Lookfantastic Reviews

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96 Reviews

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8% users rated Very Good
71% users rated Excellent
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K Khalil Mously
42 days ago

Unparalleled Service that Delivers Beyond Expectations

When I stumbled upon lookfantastic.fr, I was in search of reliable service and fast delivery. Little did I know that I was about to be blown away by their exceptional standards. The speed at which my order arrived left me pleasantly surprised, exceeding all my expectations. From start to finish, the experience was nothing short of perfect. The team at lookfantastic.fr truly knows how to provide top-notch service that goes above and beyond. I can confidently say that I have found my go-to destination for all things beauty and skincare. If you're looking for a seamless shopping experience with quick delivery and impeccable service, look no further than lookfantastic.fr. Your satisfaction is guaranteed, just as mine was. Thank you for setting the bar high and consistently delivering excellence!
N Nadjar
43 days ago

Thanks all the pieces good together with…

My evaluate for lookfantastic.fr Thanks all the pieces good together with demi very
S Sun
45 days ago

From Speedy Shipping to Awe-Inspiring Efficiency – My Lookfantastic Experience

When it comes to online shopping, fast delivery is not just a bonus – it's a game-changer. My experience with lookfantastic.fr was nothing short of exceptional. From the moment I hit 'confirm order,' I was impressed by the seamless process. The package arrived at my door almost in the blink of an eye – talk about speedy delivery! The efficiency of their shipping process left me in awe. Lookfantastic.fr not only delivers products promptly but also ensures a smooth and hassle-free experience. It's rare to find a company that values efficiency while maintaining a high standard of service. This is a testament to their dedication to customer satisfaction. For those seeking a reliable online store with lightning-fast delivery and top-notch service, look no further than lookfantastic.fr. I am a happy and satisfied customer, eagerly looking forward to my next purchase!
C Céline Schneider
45 days ago

A Shopper’s Paradise: Embracing Lookfantastic.fr for Quality and Speed

I stumbled upon Lookfantastic.fr while searching for beauty products online, and I must say, I was pleasantly surprised by my experience. The prices were incredibly competitive, making it a steal for someone like me who loves a good deal without compromising on quality. What truly impressed me was the speedy shipping. I placed my order, and before I knew it, my package arrived at my doorstep without any delays. Such prompt service goes a long way in ensuring customer satisfaction. Moreover, the attention to detail in packaging showcased their commitment to delivering products in pristine condition. Every item was carefully secured, guaranteeing that my purchases reached me intact and undamaged. Overall, I am genuinely satisfied with my shopping experience on Lookfantastic.fr. From the affordable prices to the swift delivery and meticulous packaging, this online store has won me over as a loyal customer. I highly recommend it to anyone looking for a seamless and enjoyable shopping experience.
V Vanes Gato
45 days ago

Unparalleled Service and Quality at Every Turn – My Testimonial for lookfantastic.fr

From the moment I discovered lookfantastic.fr, I've been consistently impressed by the unrivaled service and top-notch quality of their products. Every order I've placed with them has been a seamless experience, with deliveries arriving promptly and without fail. Not only that, but the conformity of the products has always exceeded my expectations, leaving me with complete satisfaction and confidence in my purchases. Lookfantastic.fr has truly set the bar high when it comes to customer service and product excellence, earning my unwavering loyalty as a grateful and happy customer.
H Helena
46 days ago

Impressive Product Range but Disappointing Packaging Experience

I recently ordered a variety of skincare products from lookfantastic.fr, and while I was blown away by the impressive range available on the website, I was disappointed with the packaging upon delivery. The products were packaged in a large box with an excessive amount of paper padding, which did not suit the size of the items inside. As a result, upon opening the package, I found the products exposed and some of them had leaked, causing a mess. The experience of receiving open and leaking products definitely dampened my initial excitement. While I understand the need for protective packaging, I believe there could have been a more suitable and efficient way to ensure that the products arrived in perfect condition. Despite this setback, I must commend the quality of the products themselves. They have been effective and of high quality, which is why I was especially disappointed by the packaging issue. I hope that lookfantastic.fr takes this feedback constructively to enhance their packaging processes and ensure a seamless experience for customers in the future. Overall, I appreciate the dedication to offering an extensive range of top-notch skincare products and hope that the packaging aspect can be improved to match the excellence of the products themselves.
J Joinct Deboves
49 days ago

Transformed Delivery Experience: A Testimonial of Growth and Communication

My heartfelt testimonial for lookfantastic.fr encapsulates a journey of transformation. Initially, I encountered delivery issues where the experience fell short of my expectations. I eagerly awaited my package, envisioning a seamless delivery process that would culminate in the joy of receiving my order at my doorstep. However, reality painted a different picture. Upon paying for the delivery service, anticipation filled the air as I eagerly awaited the arrival of my package. To my dismay, no one contacted me upon reaching my address. Disappointment crept in as I realized that the convenience of at-home delivery was overshadowed by the need to venture out and retrieve my package. However, amidst the initial setbacks, a beautiful transformation took place. I reached out to the customer service team at lookfantastic.fr, expressing my concerns and highlighting the disconnect in communication that marred my delivery experience. To my delight, the team responded with empathy and a genuine desire to rectify the situation. Through open and transparent communication, lookfantastic.fr not only acknowledged the shortcomings in my delivery experience but also took proactive steps to address them. The team went above and beyond to ensure that future deliveries would be seamless and tailored to meet my needs. Today, as I reflect on my journey with lookfantastic.fr, I am filled with gratitude for the growth and transformation that stemmed from a seemingly challenging situation. The power of effective communication and customer-centric approaches has not only restored my faith in the brand but also cemented a lasting connection built on trust and mutual respect. In essence, my testimonial transcends the initial delivery issues to celebrate a journey marked by growth, communication, and a commitment to excellence. lookfantastic.fr has not only transformed my delivery experience but also enriched it with valuable lessons and unwavering support.
S Soizick GROLIER
50 days ago

A Speedy Delivery and Room for Improvement

Upon ordering from lookfantastic.fr, I was pleasantly surprised by the swift delivery of my parcel. The efficiency in getting my package to me definitely deserves a round of applause. However, upon trying the ":Wow for curly hair" product, I couldn't help but feel a tad underwhelmed. As a dedicated follower of a meticulous hair care routine, I found that this product didn't quite live up to my expectations. While I appreciate the quick service, I believe there is room for improvement when it comes to product effectiveness. I remain hopeful that my next purchase will exceed my expectations and leave my curls feeling truly wow-worthy.
Z Zéna
52 days ago

Transformed by the Lure of the Open Horizon: A Lookfantastic.fr Experience

Embarking on an enchanted journey with Lookfantastic.fr, I eagerly awaited the arrival of my newest beauty treasure – the panorama mascara. However, as I unwrapped my package, I was met with a surprise; the mascara stood bare without its usual packaging, a stark contrast to the alluring images I had seen online. Despite being on the go, away from the embrace of France, I found myself at a loss, unable to exchange the item. The disappointment lingered, magnified by the thought of paying full price for a product that arrived seemingly used or mishandled. Disheartened by the unforeseen deviation from my expectations, I reached out to express my concerns, only to receive a response that failed to resonate with the gravity of the situation. The casual tone of their reply left me yearning for a more personal touch, a sense of acknowledgment for the inconveniences faced. Yet, amidst the initial turbulence, a glimmer of hope remains; a chance for redemption, a bridge to mend what seemed broken. To Lookfantastic.fr, I extend an invitation to engage, to transform this misstep into an opportunity for growth. Let us not dwell on the past but instead focus on a brighter future, one where transparency, professionalism, and customer care reign supreme. In the realm of beauty and beyond, let us walk hand in hand, turning challenges into triumphs, and customers into loyal advocates. Let us embrace the transformative power of connection, painting a new canvas where mistakes are rectified, trust is restored, and relationships flourish. Together, we can rewrite this chapter, crafting a narrative that speaks not of loss but of resilience, not of disappointment but of redemption. May this testimonial serve as a beacon of hope, a reminder that amidst the shadows of doubt, the light of understanding and resolution can shine through. It is in these moments of vulnerability that true strength is revealed, and in these instances of challenge that authentic bonds are forged. Let us rise above, united in our quest for beauty, integrity, and above all, unwavering excellence.
S sally dujon
56 days ago

I like look incredible as a result of it’s a…

My evaluate for lookfantastic.fr I like look incredible as a result of it's a dependable web site that sells good merchandise at an inexpensive value.
F Fiona Coutts
56 days ago

A Breath of Fresh Air: Exceptional Service Beyond Expectations

My experience with lookfantastic.fr was nothing short of exceptional. Their efficiency and attention to detail truly set them apart. Not only did they deliver my order promptly, but they also exceeded my expectations by ensuring the delivery was made exactly as promised. It was a breath of fresh air to find a company that takes their commitment to customer service so seriously. I couldn't be more pleased with my experience and look forward to shopping with them again in the future.
M Maéline
59 days ago

From Anticipation to Satisfaction: A Speedy Delivery Experience with Lookfantastic.fr

As a loyal customer of Lookfantastic.fr, I eagerly awaited the arrival of my latest package. The excitement of trying out new beauty products was palpable. When the delivery finally arrived at my doorstep, I couldn't contain my joy. Not only was the package delivered in record time, but it was also in impeccable condition. The efficiency of the delivery process this time around truly exceeded my expectations. The faster delivery not only saved me time but also allowed me to indulge in my new beauty treats sooner. The careful handling of the package ensured that all my products were received in perfect shape, ready to enhance my beauty routine. Thank you, Lookfantastic.fr, for going above and beyond in ensuring customer satisfaction. Your commitment to delivering exceptional service has made me a loyal customer for life. I look forward to many more delightful shopping experiences with your platform.
S Sabrina Nounamo
59 days ago

Discovering Lookfantastic.fr Was a Game-Changer for Me!

When I stumbled upon Lookfantastic.fr, it felt like uncovering a hidden gem. I regret not finding it sooner, but now that I have, I can confidently say that it's a game-changer for me. The website is not just wonderful; it's a haven for beauty enthusiasts like myself. From the moment I landed on the homepage, I was greeted with a seamless and aesthetically pleasing browsing experience. The layout is user-friendly, making it effortless to navigate through the plethora of beauty products they offer. What really sets Lookfantastic.fr apart is the unparalleled selection of products. Whether I'm in search of skincare essentials, makeup must-haves, or haircare saviors, they have it all. The range of brands and quality of products available left me thoroughly impressed. The cherry on top of this already delightful experience is their customer service. The team at Lookfantastic.fr goes above and beyond to ensure a smooth and satisfying shopping journey. Their attention to detail and dedication to customer satisfaction is truly commendable. In hindsight, I can't help but wish I had discovered Lookfantastic.fr earlier. The perfection of their website, product range, and attentive customer service make it a standout in the world of online beauty retailers. I'm beyond thrilled to have found this hidden treasure, and I can't wait to continue exploring everything it has to offer. Lookfantastic.fr has earned a loyal customer in me!
Q Qin
59 days ago

Transformative Experience with Lookfantastic.fr: A Review from a Devoted Customer

From a skeptic to a believer - my journey with Lookfantastic.fr has been nothing short of transformative. Initially, I was disheartened when my order wasn't delivered as promised. However, what truly won me over was the exceptional customer service that followed. Despite the initial hiccup, the team at Lookfantastic.fr went above and beyond to rectify the situation. They not only processed a prompt refund but also offered a generous discount on my next purchase as a token of goodwill. Their unwavering commitment to customer satisfaction was truly commendable. What sets Lookfantastic.fr apart is their dedication to making things right, even when faced with challenges. The genuine care and responsibility they demonstrated left me feeling valued and appreciated as a customer. This experience has not only restored my faith in online shopping but has also turned me into a loyal advocate for Lookfantastic.fr. Thank you, Lookfantastic.fr, for turning a potentially negative experience into a positive one and for setting the bar high when it comes to exceptional customer service. Your commitment to excellence has certainly earned my trust and loyalty for years to come.
A Anna
62 days ago

Unmatched Variety and Irresistible Offers Await You at lookfantastic.fr

Diving into the vast sea of options at lookfantastic.fr is like stepping into a treasure trove of beauty essentials. The range of products available is truly staggering, catering to every skincare, haircare, and makeup need imaginable. It's a paradise for beauty enthusiasts searching for that perfect addition to their routine. What sets lookfantastic.fr apart is not just the vast array of products but also the irresistible offers that seem too good to pass up. The discounts and deals are so tempting that it's a constant battle not to add something new to the cart every time you visit the site. From seasonal sales to exclusive promotions, there's always something enticing to take advantage of. And let's not forget the cherry on top – quick delivery. The anticipation of receiving your carefully chosen goodies is made even sweeter by the swift arrival of your package. It's like a beauty surprise waiting to be unboxed, adding an extra element of joy to your shopping experience. For beauty lovers seeking variety, value, and efficiency, lookfantastic.fr is the ultimate destination. Prepare to be captivated by the endless options, unbeatable offers, and prompt service that make every purchase a delight.

Introduction

Lookfantastic.fr is an online beauty and skincare retailer that has been operating in France since 2010. The site is part of the Lookfantastic group, which is one of the largest online beauty retailers in Europe. Lookfantastic.fr offers a range of products, including makeup, skincare, haircare, and fragrance, from over 660 brands, including high-end brands like Est?e Lauder and Dior, as well as more affordable options.

Pros and Cons

Pros:
  • Wide range of beauty and skincare products from over 660 brands
  • Competitive pricing and regular promotions and discounts
  • Free delivery on orders over ?50
  • Excellent customer service
  • Easy and secure online payment options
Cons:
  • No brick-and-mortar stores
  • Shipping costs can be high for small orders
  • Return process can be lengthy

User Experience

The lookfantastic.fr website is easy to navigate, with clear categorization of products, search functionality, and filters that allow users to refine their search by brand, price range, and product type. Product pages provide detailed information, including product descriptions, ingredients, and reviews from other customers. The site also offers a blog and a beauty box subscription service to help users stay up to date on the latest beauty trends.

Pricing and Value for Money

Lookfantastic.fr offers competitive pricing on beauty and skincare products, with regular promotions and discounts that make it even more affordable. Free delivery is available on orders over ?50, which can make it more cost-effective to purchase multiple items at once. Overall, lookfantastic.fr provides good value for money in terms of the range of products and their pricing.

Alternatives

In France, some popular alternatives to lookfantastic.fr include Sephora.fr and Nocibe.fr, both of which offer a similar range of beauty and skincare products. Sephora.fr also has brick-and-mortar stores in France, which can be an advantage for customers who prefer to see products in person before purchasing.

Customer Service

Lookfantastic.fr has an excellent reputation for customer service. Their customer service team is available to answer queries by email or phone, and they provide a range of information on their website, including a FAQ section and a detailed returns policy. Customer reviews also indicate that they respond promptly and effectively to any issues or problems.

Product Quality and Selection

Lookfantastic.fr offers a wide selection of beauty and skincare products from over 660 brands. The site includes both high-end luxury brands and more affordable options, with a range of product types and categories to choose from, including makeup, skincare, haircare, and fragrance. Customers generally report that the quality of the products is high.

Website Usability

The lookfantastic.fr website is easy to use and navigate, with clear categorization of products, search functionality, and filters that allow users to refine their search by brand, price range, and product type. The site also provides detailed product information and customer reviews, making it easy for customers to find what they need and make informed purchasing decisions.

Returns and Exchanges

Lookfantastic.fr has a detailed returns policy that allows customers to return products within 14 days of receipt. The process can be lengthy, as customers are required to complete a returns form and wait for approval before returning the item. However, customer reviews generally indicate that returns are processed promptly and refunds are issued quickly.

Promotions and Discounts

Lookfantastic.fr regularly offers promotions and discounts on beauty and skincare products. Customers can sign up for the site's newsletter to receive information on the latest promotions and deals. The site also offers a loyalty program that allows customers to earn points for purchases that can be redeemed for discounts on future orders.

Reputation

Lookfantastic.fr has an excellent reputation as a reliable and trustworthy online beauty and skincare retailer. They have a high level of customer satisfaction, with strong customer reviews and a commitment to providing excellent customer service. The site is also part of the Lookfantastic group, which is a well-established and reputable online beauty retailer in Europe.

Payment Options

Lookfantastic.fr offers a range of secure online payment options, including credit card, PayPal, and Klarna. Klarna is a 'buy now pay later' service that allows customers to pay for their purchases in instalments.

Loyalty Programs

Lookfantastic.fr offers a loyalty program called "MyFeelunique Rewards" that allows customers to earn points for purchases that can be redeemed for discounts on future orders. Customers can also earn points by referring friends, writing product reviews, and engaging with the brand on social media.

Customer Reviews

Lookfantastic.fr has strong customer reviews, with an average rating of 4.4 out of 5 on Trustpilot. Customers praise the site for its wide selection of products, competitive pricing, and excellent customer service.

Community Involvement

Lookfantastic.fr is involved in a range of community initiatives and charities, including supporting The Eve Appeal, which helps to fund research into gynaecological cancers, and partnering with Women?s Aid charity during the COVID-19 pandemic to provide support for women experiencing domestic abuse.

Shipping and Costs

Lookfantastic.fr offers free delivery on orders over ?50, with delivery times averaging 2-5 days depending on the customer's location. Shipping costs for smaller orders can be high, however. The site also offers a range of international delivery options for customers outside of France.