Lookfantastic User Reviews

Introduction

Lookfantastic.fr is an online beauty and skincare retailer that has been operating in France since 2010. The site is part of the Lookfantastic group, which is one of the largest online beauty retailers in Europe. Lookfantastic.fr offers a range of products, including makeup, skincare, haircare, and fragrance, from over 660 brands, including high-end brands like Estée Lauder and Dior, as well as more affordable options.

Pros and Cons

Pros:

• Wide range of beauty and skincare products from over 660 brands
• Competitive pricing and regular promotions and discounts
• Free delivery on orders over €50
• Excellent customer service
• Easy and secure online payment options

Cons:

• No brick-and-mortar stores
• Shipping costs can be high for small orders
• Return process can be lengthy

User Experience

The lookfantastic.fr website is easy to navigate, with clear categorization of products, search functionality, and filters that allow users to refine their search by brand, price range, and product type. Product pages provide detailed information, including product descriptions, ingredients, and reviews from other customers. The site also offers a blog and a beauty box subscription service to help users stay up to date on the latest beauty trends.

Pricing and Value for Money

Lookfantastic.fr offers competitive pricing on beauty and skincare products, with regular promotions and discounts that make it even more affordable. Free delivery is available on orders over €50, which can make it more cost-effective to purchase multiple items at once. Overall, lookfantastic.fr provides good value for money in terms of the range of products and their pricing.

Alternatives

In France, some popular alternatives to lookfantastic.fr include Sephora.fr and Nocibe.fr, both of which offer a similar range of beauty and skincare products. Sephora.fr also has brick-and-mortar stores in France, which can be an advantage for customers who prefer to see products in person before purchasing.

Customer Service

Lookfantastic.fr has an excellent reputation for customer service. Their customer service team is available to answer queries by email or phone, and they provide a range of information on their website, including a FAQ section and a detailed returns policy. Customer reviews also indicate that they respond promptly and effectively to any issues or problems.

Product Quality and Selection

Lookfantastic.fr offers a wide selection of beauty and skincare products from over 660 brands. The site includes both high-end luxury brands and more affordable options, with a range of product types and categories to choose from, including makeup, skincare, haircare, and fragrance. Customers generally report that the quality of the products is high.

Website Usability

The lookfantastic.fr website is easy to use and navigate, with clear categorization of products, search functionality, and filters that allow users to refine their search by brand, price range, and product type. The site also provides detailed product information and customer reviews, making it easy for customers to find what they need and make informed purchasing decisions.

Returns and Exchanges

Lookfantastic.fr has a detailed returns policy that allows customers to return products within 14 days of receipt. The process can be lengthy, as customers are required to complete a returns form and wait for approval before returning the item. However, customer reviews generally indicate that returns are processed promptly and refunds are issued quickly.

Promotions and Discounts

Lookfantastic.fr regularly offers promotions and discounts on beauty and skincare products. Customers can sign up for the site's newsletter to receive information on the latest promotions and deals. The site also offers a loyalty program that allows customers to earn points for purchases that can be redeemed for discounts on future orders.

Reputation

Lookfantastic.fr has an excellent reputation as a reliable and trustworthy online beauty and skincare retailer. They have a high level of customer satisfaction, with strong customer reviews and a commitment to providing excellent customer service. The site is also part of the Lookfantastic group, which is a well-established and reputable online beauty retailer in Europe.

Payment Options

Lookfantastic.fr offers a range of secure online payment options, including credit card, PayPal, and Klarna. Klarna is a 'buy now pay later' service that allows customers to pay for their purchases in instalments.

Loyalty Programs

Lookfantastic.fr offers a loyalty program called "MyFeelunique Rewards" that allows customers to earn points for purchases that can be redeemed for discounts on future orders. Customers can also earn points by referring friends, writing product reviews, and engaging with the brand on social media.

Customer Reviews

Lookfantastic.fr has strong customer reviews, with an average rating of 4.4 out of 5 on Trustpilot. Customers praise the site for its wide selection of products, competitive pricing, and excellent customer service.

Community Involvement

Lookfantastic.fr is involved in a range of community initiatives and charities, including supporting The Eve Appeal, which helps to fund research into gynaecological cancers, and partnering with Women’s Aid charity during the COVID-19 pandemic to provide support for women experiencing domestic abuse.

Shipping and Costs

Lookfantastic.fr offers free delivery on orders over €50, with delivery times averaging 2-5 days depending on the customer's location. Shipping costs for smaller orders can be high, however. The site also offers a range of international delivery options for customers outside of France.