordered an olaplex shampoo set on the 26th of nov, it was supposedly to be a Christmas present, still not received it, been nearly a month. Absolutely appalling customer service, no way to contact them, you can only generate an enquiry, which they reply will ‘sorry and manifest a delivery’, ffs. Evri said they have lost the parcel, they are not resending a new one.

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Reviewer Name: Rachna Malhan

Review Submission Date: 2022-12-19

Review Title: there is no free delivery
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Review Description: there is no free delivery. I am regular customer, it would be great to get free delivery on orders less than 500 kr

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Reviewer Name: Amy Baker

Review Submission Date: 2022-12-19

Review Title: HELP!!!!!
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Review Description: HELP!!!!!! I ordered an expensive item on the 30th November it was dispatched by you on the 2nd December to Royal Mail. I’ve called Royal Mail they haven’t yet received the order which means it’s been lost in between you and Royal Mail ?? This is a Xmas present I would at least like my money back!! Please help me

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Reviewer Name: Talbert

Review Submission Date: 2022-12-19

Review Title: Terrible ruined a Xmas gift
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Review Description: I purchased an Olaplex shampoo set on the 5/12/22 for next day delivery as it’s a Xmas present.I received an email saying it has been delayed on the 8/12/22 then the same on the 10/12/22 I can’t get through to any number for customer service I’m sat hoping for the best with no update I’m now on day 14 waiting for my order I will never use this company again and reading the other reviews I think I will share my reviews with my 20k followers on social media as I find this completely unacceptable and want others to be aware

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Reviewer Name: Maya Kukuckova

Review Submission Date: 2022-12-17

Review Title: still waiting for my refund / one month already!!!
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Review Description: It’s been over one month now and I still haven’t received my order. Chasing customer service and no one seems to want to help. They stop replying on my messages so I sent them email trough website. They don't want to give me refund because they waiting for courier investigation.I don't care about courier. I want my money back!!! Next week is Christmas and I have no my order and no money back.I was regular customer, but I never gonna buy again from you!!!!

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Reviewer Name: Tracey Whyte

Review Submission Date: 2022-12-14

Review Title: Placed order on 28th November 2022 for…
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Review Description: Placed order on 28th November 2022 for 3 items, received 2 out of the 3 so chased the third. Was told sorry no stock order cancelled! I am still chasing my refund, keep getting told it is sent contact your card provider (do you not think that was the first thing i checked!!!!) absolutely no proof of this refund has been sent to me and very blunt response from customer service team - AWFUL COMPANY AVOID!!!!will be taking this to trading standards if I don't receive my money by next week!

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Reviewer Name: J Mawson

Review Submission Date: 2022-12-12

Review Title: Really disappointed ?? bought a hair…
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Review Description: Really disappointed ?? bought a hair curler 25/11 for a Christmas present for my daughter .. received 4 emails saying it was on its way .. chased today to be told it’s out of stock !!! Over 2 weeks from order , paid in full at time of order … really poor LF ..

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Reviewer Name: Lauren Deakin

Review Submission Date: 2022-12-10

Review Title: It’s been over 2 weeks now and I still…
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Review Description: It’s been over 2 weeks now and I still haven’t received my order. I’ve raised it twice with customer service and no one seems to want to help. There’s been 2 occasions since where I’ve needed to purchase beauty care and I haven’t bothered using LF as I can’t risk it not showing up!