Lookfantastic Reviews

Voted Poor (2/5)

78 Votes

78 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

29% users rated Terrible
31% users rated Poor
0% users rated Average
27% users rated Very Good
13% users rated Excellent
Write a review

Review of lookfantastic.pt

Introduction

lookfantastic.pt is an online retailer that offers a wide range of beauty and skincare products. It operates in Portugal and provides customers with access to high-quality products from top brands in the beauty industry. With a user-friendly website, excellent customer service, and affordable prices, lookfantastic.pt has become a go-to destination for makeup and skincare enthusiasts in Portugal.

Pros and Cons

Pros:
  • Wide range of high-quality products available
  • Affordable prices and regular discounts
  • User-friendly website design
  • Excellent customer service with a dedicated FAQ section and live chat support
  • Fast and reliable shipping with tracking information provided
Cons:
  • Limited payment options available
  • Some products may be out of stock or unavailable at times

User Experience

Navigating the lookfantastic.pt website is easy and intuitive. The site is well-designed, with clear categories and search functions that make finding the desired product quick and effortless. The site's layout is clean and uncluttered, which ensures users enjoy a seamless shopping experience. Additionally, the site offers a customer account where users can keep track of their orders, payment information, and saved items.

Pricing and Value for Money

lookfantastic.pt offers competitively-priced products, with frequent discounts and promotions available. Customers also enjoy a price match guarantee that ensures they never pay more than they need to for their desired product. Overall, the products available on lookfantastic.pt offer excellent value for money.

Alternatives

Alternative online retailers for beauty and skincare products in Portugal include Sephora, Douglas, and Perfumes & Companhia.

Customer Service

lookfantastic.pt has excellent customer service. The site offers a comprehensive FAQ section that provides answers to common questions. Additionally, users can contact the support team for assistance with their orders via email or live chat. All customer inquiries are responded to promptly and efficiently.

Product Quality and Selection

lookfantastic.pt prides itself on providing high-quality products from top brands in the beauty industry. The site offers a wide range of products, from makeup and skincare to hair care and fragrances. There are thousands of products available on the site, meaning that customers have access to a vast selection of top-quality products to choose from.

Website Usability

The lookfantastic.pt website is user-friendly, with a clean and modern design that ensures optimal user experience. The site loads quickly, is easy to navigate, and is accessible across all devices. The search and filter functions make finding the desired product seamless and hassle-free.

Returns and Exchanges

Returns and exchanges are available on lookfantastic.pt. Customers have 14 days to return or exchange any unwanted items. The product must be unopened and in its original packaging to be eligible for a return or exchange. The site offers detailed instructions on how to return or exchange products, making the process as easy and hassle-free as possible.

Promotions and Discounts

The lookfantastic.pt website offers regular promotions and discounts to customers. For example, customers can enjoy a discount on their first purchase when they sign up for the site's newsletter. Additionally, the site has a dedicated "Offers" section that lists all the current deals and promotions available.

Reputation

lookfantastic.pt has a solid reputation in the beauty and skincare industry in Portugal. The site is known for providing high-quality products, excellent customer service, and affordable prices. Overall, the site has a strong reputation for being a reliable and trustworthy online retailer for beauty and skincare products.

Payment Options

Payment options on lookfantastic.pt are somewhat limited. Currently, customers can only pay with credit card or PayPal. However, the site's payment process is secure and reliable.

Loyalty Programs

lookfantastic.pt offers a loyalty program where customers can earn points for making purchases on the site. These points can be redeemed for discounts on future purchases, making the site an excellent place to shop for repeat customers.

Customer Reviews

Customers who have purchased products on lookfantastic.pt have the option to leave reviews. These reviews are visible to all users and provide valuable feedback for those considering making a purchase. The site's reviews indicate that customers are generally satisfied with the products and service provided by lookfantastic.pt.

Community Involvement

lookfantastic.pt is involved in several community projects, including sponsoring local events and providing donations to charity organizations. The site's commitment to social responsibility ensures that customers can feel good about purchasing products from a company that supports its local community.

Shipping and Costs

Shipping is fast and reliable on lookfantastic.pt. Orders over 20? qualify for free shipping, while orders under this amount may incur a small delivery fee. The site provides tracking information for all orders, making it easy to keep track of the shipment's progress. Additionally, the site offers international shipping to select countries.