Lookintheattic Reviews

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20 Reviews

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5% users rated Very Good
35% users rated Excellent
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P PF
286 days ago

Transforming My Home with Quality Windows

As a homeowner searching for the perfect windows to transform my living space, I came across an enticing offer from Lookintheattic.com. They presented me with a discounted price for a substantial quantity of casement windows last October, sparking my interest in their products and services. However, unexpected delays caused me to postpone my purchase until June, when I finally found a new contractor to work with. On June 12, I was delighted to receive a communication from Lookintheattic.com, informing me of a special reduced price available online. Eager to proceed, I visited their website on June 16, only to discover that the price had reverted to its original high value. Confused by this inconsistency, I reached out to inquire about the discount, only to receive a disappointing response on June 19, where they apologized for the confusion but informed me that the discount was no longer valid. This abrupt change left me feeling disheartened and dissatisfied with the customer service experience. As a consumer, I value transparency and integrity in my interactions with businesses. It was disheartening to have a promised discount revoked when I was ready to make a purchase, especially after being initially enticed by the affordability it offered. The lack of consistency and follow-through on agreements made me question the reliability of Lookintheattic.com as a trustworthy vendor. In light of this experience, I have decided to explore other companies and window designs for my home improvement project. While the allure of a discounted price initially drew me to Lookintheattic.com, the subsequent lack of honoring their commitments has led me to reconsider my options. As a discerning homeowner, I prioritize businesses that uphold their promises and prioritize customer satisfaction. Moving forward, I will seek a partner who values integrity and reliability in their interactions, ensuring a seamless and gratifying experience for all parties involved.
S Sherry Ellis
321 days ago

Transforming Disappointment into Opportunity: A Testimonial for Lookintheattic.com

When I first encountered Lookintheattic.com, I must admit I was disheartened by the quality of the merchandise. As a builder, precision and durability are paramount in my line of work, and the expensive yet poor-quality door hardware left me feeling frustrated. One of the biggest challenges I faced was dealing with their return policy, especially when it came to defective items. The process seemed convoluted, and the lack of clarity only added to my concerns. The uncertainty of whether the hardware would work, particularly when doors were on backorder, made me hesitant to invest further in their products. However, amidst these challenges, I found an opportunity for growth and improvement. I reached out to their customer service, hoping to address my issues and seek solutions. While my initial interactions were disappointing, I persevered, and to my surprise, the team went above and beyond to assist me. Their willingness to listen, understand, and rectify the situation restored my faith in the brand. Despite the rocky start, my experience with Lookintheattic.com taught me the importance of communication and perseverance. Their return policy may have initially seemed daunting, and the merchandise quality lacking, but the dedication of their customer service team transformed my perspective. I learned that sometimes growth stems from challenges, and it's in overcoming them that we discover true value. Today, I can confidently say that my journey with Lookintheattic.com, though rocky at first, has evolved into a valuable learning experience. I now approach their products with a renewed sense of optimism, knowing that behind the initial setbacks lies a team willing to go the extra mile for their customers.
S S. Lares
628 days ago

Transformed my Home with Quality Drawer Pulls – A Honest Review

I stumbled upon lookintheattic.com while searching for unique drawer pulls to spruce up my cabinets. Excitedly, I ordered two drawer pulls, eager to add a touch of elegance to my home. However, upon receiving the items, I was disheartened to find that they were non-functional. The pulls refused to swing out smoothly from the backplate, requiring a significant amount of effort. Disappointed by the product's quality, I reached out to the company in hopes of receiving a refund for the defective items. Regrettably, my attempts to communicate with them went unanswered, leaving me frustrated and dissatisfied. In hindsight, I wish I had paid closer attention to the negative reviews and the company's unfavorable return policy before making my purchase. Despite this disappointing experience, I cannot deny that the initial allure of the drawer pulls caught my eye. While the functionality fell short of my expectations, the design and aesthetics of the pulls were undeniably charming. As I continue my search for quality home decor items, I will certainly approach future purchases with greater caution and thorough research, mindful of both product quality and customer service. In conclusion, my experience with lookintheattic.com serves as a reminder to meticulously vet companies before making purchases, ensuring a seamless and satisfactory shopping experience.
J joey becker
1154 days ago

A Diamond in the Rough: My Redemption Story with Lookintheattic.com

After stumbling upon a negative review online, I was hesitant to try Lookintheattic.com for my home decor needs. But, determined to form my own opinion, I decided to place an order. To my surprise, the product arrived promptly and was even more beautiful in person than on the website. However, there was a slight issue with the color discrepancy. Despite my initial concern, their customer service team quickly addressed my problem with empathy and professionalism. Not only did they cover the return shipping costs, but they also waived any restocking fees. I was truly touched by their commitment to customer satisfaction. In a world filled with skepticism, Lookintheattic.com proved to be a shining beacon of integrity and reliability. They not only rectified the mistake but also restored my faith in online shopping experiences. I am now a loyal customer, grateful for the opportunity to witness their dedication firsthand. To anyone hesitant to give Lookintheattic.com a chance, I urge you to do so. Sometimes, amidst a sea of negativity, there lies a gem waiting to be discovered. Lookintheattic.com is that gem – a testament to the transformative power of exceptional customer service and genuine care for their customers.
A April and Don
1206 days ago

An Entrance Fit for Royalty: A Home Transformation Story

From the moment I stumbled upon lookintheattic.com, my home's potential skyrocketed. The entryway and mail slot I purchased were not just perfect; they were life-changing. As I carefully selected these pieces, I could envision my curb appeal rising with every click. And oh, did it exceed my expectations! The transformation was nothing short of extraordinary - a true testament to the power of quality craftsmanship. I recall sending a simple photo and receiving invaluable advice that guided me towards the perfect choice. The team's expertise and dedication shone through, making the entire process seamless and enjoyable. Today, as I admire my revamped entrance, I can't help but feel an immense sense of gratitude towards lookintheattic.com for elevating my home to a whole new level. Thank you for not just helping me choose, but for making my dream entryway a reality. Your assistance was invaluable, your products exceptional, and my happiness immeasurable. Lookintheattic.com, you have a customer for life.
A Abby E.
1256 days ago

Unmatched Quality and Service at Their Finest – A True Gem!

I recently revisited lookintheattic.com after purchasing some exquisite glass door knobs six years ago. In awe of their exceptional customer service, I was delighted when they effortlessly located my previous order to match my desired style. The door knobs, just like before, exude quality and durability, standing the test of time without encountering a single issue. One of the standout features of this shopping experience was the user-friendly video guide available for installation. As someone not well-versed in DIY projects, this resource was a game-changer, empowering me to handle the installation myself without the need for an overpriced contractor. If you're seeking unmatched quality, top-notch customer service, and a seamless shopping experience, look no further than lookintheattic.com. They truly are a gem in the world of home décor and maintenance.
J Jen K
1290 days ago

Unrivaled Excellence: A Genuine Testimonial for Lookintheattic.com

When I first stumbled upon lookintheattic.com, I was driven by the noble intention of supporting small businesses. Excited by their promise of high-end door knobs, I placed an order with high hopes. Sadly, what followed was a catastrophic experience that left me deeply disillusioned. The doorknobs I received were a far cry from the quality I expected; flimsy, unreliable, and prone to disintegration. Just a few months in, one knob met its demise, shattering into a million pieces on my bathroom floor. Disheartened, I reached out to customer service, hoping for a resolution. To my dismay, their response was nothing short of disappointing. Promises of a replacement evaporated into thin air, leaving me stranded with subpar products and a bitter taste in my mouth. Desperate for a solution, I took matters into my own hands and reported the ordeal to the Better Business Bureau, shedding light on their deceitful practices. But amidst the chaos and deceit, a silver lining emerged in the form of Wayfair. With a quick search, I found the same elegant knobs at a more affordable price, coupled with impeccable quality and exceptional customer service. As I reflect on this tumultuous journey, my advice echoes resoundingly clear: look elsewhere. The shadows of deception loom large over lookintheattic.com, a cautionary tale of unchecked greed and broken promises. My fervent hope is that this testimonial serves as a beacon of warning, steering others away from the clutches of this fraudulent enterprise.
S Skip Kincaid
1364 days ago

Exceptional Quality, Disappointing Returns: A Bittersweet Experience with Lookintheattic

Embarking on a journey to revamp my home, I stumbled upon Lookintheattic, enticed by their exquisite doorknobs. Enthralled with the idea of adorning my doors with their unique pieces, I eagerly placed an order for three doorknobs, eagerly awaiting their arrival. My anticipation soared as I received an email requesting a 4-6 week wait period for my coveted doorknobs. Patiently, I waited, understanding that quality craftsmanship takes time. However, as the weeks turned into months, and the 14th week marked its presence, my excitement waned, replaced by disappointment. Upon finally receiving the package, the initial joy was overshadowed by the realization that the wrong items had been sent. Contacting customer service, I was met with a cold response, denying any refund or covering the return shipping costs. The exquisite doorknobs now seemed tarnished by the lack of service and care. Lookintheattic, your products speak of unparalleled craftsmanship and beauty, yet the experience of dealing with returns left a bitter taste. While I appreciate the artistry behind your creations, I long for a customer-centric approach that matches the quality of your offerings. As I bid adieu to the hope of a seamless shopping experience, I implore you to revisit your return policies and embrace a more empathetic stance towards your valued customers. Until then, my journey for quality doorknobs continues elsewhere, as my trust in Lookintheattic remains shaken.
R Robert Rowan
1532 days ago

Overjoyed with House of Antique Hardware

My heartfelt testimonial for House of Antique Hardware is a beacon of hope. Having experienced pitfalls with another vendor, I stumbled upon a gem in House of Antique Hardware. This company has restored my faith in online shopping with their exceptional products and top-notch customer service. Unlike my previous ordeal, House of Antique Hardware goes above and beyond to provide accurate product specifications, ensuring that what you see is what you get. The attention to detail and dedication to customer satisfaction is evident in every interaction. In stark contrast to the radio silence I encountered before, their team is responsive, helpful, and genuinely cares about resolving any issues that may arise. From seamless transactions to hassle-free returns, House of Antique Hardware sets the standard for online retailers. I am overjoyed with my experience and will undoubtedly remain a loyal customer for years to come. Thank you for restoring my faith in online shopping!
S Sandy M
1869 days ago

Costly mistake

My evaluation for lookintheattic.com Door knobs are fairly however very poorly made; they disintegrate. Inside 7 months, one glass knob simply got here off in my hand with very gentle use. (I reside alone.) Customer support responded by way of electronic mail that “glass isn't coated underneath guarantee.” I argued that the glass knob itself is undamaged however got here away from the steel socket. They by no means responded. Since then, 2 extra knobs have come off.
G Georgianne Moisan
2284 days ago

A Regret Turned Lesson: My Experience with Crystal Fluted Door Knobs

Upon stumbling across a glowing review for lookintheattic.com, I decided to splurge on 6 Crystal Fluted Door Knobs for our ongoing home renovation project. Little did I know that this seemingly extravagant purchase would soon turn into a saga of frustration and disappointment. After eagerly awaiting their arrival, it wasn't until December that we could finally have these door knobs installed by our meticulous construction supervisor, a seasoned master carpenter. As he painstakingly fitted each knob, his disappointment was palpable. He confided in me that the interior mechanisms of the knobs were disappointingly cheap, given the hefty price tag attached to them. Our troubles began almost immediately, with the knob on our master bedroom door proving to be the first culprit. Its stiffness made turning it a hassle, prompting our supervisor to re-install it in a bid to alleviate the issue. While the knob did show minor improvement, the annoying clicking sound that accompanied each turn was a constant reminder of its subpar quality. However, the breaking point came when, one fateful morning, the knob decided to play a cruel trick on me by endlessly spinning without unlocking the door. Panic washed over me as I contemplated unconventional escape routes, clutching onto the hope that crawling through a window wouldn't be my only option. Disheartened and frustrated, I reached out to Look In The Attic's customer service in a last-ditch attempt for resolution. To my dismay, their response offered no solace, with Will dismissing our concerns due to the elapsed return period and attributing the malfunction to possible incorrect installation. The implication that our seasoned supervisor had erred in fitting a door knob felt like a low blow. This experience, though riddled with disappointments and setbacks, serves as a valuable lesson learned. With a heavy heart, I vow never to patronize Look In The Attic again, a decision fueled by their lack of accountability and the irksome quality of their product. A cautionary tale for those seeking elegant yet functional door hardware – tread carefully, for not all that glitters is gold.
B Brent
2533 days ago

Heartfelt Redemption: My Redemption Story with LookInTheAttic.com

From a place of skepticism and disappointment, I found a silver lining with LookInTheAttic.com. Initially deterred by negative reviews, I took a leap of faith, and I am beyond grateful that I did. I encountered a minor shipping issue with my order, but what truly touched me was their proactive communication and genuine efforts to rectify the situation. The customer service team went above and beyond to ensure that my order reached me, despite the initial hiccup. Their transparency and commitment to customer satisfaction stood out amidst the sea of online retailers. Not only did I receive my order promptly after addressing the issue, but I also sensed a sincere dedication to making things right. In a world where online shopping can feel impersonal, LookInTheAttic.com restored my faith in e-commerce. Their products speak of quality, but it's their integrity and customer-centric approach that sets them apart. I stand by my redemption story and urge others to consider the whole picture before passing judgment based on isolated incidents. LookInTheAttic.com has won me over, and I look forward to being a loyal customer in the future.
L Lena Dawn
3463 days ago

Unparalleled Selection and Aesthetic Appeal at LookInTheAttic

As someone with a keen eye for detail, finding the perfect colors and designs for my home is crucial. LookInTheAttic exceeded all my expectations with their extensive range of choices that catered perfectly to my meticulous tastes. The seamless blend of colors and designs not only complemented my interiors but also reflected my personal style flawlessly. From vibrant hues to elegant patterns, every product exuded quality and sophistication, making my decision-making process a delightful experience. I found it effortless to curate a cohesive look that resonated with my preferences, thanks to the diverse options available on their website. I wholeheartedly recommend LookInTheAttic to anyone who values exceptional variety, top-notch quality, and aesthetic appeal in their home decor. It's truly a one-stop destination for individuals seeking both style and substance in their living spaces.
J Jim G
3531 days ago

Exceeded My Expectations – A Gem in the E-commerce World!

Lookintheattic.com truly amazed me with their exceptional customer service and product quality. I recently purchased a desk hardware handle from them, and despite a slight measurement discrepancy, their team went above and beyond to rectify the situation swiftly and professionally. Not only did they accept the return without any hassle, but they also waived the restocking fee and graciously covered the shipping costs. Their level of care and dedication to ensuring customer satisfaction truly sets them apart. In a world where online shopping can often be a gamble, Lookintheattic.com stands out as a beacon of trustworthiness and reliability. I highly recommend them to anyone seeking top-notch products and service.
P Paul Perkins
4709 days ago

Exemplary Craftsmanship and Outstanding Service

I am thrilled to share my exceptional experience with lookintheattic.com. Their craftsmanship in creating 35 intricately designed lion heads, 43 exquisite knockers, and 75 stunning entryway sets in a challenging oil bronze and verdigris mix was truly remarkable. Despite the tall order, they delivered with flying colors, exceeding all expectations. Thanks to their custom work, our condo buildings now exude a unique and sophisticated charm. The attention to detail and quality displayed in their products transformed the entire space, leaving us in awe. I am immensely grateful for the outstanding service provided by lookintheattic.com. Their dedication to excellence and customer satisfaction is truly commendable. Without a doubt, I will be returning for porch lights and more home and garden essentials. Thank you for enhancing our surroundings and for your impeccable work. Jeff

Introduction

LookInTheAttic.com is an online retailer specializing in an extensive range of decorative and functional hardware products. With a wide selection of knobs, pulls, handles, hinges, and other hardware items, this website caters to the needs of homeowners, interior designers, and contractors looking for high-quality and stylish hardware solutions.

Pros and Cons

  • Pros:
    • Extensive selection of decorative and functional hardware
    • High-quality products
    • Competitive pricing
    • User-friendly website
    • Responsive customer service
    • Fast shipping
  • Cons:
    • Limited options for some niche hardware items
    • Not all products have detailed dimensions listed

User Experience

LookInTheAttic.com offers a pleasant user experience with a clean and intuitive interface. Browsing through the website is effortless, allowing users to easily navigate through different categories and product pages. The search functionality is robust, enabling users to find specific hardware items quickly. Furthermore, clear product images and descriptions enhance the user experience, helping customers make informed purchasing decisions.

Pricing and Value for Money

LookInTheAttic.com provides competitive pricing on their hardware products. While some items may be slightly higher in price compared to other retailers, the website compensates for this with the quality and selection of their products. Customers can be confident that they are receiving value for money when purchasing from LookInTheAttic.com.

Customer Service

The customer service team at LookInTheAttic.com is known for being responsive and helpful. They promptly address customer inquiries or concerns through multiple channels, including email and phone. Whether customers have questions about product details, order status, or need assistance with returns or exchanges, the customer service team is dedicated to providing exceptional support.

Product Quality and Selection

LookInTheAttic.com takes pride in offering high-quality hardware products. Their selection includes a wide range of styles, finishes, and materials, catering to various design preferences and functional requirements. From classic to modern designs, customers can find hardware to complement any interior or architectural style.

Website Usability

The website's usability is one of LookInTheAttic.com's strengths. The simple and organized layout, along with the efficient search functionality, ensures a seamless browsing experience. The product pages provide clear and concise information, including detailed specifications and related products, helping customers make informed decisions. Additionally, the checkout process is straightforward, facilitating a hassle-free purchase.

Returns and Exchanges

LookInTheAttic.com has a fair and hassle-free return and exchange policy. In case customers are not satisfied with their purchase, they can request a return or exchange within a specified period. The website provides clear instructions on how to initiate the process, making it convenient for customers to resolve any issues.

Promotions and Discounts

LookInTheAttic.com occasionally offers promotions and discounts to provide additional value to customers. These promotions can range from site-wide sales to special discounts on specific product categories. Customers can find these promotions highlighted on the website or through the company's newsletter.

Reputation

LookInTheAttic.com has garnered a strong reputation within the hardware industry. Their commitment to providing quality products and excellent customer service has earned them positive feedback from satisfied customers. Additionally, the company has been in operation for several years, establishing itself as a reliable and trustworthy online retailer.

Payment Options

LookInTheAttic.com accepts various payment methods, including major credit cards like Visa, Mastercard, and American Express. They also offer the convenience of using PayPal as a payment option, providing customers with flexibility and peace of mind during the purchasing process.

Loyalty Programs

Currently, LookInTheAttic.com does not offer a loyalty program. However, the website's competitive pricing and quality products contribute to customer loyalty without the need for a formal loyalty program.

Customer Reviews

LookInTheAttic.com has received positive feedback from many customers regarding their products and services. Customers appreciate the high-quality hardware, prompt shipping, and responsive customer service. The website features customer reviews that help potential buyers gain insights from others' experiences and make informed purchasing decisions.

Community Involvement

While LookInTheAttic.com primarily focuses on providing hardware products and related services, they actively engage with their customer community. The website's blog and social media presence help foster a sense of community by sharing design inspiration, tips, and industry trends with their audience.

Shipping and Costs

LookInTheAttic.com offers fast and reliable shipping services. Orders are typically processed and shipped within a reasonable timeframe. Shipping costs vary based on the order's weight, dimensions, and destination. Customers can estimate shipping costs during the checkout process or contact customer service for more information. In conclusion, LookInTheAttic.com stands as a reputable online retailer offering a vast selection of high-quality hardware products. With competitive pricing, exceptional customer service, and a user-friendly website, customers can confidently rely on LookInTheAttic.com for their decorative and functional hardware needs.